150 Reviews For Bass Pro Shops, Inc Headquarters & Corporate Office

Redi Edge Mini Tool

HI I'm a product tester for North America Hunting Club and have been sent this product for testing, its the Redi Edge Mini Tool knife sharpener. I searched your store for this product and noticed that Bass Pro Shops didn't carry this product. As a user of this product I think it would be a very good product for your stores to carry. I am very impressed with the size and overall performance of this product.

This site

I find it amazing how stupid and petty the complaints are on this board. The fact that some of you can read and write is simply amazing. It's also pretty terrifying that some of you are able buy firearms.

Harvin

Bass Pro has lost my business. Laugh if you may, but I am a huge Duck Dynasty fan and they show an episode where they put a new Duck Dynasty section in Bass Pro in Shreveport, La. This never happend and goes to show how phony they are. Look out Gander Mountain and Academy here I come.

Never got my order for Christmas! And no email saying it was cancelled!

I ordered a hunting jacket in time for Christmas or shortly after. It never came! I checked my account and they had processed it but then put the funds back. But they never even contacted me to let me know!

Penn Rods/Reel Failures

Sending a letter to corporate with more detail, in 2 1/2 years I've had multiple issues with the Penn Fierce 4000 series rod combination and inserts on the rod popping out. Staff at the Ft. Myers store make the return process very difficult and refused my efforts at getting a replacement. Very disappointed with both the merchandise and the staff there. Time to visit other organizations, too bad, thought they were better at customer service

Dear Bass Pro I feel it is fair to tell you my thoughts on A&E Network.which you choose to carry your Advertisements with I will no longer be viewing programing from this network as they have in my Opinion gone against the beliefs of the Bible of Christian people. I will look for your Ads from another Network.

No thanks Bass Pro

This chain of stores is disappointing. There stores are loaded with substandard, foreign made Bass Pro shops product. One year at there Auburn Hills Mi store they were out of 20 gauge shot 2 days before small game opener? Bought a high end Thompson-Center muzzleloader, but you cant buy a breech plug or anything else? There return policies and customer service are dismal. All with there supposed 100% customer satisfaction guarantee. This supper store is not even close to shopping at Cabela's or any other large retailer. I live a mile from the store. I'm done shopping there for any reason. I don't have to be constantly disappointed.

bad santa

very disgusted with the santa at foxboro store he wouldn't allow a 3 year old yes 3 year old boy to sit on his lap cux he thought the CHILD was too heavy what a bad santa I wont be going back to any bass pro he should be ashamed of himself for making the little boy cry in other words Bass Pro your Santa SUCKS if I could it would be minus stars

donation

I've recently asked bps to donate fishing gear for the youth of my church and neighborhood... I hope that my request will be granted

wet

while in the las vegas store 11/22/13 at around 3pm in the fishing dept my son and I were hit on the head with water from there leaking roof. When I asked for the manger and told him what happened he said oh my Im sorry about that its our maintenance manger that lacking, when i asked where did you get him from he said oh he over from camping. What a bunch of fools. I will never shop at any bass pro shops again......

Since Bass Pro has decided to make the employees work on THANKSGIVING, I will spend MY money with a company that will put its employees before profits. Signed Compassionate Capitalist

Poor return Policy

Ordered a game cart, BP shipped me a hunting vest- charged me 18.00 $ due to weight of cart, but I did not get a cart, I got a 2 pound vest, I did not order. Contacted the On line store. The employee tells me I need to send back the vest, upon receipt they will send me the cart. Shipping turn around on all of this will be another 25 to 30 days. I request to the employee- it is your mistake you send me the cart I ordered now and I will send you back your hunting vest. Answer can't do that. My response - you just lost me as a customer Mr Morris. Sportsman Warehouse, Amazon and Cabelos now has my business. And since I spent likely 10K or more in BP stores over the last 15 years, I hope it was worth it. I also canceled my membership.

A Place Where Sexual Harrasment Is Not Taken Seriously

Work for the Store in Manteca, California if you like being sexually harrased. human resources takes their sweet time to do anything worth of an "investigation" not to mention while they are doing it you are getting retaliated on by the person you stood up for yourself against and said no to and being slandered and deffamated on until they finally come to a conclusion and fix the issue. Worst place to work ever,

Columbia and bass pro shops

Columbia does not want to answer my emails concerning how they have determined that their clothing is quick dry. They are failing to provide me with this what I thought would be simple info, which they would be eager to share about their products, but yet they do not send me anything in writing and they are failing to answer my emails.

Bad business ethics

I wanted to buy a savage rifle off the clearance rack for a project. The bolt face was pitted around the firing pin hole so it had obviously been shot. Gun was 499$ I offered 399$ and the manager would not do it. He told me that they paid 525 which is retail price and cold go lower or they were losing money. I don't believe that . So either someone at bass pro has shot the gun or savage sent you a used gun with possibly a new barrel. Either way its bad business. I wish this has went differently because the bass pro in portage is the closest place for me to buy hunting and fishing gear and I will not be buying anything anymore from bass pro. Ex customer, Jason hill

customer service

The customer service stinks. no one seems to want to be helpful. ordered a part --can't find the book. nothing I can do about it was the answer

Did not honor warranty

A few months back I saved up enough money to go to bass pro in destin( I live in Panama City) I bought a new bass pro shops fishing pole.... When checking out the cashier asked if I would like to purchase the 2 year warranty and I agreed. Now 2 months later the reel is stuck in anti-reverse so I can't use it..... I called bass pro and they said even though I don't have a receipt they would exchange it since its a bps pole, so the next day I go up there and they wouldn't exchange it..... I took it to the fishing dept. and they wouldn't even give me any advice, I feel like I was only taken advantage of because of how young I am....

pood quality control

I purchased a Anglers shirt on the internet. When the shirt arrived I was surprised at the poor quality of the sewing. The button holes were not sews. I called customer to see what could be done about it and the lady said" thanks for letting us know, I'll pass it on." I was in shock. Nothing was offered as to rectify the problem. I am a seamstress and was able to fix the button holes, but I am surprised at the lack of interest shown by the customer service agent.. She was not the least bit interested. I will think twice about ever dealing with Bass Pro shops.

Bad experience

I'm really disappointed with bass pro poor customer service ,also no lay a way on firearms I will take my business to cabelas from now on!!

donations

I recently asked my local Bass store in Rancho Cucamonga to allow my daughters soccer team to sell raffle tickets in front of their store. My daughters team had just won their state division and was trying to earn money to pay for their trip to regionals. I was told no even though they allow the girl scouts, salvation army and other non-profits to solicit donations in front of their store. I was told they don't sell soccer equipment so they won't let us and suggested we try a fast food place or grocery store. News flash they don't sell soccer equipment either. I view this as discrimination. You let all or none bottom line.

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