Autozone, Inc Corporate Office & Headquarters

i actually work for autozone right know but when i was a mechanic i used to buy a lot of parts from autozone to do side work and it seemed like every electrical part like starters and alternators were junk they broke and i would have to work on the car all over again and replace the same part again which pissed me off. I wished i was still working at carquest there parts are much higher quality and they don't break as much. I am currently looking for a new job because everyone in this company lies and doesn't tell the truth

I visited the 900 South Memorial Drive Autozone in Greenville, NC at 8:53pm on 03/01/2011. I asked the clerk on staff could he perform a diagnostic test on my 2001 Jetta. I saw my "check engine" light came on & I was concerned. He told me "its after hours." Due to the deplorable level of customer service, I'll gladly relate my experience to everyone I know. I personally will never visit another autozone store ever. The service deserves a negative ten.

Autozone.com - worst service I've ever seen..... I just spoke to Audrey & was told that the last notes on my acct were for a replacement of the lower control arm that I never recvd. What kind of service training do your reps get? Because it seems like communication & updating customer accounts is not part of it. The rep I spoke to on 2/16 told me she was entering a request for a refund. Today I get told that that request was never entered, but that an order had been placed for a replacement? Needless to say I have neither my money or my part. Of course I shouldn't be surprised because I've also not recvd the courtesy of a response to my many requests for a status update via email or phone call from your "customer service" dept since 2/15. I was just told by Audrey that she would send an "urgent" request for a refund that would take about 3-5 days!!!! This makes day 10 that I have been trying to get this issue resolved. I am not some maladjusted crybaby. I am a customer & also someone who has worked in the customer service industry for over 15 years. I am in the Quality Control Dept of QVC & I monitor calls daily - working with mgrs., training & our service reps to make sure that our customers are taken care of as quickly & professionally as possible. Why it takes so long to process a refund for a non-receipt is beyond explanation. I understand that the item was a special order, why should that delay the refund process? Why was my acct notated on 2/16 for a replacement & not the refund that I requested? Why have I sent out 4 emails & made 4 phones (for a total of 44 minutes) and still I sit here with no part & no refund? This is one of the worse examples of "customer service" that I have ever seen or recvd. I will wait 1 more week before filing a complaint with the BBB. Meanwhile, I will be going online to several different consumer advocate websites/blogs & posting my experience with your organization.

I recently contacted your store in Creedmoor North Carolina and im very unhappy with the service. The first call I asked a young man if he had the part I was looking for he said no. I called back in ten minutes and another man said yes we can order that part for you. He said it will be here in 3 days. I called the third day no part. The 4th day no part. the 5th i called back because i didn't receive a call. The man told me that the part has been here for 2 days. He said the part was here 3 days ago. In the mean time I spent $120.00 extra on a rental car due to the poor performance by several of your employees. I pick up the part and the part won't fit my car. I called back and I asked if another company makes the same part. The man told me NO we DO NOT show another company offering the same part. My wife carried the part back and they sold her the same part different brand. The new brand $48.00 more than the one I had already bought. I called around and found the part for $18.00 dollars cheeper than the original price. The part will take another 3 days and i still don't know if it will work and in the mean time im spending more money on a rental car...THANKS AUTO ZONE.....

I went a store a rented the serpentine tensioner wrench I use it for two hours return it back. that 3 Feb 2011 still not received by credit for return the tool, all the assistant manager could check with your bank. I use my credit card if there not going to give me credit then I want the tensioner wrench since I pay for it. Jose Flores 401 E cheryl san antonio, texas 78228

Have had one of the best environments I have ever worked in and the service that we are enabled to give is outstanding NW region store Tacoma Seattle districts. Right parts right prices best customers

Wish you had 0 stars, that's what I would rate your company. Worked there 6 years, and was treated like dirt every second of every day! Your store manager and district manager have absolutely NO business in their positions. I have been working for 42 yrs., and in auto parts for 34 yrs. Without a doubt, the WORST company I ever worked for. I have happily left the company recently, and your Louisville region is STILL stealing from me. I was told by the HR manager I would recieve my remaining vacation pay I was not allowed to take by the store manager of 0699, and am still owed a bonus check. WHERE IS IT!!! Must be another lie, and stealing from employees. That's just the lieing and stealing--I won't mention all the illegal stunts this DM and store manager make common practice. Every person I run across will hear about your stealing and lieing. This kind of action will put you out of business, thank God.

I was an autozone fan for many years knew everyone that worked at the local Rockfalls,Il. store. Then for some reason all those people either quit or were fired. I have seen a few of them since and was told how bad it was to work for autozone and the people there at that store sight are rude and hate to say this but completely STUPID. I may be female ,but I do know things about automobiles. And I know that I have went to their regional a few times,they have always tried to make it better with giftcards...after the last time visiting there I decided to drive 12 miles away to your Dixon store to find that obviously it is true your an equal opportunity employer and you will hire anyone... Although at your Dixon store I have had better treatment with a few of your staff and I make it a point to get names for this very reason...There is a James, Dan,Janice,Rob and Jason that work there truely hard workers and devoted and will take the time to make sure you have everything you need and very courteous.Then you have John and Mike that completely ruin your store name. I was dumb founded by when I ordered a part there a few weeks ago when inverntory was being taken(at least thats what I was told)A man named Mike took my order told me it would be 2 days I told him I would be in on Friday (ordered on Tuesday) Went Friday to pick it up and it wasn't there, I was then told the DM sent it back because they were doing inventory on Monday. My part would have been out of the store and big deal if they wouldve had to count another part this shows me your DM is lazy and cares less if they have customers at this store. But I still returned on Friday the 28 of January 2011 to find that the Dm was there and the store mananger John and they were talking about another employee and how they were going to fire him. Im sorry but I'm sure they have an office to talk privately and not share with all the store customers.. Hopefully you can send in someone that has been in their shoes that understands how important it is to be courteous to customers. And sort out the bad eggs you have, starting at the top DM and down.. Any corporation hopefully knows enough to go in and talk to all the employees one at a time for privacy to find out what is going on in their store.. I really suggest you do this... If I find out that it is one one the employees that makes me comfortable when I walk in your store in Dixon that has been let go, I will never shop at another autozone and will voice my opinion with the newspaper and will post it everywhere I can to make sure everyone knows about autozones stores around this area and by reading the other post on here doesn't make me feel any better about your stores,but also realizing that Im not being singled out with hateful but yet stupid people... We have an O'reilly's and Napa and I know alot of people that would listen if we have to boycott Autozone and it wouldn't be good publicity for your stores.... Truely sorry that you have had to inconveince people...

for the first time ever i ordered online. what a mistake. the website said that everything would ship within two days. well after a week and no email or phone call i called them, and needless to say they informed me that it would take about three days to process the order. i waited three days still no email or phone call. i called them up again and the assistant informed me that the package was shipped and that i should recieve it that day. well i did recieve it. my struts that i ordered where opened and missing the hardware. they did not ship me the fuel pump i ordered so i called them up for the third time. the assistant again who could barely speek english went over my order and said that someone will be calling me later on in the day about the fuel pump that was not shipped. never recieved a call from them. i called them back that same day at five o'clock my time, and asked to speak to the manager. that took all of about thirty minutes on a dead line with no music or anything. when i spoke with the manager i was surprised to be talking to someone again who couldn't speek english. he had informed me that my fuel pump was a special order item, and that it was not in yet. he said he was going to find out what was going on with it, and email me the status of what was going on, and he was also going to ship me the missing parts to my struts overnight. needless to say i have herd nothing from him by neither phone or email. i have not recieved anything from fed ex, and i am pist. i have a car that has been out of commission for almost two weeks when it should only be two to three days. if i had to do it again i will never order anything from autozone online. it is a all out joke. the people are unprofessional and fill you up with false hopes if you can understand them. when monday comes i am going to get my money back from the fuel pump, and buy it from summit racing. they speak english, they call, and email you back, and you always get your package in two days. if it is special order they have the brains to let you know. even if it is special order you still recieve it in a decent amount of time not two frickin weeks. not happy. i have used autozone for the past thirty years, and i am slowly getting away from the b***sh**!

I have worked at AutoZone now for a little over a year in Fountain,Co. I have 18 years experience in management as a fleet manager and service manager. I would never treat my people as badly as AutoZone does! Everything you are told to do is under threat of termination! Never a kind word from the district manager. Absolutely no respect at all! It's been my experience that to earn respect you need to give respect. I always praised my people for a job well done. Or we need to work together to improve on our faults. Not I'm going to fire you next time I come in and things are not perfect! Or call all the other employees 'Hey You' instead of calling them by thier names. We do all wear name tags! Corporate needs to take a good hard look at how they are treating employee's.

I visited Autozone, Chesterfield, MI. in a panic. I had a problem with my truck early on Sunday morning. I was in a bad situation, I had a large group of people waiting on me. I drive a foreign vehicle and I didnt no what was what under my hood. The customer service rep. (John Barbret) was amazing. He went above and beyond to help me. He went outside with me and helped me get my truck operating and I made it to my destination safely. I was only 10mins late compaired to not showing up at all. John saved the day. I offered to buy him a gift card and he said no thank you. John is the kind of employee that should be rewarded! Thank you so much. I will always go to autozone because of John.

A real piece of shit place

Auto Zone sold me a faulty starter (wired backwards) back in March 2010. This caused my engine to run opposite and cause damages to my timing and spark. A total of $1700.00. I filed a claim in April. Its now December. And I still have not seen a dime from this. These people are the WORST to deal with. DO NOT EVER buy from them again. I am warning you DO NOT BUY. As I was standing there filling out the form at the store, an employee sat there and told me story after story how their parts in their store alone has caused damage to many cars, even causing one to burst into flames. DO NOT BUY FROM AUTO ZONE! Your will regret it.

on november 21st 2010 at about 10:30 am, i visited the autozone store on broad st in new orleans for a quart of motor oil.on the isle i begain shopping for my item, looking up at the selection,i slipped and immediately felt a sharp pain in the muscle of my upper thigh.upon moving my foot back in position, i realized i had slipped in oil. a few feet ahead was a mop and bucket. i sent my son to call someone to simply write a report incase i experienced any problems from the incident. i waited about 5 minutes before someone came,then someone named Byron came and before i could explain what happened he left, i then waited another 10 minutes before another person showed up.when i asked about the first person,i realized he was there to move the bucket and mop,then replaced them with a caution sign.this person did not want to talk to me at all.the first person i'm now told is on the phone with the manager.i took pictures of the floor with my cell phone and walked to the front of the store to wait somemore. finally Byron comes out wait a peice of paper in which he asked 4 questions,( name,date of birth and address). nothing else. I couldn't get a copy, because of course there's no copy machine. also there was no courtesy,no concern,no training. this was trully an example of lack of human interaction on any level.

I ordered a wiper motor on line Nov 3rd, at the time I placed the order the status was availble, since I did not have wiper's I paid for two day shipping. I waited until Nov the 8th to check the status since I had not received it yet. I called their site they told me that they were out of stock, but I should receive it Nov 12th. Well Nov 12th came still no wiper motor I wasted another 20 min on the phone to find out that for s0me reason my order was cancelled and I would have to place a new order.only I placed a new order and was promised that I will receive it by Nov 16th at the latest. Nov 16th came still no part so another 20 min waiting for them to tell me the status, which at least someone was honest enough with me to tell me that this order was cancelled also because they have no clue when they will get the part. My advice to everyone out there is to shop somewhere else on line, beside's being clueless about their orders I got the feeling that I was lied to just to get me to hang up. It was bad enough never being contacted by phone or email to let me know my order never shipped.

I'm a customer from your Tampa FL stores, I've been in all your stores in that district #1212,#1205,#592,#1227 etc, I know must of the staff in this district by name and position, your district is full of very good employees but is also run by a district manager with no class (Luis Palacios), he abuse the good workers and give praised to the ones that suck up to him in particular to females,(lawsuit waiting to happen). You people should look into, he has very closed relation with females and them they become managers overnight it don't matter wether they know even how to speak english, the real hard workers are push aside because they remain loyal to auto zone and not to (Luis Palacios). I also had witness how the store managers and (luis Palacios)treats those red shirt employees you have in your stores when they are the ones I see working harder then any one else. Be nice to your low level employees.

I AM USING THE AUTO.REPAIR SHOP ,WHICH TAKE CARE OF MY TRUCK. YOU NEED TO KNOW YOUR STORE PEOPLE AND MECHANIC AT STORE #1202 NEED SOME SERIOUS TRAINING SPECIALLY YOUR MECHANIC. DONALD

I went in A store in Gainesville GA today,and I ask if you all carried a dent puller,the man had know clue what I meant.I then told him I would ask one of the other employees maybe they could help me.Well then the clerk said "yes he's american speak to him"in a very rude way in front of customers.

theres alot of things that can be said about the autozone d.c in lexington. number one they have people there that work really hard,but they dont get apreciated for it. the harder you work the more work they expect you to do. its also alot of people there that shouldve been fired along time ago, for some of the rules they have broken but it was all over looked noone said a word. so they pick and choose who they like and who they dont. yeah they may smile in your face ask you how your day is going,thats ther job there gonna do that. they dont care about you they only care about getting the work out so the d.c will look good. they tell you if it wasnt for the employees doing the job well it wouldnt be done. true. if they really say what they mean then show the workers or pay them for the hard work they do. and dont just say job well done.and bout taking sides dont just take one persons side of a story just because you may like them more.iknow from experience worked there for many years. i miss the people that i worked with. i did my job very well. i wish i was given a second chance but i wasnt. read the handbook on some of the decisions you make AUTOZONE.D.C IN LEXINGTON. ther really not being followed. comment to michelle peck i understand you about tara at medlink and lori reeves thats not fair to you or anybodyelse.

So about 4 weeks ago I went to the auto zone here in Tucson, Arizona to find out why my air in the car was not blowing cold like it should be. I was told I needed freon so i bought a 10oz can and really never put it in before so all I did was ask someone to show me where to put it and the man said" oh don't worry about it I will do it for you" Fine I said and he put the first can in. At this point my wife who was in the car said it is blowing good and he told me" well sir the can took really fast we need to put in a 5oz can at it should be really cold so again I bought another can at which time he took from me and put it in. We drove off and all of a sudden the air was like we were in a oven, now mind you it was already 105 degrees and I had my wife and 2 toddlers in my car. So after that I went back to tell them what happend and they said sorry just take your car to a mechanic and we will reinburse you. Ok i said so long story short $100.00 for the rental car and $300.00 for the fix and they are giving me the run around about my claim and it may not even be paid. NO MORE AUTO ZONE I HATE THEM