Bass Pro Shops, Inc Corporate Office | Headquarters 2500 E. Kearney Springfield, MO 65898 (417)873-5000 Reviews For Bass Pro Shops, Inc Corporate Office Jonesy in Ohio 4/24/12 Bass Pro Shops may have started with knowledgeable employees and sportsman's vaules but they are supporting Bank of America which is anti-gun/anti-hunter with the Bass Pro Visa. (Do a google search of BOA and McMillan Firearms if you don't believe me. The worst part is that WE the taxpayers bailed Bank of America out and still haven't been repaid!) The customer service on the day I went was horrible which made for a disappointing experience after a 1 1/2 hour drive to reach the store. Workers were not knowledgeable about the products and could hardly be bothered to do their job. I left the store after a frustrating 20 minutes of not being able to get one intelligent answer from the sales staff. I have bought a lot of tackle through the catalogs over the years but I won't be spending any more of my money there! If you do go to Cincinnati skip the BPS and see the Newport Aquarium, the staff there was friendly AND knowledgeable - two things Bass Pro could not provide! The BPS @ 300 Cincinnati Mills Drive in Cincinnati, OH 45240 can be contacted @ Phone: 513-826-5200. Greg 4/25/12 I went to buy a Nikon scope mount from Bass Pro in Harrisburg Pa when a very helpful employee tried to assist me when Bass Pro made a purchase price error. The mount total came to 0.01$. The teller said "You see the price, right?" I was willing to pay in the upwards of 100.00$ Before the sale could be made a "manager" was called. I use the term manger lightly. The manager said "Whats up?" I said the product is marked at 0.01$..M "You can't really believe you gonna get that for free, do you?" Me "Its not free when your paying a penny for it. M "What don't you get or understand cuz" Long story short 2 employees and one manager told me that I should shop at local gun stores because the prices are lower and that product knowledge is more informative. I tried to purchase the mount for FULL MARKET VALUE even though they were free with a purchase of a scope the manager still would NOT sell the item to me. What store advertises a price only to say they can NOT sell the item for the listed price, furthermore saying that they cannot sell the item at all????? Bass Pro Shop I would re-evaluate who you elect as "managers". I WILL NEVER SHOP AT BASS PRO SHOP EVER AGAIN!!!! NO MORALS, VALUES, HONOR, INTEGRITY, AND LACKS ALL PROFESSIONALISM AT EVERY LEVEL. No wonder Cabelas and Gander Mountain destroy you. CABELAS 4/25/12 I WOULD RATE BASS PRO SHOP A -5 IF I COULD. SHOP AT CABELAS, THE CUSTOMER SERVICE AND PRODUCT KNOWLEDGE IS FAR SUPERIOR! LucyGrey 4/30/12 To ConcernedParent, your lack of knowledge on the pitbull breed is ridiculous. If you research, actually research, you will find that Staffordshire Bull Terriers (better known as pits) were actually considered the nanny dog because of their loyalty and gentleness with children. I have owned pit breeds for many years and have found them to be wonderful animals and friends. It is people that are wrong not the breed. People do these terrible things to these dogs. They are who deserve the bullet. Not the dog. And it is people like you, who need to learn what they are talking about. Pathetic how people just assume things, they are they same that promote hate in this world without knowledge. Promote love not hate. They are God's creatures and deserve love. That being said, I love my Bass Pro and I bring my well trained quiet children loving pit Hank in all the time. The kids love him. He is a part of the bass pro family, not just mine. Learn. Old Geezer 4/9/12 Bass Pro customer service has gone straight down the porcelain tube. I ordered and received a rod and spnning reel combination (Bill Dance). First time out by the pond, I did a cast, heard a kerplunk, noticed the handle was gone. I called Bass Pro, they haggled a bit, then decided I was still under the 1 year warranty, and sent me a replacement rod and reel (and I only wanted the reel). I opened the box and the handle on this reel fell off (fortunately I was still at home). Contacted Bass Pro and said I was returning everything... the replacement rod and reel plus the original reel and where was the postage return label since the only thing I saw was a return label. CSR said that the return label also included postage... which it did not, so I paid for the postage to return everything. Now Bass Pro is haggling me about the return box, the return postage, etc. I've been a customer of Bass Pro for 40 years, but as on this date, no longer. I may have to eat the cost of the reel and the postage (expensive lesson), but BP will not only lose my business, but also 10 of my fishing buddies who stated they have had recent problems with BP as well.... so, so long BP... you won't stay in business long with this type of customer service and poor attitude. anass.e 4/6/12 I ordered a left hand carbonlite combo along with a rod carrying bag, I called bass pro's customer service number to do so and the representative repeated my order 3 times stating the phrase "left-hand retrieve". 3 days later, my order hasn't been shipped yet (keep in mind the money for the purchase has been taken out of my credit card th day of the purchase). So I called customer service to see what the delay is, the first guy that answered sounded like an idiot with no manners and talked to me as if I couldn't understand english, the second guy didn't have a clue about the products, however, he looked at the order and said it's packed and should be shipping Monday. He went ahead and repeated the order to confirm it was correct and mentioned "right hand retrieve", I told him I ordered a left hand retrieve and I have no use for the one they're sending. I tried to not be difficult so I said i'll swap it the right one at the local bass pro shop whenever I receive it then he said I'm not allowed to do yhat. The option he gave me was to wait for a left hand reel w a return label then send the right hand one back, and he said it will have to go through a supervisor and be approved first...anyway, to make a long story short, not only I paid for 1 to 2 day shipping, it has been 3 days at this point and my order hasn't even shipped yet, I was getting the wrong item and I have to wait longer to recieve the right reel if it were to be approved since I can't get the issue fixed at the local store (which sounds insane to me), bass pro has poor customer service and no consideration what so ever for the time and money the customer has invested shoping with them and last but not least they totally mess up the order and can't even make it right in a reasonable way and or amount of time. Thank you all for reading my review. And for bass pro shop management and supervisors, if you were to really care, as lame as the statement sounded ". Note: This is not to be used to contact Bass Pro Shops, Inc Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Bass Pro Shops, Inc. Your review will be posted and ...." I'm not going to say my name or rewards member id number but if you ever cared to do something about this and/or make it right, here is the order number "4971332" that I had to cancel because I got treated as if I were getting a free rod and reel, when I actually paid for them and unfortunately have to wait for 10 days now to get my money back on my credit card. Thank for the shitty unprofessional poor non-existing service. You all as a company are a joke. I hope the shop world know about this and I will make sure I let my fishing buddies know about your truth and make sure the word of mouth spreads. I'm going back to academy and only academy, they might not have the big selection of junk that you all have but at least they treat humans like humans. Thanks again everyone taking the time to read feedback other shopper's experiences, trust me, you are doing yourself a big favor investing a few minutes reading stuff like this instead of wasting your time getting ripped off. I wasted too much time that I will never see again in this order and got nowhere. warren bates 3/15/12 I found an add for a 2012 party barge at the Rancho Cucamonga store. The stock number 601554 was price out at NO HAGGLE PRICE including options and freight was 16,215 dollars..I loved the boat and drove 100 miles to buy it. When I got to store Richard dillon stated it was a mistake and the actual price would be 20,120..I was angry and contacted the manager of the boat sales and he stated that the advertized price was correct and that he would call me back. Well the add changed on line to same price with 25hp motor..2 days later there it is again ADVERTIZED with the 60hp big foot motor..this is a bait and switch OPERATION..dont buy from bass pro.. Randy B 3/8/12 A not so funny thing happened to me today. I looked at the Bass Pro Shop website and priced a boat. The website showed the price to be $9,420.00 including the prep and freight charges. Funny thing is that when I contacted the Bass Pro Shop in OKC where one was listed in their inventory, I was told by Rick Olson that the price is $11,920.00. Explain the $2,500.00 difference in price. How can you rant and rave about no haggle no hassle pricing. I have the e-mail from Bass Pro Shop to prove that they were going to jab me for more money than their advertised price. Bass Pro is a joke and I don't know that I will ever spend a dime in their stores again. Calvin Winchell 2/23/12 I purchased a 2011 175 TXW Bass tracker Boat. The price was excellent. The design flaws on this boat are horrible. The license plate holder is too low and tears the license plate off the boat each time you lower it on a launch ramp. the load guide bars on the trailer keep coming loose as the screws do not work? I had Bass Pro Shop boat center in Rancho Cucamonga, CA install an electric anchor wench. In so doing, the idiot installing this left aluminum shavings in the bilge and some how it ruined the live well motor? Or the Center console seat that is held up with a cloth strap that comes off routinely? I could go on... dealing with the boat center is a real pot of joy! You get promises with no follow thru and the timing to get in to have scheduled anything takes months not days? The price they charge to fix their flaws is prohibitive, The management acts like they are doing you a favor? I will keep my boat and make the necessary repairs so I can use it and enjoy fishing... But, surprise! it will be the last boat I purchase from Bass Pro Shops Carol Porter 2/17/12 February 17, 2012 To Whom It May Concern, My decision to visit your Savannah location was by far the worst decision of my day. I cannot believe the complete disregard for customer service at this store. I went in to the store today with some questions over the return policies of some merchandise I had purchased recently and was ignored by the associates at the counter, and even more upsetting I believe that one of them was a manager (I think she was in a blue/white shirt, with short, brown hair; Jema?) I understand the importance of having fun at work, but I also understand the importance of customer service and its need to be valued over that of having fun. While the new line of Michael Kors purses are certainly gorgeous, I believe that it is necessary to keep the customers engaged in order to gain their repeat business; I know that Bass Pro certainly will not be receiving any of mine, nor that of my family due to today’s experience. And if that, indeed, was a manager standing at customer service, from what I gleaned from the moments standing at customer service unattended, while they gaggled on about Michael Kors, she certainly is not setting the kind of examples for associates that she should be as a manager and I know that I would not want her on my staff under any circumstances. I do not believe that there is ever a time that anything supersedes the customer needs in a retail store. Joseph Clark,Fresno, ca 2/11/12 Dear sir's, I have made my last trip to Bass Pro. After many trips to Various Bass pro shops, most recently to Las Vegas, it was Another typical trip to your store. Rude employees, take a Number and wait, only to get an employee who has no idea About the product I needed. You are so out of touch of what The real sportsman want's and needs. From .22 bullets to high End pellet rifles! For you not to carry the Benjamin Marauder Just baffles me! Even Wal-Mart carry's them. I could go all day Listing products that you never have, only to buy them from the Other guys. During the same trip to Vegas, I attended the SCI Show only to trade stories of of shared experience's with many People who were also disappointed in Pro Bass. We know you can't Carry every product, but at least carry what is popular!! And for god's sake go under cover and travel to some stores. And Re-train your employees. Sorry I can't say it's been great, it Hasn't been! My thousands will be spent elsewhere. Joe Clark, Fresno ca Bass Pro should distance itself from Bluegreen Vacations 1/29/12 If I could give 5 negative stars, I would. Under no circumstances should one pay for one of their 3 day, 2 night stays at a resort with $75-$100 Bass Pro gift cards in return for listening to a timeshare sales pitch. The Bluegreen company employs hard sales tactics and shady goings on right in the store regarding signing your name on a screen only to find out they do not reveal to you ALL of the small print until after you sign and the paperwork is printed out. I read all of it that I got in an email that night and was shocked to find a whole section added to what I had signed. Why does Bass Pro let them in the store? I will not be shopping there again and it is too bad because that is where a lot of our family's gifts are purchased since we all do outdoor things. I will drive the 2 hours to Cabela's and tell everyone I know. Dusty Roads REALLY? 1/26/12 You have very poor spelling and grammar skills for an "attorney". I would not want you to represent me in any legal matter. Talking about details of your case in public forums such as this ruins your creditably in my book. Get a life. Pat Monfrey 1/27/12 Health & Fitness Sports Magazine at 26 yrs with 50,000 copies, 12 x a year, ads are from $99 to $6,000, creative and informative editorial. Look online at www.healthandfitnessmag.com or call me at 713-552-9991. DUSTY ROADS 1/25/12 I AM A LAWYER IN SOUTH ALABAMA, AND IM HERE TO TELL YOU TAHT BASS PRO SHOPS PROMOTE MANAGERS HAVING AFFAIRS WITH THERE EMPLOYEES. I AM REPRESENTIN TWO CLIENTS, AND THERE SPOUSES WORK AT THE SPANISH FORT,AL LOCATION WHERE ADULTRY IS RAMPANT. THERE HR DEPT HAS REFUSED TO MEET WITH ME ON SEVERAL OCCASSIONS.AFTER OUR LAW SUITS, AND OUR LETTER CAMPAIGN THAT PARTICULAR STORE WILL BE FRONT PAGE NEWS. Scott G 1/17/12 On Sunday January 15, 2012 we went to the Denver Bass Pro Shop. Before going and Driving an hour we looked on line for the store hours which showed they were open till 8pm. Upon arrival at 7:23pm we found the doors locked and the stickeron the door also stated they were open till 8pm. On Tuesday I called to speak to the manager of the store and when I stated that I drove for an hour just to find the store closed he stated to me that he was currently in the process today at having the signs replaced and the internet was updated as of today. He told me thanks for the information but that is how things go and nothing he can do for me. That is great but it doesnt do anything for the time and gas spent to come to the store. If your going to change the hours that is fine but make sure that it is correct in all places. Good thing we have cabela's, I have never had an issue with them and the extra couple of hours to drive there will be well worth the better service!! Former Employee 1/16/12 Fair Warning!!!! I was employed at the time when a customer cut himself and bled all over the floor, shelving, and products. This customer stated that he had Hepatitis C and MRSA. The incident was not reported to OSHA and the area was cleaned up with soap water and products that were covered in blood were put back on the shelf to be sold. Be aware that this is happening and you take the chance to getting either of these blood borne diseases. Good luck shopping there. I will not state which store it was but if you would care to see the picture then please email me at bfeese@ggc.edu and I will be glad to send it your way. julie watkins 1/7/12 I was wondering why bass pro does not have a shooting range. It would increase the sales of ammore and gun sales even hunting and fishing license because that should be a requirement before they could be able to shoot. And be beneficial to the public. Katy Smith 12/31/11 The food at the BPS Uncle Bucks Restaurant is horrible. Everything tasted like it had been in the freezer for a while. With that said, the waitress was amazing, a really sweet girl who did her job very well. L.Lampkins 12/13/11 I attempted to price match and purchase a firearm at the 200 Gulf Stream Way, Dania Beach, FL store. I found the weapon (a Kimber Custom II) for sell in another State (several stores had it cheaper. After waiting approximately 90 Minutes in line I was instructed by "Al" that they don't price match unless it is a local store and they have the weapon in stock, when I questioned him on the policy of price matching selected items, it seem as though I had agitated him and his rudeness came out. I would like to point out that I bought the weapon from the dealer in another state (a physical address and storefront) and paid $15.00 in shipping fees, and still saved $101.00. Had "Al" been a better salesman and educated himself on the gun laws he would understood that by price matching Bass Pro Shop would have a profit by selling that weapon to me instead of losing a sale. The way he acted was as if I were a criminal attempting to pull a fast one. However as a Federal Agent (despite my appearance) I do not have a criminal record, and consider myself pretty articulate when speaking. It would be nice to hear/see an explanation of Bass Pro Shops price matching policy, whether it applies to all merchandise and have it posted in your store(s) An unhappy Bass Pro customer 11/24/11 I wnet to the columbia, MO store twice now trying to purchase a shotgun for home defense. I Went in with my brother the first time to help me pick one out. He had my money on his card so I didn't have to carry a large sum of money in cash on me. We got there, picked it out and then told the sales person the situation. Not knowing that was Illegal, They told us they could not sell it to me. They said to come back when we get the money in the right hands. I understand that they could not sell it. I have no intention of breaking the law, I just wanted a shotgun for home defense, And thought Bass Pro would be a good place to get a new gun for a reasonable price. I came back next time I got paid, Which is two weeks later. So we go back and try to get it again. Then they say They Won't sell it to me because they supposedley have had issues with people buying guns illegally. They said they were not accusing us of it, But, Since they didn't sell it tells me the opposite. They treated me like an idiot And like I was beneath them. And basically told me that My money is not good there and Im a criminal. I am anything but; I work for a police department, & I have never even had so much as a traffic ticket. I already own two other guns as well, Both for hunting purposes. I am extremely upset with Bass Pro & I can tell you they will not get ANY of my money ever again. Frank Geers 11/21/11 I'm a partner in an organization called American Cornhole. I love Bass Pro stores and think they would be a perfect channel to run a nationwide fundraiser using the game of cornhole as the draw. Imagine if every store ran a cornhole tournament on the same day twice a year or once a quarter. Our company can work with you to pull this plan together. The ACO runs tournaments for charities all around the country and has helped raise millions of dollars directly and indirectly in the process over the last 5 1/2 years in operation. Check us out on youtube www.youtube.com/americancornhole or visit us at our facebook page www.facebook.com/americancornhole. Our site for our pro tour is www.KingofCornhole.com and our GOVERNING BODY TO THE SPORT OF CORNHOLE can be found at www.AmericanCornhole.org My contact information is Frank Geers / President / American Cornhole, LLC / 888-563-2002 / fgeers@americancornhole.com We would love the chance to talk Bass Pro Corporate about the opportunity of pitching an idea to increase store sales and raise awareness and money for a good cause. Game ON! C. F. Ray 11/17/11 I would like to thank the restaurant manager, Kevin Dyer, at the newly opened Bass Pro in Harlingen, Texas. It was a crowded time on the day after opening and the order my wife and I placed got lost in the shuffle and eventually arrived. Kevin came to our table and made our meal complimentary because of the mixup. The wait person, Alfonso, was serving his first table as a new employee and was very solicitous to our needs and projected an affable personality. All in all, the food was surprisingly tasty and well presented. Kudos to the corporate training program BPS provides their managers and service staff. We will be frequent customers. Stacey 11/16/11 I would like to express my disappointment in Bass Pro. I am usually a huge fan of Bass Pro and their affiliated businesses, but I feel the need to share how sad I am that Bass Pro is not honoring our country and its values by being open on Thanksgiving Day. I find it appalling that employees have to work on a day that is set aside as a special time to spend with family and friends. I visited with a manager of a Bass Pro store, and found that she too is very disappointed in the decision of Bass Pro to be open on this national holiday. She said that if patrons would not shop, the store would not find it profitable to be open on Thanksgiving Day. However, my counter is that if Bass Pro were not open, the public would not shop there! I know money is the driving force behind stores being open on holidays, but I think it is very sad that money takes precedence over values! tim k 11/9/11 I visited the portage store with my grandson to see santa 11/8/2011 and i have to say that is the best santa i have ever seen in my 60 years of life. And i love your store.thanks Bill 11/7/11 I got the sale flyer on Friday 11/4/2011 in the mail. There were some things I was going to purchase including some sale items. The Avia shoes were a great price and I figured that I would get a pair. Well I got to the Bolingbrook Illinois store early Saturday, 11/5/2011, only to find the shoes almost all gone. Naturally my size was no where to be seen. Now this AD said it was good until 11/23/2011. I spoke with an employee who told me that a truck load had arrived a week earlier and the sale was on since Monday 10/31/0011. I asked to see the manager and a lady finally came over asking me what it was I wanted. I asked how they could be out of shoes since I got the sales flyer just yesterday. She said something to the effect that I might be on the wrong mailing list because the sale started last Monday and I should get it corrected. Frustrated, I asked for a rain check on the shoes. She told me that there were no rain checks on sale items then asked if there was anything else she could do for me. She mentioned that there were other shoes on sale and I should check into them instead. That was definately the wrong thing to say. I politely said no thanks as others around me were experiencing the same frustrations with the shoes supposidly on sale and haveing no stock. Then she said "Just remember, I did try to help you.". Rael nice. I put back the $200.00 plus of merchandice I was planning on buying and went to see the store manager. Well guess what, both the manager and assistant store manager werr off Saturday 11/05/2011. I've been shopping with Bass Pro since the early 80's and because of this attitude I may never go back again even though I have family living less than a mile form you Springfield Missouri store. You can thank the floor manager for that. mike m 10/27/11 Me and my dad went i to the bolling brock store with an ad to buy 2010 jon boat. Picked out a 2010. Just got the title and see the one we got was actually a 2008 that was in an ad for 395 not 795 for the 2010 we paid nice bait and switch after all the good service in the bass proshop department I was pissed to see tracker screw us with that one. Time to call the bbb. G Marsiglia 10/25/11 First of all, this is not directly a complaint about Bass Pro, nor am I going to go into how much money I have spent over the years at their stores, this however is about Barnett Outdoors, LLC (Barnett Crossbows). I purchased a Buck Commander from Bass Pro and had a safety service issue with their bow. I have called their office three times, have left many voice mail messages and have yet to receive the courtesy of a return phone call. In addition, their Owner's Manual is about as usefull as an empty roll of toilette paper. This goes for their brief manual on the included scope. It is unfortunate that prior to the purchase of the bow I did not heed to all of the negative information that I reveived about the Barnett organization. This information was from friends and commercial businesses that are familiar with Barnett. Rebecca J Ritchie 9/29/11 I want to Thank Jim Osborne for his wonderful job helping me. There needs to be 20 more of Jim Osborne to help customers. Thank you p lowery 9/30/11 i loved the store in Montgomery ala. beautiful and excellent service. Concerned Parent 8/16/11 Pitbulls are to violent to let in a family orientated store. They are bred for hate and to fight. They all deserve a bullet. Thanks, Concerned Parent Big Billy 8/26/11 I want start this buy saying thank you to bass pro shops. I have been an avid fisherman/hunter since I was knee high to a grasshopper.(5years old). When I was a little boy I used to spend all my allowence at bass pro shop. I have continued to shop at bass pro shops for 28 years and yes I have bought defective things from bass pro shops and had no trouble returning my merchindise for a full refund or exchange. I will continue to shop with bass pro shps for they are not manufacturing all products sold at bass pro. So please dont be mad at bass pro for defaulty products..... The manufacture is the one who needs to have better quality control. I love you bass pro you have a customer for life..... You was there when I caught my first bass and when I bagged my first white tale... You guys are GREAT...... Billy J Naples fl LINDA SEHUSEN 9/1/11 WAS IN THE DES MOINES IOWA RESTAURANT AND RECIEVED TERRIBLE CUSTOMER SERVICE O AUGUST 17, 2011 HAVE TRIED TO WORK WITH ONE THE THE ASSISTANT MANAGERS THERE AND HAVE NOT BEEN MAILED CUPONS THAT WERE PROMISED ME. WOULD LIKE TO VISIT WITH YOU FURTHER TO EXPLAIN IN DETAL WHAT HAPPENED TO OUR FAMILY THAT DAY. IT RUINED OUR SUPPER AND AS OF NOW WE WOULD NEVER GO BACK THERE AGAIN. THREE FAMILIES WERE TREATD BADLY AND OUR FOOD ORDERS WERE MESSED UP AND THE WAITRESS SMELLED. HAVE EMAIL JSCHAPMAN REGARDING THIS ISSUE AND AM STILL WAITING FOR CUPONS TO ARRIVE. SO THIS TIME I CALLED THE RETAIL STORE MGR AND HE IS SUPPOSED CHECK IT OUT TO SEE WHO DROPPED THE BALL. I HAVE HIM MY EAMIL ADDRESS SO WE WILL SEE HOW IT GETS HANDLED FROM HERE. THERE WERE MANY BAD THINGS THAT HAPPENED THAT NIGHT AND THE RESTAURANT WAS NOT EVEN THAT BUSY. AND THEY HAD MANAGERS THERE AT THAT TIME FOR TRAINING. NOT A WAY TO TRAIN ANYBODY....A HIGH PRICED CHAIR WAS THROW OUT OF THE WAY IN THE PROCESS OF MOVING A TABLE TO ACCOMODATE OUR PARTY OF 12. SEEMED AS THOUGH THIS TICED THE WORKERS THAT THEY HAD TO MOVE A TABLE?????NOT SURE BUT THE WAITRESS WAS TERRIBLE....... PLEASE GET BACK TO ME ASAP. SINCERELY, LINDA SEEHUSEN Tom Mintz 9/2/11 I went to the Seiverville, Tn shop today. I went to buy a rifle scope and the sales person had to be smarter to become an idiot. I did not buy the scope and left $800 in a buggy as you have discontinued the military discount except for a few days a month. I drove 95 miles from my home in Franklin, NC and was very disappointed. The last time I went there for a sale item, it was not in stock. I will never go to a Bass Pro Shop again. The several thousand I have spent will now go elsewhere. Quit sending the ads to me mail box as I now just trash them without reading the ads as they are false. You are very inconsiderate toward vets. I WILL NEVER DARKEN YOU STORE AGAIN! James 9/4/11 Today I was shoping for a new bow and I was intrested in purchasing a Diamond Outlaw. So I called Bass Pro Shops in Garland TX and they told me that they had 2 left. So I drove to Garland and found the bow I wanted and took it up to the archery counter and asked the sales person (Randy) if I could shoot it before I bought it. He said, rudely, no that it was against store police. I told him that buying a bow is like buying a car your gonna want to test drive it first. He said that they can not allow me to shoot it. So I left BPS and drove to Cabelas in Allen TX. The sales man there allowed me to shoot 3 different models of bow before I setteled on the Outlaw. I have been a BPS customer for a long time and have spent thousands with them. They just lost a customer and the nice folks at Cabelas gained a good customer. I have purchased many bows over the years and have never purchased one from a store that wouldn't let me shoot one before I bought it. In fact Bass Pro is the only place that would not allow me to shoot a bow. Well BPS your sorry customer service and bad store policy have lost you another customer. BILLY J 9/6/11 I HAVE BEEN SHOPPING BASS PRO NOW FOR 23 YEARS WITH SATISFACTION EVERY TIME I BUY SOMETHING FROM BASS PRO SHOPS. THEY HAVE GREAT PRODUCTS AND THE STAFF IS VERY HELPFUL AND NICE. I SEND ALL MY FRIENDS TO BASS PRO SHOPS FOR ALL THERE FISHING AND HUNTING NEEDS. WE LOVE YOU BASS PRO THANK YOU FOR 23 YEARS OF FINE SERVICE.... GT 9/7/11 Bought two new Remington shotguns from the Garland, TX BassPro store, near Lake Ray Hubbard. We went in to purchase one 12 gauge Remington pump for us, for my wife and I to use/share, for trap. The salesman mentioned, why not buy two, one 12 gauge for you and a 20 guage for your wife. Hadn't thought of that, but, it was a good idea, and with the current rebate and price matching, we agreed. Both guns were delivered to us in sealed (taped close) Remington cartons. When we got home and inspected them both looked OK. Next day I checked the barrels on both. The 28 gauge was clean but,mine, the 12 gauge was filthy dirty with shot residue. I was shocked. Never purchased a firearm so dirty. Never ever even purchased a fouled barrel "new" firearm. If mine (12 gauge) was new, why didn't the factory clean the barrel, after test firing, before shipping to BassPro. I suspect someone purchased the shotgun,previously, from BassPro shot if for a short time and brought it back for some reason, uncleaned for credit or exchange; now a used gun?? I know these shotguns are very relaiable but, just the thought of this store selling me a possibly used and definitely very dirty shotgun, for new price, just isn't right. I would have expected more from a pro, like BassPro. Dr. Debby S. Forrester 8/6/11 This review isn't about Bass Pro; it is about the vacation package that is sold. I love this store, and I don't beleive Bass Pro is aware of the quality of the travel agent it represents. The agency books in its "Perferred hotels" which are the lowest of the low. Reviews of these hotels read "nasty, musty, dirty, urine stained, pubic hair blood stains on sheets,plumbing problems, no hot water, etc." Worse of all, you find out which low rate hotel that the agency booked for you when you arrive at the welcome center the day of your arrival. I hope that the right person at Bass Pro reads this, researches the matter, and either corrects this or disassociates itself with this type of agency. However, we are probably going lose 200 dollars because we refuse to stay in one of these "Perferred hotels." The old saying is true= "If it sounds too good to be true, it probably is!" PS. The 1 star does not reflect on Bass Pro; it reflects the quality of the vacation package offered at Bass Pro. jim and betty fretwell 7/12/11 the mrs and i have brought a few boats in our life time. we shopped for well over a year trying to find the right boat for all our fishing needs and found what we were looking for at tracker boats of bass pro shop. this boat purchase was the largest to date. bass pro called said the boat was ready, however the rod holders were not in and are on order. as part of the purchase we opted for 5000 dollars of options, wanted to add a bass pro shop bimini top only to be talked out the purchase by our sales rep, said they we to expensive, that i could find one on line. i wish i had suck to my guns and purchased a bimini top. there are so many on line you do not know which one to buy. the day we showed up to pick our boat there were so many things missing, boat was dirty, and no one greeted us at the service bay. we gave them a week to get everything ready, went home disappointed. the second time we showed up, the mrs asked me to keep my mouth shut, i did. we picked up the boat, still dirty, not happy, have written several bad reviews, i, jim, being in honda car sales, will not say anything good about the bass pro shop here in savannah ga. the day we took out the boat and took it home i had to make several adjustment to parts to the boat, which leads me to beleive that none of the boat are tryed and tested befor the customer picks them up, that experiance tells them that if they rig a boat a certain way that every will work as is should, not the case. everyone at work wanted to see the new boat, the co-works commented how dirty the boat was and asked how we could spend that much money and not get a clean boat. i have complained to tracker thru a survey that no one has contact me on my purchase and two days later someone did call the two of us. some of the manuals that we received are not the right manuals, i had to go on line to get the right manuals. we went buy bass pro shop and let them know we are having problems with the boat, said they would contact their sevice center to make a appointment for us to get it fixed, no phone call. the boat we purchased is a mako inshore 2201 bay boat, spent more than we should have spent. one month later, wish we had brought another brand, the baoat is a good boat, the mer 200 opt max is a good motor, now when we visit the bass pro store, it feels different, we feel out of place. the down side to all this, they are the only full service store for fishing needs and we will need a lot of tackel, fishing supplies, and camping supplies. we will do everything we can to keep from going into the pro shop, shop on line, and other places. jim and betty fretwell of savannah ga. Thanks alot 7/13/11 Very upset yesterday when i had to take my eletric motor back for the second time to be replaced with in two years. then come to find out they dont even make it anymore because it was junk , but when i baught it the guys working at the bass pro in auburn hills michigan told me it was one of the best. so never the less they would not give me my money back or match it with the next best thing. store credit is all they would give me and said i could pay the differnce on another motor. so never the less i lose out on my river charter this weekend $1,000.00 that i have to refund. we spend thousands of dollars at bass pro ever year and this is the thanks we get. our money with alot of other charters money will be going els where WORD SPREADS FAST... Thank You Bass Pro of Auburn Hills Michigan anonymous 7/18/11 As a former employee of the garland tx store all i can say is watch what you eat because its either going to be undercooked or flat out raw...and god only know how many rats and mice have peed and played in it...they refuse to do anything about the varmit problem because of their bottom line....also if you plan on buying anything their credit card is a swindle and youll get screwed along with harassed....if your dumb enough to buy a boat their its already screwed up before you see it....guarantee youll have a full due bill and your boat has something wrong with it they dont care they just want it out the door so it come back and they can forge on the warranty work for corporate to make more money...they damage more customer boats than any place known whether by "accident" or they just ram it with a forklift or tractor or other boat and act surprised when you come get it....soon filing lawsuit for unsafe and unhealthy work conditions along with slander, harassment, forced to not take a lunch/break and theft/abuse by management....if any former employee would like to be a whistle blower and join in on what is soon to be a huge class action lawsuit feel free to email me at suebasspro@hotmail.com Phil 8/5/11 Having call the Bolingbrook Illinois store to inquire about a holster I was transferred to Hunting, No one answered the phone and I was again asked who I was holding for telling the person got me they are busy up there. that was the third time in one day I tried to call They offered to have a call back to me I refused as I know what they do up there. They ignore you when you are at the counter for checkout . They carryon conversations about nothing and You have inadequate sales people Im going to Gandre Mountian or Cabelas from now on this place is shit Denny Cain 7/29/11 I was an avid Pro Bass customer for quite a few years. However, when I visit the Pro Bass store on Macon Rd in Memphis, TN, it is the most unfriendly store I have been in. The last time I was there it was the last straw. I was treated as though I was not wanted in the store. I don't think you are aware of this behavior. This store is the worst in your chain. Management is below standard,particularly on the evening shift. Trying to get good service is impossible. Being treated as valued customer is non-existent. I have spent a lot of money at this store. However, I wish you would remove my membership,and stop sending me your fliers. R Smith 7/1/11 I paid $23,000 + on a new 18ft Tahoe. From day one when we went to pick the boat up it was the wrong Boat. We ordered one with a bimini top and this one did not have one. They said they would order one and put it on for us. We got a boat that had been sitting their for months (6) with everyone and their mom getting on and off of it and they added the bimini later. (5weeks) I had to take my trailer in to get the lights tighten the same month. They fell off on the way to the lake right after i picked the trailer up from them. This year I take the boat in because my bimini top pole came apart from the sleeve and lights had fallin off the trailer (again..3rd 0r 4th time)The guy calls me the next day and tells me i can pick up my boat (9:00am) I go to pick it up at 3:ooPm and checked to see if it had been repaired. One of the lights were literally hanging down with no bolt on it and the bimini pole was EXACTLY the same. When i pointed it out to the service manager he quickly put a bolt on the light and told me they would drill a hole through the bimini pole and put a screw in it to hold it in place. I said "is that how you always fix them?" He said it was. I said "what about the other side it looks nothing like this side?" He replied "oh we'll drill a hole in that one too" These guys are idiots. I took pictures and plan to have a local TV news station shed a little light on the practices here at the Broken Arrow OK Bass Pro Shop. When I told him the repair was unacceptable thats when he said he would order a new part. I could go on and on....I wish I could take the dam thing back and buy a boat from somewhere else. Worst customer service I've ever had. When your there you can even hear other customers complaining about service. Horrible!!!! Larry Mc Farland email me at recondelta54@yahoo.com 6/30/11 my reason for contacting you is business I am trying to find out who that I could contact in order to inform them of various antique fishing items,I'have hundreds of various reels,shakesphere,vonhof,garcia,pflueger,quick,penn hendryx,south bend,ect lots of bamboo fly rods,tube flyrods,hundreds of flyfishing items some fairly expensive lots very old items I've beeencllecting fishing antiques for 25 yrs. so my collection is quite large,I'd be interested in selling & supplying bass pro stores with a constant supply of fishing old antique fishing items hunting items camping items you need it i'll get it but I don't know to whom I should speak with in order to establish meeting with to go over what it is I've collected & still collectI would appreciate it very much if you could refer me to who to deal with in this matter I can be reached at 865-977-1323 or mobile 865-363-2301 i will get back if not reached A.S.A.P. Thank You Sincerly Larry G.Mc Farland Jennifer 6/20/11 I live in Denham Springs, Louisiana. This is our favorite store to shop at. When I got down on my luck and needed a job of course I'm going to apply there. I filled out my appl. Online and I got a call to come in for an interview. Well the manager gave me an assessment test that they always say doesn't matter there's no wrong or right answer. Well she told me I did very well on it. So then I had to speak to another manager about being hired and she said that she wanted me and couldn't wait for me to start. She said go home and we will call you for another interview. When they never called me, I showed up in person to check on my appl. When I seen one manager and talked to her about appl. She said that I had to talk to the first manager and it was her decision on the matter. Now I've been waiting a month on them and I call the manager in the office for a recheck on my appl and now she tells me that it's the other managers decision to hire me. I told that I already talked to her and she gave me your name. All I got from her was, what's your name and if I want to hire you then I will call you today. This gets me so mad. Don't tell people that you want them and then beat around the bush when it's time. I think I was treated unfairly and I tell all my friends not to go anymore as well as them loosing me as a customer and possible good employee for the company. Ryan Boley 6/9/11 I would appreciate it if this would be forwarded to management as I am sending a letter to corporate as well. My wife myself and our boys went to Dicks sporting goods in search of a seat for a my kayak, I was pleasantly surprised when I saw that there was a Bass Pro next door as I needed a bunch of fish gear.. Dicks did not have the seat I wanted in stock but told me they could order it for me, I told them not to worry about it I was sure Bass Pro had one. We walked over to Bass Pro and was immediately by how clean and nice the store was, my boys thought it was awesome and we were trying to look around when a very high pressure lady wanting us to look at an Orlando trip began to try and "sell" me. I was not interested and I politely told her this. 2 minutes later she is pressuring my wife, actually following her around. I found this to be extremely rude. We could not even walk past her with out her asking us if we have reconsidered. Reconsidered what? We were very clear we were not interested. Really hate high pressure sales!!! My wife was so uncomfortable she walked up front and waited on me to leave. Needless to say, I only ended up getting some fishing line and 4 weights. Not any of the gear I wanted. ............Oh yea, the kayak seat I came in for was 30.00 higher than Dicks and 10.00 higher than West Marine. Nice store, but come on Bass Pro you can do better. STEFAN BLANCO 5/26/11 AFTER BEEN A LOYAL FAN OF THE BIGGEST OUTDOORS STORE IN THE WORLD, IM TELLING NOW THAT MY AND MY FAMILY WILL NEVER BUY AGAIN FROM BASSPROSHOP, THEY ARE THE BIGGEST OUTDOORS LIARS AND THE WORTS IN COSTUMER CARE, I WOULD LIE FOR ANYONE TO REPLY AND I WOULD TELL THEM WHY, LIARS LIARS LIARS dan 5/17/11 THEY NEED TO HIRE BETTER BOAT MENCHANICS THAT KNOW HOW TO DO THERE JOB SO CUSTOMERS DONT HAVE TO COME BACK AND SHOW THEM HOW TO DO THERE JOBS FredL 5/9/11 I wanted to trade my Tracker Marine Bass Boat in for a Nitro Z6. One dealer that sold Tracker products offered me $9000. Cabela's in KC offered me $8500. What did BassPro offer in Springfield, MO......$7000. $7000 for one of their own products and Cabelas offer $8500. BassPro should hide their heads in shame. I'll use my BassPro credit card to gather points, but to get those points, I'll spend at Cabela's and Gander Mountain, and use the BassPro points to get free gear. So screw you BassPro, just like you screw your customers. Bill 4/26/11 Corporate should look into the actions of a manager at the Hampton bass pro shop. Stanley Pickens 4/19/11 3/3/11...The Redneck Lure and Bottle Cap Lure are the same. It's the inventor that went bankrupt trying to create publicity. The product can be easily made by anybody. There is no patent and no legal teams...The lure only works if there is bait in it. What a waste of money...Bass Pro Shops have a much better selection...that really works!! Rada 4/19/11 The Pro Bass shop in Gurnee Mills, Gurnee IL has customers complete a card to win a free vacation.Since I trusted Pro Bass I completed the card. That was a BIG mistake! Instead of winning a free vacation I'm getting harassing calls at least twice a day from people out of India. They won't stop calling and harassing me. Why is Pro Bass shop allowing these people in their stores? I'm being harassed by these people night and day. It's 9:05 p.m. and I just got a call from a Bob Dale from this so called "trip" company. He's got a heavy Indian accent. This company is located at 1425 Tri State Parkway #130, in Gurnee IL. I've asked him and his associates to stop calling me and harassing me. Now I'm going to go to the Gurnee Police Department and filing charges for harassment. Mary 4/5/11 Up until a couple of months ago our Bass Pro shopping and dinning has been excellent, but on our last trip. We had to return and item with a defective part and since the store was out of the item they gave us a gift card so when the new shipment came in we could get the item, we were told customer service would call and let us know when the item was in the store that was 2 months ago. On the same day we visited the restaurant. We were surprised it had changed from the Key West venue to Uncle Bucks. Hamburger and fry places and a dime a dozen and minuet choices were limited. The Hostess was rude in her attitude and when we were seated the waitress took 10 minuets to bring our coffee which turned out to be tea, the excuses we got was someone had used the coffee urn to make tea, after waiting additional 10 minuets for our coffee and our food order we left. I hope on our next visit to Bass Pro things will be different, and they will return to the Key West Restaurant Jeremy Long 4/7/11 Last July (2010) I won a guided bass fishing trip with the local pro. At first I was given the opportunity to either have the runner up prize ( a Brinkmann grill with fold away legs for easy transport or the trip). So I decided that the guided trip would be favorable seeing as how most of my life I have been told that he or she would take me on a boat fishing and never followed up with their promise. So I looked forward to doing this and my birthday is the 13 of July so it would be a nice present to be fishing and learning some new tricks from a boat with a pro. The day came to go fishing and we went, but Michelle Armstrong (local bps pro) took me out and we fished for half a day and she promised me that we would go back out again that fall for the rest of the day trip. This was because the lake (Lake Norman) was turning over and the fish where not very active. I dont think we where further than a mile from the dock either. Not that I dont think fishing close to where you put in isnt good fishing but I figured we would fish a few creeks or deep coves nearby , but we didnt. So I text her in the fall and she didnt even know who I was, so after enlightening her of who I was she told me she would contact me back when she figured out her schedule to go again. She never called!!! In December I was at another preferred members event and asked the coordinator why I havent heard from her and if she could do anything in the way of getting this straightened out for me. Once again nothing, no call or email. So I called the Corporate Office in Springfield and got a costumer service rep to send an email to the right persons that might be able to handle my situation. This was last weekend the first in April. To no avail I havent heard from corporate yet!!! You would think that a company that prides its self on the outdoors would be foremost in keeping its word to an award winner from a preferred members giveaway. I guess it goes to show that it doesnt matter who it is, you can not depend on someones word when it comes to them doing something for nothing. Needless to say I should have taken the grill. At least I wouldnt be disappointed in me not using it. Still waiting to hear from corporate!!! John Smith 3/18/11 Word has it we are getting a BASS PRO SHOP in Asheville NC truth or rumor... Bluedog 3/20/11 I haden,t shopped at Bass Pro for several months so they voided out my Rewards points.It wasnt a lot but that pisses me off, so to hell with them. Cabalas' has better sales anyway, and they have never voided my points. Cabalas' points just accumulate until you are ready to use them. Cabalas' has just got more of my business. bassmaster 3/16/11 Why bother sending a review. Who at the headquarters reads it. I have been trying to reach the service manager at the Bolingbrook, Ilinois location with no response. 2-E-mails and a phone call. I thought I was being pro-active to call for an appointment to service my Mercury. (which by the way was purchased from Bass Pro and never has run properly). Can't understand how they look at themselves in the mirror at corporate. Jody M 3/11/11 My husband and I will never shop at Bass Pro Shop in St. Charles, Missouri, due to their continued 'bait and switch' tactics on ads. He (again) was at the opening of the store on 3-11-11 to buy the advertised fly fishing line on sale. 5 other fishermen were present. None got the advertised line. When my husband queried the store manager about this, he was told that what they had was 'what they had' and no rain checks would be issued for missing sale items. This is not the first time Bass Pro has had false advertising in the St. Louis area. They will lose marketshare from others who live in the Show Me State with these tactics. Let's all go to Cabelas or Academy or online suppliers and give the folks at Bass Pro what they richly deserve. A Steelman 3/10/11 Im an employee at a Bass Pro Shop and all I can say is that they should get someone from a union or OSHA in here due to mismanagement and unfair treatment to employees. people quit buying from them! Bass Pro has a mark up of 40% on their merchandise and it is all imported nothing is American made, so many complaints from customers on a daily it is disheartening. I have now even started to tell people to shop at other places when they are looking for something. And the store managers are the worst, it's amazing how you give someone with nothing else going for them a little power and they become the rudest people ever. Avoid Atlanta and Macon definitely! Bottle Cap Lure Guy 3/3/11 I am getting tired of emails and phone calls asking if The Original Bottle Cap Lure AKA The Redneck Lure is available at BASSPRO Shops. They do end up ordering directly through the bottlecaplure.com website though. They Product may be available through Cabelas soon though. junkman 2/24/11 How in the hell do you get Bass pro Shop to STOP sending their catalogs. I'm getting one a week and it just makes for more trash at the curb. If I want to buy from Bass pro I'll go to one of their stores but these catalogs have to stop. B allison 2/14/11 THE PRO BASS SHOPS ARE THE MOST INCONSIDERATE COMPANY TOWARD VETERANS WE ASK FOR A SMALL GIFT FOR A FALLEN WARRIOR'S FAMILY THEY SAID IT WASN'T IN THER BEST INTEREST, YET THEY HAVE A RACE CAR SPONSORS YOU WOULD THINK A FALLEN WARRIOR WOULD BE MORE THAN A RACE CAR. BUT I GUESS CORP THANKS OTHER WISE. THANKS FOR NOTHING Dan 2/17/11 Was going through my pile of receipts in my sock drawer when I came across a rain check that I got back in Oct 2010, it's now Feb 2011. It was for a deer rifle. Never heard from BassPro... Now for the kicker, (drum roll please) This is the 2nd year in a row that I've went to purchase a new rifle from BassPro, in both cases got a rain check and in both cases never heard from them again. Gave them my email address, home address, work, cell and home phone. So, BassPro... I'm going to Gander Mountain in Lake Mary for now on. Not sure how other BassPro's operate, but the one in Orlando seems to lose rain checks. Mary Bughman 2/6/11 I am writing to oppose the building of a Bass Pro Shop on wetlands in Green Bay, WI. This is obviously another example of big companies seeking to exploit the environment to make money. KInd of an oxymoron, I would say, since the people they sell to have a greater appreciation of the environment than they do. I will no longer shop at Bass Pro Shop and will seek to purchase my outdoor and fishing items from a more environmentally friendly company. Danielle 2/8/11 I WILL NEVER AGAIN ORDER ANYTHING FROM BASS PRO SHOP I PLACED AN ORDER AND PAID FOR 3 DAY SHIPPING AFTER THREE DAYS OF NOT RECIEVING IT THEY TOLD ME MY ORDER WAS COMING FROM THE MANUFACTURER AND THAT IT WOULD TAKE 3-6 WEEKS WHEN I ASKED FOR A TRACKING NUMBER SO I CAN TRACK MY PACKAGE THAT I PAID $200 FOR THEY TOLD ME THEY DID NOT HAVE THAT TO GIVE. I THEN CALLED WHEN MY ORDER WAS 6 WEEKS AND STILL NOT RECIEVED AND THEY SAID I SHOULD BE RECIEVING IT ANY DAY AND THAT THEY DID NOT KNOW WHAT TO TELL ME....FINALLY AT ALMOST 8 WEEKS I CALLED AND ASKED WHERE MY ORDER WAS AND THEY SAID THAT THEY WERE NOT SURE MAYBE IT WAS LOST....I ASKED TO SPEAK TO THE SUPERVISOR WHO BASICALLY REFUSED TO TALK TO ME AND TRANSFERED ME SOMEWHERE ELSE. AFTER TALKING TO THE NEXT MAN HE THEN PROCEEDED TO TELL ME THAT MY ORDER WAS PLACED ON BACK ORDER AND I SHOULD HAVE RECIEVED AN EMAIL I PROCEEDED TO TELL HIM THAT I WAS ON MY EMAIL AND NOTHING CAME THROUGH AND WHY AM I WAITING 12 WEEKS FOR SOMETHING I PAID $200 ON AND THEY TOLD ME THAT THERE WAS NOTHING THAT I COULD DO BUT WAIT.....I HAVE NEVER IN MY LIFE HAD SO MUCH POOR CUSTOMER SERVICE...THIS PLACE IS A JOKE JSB 1/2/11 You ought to try working for this company.... They pay minimum wage, you have to fight for your appraisals, you put away all your own stock, use hand trucks, climb around in receiving to get things for guest of the store... and when you complain to corporate YA NOTHING IS DONE. And these are just the jobs of normal sales employees! They hire in people for Santas wonderland at more than employees for 2+ years are making. This store is a joke! When they tell you they are all about their people ya ok.....! Open your eyes bass pro you can work a a pizza place selling pizza for $1.50 more per hour and now have to run around like crazy, carry heavy large objects, deal with managers dating managers, getting paid so so little for what you do..... WAKE UP! ashley 12/31/10 Lyle E. Savant this is to you...I am glad that bass pro allows ALL dogs, since I take mine everywhere. It is ignorance like yours that has caused these animals to get the reputation that it has. Pit bulls are not all bad, owners make them bad. Instead of racism towards a particular human group you are being racist towards a breed of an animal. I have had my pit bull for 10 years until she died and have since gotten another one. Neither have EVER been aggressive toward a human, my cats, my other dog, or another animal. As a matter of fact, my two cats are meaner than they are. You seem to fit right into the same category as Michael Vick...IGNORANT and NARROW MINDED. Dogs hate conVICKs 12/31/10 Lyle E. Savant this is to you...It is ignorance like yours that has caused these animals to get the reputation that it has. Pit bulls are not all bad, owners make them bad. Instead of racism towards a particular human group you are being racist towards a breed of animal. I had my pit bull for 10 years, not once was she EVER aggressive not once was she hostile toward a human or another animal. You seem to fit right into the same category as Michael Vick...IGNORANT and NARROW MINDED. D. Holmes 11/30/10 If I could actually give them a negative rating, as in below zero, I would. My husband and I had eaten at Bass Pro in Independence, MO at their Islamorada Fish Company. After enjoying meals there more than once, I decided to call Islamorada Fish Company at 816-795-4200 to ask their banquet manager about renting their room out for my husband's upcoming 50th birthday party. Although, the hostess was extremely nice, each of the 5 times I called to try to get information about the room, the banquet manager blew me off several times over a 2 week period. By the time Gina, the banquet manager at the Independence location, called me back, it was less than 1 week before my husband's birthday. She was rude. She told me they were booked for all of December. When I complained that I had been waiting for 2 plus weeks for her to call me, she confused me with someone else and said quote "You didn't call me back fast enough, so I have a contract on the room now." She (Gina)had never spoken with me before. Had Gina taken the time to call me back the first time or two I called, I wouldn't be livid. However, I am furious. We had a good sized party and money wasn't an object. This individual was the most unprofessional, bitchy, person I've ever spoken with in my life. Stay away from Islamorada Fish Company. They obviously do not want your money and don't care about keeping customers. Bill Gilliland 11/28/10 My truck was robbed today at the Nashville tenn location. I was parked in the front. CAN YOU BELIVE THAT THEYNHAVE NO SURVELLANCE CAMERS IN THE PARKING LOT. So you are aon your on. But I bet they have plenty in the store, also security in the store but none in the parking lot! I have spent my last $ at Ass Pro. They were no help at all and could careless about my things that was stolen. I was told that they are in a high crime area by the police. With that being so why wouldn't they have security cameras and a person watching the grounds? Because they want your $ and spend money protecting themselves with no consideration for their customers. tom bruyere 11/29/10 I ordered the cod&chips today @ your houston 288 location today.After what seemed like an hour the server tells me about problems in the kitchen.I should have been given the information about the longggggg food process time due to construction before I sat there so long. Like before I ordered! The fish was encased in a dark hard inedible oiley shell the chips likewise were so hard they cut my mouth. If your goal is bad service and bad food you guys are on target. forgot- the bread was lousey too. I would fix this resturant or can it. The rest of your place is great. Lyle E. Savant 11/21/10 Parents and Corporate Management, My wife and two small children (9 & 3) visited Bass Pro in Denham Springs today, planning to spend $500 on a new GPS. However, much to our surprise a man was walking around the store with a PIT BULL. The store was filled with small children like mine. I asked several employees and customer service to speak with a manager and express my concerns, however I was told that no manager was in the store. I spoke with the gun dept. manager, who told me it is corporate policy to allow dogs in the store and there was nothing he could do. With all of the news reports of Pit Bull maulings and killings of small children, I refuse for my family to be the next statistic. Therefore, I will make my purchases and exclusively shop at Cabela's, in lieu of Bass Pro from now on. Furthermore, I will be cancelling my Bass Pro Credit Card immediately. Sincerely, Lyle E. Savant, Arch. Jan 11/16/10 My husband and I recently purchased 2 Tommy Bahama beach chairs at the Orlando Bass Pro store. We paid for them at customer service and we were assured that they would be shipped out and we would receive them in 4 to 5 days. After a week and a half went by I contacted the store because we had never received the chairs. After speaking to someone in customer service (who by the way was USELESS) I was transferred to receiving where I was finally told my chairs were resold and that they don't have anymore and there was nothing they could do about it! Also, I spoke to a manager who also said she was sorry but the holidays are upon us and things get hectic. At this point I am very disgusted with Bass Pro and I will not recommend anyone to shop there! P.S. My rating is really a 0 very poor NBot happy with ESPN 11/11/10 As long as ESPN is reporting rumor as fact about Cam Newton, and BASS Pro is advertising with them, I would suggest NO ONE buy anything from Bass proshops until Bass pro Shops stops advertising with ESPN, or they can get ESPN to back off with the unsubstantiated rumors reported as true news. Rick wayland 10/7/10 i when to Branson MO. to big Ceder loge on see about timeshare with Bluegreen and it was great and the sales man told all about it and we buy it and we now fineding he liad to to me and my wife and bluegeen said you sign the paper and that is it. How can any company let big ceder timeshare lie to people Bass pro need to look at being tied to liaes and not help people one day after 30 days i try it back to them my son is in the army was told that they as going Iraq i told to keep the money i I paid but no so i trying to sell it but i need the money for my boy and fiamly so here my cry bass pro i this the way you do are soilders faimly in time war lie on the points and the time to yous it and and fees So here my cry do not go to big ceder timeshare at bass pro stoers and please tell very one tell bass pro HERE MY CRY STOP Donald Lee Stone 6/6/10 I bought the largest Tracker Jon Boat 15-1/2 ft with trailer and 9.9 Mercury motor. $4200.00. Not counting another 600.00 for seats and misc for the boat. I finally got to take the Mercury out saturday 6/5/2010 a lake is over and hour away that I can put it in. Well the damn thing would not crack!! Here me and my stepson Michael Hulsey was dead in the water close to the loading dock and we called the place where we bought it at Bass Pro Shop on Surgar Loaf Parkway in Lawrenceville GA. The lady that work your phones kept putting me thru to voice mail and I had told her we were dead in the water. So since we could not get any help we had to load it up and bring it home which was a hour away. I called Bass pro Shops same thing again well we are fixing to close and we are closed on sundays, (parts dept). I got the store manager, he said to bring it in that 9 out of 10 of these Mercury Motors come back. Well if that is the case why are you selling them!!!! Its not right I have to drive from Douglasville Ga to Lawrenceville gA just to get it checked out. That is very BAD BUSINESS. I want someone to contact me on some kind of resulation, I bought this set up so my handicap wife can have some enjoyment in her life. Now I am afraid to take it to another big lake for fear of going dead in the water. If someone calls the stores and they say they have a problem like us they should jump on it. You need to have more training on the phone system. My home number is 770-947-9262 you can talk to me or my wife. Now adays money is tight and when you drop or charge almost 5 thousand dollars you would think it would mean something. Now when I went and bought it the people were very helpfull so I am not downing them. Its the way it was handeled and should not have sold it to me. Please have someone to call me!!! Chris K 9/2/10 I shop at Bass Pro in Garland TX. I have spent thousands of dollars at the store this year, and many thousand on boat sales in previous years. When I asked for assistance the last time, I was told there was a big sale and I should not come back until it was over, because they were busy. Someone should mention that customers who come alot and spend alot are just as important as customers they have never seen before. I wrote the manager but never received any reply. I really like the store, but haven't been back since. I don't know when the sales will be over, so I don't know when I will be welcome back. Maybe I can go back, I don't know. Randy M 8/24/10 I went to the Orlando Store to buy a buddy tree stand the last day of the sale and the clerk informed me that they were sold out. So I asked for a rain check and they told me they are not giving out any more rain checks for that item. The very next day I called the store to see if I could buy the demo stand and the sales person said the had 42 of the stand in the back, and I could have one of those. so that night I drove back out just for them to tell me all the stands in the back were rain checked out. So I ask them to check another store which they would not do. I ask the manager if no one pick up there stand if I could buy it. He said only if they don't want it anymore. The sales person told me they hold rain check items 16 days after that they can sale them. The Manager told me there wasn't any time limit at all. Seems to me there is alot of mixed up people working there. Nobody seems to know anything and will tell you anything. Lawrence Henley 8/19/10 we purchased a new 18' mako from the bass pro in Hanover, MD on 6/5/2010. After being towed 3 times and returning the boat 4 times, they finally agreed that there was a design flaw in the gas fill and retrofitted a new gas fill. We are still having issues with the shift. 1st trip to return was because the shift cable was installed backwards and the boat went forward while in reverse. The shift is still not correct so they sent a tech to our home....without tools or a working computer. The staff at the bass pro shop are getting rude and beligerant. I would not suggest purchasing anything that moves from the bass pro shop. Their customer service is terrible. It is now late August and we still do not have a properly working boat. Michael W 8/19/10 I have gone into the Rancho Cucamonga store several time to make a purchase on a advertised item just to be told that they were sold out. I arrived at the store shortly before noon and the sale item was for one day only. But again if you are adverstising something and run out before noon you have a very serious problem. This is not the first time this has happened. Feels a bit like bait and switch. Also went in to look at an advertised gun safe and was told that they did not even carry that item and would need to have it sent to the store. Would make a lot of sense to at least have a display model if you want to sell the item. Drove a long way for nothing. If you know that you are running an ad and you only have on store in So Cal they stock up. Audrina 8/17/10 I'm very upset with the way your management & manager (Las Vegas, Nv, Bass Pro, Outdoor Traveler) failed to advise me of the tour when I ask him several times & ask if this was a timeshare company. After he failed to answer my questions I became frustrated & left the kiosk. Later on a taller gentlemen approach me & I ask him the same questions again. He gave me a great presentation & I signed up for the $99 Premium package. I will be contacting Bass Pro & Outdoor Traveler about this manager & his shaddy ethics to make a sale. William ballance 7/1/10 I looked at a boat on June 19th. a new Tracker Panfish 16' My wife and I agreed to puchase it, then was told it had been sold.but could get one in a few days. We did not hear anything for a week, they had our phone number so we went to check on it was told there was a problem with the steering some rod was bent. but Fex ex was going to deliver the piece needed to fix it.This was a brand new boat the manager Mr.Bob Wrenn set up a day and time for us to pick up the boat. We went to pick -up it up I had placed a call to Mr. Wrenn myself . When we got there the boat was not finished so Mr Wrenn said for all our trouble he would have it delivered on Monday the 28th. The boat was not delivered nor did we get a phone call. We went in there on Tuesday .he acted like he had never seen us or new us. I got mad and told him he had nothing but lied to us. He said he just dropped the ball it was his fault so i told him to keep the boat All he had to do was pick up the phone and keep us informed. Because of this I will not purchase anything else. Page 1   Page 2   Page 3   Page 4   Page 5     Write A Review For Bass Pro Shops, Inc Corporate Headquarters Note: This is not to be used to contact Bass Pro Shops, Inc Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Bass Pro Shops, Inc. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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