Bass Pro Shops, Inc Corporate Office & Headquarters

I purchased a Anglers shirt on the internet. When the shirt arrived I was surprised at the poor quality of the sewing. The button holes were not sews. I called customer to see what could be done about it and the lady said" thanks for letting us know, I'll pass it on." I was in shock. Nothing was offered as to rectify the problem. I am a seamstress and was able to fix the button holes, but I am surprised at the lack of interest shown by the customer service agent.. She was not the least bit interested. I will think twice about ever dealing with Bass Pro shops.

I'm really disappointed with bass pro poor customer service ,also no lay a way on firearms I will take my business to cabelas from now on!!

I recently asked my local Bass store in Rancho Cucamonga to allow my daughters soccer team to sell raffle tickets in front of their store. My daughters team had just won their state division and was trying to earn money to pay for their trip to regionals. I was told no even though they allow the girl scouts, salvation army and other non-profits to solicit donations in front of their store. I was told they don't sell soccer equipment so they won't let us and suggested we try a fast food place or grocery store. News flash they don't sell soccer equipment either. I view this as discrimination. You let all or none bottom line.

I can remember as a child waiting for the new seasons catalog to come to my home. I couldn't wait to see all the new products. This was kinda a family tradition that my father introduced me to. We would visit these locations back east and mid west, since they did not have any out west until recently. I been a valid consumer of bass pro for many years. I recently was in the market for a boat and had 2 boats sold out from under me. I was reassured that this issue would taken care of. Nothing as of yet but a I'm sorry and here is a way more expensive boat than the one you were going to buy. I do not recommend shopping at bass pro and will take my business else where. When I ask to speak to Johnny Morris. He's not available. Too bad he lost a family of customer's. Worse company ever I now just consider bass pro even with Walmart with a big fish tank. At least Walmart has fair prices. Plus they take there complaints valid.

I have been to many BPS in my life but the one in Kodak, Tenn has to be the worst lighting in them all. The lighting is so bad I just don't shop this location. I have to hard a time seeing the items in this store because it is so dark. I have mention it to the employee of the this store and they all agree. They tell me a lot of their customers make the same complaint but no one seems to do anything about it. I know it the lighting in this location was better I would buy more because I could see better.

Not really a review, just a request. PLEASE consider a restaurant in the Manteca, CA Bass Pro Shop. We lack good restaurants and from our travels we know that your restaurants are fantastic. PLEASE consider putting one in here. Thank You

Bought a protectiojn plan for my new fishing rod. Gearguard website wont allow me to enter the number. I called per the BassPro site which says, 7 days a week, 24/7 service only to get a Monday-Friday 8-7 recording. I call on Monday at 9:00 only to get the same recording. The system puts me in a loop press 1 for in the US, press 1 if purchased within 30 days, then it repeats itself. Never again. I love BassPro but you must screen your vendors more carefully. Back to the store for a refund after wasting 3 hours.

Handgun ammo has been hard to get. Bass Pro in Auburn Hills, MI held four boxes for me as requested but when I went to pick them up they said sorry, only one to a customer. (even though they did hold 4) New policy! Here's my new policy, no more Bass Pro, Sorry.

I have been in many of your stores,and have spent thousands of dollars over the years,gave you free advertisements through graphics,on my boats,campers,trucks,from t-shirts to hats..but I am done no more,I am fed up with being solicited to by into time shares,or spending time @big cedar lodge,3 f---en times last nite i was asked to listen to this crap,or register for something..I along w/many other people want to shop,and be left alone..I will take my business to cabelas,and gander mnt. Good bye bass pro... You guys suck!!!

Bass Pro Auburn Hills, MI has a sale on this product. Free Lifetime Maps. Sure! I bought a similar Garmin product from same store in late 2011. $120. or so was also supposed to be w/ Lifetime Free Maps. (NOT!) So I went on Garmin WebSite. Free Maps was not even listed for this model at that price. Why do they do that? Just to get you to drive 40 miles 1- way to be scammed I guess.

I teach a concealed carry class and I contacted the manager at teh Denham Springs, LA Bass Pro Shop about reserving a time for my students to shoot. I did not ask for a discount or anything, just reserve a lkane for my students to shoot. The manager told me that he cannot do that because it interferes with his normal paying cutomers. I don't understand how my 20+ students are not normal paying customers as many of them buy additional items while they are in the store. I also put 20 people through his range in 2 hours which if they were all there individually he would never get that many shooters through the range. Business must be good at Bass Pro.

So suppose to get paid at Bass pro on Friday. So go to pick up check and not there. Go back Saturday and still not there. Management said there is nothing we can do til Monday. Really! Some of us have bills to pay.

Yesterday I made a purchase at the Nashville, Tn location. The cashier was very distracted by the fact that a country music star was checking out a few registers over from her. In fact, she did not even put my purchased items in a bag before walking off to get a better view of the star. She left me there to bag my on items and with my signed copy of my debit receipt. After standing there for several minutes I asked her if she wanted the signed copy. She said yes and took it. She then preceded to walk around the store with my receipt in her hand. This made me very nervous especially given the amount of identity theft that takes place these days. I simplest followed her to see what she was going to do. She then asked me, "What do you want?" I replied, I want you to put my receipt and personal information where it goes. She finally returned to her register and put it on top with several other signed receipts from other customers. I said, that is not going to work. She sarcastically replied, there is where they go and she walked off. I then asked for the manager. A gentleman who was on the phone asked if he could help me. I explained the situation to him. He then went over to the register and put all the receipts in the door. I inquired as to the security policy related to the financial protection of their customers. He said the cashier did not follow policy and appolgized and called the store manager. He explained that he is only a shift manager. The store manager greeted me and I explained my concern. She appolgized and said she would speak to the cashier. I certainly hope so because this was a very poor practice being allowed to occur several times putting many people at increased risk.

Mine is not a review, but a act your management did.I have a 9yr granddaughter who is in hospital and I was able to have her for day.I took her to our okla city store and they gave me a ticket for time, got in line which I was early but the worker ask for the 6:30 group to get in line and the rest of us stand aside .Saw the amount that was there and then the rest of us got inline.I told the worker that im sorry but we can not stay.my granddaughter she had to be back at a cetain time,she kept saying please please but I said sweaty we have to be back at hospital,worker said let me talk with my manager and I said no cause I have work with public for years(Im 56) he insisted so I agreed.Manager came and said follow me,we got to see santa but what she did for us was unbeleaveable.They gave us their package at no charged and that was more then expected.My granddaughter was so happy and corse I was also.I just want to say thank you so much and please do some thing for her and the gentelman.Im sorry but I dont always remember names thought I could.Thank you for your team .nancy Spears of shawnee okla

Bass Pro Shop Mesa, Arizona has a group (Outdoor Traveler) giving BPS $2500 gift card for booking a Las Vegas resort room for $99. They DO NOT tell you that it is a sales gimmick for time-shares, that you have to listen to their hi-pressure spiel and that if you have to change your reservation without seven days notice you have to pay $100 cancellation fee. I question how they can charge this fee after you have paid for the room. Maybe illegal? Maybe a basis for a class action suit? Bass Pro Shops should not treat their customers (I am one of their first customers) a like this. Maybe now an ex-customer!

BASS PRO SHOULD BE ASHAMED OF THEMSELF. THEY ARE PROMOTING THE OUTDOOR-TRAVELER PACKAGE BUT WHEN YOU GO IT IS A SCAM. NOTHING IS THE SAME THAT THEY TELL YOU. YOU PEOPLE SHOULD GET YOUR CRAP TOGETHER . LAST TIME I BUY ANYTHING FROM THEM.

The Bass Pro shop's return policy is the worse I've have ever experienced. I bought an expensive St Croix fishing rod ($85) that broke at the rod tip the first time I cast a lure with it. Upon returning it I was told that they don't replace defective rods and that I had to send it back to the manufacturer. I called the Manufacturer and was told that I have to "Pay" $50 to have it replaced along with shipping "both ways". A little math will tell you that the company is getting their "wholesale" price to "replace" their defective products…including shipping cost. I just purchased a $62 cast net from Bass Pro that was defective. I had the receipt when attempting to return it but not my wife's debit card, who paid for it. I was told it could only be credited to her card. Attempted to return it again and was told they would not replace it because we didn't buy the warranty insurance even though the cashier never mentioned this at the time of purchase. If any of you out there shop @ home depot or Lowes, you know they honor their customers and have a no hassle return policy…even without the receipt. Common sense tells you that a store should stand behind the products they sell or find different suppliers. It should not be up to us consumers to hunt down their suppliers to make things right. Bass Pro has just lost another customer FOR LIFE that spent thousands each year in their store here in Savannah Ga.

Went to Garland store to buy transducer and one or more depthfinders and watched the salesman help a guy that brought his finder in to tell him how to use it while I stood there for 45minutes and he never spoke to us.I thought the store was in the selling business not teaching.Have classes to teach.Wait on the customer that wants to buy.Was going to buy a trolling motor if price and salesman info was good.Went to academy and bought two finders and still looking for trolling motor that will probally be bought at cabellas.Congratulations BPS you missed another sale.$2000.00 plus!

I will never buy a boat from these idiots again...poor service, financial office hires morons, and because of them, my credit score went down

Just to let you know. I was on facebook today because that is sometimes how my twin daughters and myself talk. I was replying to one of your posts of "what state has the best fishing" and my reply would have been "the state of mind". Almost immediately facebook said that I appeared to be posting spam and instantly baned me from any additional posts. I have loved your stores for years and have stated so on all my profiles. I've even gone as far as to directed friends to your locations. Other then a pair of 130 dollar work boots you sold me that came apart in a months time, this pissed me off. I am a highly decorated United States Marine Corps Veteran and not Spam. I have never had that happen to me. Not to worry, I'm sure my buddies in the Marine Corps League will laugh at me as well.