11201 Renner Blvd. Lenexa, KS 66219
(913)890-0100
Reviews For Applebees Corporate Office
AMY  | 4/23/12 |
| THEN LISTEN AND START READING BEFORE YOU GO ANYWHERE TO EAT....HELLLOOOO, IT'S CALLED REVIEWS...AND DON'T GIVE THEM YOUR MONEY...GOT IT...EASY TAKE DOWN. BUT YOU ALL DON'T READ...LOOK AT YOUR STATE LAWS...YOU DON'T READ THEM EITHER AND THEY ARE AFFECTING YOU ALL LIKE CRAZY....SO WHAT...STUPID PEOPLE DO STUPID THINGS...JUST KEEP ON KEEPING ON WITH THE ILLITERACY CROWD. NO SORRIES FOR YOU ALL. STUPID. START TO READ...BEFORE YOU DO ANYTHING...REVIEW STUFF, GET ON THE INTERNET...LOOK AT THE BANKS THAT ARE SCREWING PEOPLE OVER. LOOK AT WHAT YOUR POLICE ARE DOING. HELLO I LIVE IN AZ AND CAN'T FOR THE LIFE OF ME FIGURE OUT WHY I AM PAYING A JAIL FEE ON MY WATER BILL...BUT I TRY AND GET YOU ALL TO LOOK AT YOUR LAW...AZ SECRETARY OF STATE...THEN LOOK AT LEGISLATIVE FILINGS AND TAKE A LOOK AT WHAT IS GOING DOWN...SAME FOR ALL THE REST OF YOU, YOUR INDIVIDUAL STATES. FIND OUT WHAT YOUR STATE IS DOING TO YOU...IT IS CALLED THE FOOD CHAIN... KEEP STAYING STUPID AND YOU WILL ALWAYS BE...MY GOD...THAT GOD IN THAT ONE BIBLE...NOT THE KING JAMES...LOVES KNOWLEDGE AND WISDOM...BUT YOU ARE ALL TOO STUPID TO GET THAT AND I LISTEN TO THIS KIND OF CRAP EVERYDAY BECAUSE I RESEARCH FOR A LIVING AND CANNOT FOR THE LIFE OF ME FIGURE OUT WHERE YOU ALL BECAME SO FLIPPIN STUPID...YOU TELL ME AND THEN WE WILL BOTH KNOW...BECAUSE I AM LOST IN THIS CONVERSATION...YOU ARE LETTING THIS HAPPEN TO YOU...THAT IS ALL I CAN SAY AND WHEN YOU LOOK IN THE MIRROR...TAKE A LOOK WHO IS ALLOWING ALL THIS CRAP THAT IS GOING ON...THAT WOULD BE YOU......HAPPY MIRROR DAYS | |
| ROIN GRIMMES | 4/24/12 |
| 4-24-2012 I ONLY HAVE A COUPLE OF LINES TO ADD , ABOUT WHAT I , AND MY FAMILY WITNESSED AT OUR LOCAL APPLEBEES HERE IN VA. ON FRI. APRIL 20TH 2012, AT APPROXIMENTLY 6PM. WE ARRIVED AT APPLEBEES . WIFE TWO KIDS,WE GET SEATED BY OUR SERVER JESSICA, THEN SHE BROUGHT US DRINKS ,AND MY KIDS BALLONS WHICH WAS NICE. THEN SHE TOOK OUR ORDER. GREAT SERVER BY THE WAY. SHE WAS TOTALLY PROFESSIONAL. THIS WAS NOT THE PROBLEM IT WAS THE DRUG DEALING BY SEVERAL OTHER SERVER AND A COOK FROM THE KITCHEN. I OBSERVED THEM HANDING SMALL QUARTER SIZE PLASTIC PACKS TO EACH OTHER. THIS GOT ME AND MY WHOLE FAMILY UPSET.I AM ONE TO MIND MY OWN BUSINESS, BUT DRUG DEALING IN AND AT A FAMILY RESTURANT IS APPAULING AND UPSETTING. THE STORES LOCATION IS VIRGINIA COMMONS, GLEN ALLEN,VA. THIS WAS TRULY A HUGE DISAPPOINTMENT AND MY FAMILY AND I WILL NEVER RETURN THERE. | |
| Mary | 4/27/12 |
| I love applebees in northsyracuse ny. me, my boyfriend his brother and his girlfriend were out in the camillus area so we all decide to go to the one out there. we got ther and it wasent busy at all and there was about 5 tables filled at about 8:30 at night with about 4 waiters there. we got to are table and asked a price on the hurricane drink the girl looked at us and said ummm idk so my boyfriend ordered it and didnt like it at all, remind you she wouldnt tell us what was in it so when she walked by we asked he if he could get something else she took the drink from him and he was still charged the whole price 6.99 whenhe only took one tiny sip. when we had recived are food my alfrado was cold the steak looked like tree bark it was so burnt, the other to meals the other two people got wernt all that great either. my fork was dirty so when i finnaly found my watier 15 minutes after i got my food i asked for new silverware becasue it was really dirty she pointed to it and said cant u just use it. i said no i cant use dirty silver ware would you and she walked away anf brought new ones back set them at the end of the table and walked away saying nothing. when we got are check and asked to speak with a manager the manager ed came over and insisted he be charged for half the drink he didnt like because he took one sip of it becasue the waiter wouldnt tell him what was in it. we told him about how bad everything was and he did nothing about it. so we asked for the 1 800 number and he wouldnt give it to us. se we finally found it and called it one week later. three weeks had gone by and still didnt hear anything from that applebees so i called the one in north syracuse and the general manager there had to call karl on his cell phone to get him to call me, he finnaly called me back and gave me additude and said hed send me a gift card. three days later i get it and it was only $10.00. when we had spent almost $70.00 on food at that resturant that we didnt eat. im a very upset customer and will NEVER GO TO THAT APPLEBEES AGAIN THE MANAGEMENT SUCKED THE WAITERS SUCKED AND SO DID THE FOOD. thank you | |
Lorraine Hickman  | 5/3/12 |
| Last night I enjoyed a very nice steak dinner here at Applebee's in Lansing, Michigan, the West Saginaw location. I ordered the signature steak & grilled garlic shrimp & fries. My server was Stephanie. The steak was excellent, even though it was rare instead of medium, and I was more than halfway through it before I realized that there was no shrimp anywhere on my plate, or even near my table. If Stephanie - who was very nice - had checked back to see if I was enjoying my meal, I would have mentioned it. But she didn't. It wasn't until I was completely done and my drink was empty that she asked if I would like a refill. I said, no, just the check, please. Could I have complained? Yes... might have received a small price reduction, but deep down it really didin't bother me, because 1) the steak really was excellent - 100% eaten, no fat, very tender and 2) I feel this was partially the kitchen's fault and partially that of the server. Because I finished the steak off quickly, I didn't feel right about complaining when I couldn't prove (show her) that the shrimp were absent. So. There you have it. Great dinner, minus a key component. Nice server, but someone needs to pay more attention to what's going out of the kitchen. | |
| Carol Engelstad | 4/29/12 |
| We went to Applebee's in Bloomington, MN [Lyndale Avenue location]. It was my Mother-in-laws 86th Birthday. We were seated eventually. We ordered our meals at about 5:45 pm. AT 6:30 the waitress finally came by and saw that we did not have our meals. About 20 minutes later, our meals were brought in shifts. A dinner here, the potato there. My steak was rare even though I ordered it well done. My MIL asked for a box from someone who wizzed past and tossed a small box on the table. It was another 20 minutes for the steak to come back. By that time everyone else had finished their meal and was waiting for me to finish. The server did not come back to our table to see if the food was alright. And, in the Lakeville store, when someone has a birthday, the server's sing 'Happy Birthday' to the Birthday person. They did not do that here. Over all it was a poor experience and we will never go back to that store. My daughter worked there for over seven years [Lakeville, MN store] as did I. My daughter made sure she took care of her customers, as did I. The store wasn't that busy and our server could have come back to check on us. I am just disappointed because if my daughter or I would have presented this kind of service, we would have been fired. There is no excuse for this type of service. And with this type of service, I wouldn't be surprised if this store doesn't make it. | |
| Leon Mauer | 4/29/12 |
| Well folks they say 3 is the charmer- 3 visits 3 disappointments. The service terrible- the food medicore- the staff teenage girls that have no inter-personal skills- take your order-never see them again until your check arrives- manager-also rather young and very disinterested in what goes on. Complaining does nothing- just blank stares. Despite my kids request will never go there again. Three visits- spent total $150.00 for all 3 and all a waste of time- awaiting Corporate information to file a Presidential Complaint. Folks stop going there- you work hard for your money-at least you should get good food and service.With the economy the way it is- why go there where your not appreciated nor tended to as a good patron. If you know who to contact in Corporate pass it on- and write them your disappointment rating as I am. Go to Chili's or Smokey Bones- even TGIF. This place is the pits !!!!! | |
| Trudy Merrill | 4/30/12 |
| My husband and I had dinner at the Applebees on 24th Street/Baseline Road in Phoenix AZ on Sunday, 4/29/12. Hostess at the front desk was a joke. We asked to be seated in the bar area so my husband could watch sports. She asked us 2 additional times if we wanted to sit in the bar. We again said to her yes. Ended up waiting 15-20 minutes to get a table even though they had 5 open in the bar. The reason we had to wait is everyone was too lazy to clear the tables. Fortunately, when our server came over to wait on us, she was very pleasant, got our beverages to us quickly, took our order and the food came out hot and very good. Have to admit, though, that I probably won't go out of my way to eat there again. | |
| Susie | 4/30/12 |
| To whom this may concern, I do not like Applebee's for all the crap they have done to me. Such as, for not giving us enough days and/or hours to work during the week. So i think it time for me to moved and on to go and work for another place in the commmunity to work for now. | |
| Carina Hartley | 4/21/12 |
| Speaking as a former employee of Applebee's, it's not a very impressive food chain. The management was absolutely awful-the majority of the employees felt the managers did not care about them, and a manager even once referred to myself and the emloyees as "expendable." In my own personal experience, the managers told all the other employees that I was going to be fired for changing my availbilty to five days a week, when I am a highschooler and part-time hostess/togo specialist. Rather than confronting me about the scheduling issues, they chose not to tell me about my impending firing so I could work a specific weekend where many others had requested off. In my opinion, knowing you are going to fire someone yet using them to work without telling them is completely unethical. Furthermore, managers telling other employees about my personal business was astoundingly unprofessional. Many of the managers played favorites, for example, I was told I didn't have enough availability, when there was another employee who only worked my same job, two week days a week (per her availability) and was never condemmed for it. Instead of dealing with this, I decided to quit, as I will not work for a business that is majorly lacking in professionalism, maturity and integrity. I highly advise anyone against pursuing a job at Applebee's, as many of the managers show absolutely no regard for their employees and treat them as commodities. | |
| C & P | 4/20/12 |
| If we could we'd give -5! Chesterton Indiana Applebee's is horrible: #1 inexperienced "hostesses" who tell you it'll be 20 min. wait for a table even though #2 more than 1/2 of the tables are unoccupied, but full of dirty dishes while they twist their hair & completely ignore people waiting, never offer kids crayons, balloons much less a smile #3 this is the third time we heard this at the door & with our sleeping grandkids in our arms asked if we could at least sit at a table while we wait, "Nope, sorry", so in front of other unhappy people "waiting" we said Never Again & walked out, we'll never step foot in any Applebee's again, EVER! I called & spoke to manager, who gave several excuses but this is 3rd time in 7 months that we went, were treated the same & after waiting up to 45 minutes for a server or a manager (2nd visit he was the rudest man we ever met, very condescending) AND WE NEVER ATE ANY OF THESE TIMES, WE LEFT! We arent rich but live pretty well, & were given $30 in gift cards we can't & won't even use, but we don't want to be screwed, we want the money for the cards so we can donate to a worthy cause. We took the kids to Quaker Steak & Lube, wonderful service & awesome food, was a late nite with the kids though, thanks for absolutely. NOTHING Applebee's! ps, I was a restaurant manager (for a successful business ) for several years & lifelong local residents, passing the word! | |
Paul Krause  | 4/14/12 |
| For some time now at the Tucson Broadway Applebee's the area underneath the six beer tappers at the bar have been giving off a reeking stench. We were there last night, 4/13, and it was nauseating. Finally chairs on the other side of the bar opened up and my wife and another couple moved over there. Even there the stench could be smelled. We were told that some months back when the place was renovated that the six beer lines under the bar had been accidently crimped by the workers doing the renovation causing the lines to seep ever so slightly. They did not replace the lines but only tried to wrap them to minimize the leaking. The stench is coming from the months of dripping beer filling up the space under the restaurant floor all the way back to the beer coolers. Management knows about, the entire staff knows about but nothing is being done. Corporate? Hello?? | |
| Heather Fransee | 4/14/12 |
| I had lunch at the Applebee's in Ypsilanti Mi today. I ordered a fiesta salad w/ranch dressing and I noticed the price was over $9.00 on the menu, so I figured it would be a big salad. When I got my salad it was very small so I asked the waiter if it was a half order and she said, "no there is only one size". When I got the bill I was charged over $9.00. Another person in our party ordered the oriental salad, it was more than triple the size of my salad and it was the same price. There was nothing on my little salad that would make it cost the same as a full oriental salad. I feel I was way over charged for the amount I was given. I'm letting you know so this can be taken care of, would not be fair to be over charging so many people. I did look for a manager but did not see one before we left. Our service was good and we had no other issues. | |
Stan  | 4/3/12 |
| My wife and I just had lunch at Applebees in Phillipsburg, New Jersey. The food was good as usual but when I got my change back, the waitress gave me the paper money but not the loose change. It was only about 57 cents and granted she could of forgotten, but because I have lived in New Jersey all of my life, it has made me very cynical. I think it was deliberate. Whether it was her idea or Applebees, I was wondering if anyone else had this happen to them. It is not going to ruin my life but the thought of it being done on purpose is scummy to me. And no I did'nt ask the waitress about it. I let it slide this time but I will watch to see if it happens again. | |
Jessica  | 3/30/12 |
| For whom it may concern. My name is Jessica a proud Taos N.M. resident for over 20 years and counting. I was outraged when me and my family last ate at Applebees and overheard a conversation that was not meant to be heard. It was last week that me and my two daughters and husband ate at the Taos Applebees like we have so many times before. I brought my two daughters in the restrooms to wash up before eating dinner when we overheard a lady on her cellphone outside the bathroom us profanity several times over and then also ask the person for which she was talking too about using drugs after work. I thought nothing of it when in the bathroom and just assumed it was another customer. I was very suprised to open the door and find that a younger black lady was the one responsable for the rude and all-called for behavior. Even when she saw me and my two daughters come out of the restrooms she showed no ampathy towards her actions. My husband was so upset when i let him know what just happened that he asked who the lady was and demanded her name. We then received are food moments later and asked for it all to be boxed up and taken home. We usually would of asked for the manager working and explained the situation but from what my husband was told the one outside the door of the bathroom was indeed the manager onduty. My daughters are 7 and 11 and should never of heard what just happened. I dont allow that kind of talk in my family and was so upset with what just happened. We have been to Applebees so many times and had a great time everytime and never thought this would happen from one of your staff or managers. Me and my family will never return and decided not to go any further with this exept for this email. If you have any questions my husband said he is more then willing to come up there and discuss them. Im sorry this happened for there are not many good clean restaraunts in Taos for which to take my family and now Applebees is just one less place. -Jessica and Ron | |
| Michael Byrd | 3/30/12 |
| We order take out at the Johnson City Applebees today on 3/28/2013.. We had the 2 for 20 the app was good but our entrees was 2 steaks 1 7oz steak m.rare which was well another 7oz which I paid two more dollars got a 9 oz med which was well.I called the store and spoke to the manger he said I could bring Bac but was on a 30 min break and y should I waste my gas my time and my break to come Bac for a mistakes yall made.He didn't try to make it right and I'm very very upset.This. is the second time this happen its a shame u can't get what u paid for.. | |
| CB, Olive Branch, MS | 3/30/12 |
| HORRIBLE EXPERIENCE! We will NEVER go there again. Arrived at 7:05 pm on a Friday. Parklng lot empty. Seated immediately. Ordered by 7:15pm, a fried chicken salad, chicken tenders kid's meal, and a steak with potato. At 8:15pm, we still did not have our food. Numerous people who came in after us had their food and were done. Our waiter tried to tell us our ticket had only been back with the kitchen for 26 minutes and he had put it in as soon as we ordered, He argued with us when we explained that was impossible. We asked for the manager, he acted like we should not be complaining. His apology was most insincere. We explained it was the second time in 6 months we had extremley slow service at the Olive Branch location. He said he would check on our food. We waited 5 more minutes and walked out. We wasted over an hour in this restaurant and never got to eat! It was beyond ridiculous!!!!! Again, we will never grace their doors again! As a matter of fact we will never go to ANY Applebee's anywhere in the country EVER again. I strongly urge Applebee's Corporate to look into this location. This is not the first time we have had issues there. You will continue to loose customer's. I am posting complaints every where I can find telling people not to go there! | |
| j.glass | 3/28/12 |
| On todays Sarasota, Florida Sheriff's Dept arrest cards--(3-28-12) there are 2 Applebee's employees in jail, both are homeless, both are booked on drug charges--narcotic charges to be specific. They're in their early 20's, both from Lima, Peru....Does your company not care of they hire illegals & drug dealers? WTF?!? And you allow them to handle food & have access to customers' credit card & debit card info? And folks wonder WHY there's identity theft?!? | |
| Robert Warvesyn | 3/25/12 |
| Just to inform you as to the Staten Island Resturant Rip-off.. I was shoppping in the Richmond ave Mall and decideded to visit your store for a drink and something to eat.I ordered a SHAMBORG & absolute on the rocks and my friend ordered a beer,when when the shamborg arrived I asked the waiter to add a little more Shamborg to the drink which he did.When the bill arrived I looked at 13.20 plus 7.10 extra for that one drink =20.30 called for the mgr explained the matter he states that was the price charged. 1-516-220-4580 cell # JUST TO LET YOU KNOW WORD OF MOUTH CAN WORK FOR A BUSINESS OR AGAINST I WILL NEVER VISIT APPLEBEES AGAIN THANK YOU | |
| Jennifer Williams | 3/20/12 |
| My family and I came to our local Applebee's last night for dinner, when we arrived we were seated by the hostess who was very nice. However we remained seated for at least 20 minutes and no one came to our table. When the hostess came to seat someone else we asked her to send over our server, the hostess got our drink order and took about 10 minutes to bring our drinks she asked us had our server come by yet, but she had not. The hostess then took our food order, it took 35minutes to get our order (the store wasn't even half full by the way). Not one person came by to check on us, we ran out of drinks we ordered steaks and needed steak sauce, we also needed new silverware for my daughter as hers was dirty. We sat there for at least 45 minutes finally the manager walked by I told her what happened, her response was if your server is who I think it is then I am sending her home. I replied well did you not give her tables to someone else to take, she said well let me go investigate the situation. She came back about 10 minutes later and said that it was the server she thought it was. She said can we make a deal, I'll comp your meal if you will come back. I was not looking for a free meal I just wanted some service, you manager needs more training on how do deal with upset customers as well as running your business. I have worked in the food service industry and have never had any kind of problems like this. Your company really needs to work on customer service as well as getting food out of the kitchen in a timely manner.. The Applebee's I went to is in Brunswick, Georgia ( there is only one ) on Altama Connector. This happened on 3/19/12 between 6:40_8:15pm my email is jennifer_smithassoc@hotmail.com, Please email me back | |
| Mrs. Leaks | 3/20/12 |
| My husband and I went to Applebee's in Matteson, IL. We experienced the worst service ever at any restaurant. First of all, the very inexperienced, young waittress never even acknowledged me, she only acknowledged my husband....at all times! My husband and I noticed and he even tried to get her to acknowlegdge me by telling me to order and talking directly to her but she looked at me for a quick second then went back to asking my husband questions instead of me! She just refused to acknowledge me for some strange reason! It could also be that my husband is black and....well..I am not! I'll give her the benefit of the doubt on that one. Then, my husband ordered a margarita with easy ice. He got the Margarita half full. He asked the waitress why it was half full? She said something about the recipe calls for more ice etc. This did not sit well with him so, he asked for the manager. The manager said the same thing about the recipe calling for more ice thus the ice filling the glass and because he'd asked for easy ice, he got the half full Margarita. Okay..he decided against the Margarita and asked for a long island iced tea easy ice instead. the glass came completely full.......but, it tasted like a Margarita! The color was off and it just tasted wrong for a long island iced tea! We think they went back and just poured the Margarita he'd ordered before and poured into a different glass and called it the long island iced tea he then ordered! Then we got our food. My pasta was bland and dry. His ribs were burnt and small and overpriced. We were just very disatissfied with everything. We will not be going back there again. HORRIBLE! | |
| Scentcc | 3/18/12 |
| I have worked at Applebee's for the last 4 years. In Corbin, KY with Managers Lucia Moats and Nathan Gunder. And in Vineland, NJ with manager Sharon Corradino. These are two different franchise owners, Corbin is Quality Restaurant Concepts and Vineland is Apple American Groups, LLC. I had fun working at both establishments and have total respect for these managers. Day in and day out in the busiest restaurants in their prospective franchises, they are fair, understanding, knowledgeable and compassionate. First of all, going to a restaurant that has policies handed down from Applebee's International they are required to operate their stores with those policies and those of their perspective franchise owners. With that in mind, you do not have a clue as to the pressure that a server is under. Your table in their section is not the server's only responsibility. For at Applebee's every table in that restaurant is the server's responsibility. Personally, it doesn't work! As a server I can focus on the needs of the guests in my section if that is my only responsibility. But, when I go back to the kitchen, or to pick up your drinks from the bar, if the expeditor says "Runners in the kitchen" then we are to drop everything we are doing and go run that food. This causes other people to run food to our tables, making it appear that we are neglecting our guests. But this is not so! And who do you think is rolling silverware, carrying ice to the ice bin, stocking the expo line, bringing items from storage or the cooler? It is the server, overworked, underpaid and the very least appreciated! I have been scolded a time or two for not paying attention to details or neglecting a guest because I am doing so many other things that I am required to do. And when the kitchen messes up your order who pays for it? The server! And for those of you complaining about your bad experiences how many times have you ran your server's legs off wanting this and that, knowing how busy he/she is? When a server comes to your table to ask if you need anything, do you tell them everything is fine, and then grab the manager because you needed extra napkins that you forgot to ask for! PLEASE! Then you take food from his/her children by leaving less than 20% for catering to you. Maybe guests need to go through a course on how to be a good guest in a full service restaurant before they are allowed to eat in one of those establishments! Before you complain, walk your mind back through all of then events, consider all of the stress and work load on a server with Applebee's who is only making $2.13/hr and then ask yourself, was it really his/her fault? Consider someone besides yourself! | |
| Stanley Keith | 3/16/12 |
| I took my wife out to Applebees to her Birthday. We got seated in about 5mins. and our waitress came over and wanted to take out drink order. Then after a while I got my draft beer which tasted flat and not head on the beer and was down about one inch from the top of the glass. Shows you how long it sat a the bar untill she got ot to our table and my wife got a mixed drink. Ialso asked for a glass of ice and some lime wedges. I can always tell a good server if you ask for something when you order your drinks and they bring it. She forgot the ice and lime. We ordered the two fot twenty. I had the steak and baked potato with sour cream and the broccoli as my sides and she had chicken and shrimp. To make a long story short, I was through with everything but a half of my potato and some sour cream. I bit into something that I thought was a piece stone. The next thing I know I bit into a piece of GLASS! It stuck into my tongue and I pulled it out, and called the waitress over and she in turn called the manager over. He asked me what happened and I told him and what had happened. He took the piece of GLASS into the kitchen and came back and said he would take my $8.00 steak off the bill and give my wife a piece of dessert. BIG DEAL! I said that he should take off the whole bill and give us a gift card. No luck. I paid my bill and gave the waitress her tip and we left. We are NOT HAPPY! This is at THE PITTSBURGH MILLS MALL in Tarentum.Pa. 15084. WHAT IF THIS WOULD HAVE BEEN A SMALL CHILD....I HOPE THIS GETS TO THE RIGHT PERSON!!!!!! | |
| Ken Johns | 3/16/12 |
| My wife and I recently celebrated Our 5th anniversary at Applebee's in BocaPark park las Vegas, Nv. The store on the corner of Charleston blvd and Fort apache had terrible service. My wife order fiesta lime chicken and when the chicken came out, it was slimy. She also ordered two raspberry meltdown's that are supposed to have tequila in them, which they did not. She was served lemonade with salt on the to And a lime. We will never eat at Applebee's again and hope that others will not eat there either. Worst service I have ever had. | |
| Alexandra Bell | 3/10/12 |
| We went to the Applebees in Radcliff Kentucky on 3/09/12 to get the worst customer service eperience of my life. The hostes told us that it would be 10min to be seated so we decided to get some drinks from the bar. When our name was called we took our drinks to our table and our waiter ask us over and over again if we paid for our drinks. 45 min later our food made it to the table i noticed that it was not what i had ordered. I mentioned it to the waiter and he offered to get the right food. By then i was already mad because we waited so long for the original order and didnt want to wait again. So he told me just to keep the food if i wanted with no charge. When i looked over our check i noticed i was charge for that meal. I called the manager and he told me since i ate some of the food he charged me for it. I explained that my waiter told me to keep the food for no charge. To make a long story short this manager JAMES HOLLAND needs a lot more extensive customer service training. I will not be back and i will advise anyone i know not to visit Applebees anymore. By the way i work with the public and come in contact with a lot of people | |
| Donald Pryor | 3/10/12 |
| HORRIBLE SERVICE!!!!!!The service that I received tonight was deplorable!!! I called at approximately 11:45 to inquire about what time they closed and was told one am. I arrived at 12:13. First I was not greeted at the door, no real big deal. Secondly, I sat at the bar and when the waitress saw me coming down the ramp(knowing because we looked each other straight in the face making eye contact)she left the bar and went to the back. I sat at the bar for seven mins and she then returned with a plate for another guest. While the guest had several other drinks in front of him at the time he had finished drinking his beer and she asked if he wanted another and she gave him one. Mean while avoiding eye contact or even looking my way. She continued with her duties as if i was not sitting there. Now 18 mins have pasted and she has said nothing to me. The reason I know what the time was because, I was waiting for another friend to join me for drinks there as well. and I had told them that it closed at 1 so i was keeping an eye on my watch to make sure she made it. However, after sitting there for the first seven minutes I started text her telling her about the treatment I was receiving. She asked if I wanted to go somewhere else and I told her no because we drink there often i simply assumed it was a bad night for her. However, after 24 mins of sitting there the bartender finally asked me with a VERY unpleasant voice, "o what u trying to place an order" and before i could answer she stated, "the kitchen closed." So, since I had just witnessed her give another customer a beer I thought well drinks is what I came for so it doesn't matter. However, once agian the disappointment with the night continued. The Manger walked from the back and stood by the clock which read 12:34...as I asked the bartender, "well may I have a drink?" Her reply was as she looked at the manger, "we still serving drinks?" As if she was asking a question. I'm thinking you just gave this guy a drink. And, I look at the manger and he motions with his hands "no." Mind you i just saw a guy get a drink and a fresh plate!!!! I'm just saying that is HORRIBLE SERVICE!!!!!! | |
| D. Jolly | 3/13/12 |
| Today, March 13 my family had lunch at Applebees located on 610 and 18th Street. It first started off with hair being in my daughters entree and once they were notified they exchanged the dish with another. This time the plate was not clean, it had dried food particles on the plate. When informing them of this they apologized and the manager came out and again apologized and said that it was just liquid from the meat and that the plate was clean. This was not true because the substance was not wet it was dry. My daughter did not accept another plate and due to the attitude of management ruined everyone's meal. This is not a good place to patronize. Poor poor service. | |
| Richelle Youngblood | 3/6/12 |
| I had the worse experience of my life yesterday. My boyfriend and I were celebrating our anniversary and decided to go to applebees in Rome Ga, when we got there we noticed the restaurant was divided where white people and black people were sitting. All blacks were seated in a section to the right. We came in and were seated with them. The next group who came in were seated with the other white people. I decided to leave and on our way out we saw a few people we knew and they were also seated in the black section. We end up going to Chilis and having a great night but i was so pissed that people would treat others like that nowadays in a public place. I will never go back there or recommend anyone go there EVER!!!! | |
| Brandon Woods | 3/6/12 |
| RAW CHICKEN Long story short: RAW CHICKEN. Your Milford, Ohio location located off of State Rt. 28 is the reason for your loss of two loyal Applebees fans who entertained our many family and friends at our local Applebees on a regular basis. This restaurant happens to be located close to an O'Charleys so you can guess were we all eat now. Valentine's Day was a disaster thanks to RAW CHICKEN in my wife's Oriental Chicken Salad. (I took photos and kept them) This happened to be a curbside order so the Milford location promised us a full refund in the form of a gift card that would be mailed to our home. (NEARLY A MONTH AGO) O'Charleys gets 5 stars and has yet to disappoint. | |
| Cumming, Ga | 3/3/12 |
| My wife took a friend and her 2 daughters for lunch at Applebee's in Dawsonville, Ga. They ordered the 2 for 20 special and 2 kids meals. When ask of the waitress, to refill the kids drinks, she brought a glass for them to pour into their cups but never asked if they needed ice. This waitress was also asked to fill my wife's ice tea and then my wife had to ask for some ice as hers was melted by the warm tea. The kids meals were ok but the 2 salads that my wife and her friend ordered had ice cold chicken on them. They had the oreintal chicken salad. This is not the first time that this restaurant has given poor service. The table was #6 and check #538917. I do not eat at any applebee's because of not being able to get salt free chips. I can remember when Applebee's was a customers oriented service restaurant. However it seem like that has gone bye bye. | |
| former employ | 3/4/12 |
| I just quit today. I've been screwed over by my managers. and I would work my butt off for them. they let staff run over them. they join in on people's drama or create their own. I had quit last year but they called me back and I said yes because I needed a job. not to get treated like crap while I was working there. I would work over 40hrs a week. while everyone wanted to give up shifts. none of the staff was every happy about anything. this Applebee's is located in Mansfield, Ohio on Lexington-Springmill Road. once the GM switched to another Applebee's it went down hill. my former workers would constantly tell on me when I was just doing my job. my former manager (Patt) took me in front of people and yelled at me. then followed me into the kitchen and yelled at me to the point where my anxiety kicked in. I needed to go home to get better and the hosts wouldn't let me. so I had 2 anxiety attacks at work that night. they screwed me over on my shifts. I was suppose to go to carside and had 2 days of training and they took it away and asked someone else. they offered a serving position to someone that has only been there 2wks. they only like those who kiss butts. my cousin and her boyfriend walked out on Friday for getting screwe over. and my friend also walked out yesterday for getting screwed over. they dont care about people's feelings. everyone tries to pry into each others personal life. the managers (Connie) talk about you. manager (Reggie) put her hands on a server and thought nothing off it. I will never work at an Applebee's again. it was horrible! | |
| Sean Woodrow | 2/24/12 |
| Applebee's Austin Texas located off of ih35 and183 is the pit of hell!!! I ate there the other day and was verbally assaulted by the general manager (Matt). I watched this guy tell and scream at his staff and treat them like they were his dogs. I couldn't take it any more so I went to him and asked him if he could have a little more respect for the people he works with. He looked at me and said I needed to mind my own business and shut my black ass mouth. He then proceeded to get in my face and tell me that if I ever same back to his store he would turn me and my nigge# family away. I had my kid with me and I'm on probation so my hands were tied. If this is the kinda general managers this store hires I'll never ear at this racist place again and I plan on perusing a case with the APD with a hate crime. Two very nice couples left the store with me after hearing him degrade my family and I and they are going to give statements to the police with me. | |
| K. Taylor | 2/23/12 |
| The Fayetteville,NC Applebees is one of the most racist,unprofessional restaurants Ive ever been in. I watched an interracial couple continuously be mistreated and harassed by a few of the staff. The manager walked over to the table, at the request of the couple to complain and report the incidents but, the manager just shrugged and shook his head. I will never go back into your establishment. I am a military spouse who also has a food blog and I notify all that I come into contact w/ about the disgusting,abasing,unprofessional atmosphere that is encouraged and nurtured at that Applebees. The military is filled w/ interracial couples,and Fayettville, NC is a large military town, to have people of any walk of life asked to spend their hard earned money at an establishment who has no regard for them as human beings and customers is insane.. I wished I had gotten the couples info so I could've encouraged them to file a complaint because,of the Human Rights Violations (allowed at your company)and encouraged them to possibly file a law suit. I'm sure if that store hasn't been sued yet,it will be soon! APPLEBEES in Fayetteville, NC encourages racism and Civil Rights Violations.. All Vets Should not be patrons of this establishment! | |
| sallie crews | 2/23/12 |
| Your food was ok, but after my husband and me had the two meals special for $20.00 dollars altogeather my husband left a $4.00 dollar tip (which was a twenty %tip), and the waitress put a $3.00 dollar tip on my debit card. This Applebees is located on Lane Avenue, on the westside of Jacksonville, Florida. This occured on Feb 6,2012. I have asked the manager twice now to put it back on my debit card, and he said he tried but it didn"t show up. Then he said he didn"t know how to do it, but would get someone else to do it for him. I have not gotten it back as of Feb 24th 2012, and I am tired of fooling around about my $3.00 dollars you owe me. My husband is retired and I have no job either and that three dollars means something to us!!!! I was told that the waitress that stole my money by adding it to my debit card was fired, but the manager has all my information concerning my debit card number and etc on. Please put it back right away in my account as this was against the law to write a tip on a debit card behind my back, especially after there was a twenty percent tip left on our table!!!!!!! I will call you in the morning and hopefully you too won"t jerk my chain but will return my $3.00 dollars back on my debit card. I don"t know if the manager there at the resturant on Lane Avenue in Jacksonville, Fla is even trying to get it back for me or just jerking my chain also. But I"ve had enough of this running me around and around!!!!!!!!!!Mrs Sallie Crews. Phone me at 904-786-2395!!!! | |
| unknown | 2/21/12 |
| Sirs, i want you to know that you all builted a new applesbees in a nice location,but beware, there is an open body of water that needs to have a fence put up. the cars park in front of the pond, I was walking one day and I was comming from the furs location in the open land there is a slight hill, had it been night I would have walked into the pound. The city of Garland owns this land pound I think. There is a furs near it, a remmingtion school, centerville road is near and lbj and an i hop. the new one you all opened in 2011. you must see it and try to get a fence up. Wallmart is need and they got a fence and they dont even have a pound. It needs to be fixed please kind people? Thank you. on the other side is a pound too but its is not close to your nice applebees. please help us to all be safe and children getting out of cars that the parents aint being careful. I will contact you when i get the address. God bless you. | |
| Mike | 2/19/12 |
| My wife and i ordered togo food from the store in clemmons. We usually don't do togo anywhere due to poor service and quality, but we will be back here! A girl named ashley took the order and was so nice and patient seeing as we didn't have a menu. That same girl came out to our car with our food. She had us check everything and talked to us about karaoke which we WILL Be coming to! Our food was awesome and we had everything we needed! Job well done to the applebees in clemmons | |
| so glad I don't work for you anymore | 2/19/12 |
| As an ex employee and its almost March I'm just wondering if you have any intentions on sending me my w-2?? the GM of the run down 47th and Broadway has had my new address for a year when he decided to keep my last check from me. Very unprofessional just like when I worked for the p.o.s company for almost three years. Does anyone know of a lawyer I can contact bc the last time I checked its illegal to withhold ones W-2....... | |
| steven chambers | 2/19/12 |
| So today we went to Applebees in Tupelo Ms. We had a party of seven. The hostess showed us some tables. She said when those people leave will clean those tables and put you there. It will be about twenty minutes. So we wait almost an hour and the hostess carried us to the table. Then told us that it wasnt our table. We would have to set at a small tsble in thein the corner there was hardly any room for us much less any food. Oh i forgot to mention that they gave our table that they moved us from to a bunch of African American people who had been there about ten minutes. That is as RACIST as it gets. If something is not done or if someone at Applebees does not get back with me I will contact the media and the better business bureau.That was facts. The Manager was black they hostess was black. So you tell me what else it could be. Oh didnt mention that after setting at the little table they moved us to for 20 minutes we never got served. So we left. Long story short there will ne somthing done! | |
| victim of applebees | 2/18/12 |
| upon arrival to resturant, they look at us as if we were people from diffrent world (very racisit). had us sit at table for over 30 minutes, when call apon waiter to order - they came over to us and ask for our ID,, we are from NY with all new york ID, the manager Justinthen took our ID's left the table and went to the back room with them (very unlawful- i will contact my lawyer about that). came back and told us our ID's are fake ( i guess he needs more training on how to check id- did not want to release our ID's, questing us like he was a cop, we showed him credit cards and other cards in our walet and he still consist the NY id's was fake. Justin Deguzman as a general manager needs to be fired!!!!!!!!!!! i am looking foward for a phone call from cooperate office with details on this complaint. I will take this to an extent that others will be aware of the dram i went through at the resturant. i had to leave the resturant with everyone watching at me, i need him to personally call apploigize to me. he will need to be replaced from his position and need to learn more customer skills, rather than being nasty to customer and acting like a cop. he should have never left the table without my ID- its illegal are you serious!!! i need the CEO to call me on this issue or email me with this matter. i am a very unhappy customer (my night was ruined to an uneducated general Manager that applebees higer) need to look into other manager with respect & quality. | |
| LEVARD PARKER | 2/17/12 |
| THE BOSS ARE SO MEAN TO THE PPL THAT WORK THERE CORBIN KENTUCKY..THEY TALK TO REAL BAD IN FRONT OF THE GUESS.. IT MAKES ME FEEL SORRY FOR THEM AND MY SON IS ONE OF THE PEOPLE THAT WORKS THERE.. | |
| don | 2/15/12 |
| I had a great experience at your restaurant in o'fallon missouri. the waitresses name with cc. she was the most courteous and considered waitress. she was a prompt inattentive. and actually concerned about service. | |
| Dianne DuPuy | 2/16/12 |
| My husband and I ate the Applebees in Boytan Beach Fl and we had a wonderful experience. The waitress came back 6 times to check on us. I think it is ridiculous that someone would complain that they do not like to waste their time taking tomatoes off their salad!! How inconsiderate and rude some people can act. We ate at 1570 W Boyntan Beach Blvd in Boyntan Beach, Fl and had a delightful experience and our waitress was wonderful. Give the servers a break and stop complaining. It's just a meal. | |
| mary burgess | 2/13/12 |
| Last weekend a friend and I went to Applebee's for dinner. Toward the end of the meal, we got up and used the restroom just as the waitress was bringing the check. I explained to her that we would be right back, we needed to use the restroom ( my friend is physically blind and I needed to escort her there). The waitress came to the restroom a few minutes later, and said that she thought we were gone (?????), the check would be waiting for us at our table, and we asked her to freshen up our coffee. Imagine our surprise when we came back to the table, to discover that our booth had been given to another customer, and she sat us at a table - which we both dislike immensely! I asked to speak to the manager, who offered no apologies, and in fact, acted like it was our fault...!!! He kept talking over me, and asked me to 'change my tone of voice'..... Ok, that is enough of Applebee's to make me never want to eat there again....and I will also tell all of my friends and associates/acquaintances of this experience. Boo, shame on you, Applebee's!!! | |
| ex-loyal customer | 2/9/12 |
| I've been a frequent shopper at Applebee's for over 10 years and I dine at your restaurant on average of twice a week. I ate at your Rogers Arkansas location on Monday and listened to one of your managers brag out loud about NOT paying child support!! This pathetic individual needs to be a man and support his child(ren). As for me, I will no longer support a company that hires individuals like this. You can find me across the parking lot at your competitors!! | |
| Judith McKibben | 2/9/12 |
| I so enjoy Applebee's food ... this is not about food ... it is about the silverware I eat with ... I was in Middletown this week and Springboro a couple weeks ago ... the table service looks like it has "been licked clean" both locations ... don't know if it is the procedure or the solution used or the people doing it or the machinery ... someone really needs to look at this issue ... thank you. | |
| Brian Ford | 2/5/12 |
| To whom it may concern: My wife and I have been customers at your establishments, in the Hampton Roads Virginia Area for years. Recently we had been dining at the Virginia Beach Blvd. Location in Virginia Beach. We are always seated promptly, so we will call the one star for prompt seating. Generally a waitress that is too busy to give good service greets us at the table and takes our drink orders. Usually at this point we have been sitting there so long we are ready to order food. Never the less only drink orders are taken at this point. Usually we only get tea, so it comes out fairly quickly. If we do happen to order drinks, another 10 minutes might as well be added to our dining experience, because your corporate policies only allow the bartender to prepare alcoholic beverages. Finally our drinks get served and the waiter/waitress is ready to take our orders. Here I will digress that my wife is an extremely picky eater and therefore difficult to take an order for. However if the waiter/waitress would at least write the order down, maybe it would not get screwed up every single time. My wife usually orders a steak medium rare, roasted potato's and a house salad instead of steamed vegetables. Every time she tells the waiter/waitress no tomato's. Every time her salad comes with tomato's. I would generally just send it back, but by this point we will have been there for 20 minutes, so she has to take the time to pick them out. During this time our drinks generally go empty. My wife used to be a waitress, and she would get in trouble for letting customers drinks go completely empty. Once we are done with our salad, we have to wait at least another 10 minutes for the food to get to the table. I ordered your red beans and rice once, and the beans and rice were still hard. My wife's steak is always over cooked, but she eats it because we are tired of sitting next to people that are so drunk they feel the need to yell at each other vice talking like normal people. I order the steak fajitas which comes with 4 tortillas. There is not enough steak or cheese to go on four tortillas, so my last one usually consists of rice and lettuce. Meanwhile our drinks are once again empty. I figured this was just a problem with that particular restaurant. Last night we drove further away, to your Lynnhaven Restaurant. I talked my wife into it, she was fed up with the service. Turns out I should have listened to her, because it was the same thing. I highly suggest you take a look at your policies and incorporate some changes. What really kills me is at the end of the bad meal, the check comes and is generally around $50.00 for bad food and service. I would usually tip the waiter or waitress $10 to $15 on this type of bill, however your waiters and waitresses are lucky to get a tip at all. Sincerely, Done with your establishment | |
| Cecilia Domenick | 2/5/12 |
| A friend of mine recently quit working at the Applebee's in Chippewa, Pennsylvania. He said they just don't care about the quality of the food, and they have their own "game." He asked if I have ever seen the movie 'Waiting', I have and it is a comedic movie about the restaurant business, but they do sick things to the food. Michael told me he had seen somebody pull out their penis, and pee on garlic bread then bake it, he's seen somebody wipe their ass with a steak. He's seen somebody take food into the bathroom.. That is totally repulsive. And the Applebees in Chippewa should be shut down and re-staffed. I used to go there every Wednesday. It's the first tradition if my fiance and I. I can't bring myself to go there anymore. PLEASE fix this. | |
| susan | 2/3/12 |
| When we arrived we were sat quickly. It went downhill from there. The server took a long time to get to our table. The appetizers took a long time to arrive. The artichoke dip was way overcooked and the potato twists were way to greasy. There was a table of 3 across from us. One of the men was extremely drunk and it was obvious. They continued to be served while we were trying to dine with our 1 and 4 year old children. The dinner came out and the bread sticks were black-burnt the pasta was DRY. I would not have served that to the stray cats outside. I had to wait for 20 minutes for the server to come back to the table and tell her we could not even attempt to eat it. She said she would bring it back. In the mean time we had seen the manager engaging the table across from us, the drunk man. They continued to serve him still. She approached our table and said she would take care of our issue right away. They asked if we wanted it for carry out and at first we said no, then we decided we needed it boxed because the people across from us were too much for us to see and they had sat long enough and were ready to leave. The server brought our food and the manager came and said she would take care of the issue. She advised us that SHE WOULD NOT CHARGE US FOR THE FOOD WE REORDERED!!! I was in awe. The manager then came back to the table and told us how happy she was the table across from us left!! Really.. So she knew and told us how it was obnoxious and that they were irritating and loud and you could here them all through the restaurant.. She then advised us that for our problems she not only did not charge us for the new food, but she was going to take off the kids meal and not charge us for that.. Bad call over and over again on her part. It was the most unbelievable visit to a restaurant I have ever had. I was so embarrased for my 2 daughters and granddaughter to have to experience the many issues we had. I feel that this should of and could of been handled in a much better manner. | |
| Damilola Ajayi-Lawrence | 1/31/12 |
| Kindly pls send me an ipad2 for ffree, im poor. | |
| Hammonton, N.J. | 1/28/12 |
| Have used the Carside Service many times in the past but tonight did me in! I had to wait 55 minutes to get my food. When I called in the order, I was told wait time would be 15 minutes. After arriving at the appointed time,I went in at the half hour point and was told my food would be "right out". At this point, not one person had come carside to give me a heads up on my order. The weather was cold so the engine was running. Needless to say, sometime later, I entered the restaurant to check on the status of my order. Other cars were coming and going with their food while I waited! I complained to one of the servers. After another lengthy wait, the manager came out with the food order and took my credit card and never returned with my credit card. It is unrealistic for an establishment to expect a customer to feel comfortable having a credit card out of sight for 20 minutes. Now my order has been sitting in my car for over 20 minutes. I went back in! Finally, a very pleasant waitress, who was obviously suffering the ripples of a poorly managed eatery, apologized for the inconvenience and stated that the manager was now looking for printer paper. The manager stated they had a lot of take out orders. Isn't that the concept behind Carside Service? How did that hold up my order for ONE HOUR? Applebees does a great business in our community but this is the last $40 our family will be spending there. Our food was soggy and cold. Not at all worth the price paid! Corporate needs to send someone down to retrain the people in charge of this eatery and get it running more smoothly than it is at present. There are other fine dining locations very close by. One of them will be our choice after our most recent experience at the Hammonton, Applebees! TERRIBLE!! | |
| Alberta DeMercurio | 1/28/12 |
| I have a applebees reward card #633773 51995 1700320 5 and have tried to retrive the point accumulated on it the past few weeks. On 11/09 I had 343 givex points and on 1/19/12 I added 16 points .I tried on my computer to retrive them and wrote to the E-mail address several times and they responded that I would hear from in 48 hours as of today I have had no response I am a frequent visitor to your resturant and believe I should get better service than this. I am very dissapointed I haven't used my card the last few times I was there because I feel their is no reason to as they don't honor the card .I also have had several large parties at this resturant.Thursday I had a party of twelve for lunch. Thank you Alberta DeMercurio | |
| Pat Simmons | 1/26/12 |
| This is regarding your establishment on Friant road in Fresno, Ca. We used to like Applebees resturant, always bought Christmas gift certificates there and ate there as often as we can until Jan 21,2012. We had the worst service that I have ever gotten there. We sat there for 20 mins before we offered any drinks and then another 20 mins. before we our order was taken and my sister still had nothing to drink. It was not that busy because we got there right when they opened we were on a time schedule so we had allowed plenty of time to have lunch, well now 40 mins is used up and we still haven't gotten anything to eat. By the time we were finished eating an hour and half and passed. Ever cup of coffee I got I had to beg for and then I was lucky if I got it within 10 mins. The waiter was rude and not very accomodating. That will be the last time we frequent your resturant. I also didn't know you offered a senior discount that would have been a nice gesture to let us know. If it was printed on the menu somewhere it must have to small to read. This is a problem you need to take care of if you want returning customers and by the looks of alot of your other comments this is not the only one of your resturants that is that way. Good Luck and hire people that want to be there. If you need to converse with me you can email me at teddybear1@netptc.net | |
| W. A. Anderson | 1/23/12 |
| I have celiacs desease, alergic to wheat & gluten. I would like to eat more at your restaurant, but all you have available is salad & only a few of them. I've talked to one of your managers & he told me he would talk to Corp. Would you please consider accomadating people with celiac disease on your menu? Thank you. | |
| richard | 1/21/12 |
| I think that you need to be aware of what is going on in your restraunts. So here I am the customer letting you know how much I hate going to your restraunts. Last week me and my wife and two of our friends went to your restraunt over on perimeter rd and below is my experience: We walking in and was seated fairly quick, however we were not greeted with a posative attitude. It was short and sweat, no good evening, no smile, it was all about seating us and then leaving. No small talk at all. So our first impression was that you had a discruntled employee that was having a bad day or something. After about 10 minutes of waiting for our waitress we were finally greeted from a nice lady. She was uplifting and very nice and was generally concerned if we wanted anything else, which in my book is a make it or brake it experience. We all ordered but had waited 40 minutes, 20 of which was waiting for our appetizers. The salads came after the appetizers which at that point I knew that our experience was not going to be good. We had rouphly 5 minutes of eating our salads before the entres arrived. The ribs were cold and tough. the entres were not brought out at once but staggered in shifts so some of us ate before the other ones.. My wifes birthday was ruint. She came home and started crying because her experience was so very bad. the service was slow and unapealing. just over all bad. Try hireing people that actually care about there job, because these are the type of people that will give you a bad review as you can see here. When the entres finally showed up, the potatoes were cold and my burger was pink in the middle. As my wife was eating her dinner, a cockroach had ran over her hand and across the table. Long story short, the manager was notified and half of the tab was compped. We didnt eat our dinner, we paid the remainder of the tab and ran out the door. I wanted you to know this because if you have a cockroach or bug infestation in your restraunt then i believe that the department of Health needs to be notified. People can get seriously sick from this problem and frankly i just cant stand by and let it happen to other people. I spent over $100 that night for 6 people half the food i didnt even eat because i was so sick to my stomack. Yesterday I told my family that we were going to try your restraunt one more time and go to the one on exit 18. Well that was a joke. Heres why: The hostess that seated us was not very friendly. When we sat down it was nice because the atmosphere was cosy, nice music playing, not that many people in the restraunt. About 5 minutes after we sat down the manager came in and turned the music off and turned the volume up on the football games. So loud in fact that we were now aggitated because we dont follow sports and it was so loud we couldnt even here ourselves talk. When the ice tea came it was very ransid so we had them change it for soda. The waitress came over to take our order and just like the other restraunt we didnt get our salads to almost 5 minutes before our entree. We told the waitress before she left that we had wanted another side of ranch because what we got just wasnt enough for our salads. It was maybe 15 minutes later and I finally got up andwent to the lady at the bar and asked her who our waitress was because we still have not recieved our ranch dressing. Not more that 3 minutes later, the waitress came out with the ranch and I asked her why it took so long and she came up with this story that she had to put it in the computer and then wait for the cooks to bring it up. My advice to you sir is to have the sald fixings available to your waitresses so this doesnt happen again. We then recieved our food and the burger once again was pink in the middle so the manager came and took it back. When he brought it back, he did not bring the fries back. I was very upset at this point because he said that he didnt know because he thought we had substituted the fries for a salad which was a cop out because when he took the plate, there were fries on it. Anyways the burger came back with no onions or pickles. When all said and done they had gone back at least 5 times for messing up our orders. The waitress brought our ticket and I had asked her why she had not compped at least one of our entress for such a bad experience and was told that she couldnt do that. Even the side of ranch was on there for .30. You should not be charging extra for salad dressing when there wasnt enough for my salad to begin with. What is that about? Anyways as we were leaving the hostess didnt even say good by or have a nice day or anything so as i walked by her i said by have a nice day and she smiled and then looked away without saying anything. If I was a secret shopper or someone from coorprate I would send the worste review ever. Dave I am very dissapointed in both my experiences and would not ever go back and my story is going to go further, I just wanted to give you a heads up. This is not going away especially the cockroach incident. | |
| Lala | 1/22/12 |
| We've had the WORST experience at the AppleBees in New Port Richey, Florida, on Ridge Rd/Little Rd. The food was surprisingly horrible. The ribs were cold, dried out and at least 2 days old. The steak my husband ordered was supposed to be medium-well and it was bloody. We ordered a side of rice and beans, and the container had maybe a tablespoon of rice with the beans in a seperate container smashed into the middle. Our previous experience in AppleBees in Brooksville, Florida was Excellent. So this took us by surprise. We used the curbside service, it was very dissapointing. I will not be recommending any of my fellow nurses or co-workers there. I gave one star cause 0 is not an option. | |
| | 1/18/12 |
| I'm a professional working in the Commonwealth State of Virginia, i made an attempt to contact the area manager off of first Colonial ave, i left my name and title on Vickie cell phone but to no avail. The information i needed to obtain was very important and it was pertaining to an employee at her store. With the title i whole and the work i do i was very surprise she did not return my phone call, furthermore i called several of your stores and all the managers i spoke with was not helpful at all. It gave me the impression that Applebee's is not store it protrays to be. I eventually obtained the information i needed but for some one to serve as a supervisor or manager and don't give respect to another organization is very poor. | |
| Worried in Eau Claire wi | 1/16/12 |
| Just so everyone knows there is a child molester and a a rapist working for applebees in Eau Claire WI his name is Jackie but sometimes goes by Jack. He is a repeat offender of stalking and aggravated sexual assault to women and minors. I have informed the management of this but they said it is illegal to preform a background check when they hire employees (what kind shit is that?) there are girls working there under 18 so I guess if Jackie strikes again I've done my part to warn people. applebees piss off your food sux your service is crap and you give the scum a great place to groom their next victims | |
| anon | 1/13/12 |
| interesting stuff but applebees will never see it. check the paragraph above the comment box and reconsider your options. i have hated applebees for years and none of this is surprising but it would be nice if corporate could see these comments. | |
| jag | 1/14/12 |
| On the 13th of January my husband and I went to the new Applebees in Saginaw Tx and aet dinner I was not able to eat all my dinner because I had the Lap Band done so I brought the rest home will I went to heat it for my lunch and took my first bit and found a pice of glasse in it my husband call the Manager and he told my husband there was nothing they could do I also cut the inside of my mouth. So what people are just to eat the glasse and live with it no | |
| JAMES NOLIN | 1/10/12 |
| Greetings from The Brotherhood of Christian Law Enforcement Officers Inc. We are a 501©)(3), non-profit organization, comprised of law enforcement officers, and law enforcement Chaplains who volunteer their time to place bibles in the hands of the men and women in law enforcement, throughout the United States. Special memorial bibles, are presented to the families of officers killed in the line of duty. Also, memorial bibles are placed into the hands of the law enforcement officers who served with the fallen officer. This involves a great deal of travel through out the United States. BCLEO volunteers travel to deliver bibles at their own expense and during their travels, one of their most substantial expense is food. When traveling we frequently eat at your establishments and undeniably they are our favorites. We would like to know if you would be willing to partner with our organization by providing food discounts or coupons. This would greatly assist us in decreasing our travel expenses which would afford us the opportunity to purchase more bibles. Any assistance you give to the Brotherhood of Christian Law Enforcement Officers would be most graciously appreciated.. In Christ, ><> J.D. Nolin J.D. Nolin , Executive Director 2344 Cincinnati Avenue , Panama City, FL 32405 , Phone-(850) 527-6643 , E-mail-info@bcleo.org | |
| Jordan | 1/8/12 |
| I really am not one to complain but I am very disappointed in applebees. I live in muscatine Iowa and my sister and I go there atleast once a week. We do tip our waitresses but the past 2 times we went we did not because the waitress we had was rude and our orders got messed up more than once. My brother went into applebees with his friends 3 days ago, the manager approached him and told him if your sisters do not start tipping they cannot come here again. I find that so rude, we do tip but i feel they should earn it, they do not deserve one when they are rude! To make matters worse, my sister and I went in last night for half-priced appetizers like many other people do. As we walked in the manager looked at us and then said something to the woman working at the bar who then looked at us and they both started laughing. After getting our food we noticed something was not right, it looked like they had done something to it but would not give us something different. I love applebees and I am sad to say that I will never be going there again. | |
| West smith | 1/8/12 |
| I work for applebee's ozark alabama there are things going on at this location in which you would not be happy about bartenders (mainly Anna) serving under age customers drinks an this is not the first time (ABC board caught her), Brooke (gm) has made Anna a manager front of the house manager she has not taken any of the test it takes to become a manager I am really tired of coming to work know that theses things are going if it was one of us we would be fired!!! | |
| Tracey | 1/7/12 |
| A friend and I took our combined 5 kids to Applebee's in Groton CT for her daughter's birthday today. We asked for separate checks for her and her daughter and me and my 4 kids. We both paid with debit cards, her's was $34.11 and mine was $105.30. Well, the waitress put the charges on the wrong cards. She said she reversed the charges and input them on the correct cards. This was a huge problem as I needed to go to the store afterwards and my card was declined due to insufficient funds because the $34.11 charge was still being held. When I got home and checked my account I found and additional charge of $6.49. I called Applebee's and the manager kept avoiding my inquiry as to what the charge was for but offered me $15 cash to make all of this go away. I continued to press the issue and then asked if the charge would be removed. He told me that it was not. I told him to keep the $15 and reverse the charge. It took me a good 10 minutes of arguing and asking what the charge was for, for him to finally say that he'd reverse the charge and still give me the cash. He still hasn't told me what the charge was for. I'm sorry even a small amount like that says to me dishonesty in the waitress or the manager was involved especially since he wouldn't answer my question. Needless to say this was the last time we will be going to Applebee's. | |
| Vinny morgan | 1/7/12 |
| The Applebees in Cambridge, Mn is very welcoming and has great service. While I was there I was served by a waiter named Nick Chesler. Nick practically made my Applebees experience. I not only met Nick that night but he made it feel like he was our friend. I had to report this to you because I think Nick should be recognized for his good work. Thank you! | |
| Mr. Jackie McCoy | 1/6/12 |
| I recently called and sent an email to your office and did not recieve any reply.If this is the type of response that i am to recieve. i will be taking my family some where else to eat and will not be going back to Applebees anymore. I have given you four days to repond. i will be telling all my friends family and coworks of the treatment from Applebees. | |
| Steve Cici (52 years old) | 1/7/12 |
| Ate at a applebees in concord nc, on hwy 29. Sat at a table along side the bar area, drinks were great and as ordered, Food was fine. What I did not ask for is to over hear other servers talk about other servers, and bad mouth about them to other people at a table beside of mine. This server was named Ashley? I believe, a rather large server in size if that helps. She was very unprofessional, and quit rude to be honest. And the mens bathroom floor was covered in urine, and totally digusting! And when the manager was told by a server that I mentoned this too, he "Shrugged" it off like it was no big deal. I was there for over and hour and the bathroom was still saturated in urine, and the poor bartender was SO backed up with phone calls (to go orders) and restaurant orders, that NO ONE would help her, not even the manager that was standing at the end of the bar in his own little world drinking his rock glass of a clear beverage (I dont know what this drink was) but it was in a small rock glass..He looked like he had been partying for 48 hours! One server named Dan, and Ashleigh, was VERY thoughtful and helpful when needed and they werent even my server. This restaurant visit was one of my worse in along time to a Applebees, and to see manager let his staff talk about other staff and talk about "getting back" at other servers, and to let the restrooms get that nasty dring dinner crowds, and then t sit back and not help ut his staff when they needed it the most & then too look like he had been partying the day before? Totally non-management material. Where did they hire these managers, they act like kitchen people/dishwashers runnning a restaurant. Food was great, drinks were awesome, and thats about all I can say | |
| jennifer hodge | 1/5/12 |
| I went to applebees today located at 6270 s cedar st lansing, mi .. one of the employees named tawny (may not be proper spelling ) approached my son who is 9.. I was just trying to have dinner with my son.. the problem is I was recently divorced I have full custody tawny approached our table and was associating with my son when he didn't speak back she replied "what you don't know me I'm tawny" I'm sorry to me that's harassment and should not be happening.. the rest of my time there I got dirty looks from her. she was not our waitress or server. I feel disrespected and refuse to return unless she is gone.. this was my first and last time meeting her. | |
| Mike | 1/5/12 |
| I can't remember the last time I had such horrible food, service, and a total lack of respect from a restaurant. My wife and my own food from the appetizer to our dinners was nothing but cold, rubbery tasteless garbage. Our waitress was never there and when she was she seemed bothered by us and was beyond rude. She was more interested in getting the young girl behind me drunk than doing her dam job. I will never again go to another applebees nor recommend them to anyone. Horrible horrible place of business. The ribs were beyond tuff. And the amounts of food were bullshit. My wifes plate was overwhelmed in fries while mine may have had about twelve fries at best on it. Took forever for our drinks to get refilled, and then they were still never refilled. Applebees sucks ass and they need to make some major restructuring of their company. | |
| unknown | 1/4/12 |
| The service was extremely poor at the applebees in jamestown nd. The quality of the service is poor and when you report it to the general manager she responds with you can go some where else. For the managers that are in charge at the applebees they seem to spend more time at work, working in their social calendar then assisting customers. I do believe applebee's hires only staff that dont present them selfs with professionalism. Jamestown Applebees needs to be completely restaffed, especially the employees who have been their longer and think being a waitress or bartender makes them a charity case. This place is going down hill fast. Go somewhere else to eat or just to the locations out of town. Manager is completely rude and needs to go. | |
| Jamestown Applebees | 1/4/12 |
| Went to applebees on one of my trips to jamestown nd and will never go back again. The manager was very rude and refused to service another guest because she stated that she didn't like them. I guess I dont care who u are but i believe if you are in the position that you need to deal with customers you may or may not like and choose to be erragant because you are a "manager" and can do what you want then they are in the wrong proffession. Just makes you wonder what people hire these people. | |
| Jamie | 1/4/12 |
| After visiting the Warren mi location my family and all my friends will no longer be patronizing applebees. We meet for lunch here often and yesterday 1/3/12 were treated so poorly by our waitress that we will be finding a new gathering place. I'm not sure if elise was more interested in flirting with the men at her other table or if she just has issues with women who are gay but it is 2012 and in the service profession you would think she would show tolerance and acceptance, the staff here has always treated us so well until now but after the display we received from this very unclassy girl we will never return, when we asked to speak to a manager we were told one was not in, which we knew was a lie. But if applebees wishes to employee such ppl then we need not be one of their customers any longer. | |
| james burger | 1/2/12 |
| I sure think the follow up and respect for older vets is lacking/ non existence. Well my business in the future has been decided by Applebee's lack of respect and help their employees exhibit for elders. Jim ATTENTION REBECA M. JOHNSON VP MARKETING KC MO CONTACT JAMES.BURGER@JUNO.COM FOR ANY FEEDBACK Thank you for contacting Applebee's! Here is your case number 1310 AT THIS POINT I WAS OVERCOME BY THE COLDNESS / INEFFICIENCY OF APPLEBEES POLICY AND PROCEDURES; I TOLD MICHELLE RUNNING TO KEEP THE GIFT CARDS CERTIFICATES. AS I SAID THERE ARE MANY OTHER RESTAURANTS THAT RESPECT OLD PEOPLE / VETS. OF WHICH I AM PROUD TO SAY I AM BOTH. HAVE A GOOD NIGHTS SLEEP BROUGHT TO YOU BY US THE ELDERLY. Cheers and Best Wishes Jim & Judy Jim, I have record of your request for compensation in my computer and I have that it went out with the mail on 11/17 to the following address: Jim Burger 13471 Narcissus St NW Andover, MN 55304-3674 If this address is incorrect or incomplete please let me know so I can fix it and send out another couple gift certificates. I apologize for the delay in the gift certificates but please keep me informed as to whether or not your receive them. Thank you! Michelle Running Administrative Assistant 8 Pine Tree Drive Suite 140 Arden Hills, MN 55112 To: guest.relations@applebees.com Subject: Re: Thank you for contacting Applebee's! Here is your case number 1310 351 X-Mailer: Webmail Version 6.1_P2 Message-Id: <20111206.210313.18893.0@webmail05.vgs.untd.com> Content-Type: multipart/alternative;boundary="--__JWM__J3f133fe7.6ad2b084S.57a349d7M" Hi Again Well no action yet from the local manager. He telephoned and offered a 20 dollar coupon, which was insulting to me. I told him we couldn't buy a dinner for $20. I have went there many times because its close. I have taken business associates, friends, and family to applebees for years, I think what the manager told me about standard practices must not be an applebees procedure. He said $50 is all he would authorize, I am sure over the many years I have frequented applebess for $100 to 250 diners; $50 is a low ball return on the monies I have spent. Applebees should welcome older people and Vet's and treat the with respect. Applebees should remove or stop amy reference to 10% savings for older citizens. The contact I had with your manager sicken me, his comment about seniors had to ask for the discount to get it off the check. Well if that is companies official stand on this issue I will not frequent your establishment. Older folks should not have to grovel to receive the discount, after all we fed each of you for years. If this fellow is the best you can find, I feel sorry for his generation. If he was my employee it would be strike three and your out. Maybe this comment should go to the news paper or the trouble shooter on 11 news. I am sure many elders have spent thousands for meals and never been given applebees advertised 10% off there meal. Applebees should stop now. Because this practice locally sickens me and I amy very insulted that elderly people are discriminated at your establishment. These folks gave every thing for you via parenting and military service or both. By the way my wife says the coupons never came. 763-323-1115 Cheers and Best Wishes Jim & Judy | |
| | 12/30/11 |
| I cannot believe what I am reading about Applebee's employees or service. Why? Because I always thought my daughter was just a typical young adult with a bad attitude. However, after reading nearly all of the above complaints/comments about the experience the individuals had at Applebee's, it had restored my faith in my daughter that she is a caring individual that just cannot standup for her rights in our state which has a "no reason" for firing policy. I cannot understand why Applebee's has not been placed under the scrutiny of any press or government agency; especially after the 12-11-ll comment about a 6 yr old "working/being trained" and they start them "young" here. Child labor laws probably were being violated. Also, i believe income tax laws are violated. I know of servers that are not allowed to report anything less then 15 percent of their total receipts, even if they only got 10 percent. The managers refuse to do an "over ride" to input the amount the servers actually received as tips. This is falsely increasing the servers income resulting in the server responsible for more taxes on dollars not earned. It doesn't take a genius to understand something is not right at Applebee's. | |
| Just not worth it | 12/30/11 |
| Wow from reading the above reviews I almost hate to put this in the mix But my husband son and myself went to applebees because we got gift cards for Christmas worst food ever! this applebees is located at 4800 ridge road in brookly oh the chicken strips looked like they had been fried in oil that was very old and dirty looking my sons hamburgers were burnt the veggies on my husbands plate were just plain nasty. I could go on but you get the idea. anyhow dont waste your money on this place its just not worth it! | |
| jackie mccoy cell # 903-732-8318 Paris,TX | 12/30/11 |
| On December 30 we hsd s psrty of nine go to the Applebee in Paris Texas We ask for seperate checks to psy for out meal. the first couple paid for their and it was priced to high so we had them correct it. then when we psid for ours the girl over chsrged us also and we had to talk about it for over ten minutes to get our money right. we ask for our reciept and the girl said she could not find them. so we ask for the manager and she was very rude and wouldnt listen so we ask her for our reciepts and she brought out one. when we got home we looked at the reciept and seen their mistake. they added to of our orders together and gave it to one couple and gave the other couple a bill for the same. all added up they charged us over 25 dollars for that. when we ask them about that the waitress said she under charged us by 17 dollars so another couple gave her the 17 dollars. it ended up they over charged us by 43 Dollars. we eat at Applebees at least 4 times a month but if this is the way we are going to be treated and it not be corrected then Applebees just lost some steady customers. thank you for your time. Jackie Mccoy | |
| Unknown | 12/28/11 |
| I currently work at applebees located in kingston new york. I am very disgusted by the way our GM treats his employees. I have surgery coming up soon and when I told marc ii had someone to cover my shift for a few days. He told me he won't let them work for me and I could either show up or quit . What kind of slaveship do you people at TLC ruin? Its appalling how you people have no regards for anyone else except your money | |
| Beth | 12/28/11 |
| I am so sad to say that I can't give the Applebees in Lakewood, WA a better rating. The chicken on my order was dry, my boys fries, chicken tenders, and mac and cheese was significantly hotter than my food, and my husband had his complaints too. Then the real bonus came at the end of the meal. My husband received a $50 gift card from his brother for Christmas, which had apparently been loaded and spent within an hour on the night which he purchased the gift card. We tried to use it for our less than par dinner to discover this information. When we spoke to the manager on shift, we had told him about the situation, and he offered no consolation. Instead, he got offended and said, "Are you calling my employees thieves?" My husband said yes, and wanted him to investigate the situation. We were rudely dismissed and told to pay the full bill with no offer of a satisfying resolution to our problem. I am still angry. Mostly, at the dismissive attitude that the manager on shift had. | |
| GATEWAY MALL APPLEBEE'S... | 12/22/11 |
| STAY AWAY...WORST SERVICE, RAP MUSIC BLARING,YOU HAVE TO SHOUT YOUR ORDER OUT TO THE WAITER. ONLY HE CAN'T HEAR U AND HAS TO REPEAT HIMSELF A COUPLE OF TIMES, THOUGHTLESS MANAGER, LAZY WORKERS MAKE POOR UNEDUCATED WAITERS. SERVING TIME IS OVER 45 MINUTES. DON'T WASTE YOUR TIME. DUE TO MANAGER AND CORPORATE NEGLIGENCE ON THESE MATTERS. THIS CORP WILL FOLLOW FRIENDLY'S IN BANKRUPTCY. REPLACE WITH A TGIF | |
| LaRane | 12/26/11 |
| VERY Dissapointed after having a dinner at the applebees on Michigan rd in Indianapolis... After waiting for 5 min to get seated from the Manager who was flirting with a lady at a table, Thankfully she pointed out to him that we needed seated.. Ater ordering I received the wrong thing with no, " I am sorry" waited 15 more min only to get cold food.. You would have thought we would have at least been offered a discount. Never again! | |
| Jeff | 12/21/11 |
| The Appleebees in Clovis, NM has to be one of the worst Appleebees establishment in the country. I would never return, however, unfortunately beside Chilis it is the only recognized chain restaurant within 100 minutes of town. The service has been bad everytime I have gone in. On average it takes about five to ten minutes for a server to greet and take drink orders for the table. Tonight, when the female server brought our drinks and one was supposed to be garnished with an orange and came out with a lime she said oh, well you are going to take it anyways. Most of the servers have terrible attitudes and the dress code is pretty sloppy. Also, every Wednesday night they host karoake and the dj who does it is absolutely boring. Please, I hope this is read by someone who cares and something is done because this location is an embarrassment for the Appleebees franchise. | |
| JoAnne Fowler | 12/20/11 |
| My husband and I have eaten at Applebee's many times in the past. I am vegan and he is vegetarian. I always chose Applebee's because they had a steamed vegetable entree on the menu, and all I had to do was ask them to skip the butter. Yesterday I had lunch with a friend at the Applebee's at the South Hill Mall in Puyallup, WA. The entree was not on the menu, so I asked the waitress if they could make it anyway. This has happened two or three times in the past, where the entree was not available, but they were happy to prepare a plate of steamed vegetables for me anyway. The waitress came back and said they had the vegetables, all except the cauliflower, but the manager said they could not prepare them for me as an entree. I was shocked as I have had to ask help in modifying entrees to fit my needs and have NEVER been denied. This was the first time. Then the manager came by, and I asked if I could talk to him about it. He said they could not do it because it was against corporate policy. He said his hands were tied and he couldn't do anything about it. I told him other Applebee's had prepared the dish for me anyway, even when it was taken off the menu. he said they could not do that. I said, "What about good will?" and he said, "Whaa? Oh that's down the street." I said, "Very funny. I mean what about doing something out of the box for somebody in order to create good will, and insure the customer will return?" He said, as he walked away, "Sorry, I can't do anything about it." I can't believe it would be corporate policy to turn away a customer who is already seated, after they had unexpectedly taken the one entree I would be able to eat off the menu, to tell that customer he could do nothing for me. He is in the wrong job for sure. Working with the public is all about being flexible, as the public is made up of a lot of different people with different needs. His attitude was very poor, and I will not go back to that restaurant again, nor will my husband, and I will be sure to tell all my friends about my experience. So there goes a little of their profit down the drain. I know, they have full restaurants, so they really don't care if they offend ONE of their guests. All I can say is, "Think about it, think about karma, and don't be too surprised if this kind of behavior comes back to you Mr. Manager of South Hill Applebee's in Puyallup, WA." | |
| Dan | 12/15/11 |
| I took my wife for dinner at the NOrth Clinton location in Fort Wayne, IN. We were waited by Stephanie. We asked her to give us a minute to decide on our order, she took about 10 minutes and took the pder of 3 tables next to us before she walk by and ask us if we were ready. She took the order and food was good My wife order decaf coffee ( she loves coffee and know when coffee is good or bad ) This coffee was old; when Stephanie came by I mentioned hat the coffee was oldl she reply that the coffee was fresh and did not offer to made a fresh pot. I am really disappointed by this server as she made our experience terrible. | |
| Anonymous | 12/12/11 |
| My 18 year old daughter works at your establishment and as an HR professional for the largest employer in the state of FL, I am appalled at the way she is treated. Unfortunately, we live in a Right to Work State so there is nothing she can do about it and because jobs are so difficult to find, she stays as a dedicated employee. Recently, a very close friend of the family and her best friends four year old son passed away due to homicide. She was very close to this boy and the trauma was very hard on her. She only took two days off to go to the private family viewing and to the funeral. She had her shifts covered so the restaurant was not put in jeopardy. Not even a week later, our 7-year old niece who has Rhett’s Syndrome (a disease that takes little girls lives around the age of 10) got very ill and was put into critical care at the hospital. My daughter learned about it while at work at started crying, a normal reaction for the stress she was under. A co-worker of hers called me and said I should come to the restaurant as the GM told her to stop crying and get back to work and she was very upset. The GM never even asked what the problem was. My daughter only cried for about 10 minutes then went right back to work. Because of this situation, the GM took her off the schedule for two weeks. Although she still work there and is a dedicated employee to this day, I will never have respect for your company or it's ethics. I am proud of my daughter for being a sensitive young lady who cares enough about people to show a normal reaction to death. I bet if your GM was in the same boat as her, she would just leave her shift and go to the hospital,,,,,, which of course would be the right thing to do although maybe she does not have enough heart to do so. Shame on you Applebees for not caring about your employees,,,,,, | |
| 21years | 12/9/11 |
| we only went to this establishment because the new Longhorn Steakhouse had a 85 minute wait. I'm talking about the Applebees in Chillicothe, Ohio...we were celebrating our 21st anniversary and our son being accepted in the OUS college. Upon being waited on for our drinks we asked for 2 draft beers, and our son ordered a lemonade, we then ordered our dinner and ordered a glass of wine with our dinner. Applebees refused to give us our wine as we had already had a beer. We like a beer with our appetizers and a glass of wine with our dinner. Apparently they said it was company policy that no customer could have more than one drink at a time...I find this really stupid... I will never ever go back to Applebees again. | |
| Lillian Hill | 12/11/11 |
| 12-11-2011 Today was a very trying day for my son but even so he decided to take me out to dinner at Applebees. We were approaching the dining area when Tory greeted us and showed us to our table. she was accompanied by a 6 year old girl of which Tory said she'd be helping us also and that they start training them early. The little girl was adorable but I really wasn't in the mood for the type of service. I asked Tory if the little girl was in a special program that she'd be shadowing her at work or something of that nature,she replied *no*. After receiving our food of which we were not pleased with the quality we both agreed that the food could've been better.The ribs were not as flavorful as they usually are and the wings were very dry.our dinner was not superb quality of which I know Applebees to serve. We l declined dessert and paid our check and left very disappointed. | |
| Waylon | 12/5/11 |
| At the Vincennes Indiana store we were referred to as "Guys" by the waiter. Upon ordering a beer he asked to see I.D. from me a 64 year old white haired man. I refused and ordered a water but asked to speak to the manager. He came and explained it was his superiors policy to enforce a blanket I.D. policy regardeless of obvious age. Indiana law says you are to be carded if you look 40 years or younger. I explained I resented this treatment. He gave me a Dave Parkers phone # to compalain about this policy and did not charge us for the soft drinks my family of 4 had ordered; I guess to try to smooth things over. After tipping the waiter we left without eating. I called Mr. Parker and while trying to explain my postion on this subject he hung up on me. I have read that Applebee's is a struggling corporation and I have first hand experience as to why. If YOU go there be prepared to comply with this silly policy if you care for alcohol. For me and my family- we will not. | |
| lin-lee815@hotmail.com | 12/6/11 |
| i went to applebees,,genesee county ,,burton mich. asside of flitn michigan where everyone needs a job..my server ask what would i like to drink..her name is ( chealsea) i advised her i would like coffee, this was at 6pm..mind you. she brought me the coffee, and that was all didnt ask me if i'd like cream with my coffee..but i figured out why later...i stopped her as she passing me, an advised her could i have some cream..chealsea advised we dont have any cream, wev'e been out of cream since this morning....i had to ask her could i have some milk then...she went an got me a tiny bit...case closed wont be seening this customer again...an i use enjoy applebees very much. this was the applebees on court street burton .michigan. | |
| Disgusted guest | 12/2/11 |
| I was in Applebees in Ocean NJ a few months ago enjoying dinner at the bar. That night I witnessed the manager separate out dog food at one of the tables in the bar area. I thought I was dreaming but there he was plain as day separating dog food in front of anyone who happened to look that way. This was a big turn off separating dog food in the front of the restaurant for all of the customers to see. God only knows what goes on in the kitchen and I will never again dine in the ocean applebees because of that! | |
| Disgusted guest | 12/2/11 |
| I was in Applebees in Ocean NJ a few months ago enjoying dinner at the bar. That night a witnessed the manager separate out dog food at one of the tables in the bar area. I thought I was dreaming but there he was plan as day separating dog food in front of anyone who happened to look that way. This was a big turn off separating dog food in the front of the restaurant for all of the customers to see. God only knows what goes on in the kitchen and I will never again dine in the ocean applebees because of that! | |
| unknown | 11/28/11 |
| I was at the middletown,de store couple days ago and i was very upset at the manager that was spenting more time with the staff at the bar and seating there with his feet up in the seat watching tv then taking care of the customer. I am a restaurant manager and you will never see a manager spending more time with the employes then checking on customer to making sure they and ok.Im not asking for anything but would like for you to know how unprofessional that is to see that. i hope that isnt how you run a store by watching tv all day. | |
| Gordon Gober CWO USARMY Ret | 11/22/11 |
| This is for the leaders of Applebees that make the decision to honor veterans and their service to the country a GREAT AND LOUD. "HURRAH " !!!!! .It's not the food that's important, but rather your willingness to step forward and lead the way to show all people that us veterans greatly appreciate the recognition. As a 22 year retired Vietnam veteran, you made my veterans day a very happy one. God bless all Applebees employees around the country for your hard work on this important day. Gordon Gober Chief Warrant Officer Ret | |
| Allen Birtstrop | 11/19/11 |
| This is to inform any one that is thinking of every working or eating at the applebees in Austin Texas off of IH-35 and 183. Do yourself a favor and don't. Now if you are looking to score some drugs this is the place to be. The cooks and the managers sell Cocaine out of the store. I know because I've seen it quite a few times. The management is the laziest and most undereducated staff I've ever known to work in a corporate store. I have been in contact with the GM at this store, Roger Hethcrock, and addressed my issues to him but it falls of def ears. Here are a few of the reasons you don't want anything to do with this company. They clock the staff out early when ever they feel like it so they don't hit overtime but still expect them to work. If they don't work then they are fired. They let the customers verbally and physically abuse the staff. They don't step in when there is a problem. The service at this store is the only good thing about it. I go there to drink at the bar only and the staff in the bar is the best. They tell me the problems they have to endure and the fact that if they try to go to management to talk about it they are just shot down and told if they they complain to any corporate person they will find a way to fire them. I actually heard a manager say that to an employee the other day. I heard and saw a manager yell at one of the bartenders to sell alcohol to a very intoxicated patron because the bartender refused service. The person that was served was allowed by management to continue to drink and then allowed to leave. They were intoxicated they fell a few time leaving the store. The bartenders were the only one that stepped in to the situation and took the keys away from the drunk guest. The manager just stood in the store and laughed about how drunk they were. I could go on and on but I have to stop now. I am contacting the appropriate law enforcement about the drugs and I will be contacting TABC about the managers disregard to the alcohol laws. | |
| Linda Kelley | 11/17/11 |
| Hello; I AM TERRIBLY TERRIBLY TERRIBLY ANGRY AS U CAN SEE BY ONE OF YOUR WEBSITES CALLED SHOP AT HOME AND THAT IS WHY I AM COMPLAING BECAUSE I WAS TRYING TO RECEIVE A 75 PERCENT FREE APPLEBEE'S COUPON FROM THEM AND I KNOW I SPENT AT LEAST A GOOD UNNECESSARY HOUR FILLING OUT ALL KINDS OF PERSONAL QUESTIONS AND ONLY WHEN I GOT TO THE END IT WAS VERY VERY DISAPPOING THAT I DID NOT RECEIVE MY FREE APPLEBEE'S COUPON AND I WOULD NOT RECOMMEND THAT WEBSITE TO ANYBODYYYYYYYYYYYYYY BECAUSE OUR PRINTER IS NOT A FRIENDLY PRINTER WHEN IT COMES TO PRINTING COUPONS FROM OUR COMPUTER AND THE LEAST SOMEONE COULD DO IS MAIL US THE OFFERED COUPON AT THE FOLLOWING ADDRESS THEN I WOULD BE HAPPY AND THE ADDRESS IS; MRS. LINDA KELLEY 1206 I Street and that is the letter I Alexandria, Virginia 22307 kitty7734@msn.com is my email address | |
| Maritza | 11/18/11 |
| On 2 separate occasions my family & I have gone to dine at the Applebees in High Point, NC, and both times the same EXACT thing has happened. The first time was in October. My husband and I went we ordered from the 2 for $20 menu. We ordered the chips with the spinach/artichoke dip appetizer. The chips tasted OLD, OLD, OLD, as if they had either been sitting on a shelf in an open bag for who knows how long or fried in 5 year old recycled oil & some were burned. I even handed the waitress one of the chips for her to smell & she acknowledged they smelled old. OK, I thought, no biggie. Then our entrees came out. My husband's plate was on fire but the meal itself was cold. We had to send that back to get re-heated. I never escalated our complaints any higher than the waitress. After all that the waitress didn't come around too often. I'm assuming she was scared something else would go wrong. After it all she had the nerve to ask us to fill out a survey that would enter us in a drawing & help her in the process. Not happening. On November 12, we hesitantly went back with my whole family. Exactly the same thing happened. The chips were old & some burned, but this time it was my turn to have a cold entree. This time I did tell the manager, and all she did was apologize. I wouldn't have been SOOOO bothered by these experiences if on either occasion they would have offered us a free entree or appetizer, or given us credit for SOMETHING but they didn't. I hope the extra $10 was worth it to your corporation, because after Nov 12, we decided, we will NEVER set foot in Applebee's again. Your product is not something that would compel me to return, and your lack of service, would certainly keep me from returning. Luckily we have Chili's and Friday's close by, so you have lost the revenue from a family of 5, and rest assured, I will recommend to my friends, that they drive 4 miles further & go to Chili's. Their food & service is heads & shoulders above yours. | |
| Erin | 11/18/11 |
| My husband and I ate at the Applebee's in Houston Tx off 290 and Hwy 6 and it was the absolute worst service I have EVER had. We will never go back. When we arrived it was late and not very busy. We were greeted at the door by the manager, and grabbed a table near the bar. The bartender did not even acknowledge us. She looked very unprofessional with her work shirt untucked, and multiple large visible tattoos. There were two or three other employees sitting at the bar who also ignored us, and had their iPhone plugged into the restaurant sound system playing obscenely loud rap music. I'm not exaggerating when I say loud. It sounded like music you would hear bumping out of a car. We could literally feel the bass vibrating our booth. I could not believe this was going on in a restaurant and was looking around to see if anyone else was as shocked as I was. The couple sitting behind us obviously felt just as offended as we did. We sat and waited for someone to take our drink order for at least 5 minutes. Finally I started to become angry and shouted across the bar "Is anyone going to come take our drink order?" The bartenders response was "Yeah, I was 'bout to come ova there right now." At this time we are literally having to yell at each other to hear because the music is STILL going. She makes her way to our table and instead of apologizing, or asking us what she can get us, she stands there silent, glaring at me. We give her our drink orders and she walks off, still not saying a word. While this is going on, the couple behind us had asked to speak to the manager, and was telling him how ridiculous this all was. She asks for the corporate number, swears to never come back, then they leave. The bartender finally brings our drinks, but she leaves without getting our food order, so we are waiting again. The music is still blaring. Long story short, I ended up having to ask the manager THREE TIMES to turn down the music. When he realized we were really starting to get angry, he decided to attempt to do some damage control. He gave us a half ass apology, and I finally just went off. I told him that his job as a manager was to make sure his restaurant was running properly, and in the 45 minutes we were there I could clearly see he had no control whatsoever and that I had never seen a restaurant run so poorly in my life. He proceeded to tell me that he had just started with the company and that they always allowed the music to be that loud. My response was that maybe that was true, and if so that would explain why there were only 3 tables filled in the entire restaurant. I ended my argument by pointing out that yes, this is a bar and grill, but it is NOT A BAR. People do not come here wanting to party, they come here to eat. I think that sank in with him a little bit because from that moment on he took care of us. The food was wonderful, but a 5 star meal would not make up for the service we got that night. We will never go back, and I would advise anyone in the Houston area to avoid that Applebee's at all cost. | |
| Jim | 11/15/11 |
| We went to applebees In Jamestown,ND for a family dinner and we all wanted to order drinks and they asked for all of our ID'S, which is fine if they think your not 21 but my father is 65 and didn't have his ID so they wouldn't serve him I thought that was rediculous. So all 10 of us got up and walked out...Just because employees make mistakes and serve minors don't take out on seniors that are 65. | |
| Amanda Pachin | 11/16/11 |
| My family and I went to our local Applebee's (Dayton, Ohio on Springboro Pike) to celebrate my husband's birthday. When we arrived we told the hostess that there is six people in our party and she looked confused as to where to seat us. After waiting a short while, she sat us in a booth that had been ready when we arrived. We were showed to our table and before we could get our toddler in his high chair, our waitress came up and said " You guys know what you want to drink?" I replied "please give us a few moments to sit down and look over the menu first." My husband was so bothered by her rudeness he immediately wanted to leave. I persuaded him to stay and defended the waitress by saying "Maybe she is having a bad night, just give her the benefit of the doubt." After waiting ten minutes for her to come back, she didn't just ask for our drink order, she wanted to order our meals too. She did not offer any specials, she did not tell us her name and was continuing to be the most hateful individual I had met in a long time. We ordered our food/drinks and when she came back, she slammed our kids' drinks down with two extra drinks with no ice in them (I'm assuming so she would not have to get them a refill later) threw the straws on the table and walked away. My husband was like "That's it! I'm ready to go! I replied "Let's stay we just ordered our food, our children are hungry and I do not feel like getting up and driving anywhere else." We grabbed the nearest employee who ended up being our hostess and asked her if we could get a new waitress. She said "Let me go get the manager for you." We insisted that we were not trying to complain, we just wanted to have a nice meal and enjoy my husband's birthday together as a family without dealing with a rude and distasteful waitress taking care of us. The manager came over to our table, (he was very polite and accomodating) and said that he would be happy to honor our wishes with a new server. When the new server came over, she introduced herself, asked what we were drinking (in case we needed a refill) took the extra kids' cups of soda away and brought out extra napkins. When our food arrived, it was wrong. I didn't complain because I wanted to eat, but when I cut into my steak it was prepared rare when I ordered medium. I sent it back to the kitchen for a refire and it came back rare again. I sent it back a third time (this time it was cut in 3 pieces from checking the temp) and it was still medium rare. The manager came over to our table and asked how my steak was. I said to him that a steak should never be cooked three different times because it would be to dry. It was so tough I thought I was eating beef jerky. We got our bill (with no alterations for my meal), paid and left. Sadly enough, I will never eat in this establishment again! | |
| Larry & Barbara WIlkinson | 11/12/11 |
| We would truly like to THANK YOU for taking the time to honor the VETERAN'S. Yesterday we ate at Applebee's in Warsaw, IN. The food was delicious, the service was excellent and it was an honor to see other veterans enjoying themselves and reminiscing about their time in the service. It was so neat to see this man, possibly the manager, going around visiting with the veterans at their tables and handing out discount coupons. Kudos to everyone who was working there last night. You all did an awesome job! We were not at all offended by the limited menu. There was a nice selection to choose from. GOD BLESS YOU ALL !! | |
| Viet Nam War Vet | 11/12/11 |
| Applebees is to be Highly Commended for the Excellent Service they have done Honoring the Veterans on Veterans Day. I was part of a party of eight for dinner in Port Orange, FL, last night on Veterans Day. The sevice was excellent, the waitress extreemly efficient. The whole staff at the Port Orange site should be commended for there continued courtesy and fine job that they did for the large crowd at Appleebee's. Thankyou | |
| RightAngle | 11/12/11 |
| After my wifes hospital appointment we decided to visit the Olympia, Wa. Applebees and what a suprise. Dinner was on them. As a 22 year veteran I really felt "thanked" for a change. Thank you, Applebees. | |
| thomas purdy | 11/12/11 |
| on veterans day 11/11/11 at approximately 3:00 pm, myself, my girlfriend, and two close friends went to your Applebees restraunt to celebrate veterans day. although the appitizer and meal was very good a sign on the table read "if the server doesn't mention gift certificates your appitizer is free". our server did not mention gift certificates until she brought the check, and we mentioned it to her, her reply was that she was mentioning the gift certificates when she presented the check. the result was that we had to pay for the appitizer (spinach and artichoke dip) at $7.99. we feel we were wronged and should not have had to pay for it according to the sign on the table. the restraunt is located in stow,oh on kent road. i can be contacted at 4175 darrow rd, apt 80 stow, oh 44224 or by phone at 330-800-6106 thank your attention in this important matter. | |
| comment for the greedy pigs | 11/13/11 |
| What a shame, they offer a free limited menu and people still complain because they couldn't get the most expensive thing on the normal menu. What do you expect? What a bunch of greedy pigs, be glad they offered a free limited menu. I'm sure the ones complaining only went for the free food and never visit the business any other time. I can't believe some of the comments posted on this page, be thankful for what they did give you, they didn't have to do a damn thing. | |
| Clint Mullen | 11/12/11 |
| I have never been to a restaurant that treated their Veteran guests with as much respect as Applebees, from the seaters, to the wait staff and managers on duty. What a wonderful experience yesterday to go there. The folks in the kitchen deserve a special thanks for the yeoman job they did in getting the food out in a timely manner despite being absolutely swamped. Please convey my thanks to those employees in the Derby Store who made our visit such a pleasure despite the workload they experienced. God Bless them all. Oh, yea, we don't forget that Applebees is there year round either. We appreciate them. God Bless Clinton A Mullen MSGT USAF (Ret.) | |
| Ron Donnelly | 11/11/11 |
| As a Navy veteran from the 50's, I certainly appreciate all that Applebees' is doing for the veterans especially in today's economy. I appreciate the selections on the "veteran's menu" and I left completely satisfied. Thank you once again. | |
| Sean | 11/11/11 |
| I am an active duty Army Soldier station at Fort Dix, NJ and my wife did10 years in the Army. My wife and 2 girls (3)/(2) are in Ga. The problem is that she wasnt allowed to receive a curbside service for veterns day meal because the corporate office said dine in only. Do you know how difficult it is to take 2 toddlers out to eat alone, especially on a crowded day like veterns day. I thank u for the meals but dont be limited with the service. | |
| Holly Sangiovanni | 11/11/11 |
| Dear applebee's. Just wanted to say thank you so much for your generosity toward myself and all of the rest of the veterans this year. May the lord richly bless your entire company for your heartfelt gratitude. sincerely H. Sangiovanni | |
| Jim DeMello | 11/11/11 |
| I want to thank Applebees for giving a free meal for our veterans. I'am a veteran myself and your menu was fine. I had a wonderful steak dinner. Our waitress was fantastic. We give special thanks to our local Applebees in Lodi, Ca. Jim DeMello | |
| Michael May | 11/11/11 |
| I'll not ever set foot in an Applebees again. One of my friends is an 8-year veteran of the armed forces, and yet today on Veterans day, when Veterans are supposed to get a free meal, he was turned down because he did not serve overseas during war time. A Veteran of the Armed Forces is anyone who served in one of the armed forces at ANY time, not just during wartime. My friend served his country, your company blew him off. I'm spreading the word, and will do my best to see to it that all my friends join me in my disdain for your corporation. Hope you go out of business, you lying, cheating assholes. | |
| Kenneth Markut | 11/11/11 |
| Dear Sir: Once again I would like to thank Appleebees Corp.and store #9600 staff for saluting All Veterens on this day!. The staff at store #9600 were friendly and very accommodating as busy as they were. Thanks again for being out front ahead of the rest, keep up the good work. Ken | |
| Tim Shaw | 11/11/11 |
| I wanted to take a moment to thank everyone at Appleby's for honoring Veterans today and as they have in the past. The meal was awesome and the attitude of our server was even better. Appleby's you are a class act, THANK YOU for honoring us on this special day! Other's should be so kind, even when the economy is bad and times are tough you did somethings that touched many veterans, Truely HONORED them!!!! It wasn't the free meal, it's the fact that you honored us other than some (MADE IN CHINA) Support the Troops car magnet. Thank you | |
| wally caviness | 11/11/11 |
| Applebee's on Sunset St. IN BELLINGHAM, WA.98226 TIME 11-11-11, 11 SEPT. 2011 I TALKED TO A MANAGER A WEEK BEFORE, DAY BEFORE AND AT 10:30 AM, ON 11-11-11. TO PREPARE AND COORDINATE THE BRIEF CEREMONEY ********************************************************************** MEAL: IT WAS VERY,VERY BAD TO HAVE A LIMITED MENU, AS ONE PERSON MENTION PREVIOUSLY!!!!!!! I ORDERED THE PRAWNS AND FRIES,FROM THE LIMITED MENU W/ICED TEA. (GREAT TALL GLASS) I ORDERED(COFFEE FOR MY WIFE LEE ANN CAVINESS). (SHE MUST BE WITH ME 24 HOURS A DAY DUE TO ME BEING HANDICAPPED. SHE HAD TO ORDER A REUBEN, FROM THE MAIN MENU CARD!!!!!! DUE TO THE PRIOR ARANGEMENTS, I WAS THE COORDINATOR FOR THE BRIEF CEREMONEY AT EXACTLY 11-11-11, HONORING ALL VETERANS WHO HAVE GIVEN THEIR LIVES FOR OUR COUNTRY. I WOULD LIKE TO POINT OUT, THAT ALL THE VETERNANS WERE RECOGNIZED!!!!!!!!! EACH VETERAN GAVE THEIR LAST NAME, RANK, SERVICE UNIT, AND AREA OF MILTARY ACTION. I WOULD SUGGEST THAT OTHERS FOLLOW MY IDEA. (EXAMPLE) CAVINESS, 1ST LT. 4TH ARMORED DIVISION SPECIAL SERVICES OFFICER (NORMALLY A CAPTAIN), GOEPPEN' WEST GERMANY. P.S, I MARRIED A GERMAN NATIONAL, NAMED GISELA GERTRUDE PRIEHN IN 1965. I WOULD HAVE BEEN PROMOTED TO CAPTAIN, IF I HAD STAYED THREE (3) MORE WEEKS. ONCE AGAIN, THANK YOU FOR THE FREE LIMITED MEAL. | |
| Barb Boule | 11/10/11 |
| I was so happy to see that Applebees was among those feeding our vets for free this year....UNTIL, I found out they are only allowed to order from a "limited menu" !!!! Now, why are they being told what they can have to eat and not allowed to order off of the regular menu?????????????? Do you think they are less than FIRST CLASS CITIZENS?????? DO you feel they don't deserve your best for what they have done for this country and YOU??????????????? What a shame that a corporation as large as Applebees is limiting the people who went through HELL to allow us to be free, to a "special menu"!!! If it weren't for some of these people we could be speaking Japanese or German or even Vietnamese or others who have tried to take over the world. I have eaten my last meal at any of your restaurants and I will encourage my friends and vets to do the same. | |
| rachel | 11/9/11 |
| I had a store meeting at applebees in commerce,have during our meal we found a Roach crawling at our table! We notified the m.o.d Joe m. But he didn't do anything for us and was VERY rude to all of us!!! He didn't even apologize for what happened!!!! Neither did our server! he was being outrageously ride to us and very unprofessional about what happened!!!! We liked eating there but will never return!!! I will be notifying the health department ASAP!!! He told us he has someone coming out twice a week for this issue, to me if it's that big of an issue then y'all should close down the store til it is fixed!!!! | |
| Sharleen Ramos | 11/10/11 |
| On Monday, I visited Applebees in West Covina with my friend. I orderd the crunchy wonton chicken taco appetizer and a blue moon with orange. Our waiter made sure we were acknowledge every few minutes. He asked if we needed anything else etc. Although our service was outstanding, the food was horrible. I went to the bathroom and saw hives all over my neck and arms. I asked one of the waitress if there was a list of ingredients book for the appetizer I ate. She handed me a book which didn't show or explained what was on the food. As I left, the two females in the front were gossiping away and grabbed the folder and just said, "I'll take that. Thank You" and kept talking amongst each other. I went home and called the restaurant and a manager named Mohammed spoke to me. He asked for my name and my phone number and somewhat apologized. He didn't even sound sympathetic that I had hives all over my damn body. HORRIBLE EXPERIENCE. | |
| | 11/3/11 |
| I love Applebee's and have never been disappointed with either the food or the service. More restaurants should learn from them! I would like to make a suggestion for the bar: please look into serving Old Smokey Tennessee Moonshine in your Pennsylvania locations. I see that some of your restaurants across the country are now serving it. How about us?!!! A.L. Jester N. Charleroi, PA 15022 | |
| chris blanc | 11/4/11 |
| I just returned from applebees in Heath ohio.The waitress was nice but I was appalled with the food.I had ordered the same thing as my friend which was the steak and shrimp combo i ended up with the small 7 oz steak and he had the 9 oz.we both ordered the bake potatoe loaded and they didnt add my cheese and bacon then I only had 1/2 the shrimp he had.I brought the issue to my waitresses attention and she could clearly see what i was talking about and got the manager when the manager finally came to our table he tried to tell me they where the same steaks and then told me the cheese and bacon was under the sour cream and butter which it wasnt.the shrimp he had no explantion for.then my wife had ask them to quit sweeping around us with a broom on carpet they quit and moved to the other side of the wall so my wife told the manager about that and he got smart saying they are just trying to get cleaned up for the night.I dont know about you but i dont like a bunch of dust stirred up in my food while im tring to eat.I think these issues need addressed asap.If I preformed my jobs like this I would be fired. | |
| | 11/5/11 |
| the front royal va applebees has illegals working in there an they do not have papers they cook wash dishes an also are out front i went there a few times an some of the workers brag about getting paid good and are not legal i have contacted the police department an notified them an they are looking into it. also two of the workers that are illegal was making rude sexual comments when u are there please help to fix this problem | |
| Jack Doe | 11/6/11 |
| File a complaint with the Consumer Complaint Agency. Management, Corporate, are not going to do anything. consumercomplaintagency.org. File the complaint. Applebees will probably not reply to the complaint. The restaurant then gets censured. That means the CCA recommends you do not go to Applebees. They are horrible restaurants. | |
| Jack Doe | 11/6/11 |
| Write to the Consumer Complaint Agency. consumercomplaintagency.org. Manangement, Coporate, don't care, and won't do anything about complaints. Consumer Complaint Agency will take the complaint. Applebees will not respond to the complaint. Consumer Complaint Agency will then censure the restaurant. (Recommend that people stay away) Applebbes are horrible, they are not even BBB credited. (Complain to them too.) | |
| Jeannie Andersen | 11/6/11 |
| Our family went to AppleBees In Zion, Illinois this past Friday night 11/4/11. It was an awful experience! My husband had to send his potato back (which ended up taking 20 minutes..) In the meantime, the rest of our family completed our meals so my husband ate alone. We ordered an ice cream sundae which had a huge, long, human hair in it, to the point my husband had trouble pulling his spoon back out from being wrapped around it. I asked for a Manager to speak to, who then gave me the # of another manager to call on Saturday. I called and left a message on Saturday as this manager was "in a meeting." I still have not received a call back. I am now attempting to contact Corporate in the hopes that I will receive a response of some sort. | |
| | 11/7/11 |
| Josh Evans Wow thank you Applebee's for yet another year of you screwing me on veterans day for the what is it 5th year in a row. Way to show your support of vet's thanks | |
| Patrick Abraham | 11/1/11 |
| Yesterday I went to this restaurant and i was appalled. It took almost 30 mins to just get the appetizer which like others have mentioned has no healthy choices. We get our overhyped meal and we eat and sit there to enjoy post meal conversation. The waitress took our change as tip without permission and had the audacity to catch an attitude when we asked for our change. Granted our change was 70 cents but if i felt to tip i would have. She made me want to regurgitate my meal. Never again applebees. Pathetic. | |
| PISSED CUSTOMER!!! | 10/29/11 |
| Had ordered a frozen margirita from Apple Bee's in Lancaster, SC AND IT WAS REALLY TOO SALTY! SO SALTY THAT I HAD TO SPIT IT OUT INSTEAD OF SWALLOWING IT, BY TIME I WOULD HAVE FINISHED THAT MY BLOOD PRESSURE PROB WOULD HAVE BEEN SKY HI!! Anyways, the waitress called the manager named Torey, or something like that, over and his response was, "Well, margirita's are made with salt" I told him that I knew that but my drink was TOO SALTY, and his response was, " Well, I can take the drink off your bill but I'll have to take the drink and that it was a "LAW" That I COULDN'T order another drink tonight!" HUH!!! CONFUSION!!! When did that become a "LAW" IN THE STATE OF SC? Well, ended up with a water and sat there pissed until my girlfriends finished their drinks! What ever happened to "CUSTOMERS ARE ALWAYS RIGHT" OR DO APPLE BEE'S DON'T BELIEVE IN THAT ANYMORE? The "PERFECT MARGIRITA" WASN'T SO PERFECT AFTER ALL!! | |
| James | 10/28/11 |
| Applebees at 565 East Wetmore, Tucson: Three years in Tucson, this restaurant has always served good food! And in these three years the service has always been lousy. Our family has always received our app. on time and less than three minutes to eat it before dinner is slappped in front of you --- I HATE THIS!! I have finally found "IRMA" God Bless her..she is the BEST. Not only did I have time to finish my app, the plates were removed and then dinner was served - PERFECT PROFESSIONAL...loved her in every way...PERFECT. This is the first time my food was just OKAY and my service was OUTSTANDING AND I DIDN'T MIND! James (Restaurant Consultant) | |
| William Schomber | 10/25/11 |
| This is the second contact form about this issue which I did not get a reply to. I had a family birthday for my wife of 43 years at your restaurant tonight in Mamaroneck NY which turned out to be a very bad night. I have eaten there many times without a problem or complaint and the servers have always been very nice too. Tonight we had 8 people and the bill came to $113 + tip and were served by Ruben who was also very nice. The problem is that when I ordered my food, a cowboy burger, I specified that I didn't want it well done and that I at least wanted a bit of pink if not medium rare in the cooking. I received my food and the burger appeared to be left on the grill long past when it would have even been well done. It was hard, dried out and thoroughly brown and over done throughout.I actually appeared to have been pre cooked previously and warmed up when I ordered it was so bad. I took one bite of the food and called our server Ruben and told him that I asked for some pink in the burger and NOT to be well done. He offered to replace it but I declined and went without eating tonight as a result until I got home. This wasn't the only thing that was a problem, one of the dishes with broccoli had burnt tips on the vegetable and not very appetizing at all. There were other dishes that were also overcooked besides these two items. What has ever become of ordering a meal and getting it the way it was specifically ordered or even close to it. I am very unhappy with this visit to your establishment and am questioning whether I will ever return again because of the food that we were served tonight. Thanks for your time. Bill Schomber 5 Ronalds avenue New Rochelle NY 10801 914-235-5309 | |
| Tiana | 10/21/11 |
| I am an old applebee's employee (la habra)of 4 years loyal. My brother worked there with me for two years, and then transferred to the Mansfield location. He has been there 6 years. He is one of the best bartenders they had (making way more money in tips than I do in a REAL bar!). Lots of regulars, lots of happy customers (in fact one of his loyal regulars is dating an Angel's pitcher and moved to anaheim, ca. My bro told her about my bar out in ca, and now shes one of my regulars). ANYWAY. Two days ago he got fired because he refused to serve a customer at closing time and the customer complained to corporate. FYI Applebees, it is ILLEGAL to serve anyone after 2 am. it was 1:55. company regulations say we do last call at 1:30. his manager didn't even listen to a word he said and didn't give him a chance to explain. So bottom line, apparently you dont give a hoot about your customers OR employees. my brother has a newborn to take care of. what is he suppose to do now? OH THATS RIGHT he walked into the House of Beers which opens in two weeks and the owner (who they aren't even interviewing yet) recognized him and HIRED HIM ON THE SPOT! he must be a horrible bartender right?? maybe you should check your other employees who don't card their customers, serve underage, over serve everyone until they can't walk and LET THEM DRIVE HOME, and then take shots behind the bar. all things which will get your liquor license taken away. Your food is all microwaved anyway, completely fattening, and i've seen expos drop food on the floor and put it back on the plate. DISGUSTING. | |
| Harold Mc Ninch | 10/21/11 |
| im a weekly regular at the Applebees in Fuquay Varina NC.I arrived T 5 pm as usual , the place was not busy at all.For the second week in a row i sat and waited and waited for service while the kids stood around talking and not taking care a the table . ispend a lot a money at Applebees , im done , hire some adult help instead a child labor !! | |
| johngooden@hotmail.com | 10/23/11 |
| 2501 E Lohman Ave · Las Cruces ,NM October 22, 2011 Update: The place had an excellent (lunch time) atmosphere and attentive waitress beyond that is where it went downhill. Was first time for family of four from Alamogordo,NM(excellent Apple Bee's to date) eating in Las Cruces Apple Bee's. Orders came quick but were substandard (even the kid’s meal). My requested well done steak was under cooked and had to be sent back. The waitress repeated told them well done as requested. And the manager even came out with to apologize (short) and offered a side dish. I asked for the French onion soup and after it arrived lukewarm I just left it and waited for the steak. The steak that came back was smaller and the plate looked old (like it had been sitting awhile) like they did some swapping or something. Suffice to say we WON'T BE GOING BACK! Wish I had read prior reviews...got to start doing that! Don't believe me go there and you will! Read the above reviews and see the track record. johngooden@hotmail.com | |
| johngooden@hotmail.com | 10/23/11 |
| 2501 E Lohman Ave · Las Cruces October 22, 2011 Update: The place had an excellent (lunch time) atmosphere and attentive waitress beyond that is where it went downhill. Was first time for family of four from Alamogordo,NM(excellent Apple Bee's to date) eating in Las Cruces Apple Bee's. Orders came quick but were substandard (even the kid’s meal). My requested well done steak was under cooked and had to be sent back. The waitress repeated told them well done as requested. And the manager even came out with to apologize (short) and offered a side dish. I asked for the French onion soup and after it arrived lukewarm I just left it and waited for the steak. The steak that came back was smaller and the plate looked old (like it had been sitting awhile) like they did some swapping or something. Suffice to say we WON'T BE GOING BACK! Wish I had read prior reviews...got to start doing that! Don't believe me go there and you will! Read the above reviews and see the track record | |
| Minnie Mouse | 10/18/11 |
| I live in Spring Hill, TN. & frequent the Applebee's on Hwy 431 there often. I sit in the adult section - bar area; ecied to take the leap and tell you what no one else seems to want to do - other than complain to one another. THE MANAGER AT THAT SITE IS HORRIBLE! She is demanding of the employees, unfriendly, has an attitude that I'd like to slap her, thinks she is the bomb and quite frankly, no one else oes. Employees compalin to customers! PLEASE MOVE HER AND GET SOMEONE ELSE IN THERE TO MANAGE. Your employee turnover will soon be hitting the fan. Thank you. | |
| Sarah Walker | 10/18/11 |
| Very terrible service at Appleebees in Madison MS. Managers are terrible. Ordered a griiled chicken salad and there was one strip of chicken. The waiter called his manager over to the table. Manager very rude. Will never step foot in this Applebees again. Also hire some servers out of diapers and get some managers tthat give some concern about the guest | |
| Angelina Gutierrez | 10/17/11 |
| I wanted to let everyone know the horrible experience i had on a night out with my family for dinner. First i would like to just state that being in a tight budget and haven't gone out for a while my husband and i decided to go just take one day out and have dinner. we CHOSE Applebee's in Harlem.(Terrible Mistake).. were greeted nicely sat in a good table. an inexperience waiter asked us for our drinks which wasn't aware of the menu so another waiter came and took our beer order. them came the first waiter and asked us for the order which we ordered appetizer. waited so long for the damn beer. waiter came and brought the beer took our dinner, waiter wasn't aware of the menu for kids (how embarrassing is that). so we received our dinner with no utensils to eat it with, we never received our appetizer. the food was horrible. the way my toddlers food was plated was unacceptable. I was so upset that i had to speak with the manager who showed concern at first but disappeared when i was paying the bill. I was charged for the appetizer i never ate and charged for the food that was cold and disgusting!.. i just wished i never stepped foot in the place. All i have to say is that if the investors for this franchise would know about this maybe the customer service would be better. I hate that fact the you pocked my hard working money in a time that is hard for everyone and we chose to spend our time there. Well Never, Never again. not even for free. I would like a response back please.. Thank you. agutierrez@aol.com. | |
| Sophia Drobot | 10/17/11 |
| Have had issues in the past but good food and good service at Herkimer NY rest far outweighs the glitches. My beef is this, when I go to the 'Contact Us' page the bottom half under the graphics is blank and remains BLANK, There is NO WAY to contact them. What is the deal? I figured this was a fluke and have been checking back. Its been MONTHS, still no way to contact them. Do they NOT WANT feedback? I know its not my computer because I have done it at work and at library, as well as on my kids laptops. Would you please fix this allready, or is it "accidentally on purpose" that way? Annoyed in NY Sophia | |
| sad angry customer | 10/15/11 |
| I VISITED THE APPLEBEES IN KEARNY NJ.I ORDERED THE CHICKEN FETTACINI CALBORNORI,WHEN MY FOOD ARRIVED IT HAD TWO EXTREMELY SMALL PIECES OF CHICKEN ON TOP OF THE PASTA.I ASKED THE SERVER WAS THAT NORMAL SERVING SIZE,HE ASKED IF I WOULD LIKE TO SPEAK TO A MANAGER.THE MANAGER CAME OVER (MR.DRAGEN).I EXPLAINED TO HIM THE PROBLEM AND HE SAID I WILL GET YOU MORE CHICKEN.HE SHORTLY CAME OUT WITH A PLATE WITH THREE MORE PIECES OF CHICKEN.AT THE END OF THE NIGHT I RECEIVED MY BILL AND TO MY AMAZEMENT I FOUND THAT I WAS CHARGED $1.99 FOR THE CHICKEN THAT WAS BROUGHT OUT TO ME.NOW,NOT ONCE DID THIS MANAGER SAY THAT I WOULD BE CHARGED EXTRA,HE JUST SAID HE WOULD TAKE CARE OF IT.IS APPLEBEES THAT HARD UP FOR $1.99.SHAME ON YOUR COMPANY......... | |
| Sandra Peterson | 10/15/11 |
| My grandson interviewed for a position at one of your Lincoln, NE restaurants. He got the job and we were all so excited for him. He's a college student and really needs the money!! He was going to be a line cook and would have done anything to keep this job. He's a great kid! He took the foods class as required. He got up extra early for his first day. Because he is really on his own he doesn't own a car and has to take the bus. He got on the bus as early as the buses started to run. In the process of using this transportation, he realized that he was going to be late........not his fault, but the bus run\transfer. He called and told his supervisor that he was on his way and what the situation was. He arrived 20 minutes late. When he arrived, he was told that he no longer had the job because he did not have reliable transportation......his own car. So, if he'd have had a Mercedes that broke down for the day and made him late he would have kept his job?? What snobs! What a rotten thing to do to a kid who is doing his best!! I find the way your staff handled this to be deplorable! Not because he's my grandson......but because he's a human being doing the best he can and working toward a better life. | |
| niagara falls | 10/16/11 |
| The wait was long but there were staff waiting around. The food was good. It is salad or soup not both. The waitress rushed us. I did not even start eating and she was putting my food in a box. I had my elderly dad with me he was anervous because we were so rushed. Very sad. | |
| Tom Nowak nwktom@aol.com | 10/13/11 |
| Yesterday, my wife and I went to Applebees Hwy 78 in Stone Mountain,Ga at approximately 2:05 P.M. for lunch. There were 14 people in the entire restaurant dining and drinking. It took at least ten minutes before anyone came to our table to ask for drink orders. It took another ten minutes to get the two iced teas we ordered. My wife ordered a bacon cheeseburger with fries and I ordered a reuben sandwich with onion rings. It took 30 plus minutes to get our food after we ordered. The cheeseburger and fries were served at little better than room temperature with a very hard, stale bun. The reuben and rings were also served warm and greasy. We had one bite of each item and no more. We've lived in this "neighborhood" for over twenty years and have been patronizing this restaurant since. Service and food quality have declined noticeably. We complained to the manager, Larry Wilcox, after our first bites. He apologized but offered no excuse, reason for the very poor service, unacceptable food, or any offer of compensation or incentive for us to return for another attempt at a pleasant meal experience. In today's economic climate, there are too many alternatives to accept this level of managerial incompetence, poor waitstaff, and poor food quality. | |
| S. Van Wildman | 10/14/11 |
| I am amazed that black on black are the favorite colors among the bigwigs at corporate office. I enjoy a more colorful assortment while drinking to oblivion or eating a decent meal. Let the girls and guys wear a multitude of colors and I think customers would appreciate the gesture. | |
| Heather morgan | 10/6/11 |
| I was at Appleton wisconsin, CE. I have never been so disrespected. The lady who sat us granted it was 11:40, we knew what we wanted. She told us "hope you can read fast, were closing soon." I'm sorry, I work at buffalo wild wings and I would never, under any circumstances treat a customer that way. Her name was Angela. She was the rudest person I've come in contact with as a server. I won't ever go back. | |
| Evelyn Privett, 1005 S. State Fair Blvd, Sedalia mo 65301 | 10/3/11 |
| I am amazed at all the bad things I hear about Applebees. If once in awhile my veggies are not cooked well, I just tell Kim my next visit, please have them cook my veggies more and the do. My Tilipia wasn't up to par for them ,but next time they was great. Our Sedalia store does not have any rude people working there, and we love Kim. I am writing for a different reason. I am a breast cancer survivor, and the Doctor told me to stay away from second hand smoke, Oh !! My how I try. I just thought I would write and see why Sedalia, Mo 65301 , doesn't go smoke free. I still go there because for some reason the guys that set at the bar, very few of them smoke, I am thinking maybe you attrack a more educated group of men. But I still run a chance of there being lots of smokers there. My daughter lives in Springfield Mo 65804 and they say there business has doubled, since they went smoke free in Springfield, Applebees that is. My e-mail is evelynprivett@yahoo.com Thank You | |
| Linda T | 10/6/11 |
| WORST PLACE EVER ! WFALLS the workers were unprofessional,food tastes bad & mgnt.was so much of a wimp I asked him to step into the corridor so I could tell him with out drawing attention. He finally came out but the lousy waitress kept intrudding to eavesdrop & he still let her be rude to me in front of him. I will NEVER EVER go there again.. | |
| Amanda B | 10/5/11 |
| We have been regular customers at your restaurant located at 5158 NC Hwy. 42, Garner, NC 27529, since it opened. On several occasions we have had inconveniences with the service, but nothing like what happened last Sunday October 2nd. 2011. My husband ordered a Caesar salad with extra dressing on the side and a hamburger. I ordered the 550 calorie steak with shrimp. It was about 8:30 P.M., so it wasn’t very busy like it would be between 5 and 7 P.M. The waitress brought the salad and left. After the first bite, my husband noticed the dressing was sweet and not the Caesar dressing he expected on the salad. We waited to see if the waitress or a bus boy would walk by to let them know of the mistake. About 10 minutes went by and nobody walked by our table so my husband flagged another waitress and she looked for our waitress to let her know. She picked up the salad and told us another one was being prepared. When she came back with the new one, it was still made with the Oriental dressing and the only difference was that the dressing on the side was Caesar. My husband told her to just forget about it and bring us our entrees. We waited another 20 minutes or so and I went to see the hostess and told her we would be leaving if our dinner wasn’t ready soon. After another 5 minutes, we just walked out. We didn’t see any manager the whole time we were there. I just wanted to bring this to your attention since we were so disappointed that our local Applebee’s has such disregard for regular customers. P.S. On our way out we noticed the rating for cleanliness is 91.0 (very poor). | |
| beaumont texas | 9/29/11 |
| One star stands for poor. Beaumont texas applebees has rude racist black managers and rude undertrained waitstaff and bar staff. I complained about quality of beverage waitress removes it and never returns. I ask mgr to summon her and she says she forgot to come back because she is responsible for cleaning the whole back are. Mgr offers to pay for appetizer. I accept and leave. I return a few weeks later and sit at bar. I am ignored by two bar staff talking to their wife and coworkers. Manager is rude when I ask her for service. Says she remembers me from my first visit and tells me she was told to bar me but was giving me a second chance. I told her it was I who was giving applebees second chance. She told bus help to call 911 to have me removed. Ungodly rude!! Racist. | |
| Jesse d | 9/25/11 |
| I went to the apple bees in Anderson sc on Clemson blvd. And I will never go back again. I was waiting for our appetizer and I felt something on my leg so I look down as my waitress walks up to put appetizer on the table and I have a 6 inch centipede crawling up my leg and she freaks out while I try to get it off. I knock it offy leg and she just steps on it and walks away like nothing ever happend. A few minutes later the manager walks out and ask me what did I do with walter ? Did I kill him or Leave him alone. And starts laughing and walks away. With no apology or anything. Not even a discount on my food. And the food was terrible I spent 63 dollars and my dogs ate most of it. | |
| Melissa A | 9/26/11 |
| Recently visited the Olive Branch, MS location, Poor food quality, extremely dirty and the service was lacking as well! However, my family felt very sorry for our waiter, he was very nice but obviously untrained. We ate off of napkins due to the unclean plates! The menu is overwhelming not only to the customers but to the staff as well. I've stayed away from this restaurant for many years due to the same horrible experience, now sadly to find it even worse than before! | |
| Kevin K. | 9/25/11 |
| Visited Applebeast in Newport News Virginia. Poorly cooked food, dirty glasses, no silverware, and got a hair in the undercooked chicken. Never wrote a review before because I'm a very forgiving person, but this is way beyond nasty. I even paid when I should have just walked out. Never ever again. | |
| | 8/8/11 |
| I have been aggressively applying for a job as a server and am the most qualified in the county. The reason i am not employed there is because a staff full of young kids under 21 years of age occupy all positions. The general manager told me to "wait until the kids go back to school." So basically me, an adult struggling in the economy will not be hired, but the kid next door living with mom and dad no kids and nothing but a half ass car payment on a $5,000 92' Sedan will. Not to mention they are absolutely the opposite of long term and have strict schedule limitations with no inexperience. Still they are more qualified for the job. Do you people want to know why you've expereinced these hardships at Applebees, wasting time and money? Acknowledge the age of your server. Question their exepreince and work ethic. Analyze the manager that passed judgement hiring them to begin with still not having let them go. Now see if your still surprised you got such bad service. I regret to say the following; All young mothers, fathers, college grads, and adult professionals struggling in our ecomony. You most likely won't be feeding yourself this month, or your kids. You probably won't pay rent, a student loan, your car payment, insureance, or some important debt needing paid. All though our lives will continue to be tough, our highschool youth and local community college students will live slightly different. They will still have beer money and party money and strip club money and they wont be without expensive clothes food and drugs =) | |
| | 8/10/11 |
| We were disappointed in the food taste,presentation and poor quantity at your Cutler Ridge, Fl. Applebees this afternoon. Same order selection at your Homestead, Fl Applesbees is far supurb. The cooks need some instruction on flavor, presentation and quantity for the price. Cutler Ridge Applesbeess luncheon was a bust. Will return down south to Homestead location. Help in their kitchen is imperative! Diane Smith dpsjes@bellsouth.net | |
| Unsatisfied | 9/21/11 |
| My wife and I went to Applebees in Wellington Florida a few days ago. Everything was great, food was good, atmosphere nice, except our waitress Katie. From the moment she greeted us she acted as if we were a bother to her. We saw her sitting around talking with other employees and at one point when she went to check on us we could smell ciggerette smoke on her. The food was great though, and all the other employees seemed friendly, but if we ever do come back we will make sure not to be a table of hers. | |
| Deana | 8/11/11 |
| My family has dined at the Applebee's in Snellville, Georgia - 1925 Scenic Hwy. alot over the past several years. Their prices and food are reasonable and the service is usually pretty good as well. I am posting this in hopes that someone who oversees this region of Applebee's will be aware of what happened last night when my son and I ate dinner there for the zillionth!! time. When our server brought our drinks, she dropped iced tea on our table, phone and on my son's clothes. I know accidents happen...I get that. She helped get it cleaned up and even mentioned that the manager knew it had just happened. My son orders his food with a small request of "please do not add the tomatoes". When he gets his food from the kitchen server, it has tomatoes. Our server then brings out the correct plate and says nothing about it being incorrect the first time. Keep in mind, that sticky, sweet tea was just dropped on him. I didn't want a free meal, free dessert, etc. but a visit from the manager of the restaurant should have been a no brainer which is appropriate customer service. In this day and time especially, you would think businesses would want to keep their customers happy so they will return. I am also wondering if there are new managers at this Applebee's because I was amazed at the lack of acknowledgement by management about this situation. | |
| ROGER BROWN | 8/11/11 |
| I had a problem at Applebees at 9409 e. 71st in Tulsa. I left my credit card by accident. I called back to the store but noone had the card. Next thing I knew the bartender that waited on me was going around Tulsa spending like a champ. The manager talked to the GM for the store and I was told they wouldn't be doing anything until I went to all the trouble of filing a police report even though we had thier employee caught red handed on camera. After using my card and with the large purchase he made at Complete Nutrition he filled out a perferred customer card and gave all his correct information. I'm out 500.00 and I guess Applebees doesn't feel they have a problem yet. | |
| Barbara McBryan | 8/14/11 |
| To Whom it may concern On August 13.2011 my daughter took me out for my birthday. We travelled to the US to a large mall and then we decided to stop around 4:30 p.m. and have something to eat before we would finish our shopping and then stop somewhere for dinner. Knowing that I favour Applebees we stopped at the Applebees in Utica Michigan. I felt a little chilly as soon as we walked in and my daughter offered to return to the car for my sweater. She was approximately 6 feet from the booth passing the waitress who would be serving us at this time. My granddaughter asked for a water and I ordered an alcoholic beverage for myself and then asked for the same for my daughter to which the waitress answered that she could not take the order for the second drink until she saw my daughter. I explained she is right there she is just getting my sweater from the car and she again said she could not place that order until she saw her but that she would get my order started to which I agreed. When my daughter returned she asked for her beverage and the waitress said I have to see some ID. There is a notice at the door that says they are now carding everyone. She had not asked me for any ID when I ordered a drink and my daughter being 46 years old does look younger but she does not look any where as young as 21, the legal age for drinking in the US. So my daughter looked in her wallet and she did not have her drivers licence there so she handed the waitress her medical card which has her picture and date of birth on it. This is a proper ID. To which the waitress replied Do you have a passport. My daughter then went to the car again and brought back her NEXUS card which is the same as a passport. It has her picture and her date of birth on the front. The waitress then said I am not accustomed to Canadian ID to which I replied You have to apply for a Nexus card in the US an | |
| | 9/19/11 |
| Review for Applebees at 10407 Gravelly Lake Road Lakewood, WA 98499 The service at this Applebees is very poor, and the staff seems unaware of customer service or what it means. My family went there to celebrate my son's 16th b-day and we were all extremely disappointed at their service on September 19, 2011. The list of our concerns were: 1. After we were seated, it took 8 minutes for our wait staff to come and take our "drinks" order. It took another 9 minutes for the first drink to arrive, and another 5 minutes for the rest of the family. 2. When the rest of the drinks were delivered, our waitress did not take our food order, and my husband said "when will you take our orders?" She paused, and mumbled something but kept going. No apology nor mention of reason why our orders could not be taken at that time. 3. When we finally ordered our food, it took 35 minutes for it to arrive. The manager who was present at that time (6:45 PM-8:00 PM), was very unprofessional as she stayed in one table talking to a few customers mostly male. In addition, she only greeted and spoke to a "few" tables clearly scanning the restaurant for what she deemed as "preferred" customers. She finally helped the staff in bringing a drink here and there, yet she kept going back to the same table to talk to the male customers. When she finally came and assisted our waitress and gave us our appetizers, she left rather quickly ane went back to the same table and did not include a dipping sauce for our onion rings. It took us another 2 minutes to wait for our waitress to bring the dipping sauce. Again, very nonchalant and no apology from either of them. 4. Throughout our meal, our waitress her name is Brittany H., never came to ask us if we needed anything untill I raised my hand to ask for drink refills and steak sauce. The manager passed our table multiple times, and again her lack of professionalism really showed. She never once asked us if we needed anything. NOTE: A) The practice of good customer service starts from the top. As a customer, I observed that this was extremely lacking from the manager therefore, it trickled down to the staff. B) The manager's preference of who she greeted reflected a need for "cultural awareness" training for this restaurant. We are in Lakewood, WA and as a teacher here, our student population reflect our multi cultural population in the community, not to mention the families that come from Fort Lewis Army Base and McChord Air Force Base. C) Clearly, the manager at this restaurant showed "indifference" to people of Asian and/or Pacific origin. As a spouse of an active duty soldier, it was sad to have my children witness this behavior. I hope that Corporate Headquarters take note to my review as well as other people who took the time to do so in this web site. | |
| Carla LeMire | 9/20/11 |
| My Grandson was wrongly terminated by the GM at Applebees in Mesquite, TX. He was accused of having alcohol in his drink when he arrived at work on 9/16/11 and sent home. I took him to work that evening and he was drinking cherry lime soda that I purchased for him. He was not even given a blood alcohol test, just sent home with instructions to bring back a sealed bottle of the soda he was drinking. I took him back with another sealed bottle and the GM said she would call him. 4 days later, still no call from her. On 9/20/11, he went up to the restaurant and was told he was terminated for drinking and asked to sign a document. One thing I left out was that he spilled some of the soda on the floor and the GM raked her hand across the floor and smelled it. Not only that, she asked one of the other Employees if she was dating my Grandson, the girl said "yes" and the GM told her that she could find her a better guy to date. Very professional, correct?? Bottom line is it is a lie that he was drinking, I am his witness as well as his Uncle. Please advise as to how you will be handling this matter. | |
| Jessie L. | 8/15/11 |
| My husband, my two children, my brother in-law, his room mate, and I went to the Applebees in Berlin Vermont at about 3:30pm on last Thursday August 11th. We were immediately seated, our waitress did her job well, and used her time very wisely. However when two of us ordered the rib basket the ribs came out burnt, they were extremely difficult to bite into, this was not a big issue, we simple wanted to get a couple rib baskets a little less done. Spotting three girls in Applebees uniforms two sitting at a round table, one of the two was drinking an alcoholic beverage the third was standing between the two who were sitting we said to the middle one standing, who was working 5 minutes prior "excuse me ma'am could you get our waitress?" the one drinking said "O I cant I am off the clock and I have been drinking so I can not go to the back", We then said to the one drinking "ok, that's fine, sorry". Looking to the middle one again we said "could you ask our waitress to come to our table please?" The one drinking then again said "we are off .... all of us." I then asked another waitress passing by to please go out back and ask our waitress to come to our table, the passing waitress did so and our waitress came, took the ribs and brought them back to get us some others. We were mildly irritated by the less than helpful women we had asked in the first place to get our waitress so we asked to see the manager, when the manager came out we quietly explained the whole situation to her and said "we don't want to cause an issue and aren't out to get a discount or get some one in trouble, we just want some one aware of the situation, perhaps the workers who are not working shouldn't be in uniform". when the manager politely thanked us and left, the woman who was sitting and not drinking yelled across the restaurant "YOU GUYS ARE FUCKING JERKS" I looked away then looked back in shock, she then said to me "YEAH I'M TALKING TO YOU BITCH" I immediately took my children, who are 1 and 2 and left, I asked to pay the bill, but the manager would not allow it she even offered to give me coupons for free meals I turned them down explaining I haven't even had an experience the bad at friendly's. I thanked the manager for her interest in our concerns and for comping our bill, tipped our waitress, and left. | |
| Kathy | 8/17/11 |
| I worked at Applebees, in harper woods, Michigan and it was nothing but terrible the whole time. I was the hostess for them. Everyday we would have no less than 8 complaints. The servers didn't care about the customers. If I wa a host I should never be the one gettin the tipped because I did more than the servers themselves. Got wrote up, and days taken from me, after being in the hospital for a serious issue-had notes to prove each and everyday. The managers never listened, always screamed. Unfortunately, I had to resign because I couldn't handle it. Being talked down by the managers everyday, having people complain everyday. it wa more of a hangout than ever a job and I really blame the managers for that . They could do more, when customers even say tr managers aren't sh** is just sad. Applebees needs to make a drastic change before it's too late! | |
| G. Felder | 8/19/11 |
| "I have sent an email prior to my incident I had with the Applebee's on Broad River Road in Columbia, SC. All I wanted was fresh, hot food. Instead I got stale, cold food and had to come back from work and take it back to Applebee's. I called and the manager was unconcerned, and not professional at all. I threatened him when I got there and said I was calling the corporate office. I am still going to notify them because I think I tried before and they still have not gotten back with me. My chicken wontons was as stale as can be so as the cheese sticks cold and stale and chicken. He was an older Causcasian male there at the time.. It was around noon when I called to pick up my order. YOu should have a record of my email somewhere. I have not been there since. I was a customer that goes there at least two to three times a week and spend over ten dollars for my lunch. So you guys lost out.. Thanks, Sincerely, MS. Felder" Report as Offensive Time remaining to edit: 03:23 Write a Review Add a Review for Applebees Neighborhood Grill & BarYour Name: Review Title: Review: I have sent an email prior to my incident I had with the Applebee's on Broad River Road in Columbia, SC. All I wanted was fresh, hot food. Instead I got stale, cold food and had to come back from work and take it back to Applebee's. I called and the manager was unconcerned, and not professional at all. I threatened him when I got there and said I was calling the corporate office. I am still going to notify them because I think I tried before and they still have not gotten back with me. My chicken wontons was as stale as can be so as the cheese sticks cold and stale and chicken. He was an older Causcasian male there at the time.. It was around noon when I called to pick up my order. YOu should have a record of my email somewhere. I have not been there since. I was a customer that goes there at least two to three times a week and spend over ten dollars for my lunch. So you guys lost out.. Thanks, Sincerely, MS. Felder Chars Remaining: 1055 Rating: Please choose a star rating Security Code: Retype Security Code: * Please choose a star rating Updating Review... Please wait. Reply to a review for Applebees Neighborhood Grill & BarOriginal Comment by "" Your Name: Message: Chars Remaining: 2000 Adding Reply... Please wait. Reply to a comment by Original Comment "" by Your Name: * Message: Chars Remaining: 2000 * Adding Reply... Please wait. Report Offensive/Inappropriate reviewReview you are reporting: on Please fill out the following:Your e-mail address: Email address is invalid. Your feedback: Please enter your feedback. Report Offensive/Inappropriate review Review you are reporting: ... From on Please fill out the following: Your e-mail address: An e-mail address is required. The e-mail address is invalid. Your feedback: Please provide your feedback. Show larger map Applebees Neighborhood Grill & Bar, 2344 Broad River Rd, (803) 731-2853CloseDriving directions | |
| D M | 9/16/11 |
| my wife and i have been eating at applebees for years several times a week and like the atmosphere and waitresses and managers and the food taste great but ive been asking applebees to add some less fat and sodium meals to there list to choose from // i had a heart attack 3 yrs ago and i need to watch my sodium so when i started checking into applebees sodium and fat content i was supprised how high most of your foods are // so i starting just eating salads but i would like something else sometimes to // but im afraid to so in the last month we have been going to a different place to eat i cant eat all that sodium like whats in your sampler meal (nearly 5000 mg of sodium ) come guys your killing your customers regardless if the food taste good its not healthy// so till you start adding healthy meals to you menu we will be eating somewhere else | |
| Pete Adams | 8/23/11 |
| I and two others were vendors at the indiana state fair 2011. we stayed at the st. vincents motel on 86th st.the only place that was opened that late at night was applebees.i have been a food and beverage restaurant mgr. for 20 years and i was shocked with the service we recieved.for the first three nights it took 15 min to get drinks on the table.beer took even longer...the place wasn't busy.we spent about 50 dollars every night.i don't know how to say this without sounding racist because i'm not.when we had white waitresses we were waited on promptly and the service was excellent.when we had black waitresses we were pretty much last for everything.i did notice one evening when i was timing everything just to see how long everything would take that a black couple arrived and were seated the same time we were...we had a black waitress. they ordered and recieved their entire order before we even got our drinks...i asked why is it every time we come here does it take over 15 min. to get our drinks the reply was you guys come so late at night...i see the hours on the door and it says closed at midnight...my question is at what time does the service change because it is getting late?on one occasion we were waiting for our drinks as usual and the mgr. was passing out free pudding shots.shouldn't he be making sure his customers are being taken care of?we spent a total of over 800 dollars at this place.i was afraid to drink my diet pepsi in fear of not getting another one with my meal...that is POOR MANAGEMENT...i'm not doing this to try to get coupons or credit for anything in that restaurant.i just thought corporate might want to know what is going on in that place...one night after i drank my diet pepsi i found a metal object in my glass.big enough to kill me if i had not been using a straw.i will never go to applebees again...next year i hope something else is opened that late at night.the mgr.needs to be fired...good luck with this one... | |
| Festim Mahmudi | 8/28/11 |
| Terrible service, was regarded as a drunk by the bar tender although I only had one beer the entire stay, and when the manager came by she did not once apologize to me about the situation and told me that it was routine for the bar tender to label me as a drunk. Awful service, never again. | |
| Tony Cotto | 8/30/11 |
| My family and I visited the I - 95 Applebees in Savannah GA on Saturday, Aug 20 around 5:30pm. We don't normally eat at Applebees, however, we were on way to Florida and decided to spend the night at a hotel off of route I - 95 in Savannah. The restaurant was very dirty, particularly the wooden blinds on the windows were totally covered in dust...it appears it has not been cleaned for a very long time. The waitress was not very happy and simply not friendly. The drinks she served were very watery and she just exhibited a "not caring" attitude throughout our visit. The food was finally served by different people who were great. The waitress just left alot to be desired. The entire experience was just very disappointing. | |
| R. Rossmann | 8/30/11 |
| I wish to advise that Applebees in Little Elm TX is having issues with either over serving customers alcohol, or serving alcohol to already intoxicated persons. There has been numerous times where the Little Elm Police Department responded to the location. The calls come in ranging from intoxicated person, to belligerant and intoxicated persons. Also on several occassions, patrons have been arrested for fighting in the restaurant. The rute cause for the fight, was alcohol related. I plead to you with this issue, before Texas Alcohol Beverage Commission must get involved. With the staff at this Applebees allowing this to persist, I can only imagine what would happen if a young child was to get hurt from someone intoxicated at the hands of Applebees. | |
| Mark S. | 9/2/11 |
| I just wanted to comment on the three most exemplary employees from the Manchester, CT APPLEBEES location. I am a regular customer that stops in to Applebees in Manchester, CT, 1-2 times weekly and have been a customer for 3-4 years. My food quality has been exceptional, with the best/my favorite entree being the Steak & Potato salad. But what stands out about the excellent service at the Manchester, CT location is the customer satisfaction and hard work exhibited by three specific employees: Kara, Traci and Christine J. who can be observed on a daily basis of going "above and beyond" the call of duty in making sure that their customers are extended exceptional service, and that they can frequently be observed helping their fellow workers, delivering food promptly, and assisting in making sure that each others tables/customers are assured prompt service. I have personally observed each of these three (Kara, Traci, and Christine J.), working well beyond the hours where their counterparts have left their shift, to make sure that the table areas are cleared, swept and prepped for the next days shift to arrive. They never cease to slow down, lag behind the other employeees, and can frequently be observed in doing more than their fair share of the work involved in completing the customer's orders, and in ensuring that the facility is cleaned/cleared for the next day's shift. It is uncommon that you can observe this type of hard work ethic today, and I greatly appreciate the management and ownership of the APPLEBEES that oversees the hiring of inidividuals like these 3 exceptional employees. I also wish to note an individual named "Mario" from the cook staff, who frequently stops out into the customer table areas to greet customers and comment on the sports teams they are watching on the t.v.'s in the restaurant. Thank you for the service and quality of the food delivery which you have given me over the past 3-4 years at APPLEBEES in Manchester, CT. Mark S. | |
| Chris Holland | 9/4/11 |
| Hi, My name is Chris Holland. Some friends and I visited Applebees at the 5149 Jimmy Lee Smith Pkwy, Hiram Ga, 30141 location last night. We arrived at 7:40pm looking forward to a great meal and a great football game between the UGA Bulldogs and Boise State Broncos last night. Instead, we were lied too by your employees and the service was very poor. First we were lied to by your employees. When we first arrived we told the hostess that we wanted to watch the football game. She said "which game?" We told her between GA and Boise. At first she was going to sit us near the bar but then she then asked us how many people are in our party and we told her eleven. She said that the booth near the bar would only hold nine people. She said she could sit us over on the right side of the area and put two tables together. She then said she would turn the tv towards us a little so that we would not have any problems. Finally at 8pm, I asked our server if she would change the t.v. to the UGA game. She said she would have to go ask. She never came back, so then I asked the hostess that we talked to and she said that she would have to go ask. She finally returned about 10 miniutes later and said the channel cannot be changed because it would change other chanels near the bar. I asked to speak to the manager and she told me that they could not change the channel. I told her what the hostess told our party. She had a bad attitude and acted like she did not care. During this time, there was no one watching the t.v that was in front of us. They were watching the GA game. We looked in the bar area and almost all the television's except three were on the GA game. Secondly, our food service was very bad. I ordered a sweet tea when we first arrived. When I received it, it was not sweet at all. I asked the server if I could have a coke instead. I looked at the time when I asked it took literally 20 minutes to get my drink. We had to wait an extremly amount of time for napkins,etc. There were not a lot of people in at this time, so there should of not have been excuse for this. In conclusion, we felt that your establishment could have done better to treat us right! If we would have known this from the start, we would have went somewhere else. We were lied to by your employees and your manager on duty did not care. I would not recommend this location to anyone, and my family and friends are very weary about eating at any applebee's from now on. I am forwarding this email to them. They may add there personal stories and send you a copy of this. I will be contacting the corporate office. Thanks, | |
| roger | 9/4/11 |
| our food was good, though it didnt arrive at the same time, out of 4 people we all got our meals at 4 different times. but that isnt the problem, it was the poor service and lack of warning about the servers mistake. my girlfriend and i went on a double date with some good friends of ours friday night ( 10:30 9/2/2011) in the battle creek michigan area. worst applebees experience ever. this being one of our favorite places and the place we default to since its where we went on our first date makes this whole thing even worse. we had various little issues that arent worth mentioning for the most part, but our night ended with us being charged 10+ dollars more (the bill for our friends) instead of our bill. now, to explain how it was. we didnt have their bill in our check book, so this should have never been an issue. our check was for 26 dollars and change, and our friends was 38 and change. so how we got charged for it from the get was pretty messed up. then, we check our bank account the next day only to find that the money charged to us from BOTH checks was taken out. we are students, we work as student workers at our college, so we dont make very much money and to go out like that is a once in a long time thing. not to mention we now have 5 dollars in our account and a car low on gas. this puts us in a very bad predicament. i called the applebees the next day and asked to speak to a manager, i explained everything that happened to him, and his whole attitude was oh i cant do anything for you. in my experience of eating out, when someone messes up like this, there is usually some sort of compensation, whether a discount or a free meal to keep the people coming back and to let them know they are important for their business, because without their customers they wouldnt be open for business. we never even got so much as a sorry. it was "it will take 5 days to return to your account and theres nothing else i can do." if the guy would even have been nice about the whole ordeal it wouldnt have been as bad. we didnt even know that it would take a few days until i called the manager. the waiter never even gave us a heads up about this. it seems this location doesnt appreciate their customers business and that it is what it is. | |
| Jen | 9/10/11 |
| Where do I start. I took my family out to the Goodyear,az tonight and what a mess. First we walk in and the hostess dropped out folk and knife on the floor and tried to pick it up to take it to our table. I said what are you doing the folk hit the floor,she put it back in the bin with the rest and said sorry. I had a feeling to walk out then,but gave it a chance. We went to sit down and it was like a puddle on out seat from them cleaning it. They had to give us napkins to dry it. I guess you cant complain about a wet chair?Then my husband ordered a beer and there was black stuff floating around.I took my daughter to the bathroom and it smelt so bad- the reason, the toilets did not flush and poo was in there. Nice when you are eating,the smell works for the food I guess. I get my food and omg make me throw up. The worst sandwich I have ever had.I put it down and walked out. My husband is the kinda guy that does not say much,but he was ready to get out of there. Not one person smiled while working or was pleasant to speak to. I will never go back and never tell a friend to go close to there. I think the place needs to be dusted,swept,and wiped down. It's embarrassing. You should really send someone in there undercover..... | |
| Tracy | 9/11/11 |
| Applebees has fallen downhill fiercely. The food looks nothing like the picture when you get it and the taste isn't any better. Alfredo sauce tastes like it was poured over the noodles without proper heating. On our last visit, a few employees were on break and instead of going outside, they stood in the doorway and started smoking. We asked nicely the 1st time but when we asked a 2nd time, we asked for the manager who said, "you're right, I'll talk to them." I'm done. | |
| rosine | 9/12/11 |
| bonjour bien aimé Je vous contact aujourd'hui car bien vrai que l'on ne se connaisse pas mais cela n'empêche ce geste de ma part. Je me nomme Mme Rosine ADAM d’origine Belge, mais pour raison particulière j'ai du être une aventurière à la recherche de je ne sais quoi. La raison qui me pousse à vous est la suivante : Je voudrais passer par votre canal pour faire une œuvre de charité anonyme dans votre département. Je suis née le 24 Février 1928 a Namur en Belgique .J'envisage de faire une donation de tous mes biens. J'ai presque vendu mes affaires dont une compagnie d'exportation de bois au Canada ou je vis depuis près de 30 ans, une partie de tout cet argent sera versé à différentes associations, et des centres d'aide au orphelins et aux sans abri. Je ne sais pas dans quel domaine d'activité vous exercez mais je souhaiterais vous aider. J'ai en ce moment une mallette de couleur cendre qui contient une somme un peu importante pour réaliser un projet que j'avais garder pour un projet de construction. Je serai grée de vous donner cet argent qui pourra vous aider dans votre entreprise, je vous prie d'accepter cela car c'est un don que je vous fait et cela sans rien demander en retour. Je souffre énormément et j'ai très peur, je n'arrive presque pas a dormir la nuit comme la journée car je ne veux pas mourir sans avoir fait don de tout cet argent sinon je pense que cela serait un gâchis. Veuillez me contactez a mon adresse mail :rosineadam@hotmail.fr dès que possible si vous êtes d'accord pour mon offre. Que la paix du seigneur sois avec vous et qu'il vous bénis | |
| Francisco A Enciso-Vera | 9/13/11 |
| A few months ago I submitted an analysis of your ads where a steak was featured. I wrote: The steak you show in your TV ads looks hard and stringy. I was sent a confirmation of my statements. However, I was never invited to come back. Recently I have seen your ads on TV also featuring your steak. Now this steak looks great, tender, juice and soft and of course appetizing. I was impressed. I would like to try your new featured steak but cannot afford it since I am on a limited income with SSA. I'll be saving my coin change every month to go try your steak and hope it is as delicious as it looks on your recent TV ad. I haven't had a steak in a long time because I can't afford it. Anyway, when I get enough money saved I'll visit one of your new establishments in Kent, Washington. In no way am I being fastidious or sound sarcastic, I am only making my sentiments be known to Applebee's which I think is a great restaurant. You can send me correspondence at Francisco A. Enciso-Vera / 10525SE 226th St / Kent, Washington 98031. I am looking forward to trying your steak as soon as I get enough change saved. Thank you for your time and attention on this issue. Francisco | |
| liz .w | 9/13/11 |
| i live in murray,ky..we have a applebees here that over cooks your food or burns it.. you never can get help..and thay never take any thing off your bill..so if you ever come thue murray,ky stay out of our applebees unless you want to drink thats the only thing hay can get right..... | |
| Dennis X | 9/9/11 |
| On 9-8-2011 my lady and I visted Applebees in Fayetteville,Ga.30214 and was amazed at what happen during our visit. When it came time to close out our check, we gave the waitress our credit/debit card to close out our tab. She proceeded to close out the bill but somehow came back to inform us that we had insuffient funds in our account. By then, we are like WTF!!!! Part of our order was canceled prior to this transaction so I proceeded to use cash for the other portion that we kept. Here's the "daggar", when we got home we looked at the receipt to learn that the last four digits on the receipt did not match the one on our card. People please be aware when using debit/credit card to always check to make sure the data is correct. Once we got home and checked our account online(money was in the acount) we deceided to drive back to the restaraunt to speak with the manager. Well after investigating, on the manager's part, she learned that the waitress swiped a giftcard instead of our card. HUMMMMM.... (how about attention to detail) very interesting!! What say you? We felt management could have at least offered a gift certificate (not that we needed one) after all of what we had to go through. We have decieded not to every visit that location again. I'm just saying and not accussing...BE AWARE OF CREDIT CARD SCAMS!!! | |
| jsw | 7/10/11 |
| Why does the applebees in Kentucky don't let their workers go to church the managers don't care | |
| Karina | 7/13/11 |
| Applebee's on George Dieter/Montwood in El Paso, Texas We took our daughter on 7-12 to celebrate her bday. We took pictures during our meal and when we left, we left our digital camera behind. I realized it later that night and immediately called. I was told our server was gone for the day and nothing had been turned in. The next morning I went in and spoke to ALBERT, our server, personally and he told me "Oh yea, I saw it but I just left it there. I didn't get it." I then spoke to his manager and she told me that ALBERT had told her that he "saw it but forgot to pick it up", which is not what he had told me! Does anyone believe this story? absolutley not. It's a shame they hire this worthless, dishonest individuals. Never again will we set foot there. You shouldn't either! And ALBERT you are a thief!!!!! | |
| dan | 7/16/11 |
| what happen to applebees burbon street steak? tasted like salted rubber. | |
| JoAnn G | 7/18/11 |
| My husband and I went for lunch at the applesbee's located at105 Wilton Blvd New Castle, Delaware. 302-322-8202. This was the worst experience we have every had. It was 1:00PM only 5 other tables in the place with about 6 servers. I order the lunch special soup,salad, and bread stick for 6.99. We were rushed to place are order once we did the wait for the food took 35 minutes. I asked the server Kim S. could I please have my soup or salad. Well 10 minutes later she comes with the food. Kim asked me to tast the soup to see if it was hot. Yes, it was. The waitress left the table I started on my salad which was very very tiny. The salad was hot. Must have sat under the lights in the kitchen with my soup. There was no bread stick. My husband order blue chesse for his trio. No blue chess. Waiting another 10 minutes Kim arrives at table I ask for my bread stick and the blue chesse dressing, Her reply was I will see if there are any bread stick. Mean while we observed all the servers standing around the bar talking. Well, I am now very upset. Another 10 minutes goes by here comes Kim with a breadstick which was cold & the blue chess dressing. The soup was good & hot. I wanted more salad but by this time we had enough of AppleBee's. | |
| Marge D. | 8/4/11 |
| When I got up after finishing lunch, I noticed a bread-sized wet spot on the back of my pants just above the knee. The booth hadn't been cleaned properly, and I had sat down on whatever was there and didn't notice until I got up to leave. The spot was a greenish-brown, and it was very oily. I asked the waitress for a damp cloth to wipe my pants up, and she waited on another table before bringing me a dry cloth. I asked again that she dampen it. The manager came over to see what the problem was. He looked at the spot and said it would be OK and then left. Nobody seemed very concerned, and I left with a wet, oily, dirty large spot on the back of my pants. The pants were new, and since washing them, the stain is still very evident. I wasn't offered anything and never thought of asking at the time. Upon reflection, I'm wondering why the manager didn't offer to either discount the price of the lunch or at least make an apology. None of the staff seemed very concerned about my ruined pants, which I can't wear again. I'm not asking for anything now, but you should know that we won't be returning to Applebee's, nor will we recommend it to anyone else. | |
| Maribeth wright | 7/22/11 |
| I am presently in Applebees in Lebanon tn that I frequent several times a week. I love coming here but tonight the air is out so I am leaving. It is record high temps here as you know. I do not know how your employees are going to make it through the night. I understand this has happened several times this month, and it is hard to believe your restaurant can not afford to keep it cool for your employees. I won,t stop coming but I am leaving tonight. Unfortunately they are trapped here trying to make a living Maribeth wright Lebanon tn | |
| Linda Sampson | 7/22/11 |
| My brother and I went to an Applebee's on 7/22/11 at 12:30pm at Steel Yard Commons in Cleveland Ohio. We were seated after a twenty minute wait. Our waitress knowing we could hear said real loud "they are going to sit there quite a while I'm busy". We waited and waited stopped another waitress and asked if we could get some servie? She said I'm not your waitress walked away and never came back neither did our waitress. We left and went to a near by I Hop and had wonderful service! Needless to say we will never ever go to that Applebee's again! | |
| Judy Miyazaki | 7/23/11 |
| Applebee's in Metarie, LA. My husband ordered two meals for take-out--both salads. Two problems: my salad dressing was the Balsamic vinegrette--holy Toledo, it was awful. I would not be reviewing this restaurant just because of this. But, when I received my credit card bill, an extra tip was added to the bill. We had already tipped 15% for take-out but I guess they wanted more. After the big hoohah about them giving alcohol to children, and the reviews I've read above, Applebee's has really gone down hill. | |
| Ann Elam | 7/25/11 |
| My Red Hat group went to Applesbee's for a night out. We called before coming to let them know it would be a large group and also the time we would be there. The lady who planned the outing got there a half hour before the rest of us to make sure every thing was ready. Imagine our surprise when we had to wait for over an hour to get a table. We were not even offerec a drink while we waited. The lobby area had cups sitting in the windowsill. One cup spilled all down the back of one of our ladies. The manager did nothing to make our stay any better. In our five years together this is the first time we had to wait to be seated. We will not be going back to Applebees. | |
| Rita | 8/3/11 |
| I ordered medium rare steak and got well done. The waitress took my plate back to bring back another plate with med rare steak. I took one bite out of the creamy garlic potatoes that was good on the first plate....but tasted like Pine-sol. There were 6 of us for dinner and my sister in law took a taste of my potatoes and she said for sure there is a strong taste of Lysol or Pine-sol in the potatoes. The manager of the Pinole California Applebees came over to the table and stated that no one would have PUT pine-sol in my food. I didn't say someone put it in my food, just that it tasted like it. He was so rude and all the other customers in the place heard him. Did he want me to eat it because he said so??? What an unprofessional person this man was. No more Applebees for me. | |
| Aundra W | 7/26/11 |
| Went to Applebees in Harahan Louisiana on South Clearview pkwy after calling first to see what time they closed, I was told midnight, arrived at 11:18 and the entrance doors were locked.. i called back and was told they lock the doors at 11:30pm to basically keep people from coming in so they can close on time... So they really close at 11:30pm and not 12:00am.. all we wanted was an appetiser... NEVER AGAIN | |
| Kathie Brittingham | 8/1/11 |
| I HAVE BEEN TRYING TO TALK TO SOMEONE AT APPLEBEES HOME OFFICE ABOUT SENIOR CITIZEN CARDS CALLED "GOLDEN APPLE CARD" NO ONE CAN TELL ME HOW TO REQUEST THESE OR SEND ME AN APPLICATION ALL I GET IS THE RUN AROUND. THE E-MAIL ADDRESS THEY GAVE ME IS ALSO NO GOOD !!!! IF THEY DO NOT HONOR THESE "GOLDEN APPLE CARDS" THEN TAKE YOUR FAKE ADVERTISING OFF THE WEB. AND THE STORE IN SALISBURY MD DON'T KNOW WHAT THE CARDS EVEN ARE OR IF THEY CAN GET THEM !!!!!!!!!!!!!!!!!!!! | |
| lois v admire | 6/23/11 |
| I have enjoyed Applebee's coming to town. My friends and daughter eat there once or twice a week until the end of April. ON Tuesdays after bowling we generally eat about four o clock. The first bad Tuesday we had a large indifferent young man took our order and was served. Last we saw of him. finally we got his attention and told him we were finished. he left and didn't come back. I kept watching him visiting in the little group of servers. Petting one of the girls hair.after about twenty minuets a couple came in to his station.when he came for them I ask for our ticket.He said wait a minuet. I told my daughter He wont last long. The next Tuesday do you believe I got the same lazy waiter. He did take our order. After a half hour or more I ask the host to check on our order. He and a waitress brought our food right back with apolgies. The new waitress gave us great service and it felt like Applebee's.Our waiter was still up there in the little gathering of waitresses visiting. The third Tuesday I had a friend with me and we were seated quickly. and sat and visited after 30 minuets I ask the host to go up to that group of servers and get us a waitress. The host apoligized but not the waitress. (most of the time we are usually the only ones there) She took our order. after quite a while my friend ask me why it was taking so long. I had ordered a steak so maybe that was 5the problem. Then the waitress came and told my friend t6hat she couldn't have the soup and salad that it was to late. I said, " did it take you all that time to figure that out? " She was smart and ignored me. When our food was brought by another and we could not have ask for better service. I wrote a letter to the manager but got no response. And haven't been there since. I realized that the manager could care less. He didn't seem to bother him that they group out side the kitchen. I told my friend Phyllis Gillet and her friends who ate there twice a week. She said that they no longer 3eat there. The last time we were there I found a big red hair in my salad and I told the waiter I wouldn't pay for it. He sai9d well you will pay for the soup there is nothing wrong with it. Manteca CA | |
| Angela k | 6/23/11 |
| i offen eats out and i love Apple bee`s on saturday June 18 , my husband and I treated some of our church members to dinner, my dinner was fine but I ordered the brownie with ice cream for dessert after takin a couple of spoons of ice cream why did i bite down on a piece of meat in the middle of my ice cream now where i `am from they don`t have meat in ice cream. the manager only wanted to take the dessert of the ticket but i feel like he should of took my whole meal off. this Apple Bee`s was in West Memphis , Ar. | |
| Wayne B. | 7/1/11 |
| Eating out is supposed to be an enjoyable experience, but when I ate out at the Applebees in Lionville, Pa., it was anything but. My wife and I had ordered from the 2 for $20. meal menu, she got a chicken salad, I ordered the sirloin steak. At first my steak came back too well done, I'd cut into it like 4 times to examine it. At my dismay of finding it too cooked, I requested to send it back upon which the waitress Melissa said she'd have to get approval from the manager. The manager was apologetic and had a second steak ordered to my desired medium rare. The steak at a look was gray, with a slightly pink/gray color. The taste was even worse, probably the single most disgusting tasting steak of my life. When I informed waitress Michelle of this, a coy smile coursed her face and I asked if she had spoken to the manager, who evidently was hiding and unwilling to return to my table. Michelle said that "the manager had already replaced my dinner once." Upon leaving I informed "Michelle", that if I did get sick, I would bring up charges. I left feeling naucious. I eat out quite often perhaps 3 or more times per week for dinner at various restaurants. I've never been a big fan of Applebees to begin with, but it will be with great hesitation if I ever step foot in one again. This Applebees is evidently "new" and in this economy trying to make a profit, but I must say that this steak was the most gawd awful piece of meat. I wouldn't feed it to my dog or a homeless Democrat. I read about how the Japanese are turning "human poop" into food, that might have been it. If this is the future of dining out, God help us all. | |
| Monroe customer | 7/3/11 |
| Applebees in monroe, ga... Worst place ever. Wait staff is more concerned with helping their friends than actually waiting on customers. Food is either cold or undercooked. I waited for 45 minutes for a salad while others who came in after me got their appetizers AND meals. Never got a refill on my tea, and when I complained, I was told by the manager that "these things happen". Yes, they happen in a craptastic restaurant. Never going again. I will go to Longhorns next door... | |
| Mark Schmitt | 7/4/11 |
| After being asked how I would like my steak I said med.rare. I then received a piece of meat that was so over cooked that I called the waiter back and told him that I did't want it. He said that he would be happy to get me a new steak and I said that would be fine, by the way now my girlfriend is already eating. A second steak was brought to the table as was the manager and I was asked how it was, I replied it's as bad as the first one. By now my girlfriend is almost done with her shrimp so I decide to eat some of the steak and french fries. She told me her shrimp were so well done it was like chewing rubber but she did't want to say anything because she thought it would look funny. When I got the check i couldn't believe it was for the full price and the manager said "you seemed to be hoofing it down pretty good". I couldn't believe he said that, WOW , how very unprofessional of him. How do you stay in business. | |
| ms. wilson | 6/25/11 |
| I was refused seating and was asked to get up and held an argument with me out in the lobby in front of all the other customers!!! I'm very upset, everytime I go to the Applebees in Monroe, La there is a problem and I'm sick of it, from the food being cold,wrong order and from the management being unprofessional | |
| larry escobedo | 6/25/11 |
| I have Applied at Applebees..Ive worked for you and applied in knoxville,tn..yet left to alabama and now, this website wont let me apply...i was wanting to reset my account..since my information has changed ...here is my email acc: escojolawry@gmail.com | |
| Wendy Dalton | 6/27/11 |
| Applebee's in our area has begun to go downhill quickly. The management doesn't care if your food quality is poor, minimal food is given for what you're paying for yet they fill your plate with less expensive items such as over half a plate of rice on a plate of stir fry, and management when they do know what happens offers no apology, no credit and then does not come to ask how your food is. After speaking to the Regional Manager today, I can see why. Apparently he has similar attitudes. I agree with the woman who stated, Know your customer, Care about your customer, and Act on Behalf on your customer. Their revenue is driven by customers and I think they forget that. I think many managers, especially the higher up ones, should be re-coached on how to deal with a customer. | |
| LaWana | 6/29/11 |
| I visited my favorite restaurant today and greatly disappointed with the service. My server sucked and the manager wasn't ANY help! John Williams, shouldn't be a manager anywhere! He is not fitted for this job! Applebee's of Starkville,MS, really disappointed me! | |
| Duane Allen Jenkins | 6/30/11 |
| I'm a long time customer of Applebee's. The only problem I have with the company is we have no Applebee's in Norcross, Georgia. We had a store, however, it went away. Open more locations and " We will Come". | |
| K.Lewis | 6/11/11 |
| On Wednesday June 8,2011 my husband and I went to Applebees in Miamisburg Ohio (by the Dayton Mall). It was the worst dinner there that we have ever experienced. I ordered the fish and chips, when I received my dinner the fish was sitting in a puddle of grease. When I complained to the manager he did apoligise and took my plate and said he would fix it,when he broughtg it back it was still sitting in grease just not as much. My husband ordered the cajun steak and shrimp. It was supposed to be on a bed of rice with red beans and okra and other vegatables. The shrimp was supposed to be blackened. The rice had very little beans and no okra or veggies. The whole meal he said was very bland. The manager did take my fish dinner off, but it was just a bad experience. | |
| Patricia | 6/13/11 |
| I called car side to go and waited three minutes and finally hung up. I called again and place my order. I wait at carside for 25 minutes! By the time I got the food it was cold! | |
| JOHN MCBRADY | 6/14/11 |
| HI I SPENT NEARLY $15.00 LAST THURSDAY WHILE WATCHING THE NBA BASKETBALL GAME THERE** I ORDERED THE PULLED BEEF SANDWICH ***WITHOUT THE (SPICY COLESLAW) AND WITH SMAILL ONION RINGS ON IT*** IT WAS ((ALL DRY!! INCLUDING THE ((ONION RINGS)) AND **ALMOST NO BBQ** SAUCE ON IT!! I CALLED THE MANAGER TWICE 2 DIFFERENT ONES AND I NEVER RECEIVED THE $15.00 GIFT CARD IN THE MAIL LIKE PROMISED!! I LIVE ONLY (2 MILES FROM THE RESTARANT,SO IT SHOULD HAVE BEEN HERE LAST WEEK!! I OFFERED TO PICK IT UP THE MANAGER SAID NO!! WE SEND IT CERTIFIED MAIL THIS IS INSULT TO INJURY.I LOVE APPLEBEES **** IN THE PAST**** PLEASE SEND ME A FEW EXTRA $$$$ DOLLARS TO SPEND IN A GIFT CARD FOR ALL THIS TROUBLE!!!! THIS IS MY ADDRESS JOHN MCBREARTY 4331 CREEKSIDE BLVD KISSIMMEE FLORIDA 34746.***** MY PHONE # 407-790-1877!! THANK YOU!!(I WENT TO THE APPLEBEES ON RT 192 IN KISSIMMEE BY SAMS CLUB) | |
| joyce bartolo/bartoloj@dejazzd.com | 6/15/11 |
| MY HUSBAND AND I ATE AT APPLEBEE IN LEWISBURG, PA... WHEN WE WHERE SEATED OUR SERVER TOOK OUR DRINK (TEA&WATER)..THEN WE NEVER SAW HER AGAIN...WE FINALLY FLAGED DOWN ANOTHER SERVER AND SHE SAID IT WAS NOT HER TABLE BUT ...SHE TOOK OUR ORDER ANYWAY...WE HAD ORDERED SOUP,SALAD AND BREAD..SOUP WAS NOT EVEN WARM... SALAD WAS GOOD...HAD TO ASK FOR OUR BREAD STICKS TWICE...WHEN THEY FINALLY CAME THEY TASTED LIKE THEY JUST CAME OUT OF THE "FRIG"...COLD WITH OIL ON TOP AND SEASONINGS ..NOT GOOD... POORLY RUNNED RESTURANT...THIS HAPPENED ON JUNE 15th at 11:15...they whrere not busy at all no excuse for poor service.../ | |
| Lori Forster | 5/31/11 |
| This past Sunday evening my Father and I went to dinner at Applebee;s in Great Bend, KS. I ordered a chicken fried steak, mashed potates, corn and a glass of White Zinfandale. My Father had the steak and shrimp. To begin, the White Zinfandale was obviously a cheap brand, off taste. Then, upon receipt of our meals, I found the chicken fried stead completely inedible. It was made from pressed meat, not tenderized round steak. It was like eating a large flat eraser. No taste and rubberie.Additi0nally, the mashed potatoes were cold in the middle. It was obvious to me that Applebees, in an attempt to cut costs, is lowering thier standard of decent food. To say the meal was horrible would be an understatement. My Father's steak was very tough,grissly, barely chewable. I asked to speak to the manager, Frank ?. He offered another meal in place of the chicken fried steak. I orderd a 7 oz sirlion. When the manager, Frank, went to ask the waiter to put in the new order, he yelled at several employees, which the whole resturant could overhear. Upon receipt of my sirloin, I found it to be a well done piece of meat, I had ordered it medium. Again, I spoke to Frank, and he already knew the steak had been overcooked. I discussed the food and Frank's behavior toward his employees with him, he simply gave me excuses. I did not end up eating a meal, because none of the food was edible. We were not charged for my meal, but were charged for my Father's. My Father has over $400 in gift certificates for Applebees, given to him by friends and family. After our experience I feel that that was a waste of $400.My Father is elderly, and enjoys going out with friends to have a meal. He lives in a small town, with limited places to eat. When Applebees first came to town, everyone was excited, now it would appear that Applebees sends it's worst management and worst food to a small town, possibly as a punishment? I have never had to complain to a corporate office about a resturant, but I can promise that I will tell all of my friends about my experience and discourage them from doing business with Applebees. If I had wanted cheap inedible food, I could have gone next door to McDonalds, I expected a decent meal at Applebees,which I did not get. I cannot beleive Applebees would be so cheap as to use pressed meat! I could have had a better tasting meal from a piece of fried bologne! Absolutely the worst meal I have ever had from a resturant. And I would further reiterate, the manager, Frank, yelling at employees in front of the entire resturant is unprofessional and embarrasing for the customers as well as the employees. If he had needed to reinforce a message to the employees, there are appropriate ways of doing so. I will be replacing my Father's $400 worth of gift cards, to Applebees, with gift cards that can be used elsewhere. I expected quality food and professional service from Applebees, not a cheap TV dinner and rude management! | |
| DENICE BOWDOIN | 5/31/11 |
| AT 3;30 PM ON SATURDAY MAY 28 MY HUSBAND AND I WENT TO APPLEBEES IN PORTLAND, OREGON. THREE TABLES AWAY FROM US WERE TWO PEOPLE IN A BOOTH ALONG WITH A SMALL FLUFFY WHITE DOG. THE DOG WAS ON THE LAP OF THE WOMAN. ITS PAWS AND HEAD WERE ON THE TABLE AS THEY WERE FEEDING IT RIGHT ON THE TABLE. I TOLD OUR WAITRESS ABOUT IT AND SHE SAID I KNOW, BUT WE CANT DO ANYTHING ABOUT IT. I SAID YES YOU CAN, THERE ARE HEALTH LAWS. SHE AND ANOTHER EMPLOYEE PLUS THE MANAGER ALL SAW THIS AND NOTHING WAS DONE. | |
| Cristin | 6/2/11 |
| I am absolutely appalled by the service I just received at the Laurel, Md Applebee's location. I kindly asked the host to not seat us in a certain lady's section due to a previous visit. She was loud, obnoxious, unprofessional, as well as sloppy. The host went and gossiped to the waitress about how i asked to not be seated in her section. After that, all of the servers on duty gathered in a circle and stared at me. The waitress kept passing our table and continuously gave me "dirty looks". I felt extremely uncomfortable staying there and chose not to eat. I am pregnant and was afraid that I was going to get "something special" in my food due to how the servers were when i worked there. I was employed there in 2009 and if that server wasn't happy with her table, she would throw a piece of their food on the floor and/or spit in it. I am definitely going to go to Corporate directly about this situation and I can guarantee that i will not be visiting that location or another Applebee's for that matter. | |
| Bella | 6/3/11 |
| Applebee's in Round Rock, TX - La Frontera shopping center. I went to Applebees today for lunch and the hostess wasn't friendly and the entire place smelled musty or old, honestly. We sat down and our waiter came over to take our drink order. He asked what he wanted and my friend said "do you have diet dr. pepper or diet coke". He replied "pepsi" and she asked him again and he said "pepsi". I asked for water with lemon and he didn't say anything else, not a word, just walked away. So we got up and left and told the hostess we were leaving and she didn't say anything either. VERY RUDE staff!!! Now I know why I have never been because it was a dirty restaurant in Newport News, VA and I didn't want to go here and the parking lot is usally empty. Just the smell alone should have made me walk back out the door but I gave it a chance. My friend and I just looked at each other and both got up to leave. That's pretty bad when you don't even have to ask the other what they think of the service. | |
| J. Watts | 6/3/11 |
| Writing about the Applebee's on Henderson in Galesburg, IL. I had gone there with a friend of mine. We waited for almost 10 minutes before a waitress acknowledged us and brought us a drink and a menu. Then we waited for another 15 minutes for her to come back and asked for our order. We asked for the bill instead. We paid and left within 5 minutes. I am also concrened about who Applebee's has in their employ. This particular restaurant has a child abuser that works as a waitress. She had placed her own son on a stove which gave him severe burns. She is facing felony charges at this time. Another Applebee's had a sex offender working for them. I would think that a restaurant would not want to be affiliated with people like this. Overall, their service is horrible, some of their employees have horrendous records, the prices are outrageous and the food is not all that great! | |
| Sondra favret | 6/5/11 |
| I'm a employee of calbeas dr in tridelphia wv I was planning and willing to walk in wheeling park breast awareness walk I gave the manager 2 weeks notice and had about 6girls willing to | |
| unhappy customer | 6/5/11 |
| I was at the applebees in great bend ks on june 4th in the evening, I witnessed the manager screamin any cussing at a employee. They employee was trying to get the manager to calm down but the manager kept screaming and cussing at him. I will never go to that store again. The manager should have taken the employee to the back and calmly spoken to him. We had a group of children with us also that witnessed the entire thing. This is the worst management ever, that manager neend to get fired and given mandatory anger management classes | |
| Betty Heintzelman | 5/25/11 |
| I resent you thinking that I must read the spanish items on the menu....I do not read spanish, consequently, I ordered a salad today at the Applebee's in Inverness, Florida and when I took my first bite it was so hot in my mouth that I had tears in my eyes....I called the waiter and was told that there are jalapeno peppers in the salad. Applebee's has always been one of our favorite places to eat but I know now that I must have the waiter explain everything in the menu. Isn't there some way this could be corrected? | |
| trista cook | 5/21/11 |
| Recently in the store of lebanon va I have noticed that on the weekends the cooks are taking on alot of disrespect from their managers. If an employee needs to be talked with then the management staff should go back to the cooks not yell and curse at them where customers on the reg can hear. It has been bad enough for my family to walk out before my husband says something. Being a restaurant manager himself he knows how busier nights can go but never should someone curse another adult openly in public and expect them to stay. Ive said it once and il say it again if I were the cooks I would walk out instead of gritting my teeth and trying desperately to ignore what is said to them! | |
| Jane Thompson | 5/22/11 |
| I'm a frequent customer how had a very bad experience at your Jeinkintown store. I took my family out for a normal Friday evening dinner. The young lady who was our server was the worst. First of all her attitude was very nasty. She took our order for our beavages and didn't return for roughly 20 mins. Then she disappeared again. When she retured to take our order, she was very short and sharp. While we were waiting for our food we noticed her and two of her coworkers at a station next to ours,exchanging some very unpleasant words. Then we notice her playing,talking and spending alot of time with friends of hers that came in. By the way all this took place while we were still waiting on our food. Shortly after that a man from the kitchen brought out our food. She very came over to check on us one time. When we were done I called another waiter so we could pay and leave. She went and got Emily, our waiter. Emily checked us out and never gave me a copy of my receipt and walked away. I noticed she went back over to her friends and continue to conversant. I called her back and asked for my receipt. That is when I was taking way. She proceeded to go in the trash can right in front of me looking for it. Once she found it, it had food on it. Which she tried to wipe off. Passing me the receipt she never apologized, returning back to her friends table to talk some more.This was the most unprofessional unpleasant and unbelievable experience I have ever had. Please address this matter immediately, I have no intension on returning to this location or referring anyone for that matter. I await your response to this email.Thank you in advance. | |
| Stephanie Rice | 5/23/11 |
| My husband and I went out for dinner to the Applebees at 1107 Westchester Pike in Westchester, PA 610-696-0710. I ordered a cheese burger and I found a folded piece of paper in it. A Huge piece of folded paper. This paper was so big, I felt like some one intentionally put it in there. I confronted the waitress and the cook and they both apologized. My stomach have also been bubbly ever since. Now I have a fear of eating out. | |
| | 5/15/11 |
| Im a new employee of the wilmington , de location ....i have been employed here nearly 10 days and have been treated like garbage but all of the other servers as well as half the managment staff. i was written up and suspended for mearly mentioning a delaware state law, not at all to do with the applebees franchise and again for the mistakes another server made that i couldnt help with....on my 4th day....wow im amazed at the lack of good managers at this location...i honestly would recommend a drug test to 80 percent of there employees as well as new assistant managers. I just got home from the army and im in pure shock at what a "neighborhood" restaurant has become | |
| Debbi Kruszel | 5/13/11 |
| Applebees in Delray Beach Florida on Jog Road is GREAT! Food is always cooked to order, staff always pleasant and helpful in food choices. | |
| Upset Parent | 5/13/11 |
| I wish that I could give less than one star! We visited your Applebees in Wimington, NC, and left with a horribly experience. My son under age of 10 and his freind ordered the sampler platter, as they ate one and bit into the other chicken niblets, my son spit it out, saying it tasted bad. My husband looked and noticed the chicken was raw. Basically, cooked the breaded outside! What kind of place serves raw chicken, especially to kids. This is very serious business! You can get very sick from this. I will never visit another applebees again! All I can say is you better hope my son does not get sick from this! The rest of us could not even finish our meals out of disgust! | |
| Lori Davis | 5/6/11 |
| My husband and I went to Applebees for a relaxing dinner. The waiter was very excitable (forgetful, but excitable). He forgot several things over the course of the meal. We ordered a plate of chips, salsa, and guacamole. The chi8ps were fine. The salsa was small for the price. But the guacamole came in a 1 tablespoon sized container. When I mentioned this to our excitable waiter, he brought us ANOTHER one, (and charged us for that one too!) When our meal came, I" had ordered a cheeseburger (which came with NO cheese), fries (not many - fries), and cheese for dipping (2 slabs of Amereican cheese - one which I placed on my cheeseburger (minus the cheese). My husband's Fajitas were luke warm (no sizzle), BUT, when I looked at the plate with the salsa, sour cream etc.there was a long HAIR in the food! When I mentioned it to the excitable waiter, he just gave us anoth sour cream. I was horrified! The Manager then came over and I explained the situation, she took my Husband's meal back and reheated it - Yum- when it came back there was a HAIR IN TH | |
| Lori Davis | 5/6/11 |
| Sorry not enough room for a good rant!! Went to Applebees, got food with hair in it! TWICE!! Manager reheated the warm food (YUM) didn't fix the bill at all - oh, except to take $.50 for the extra guacamole. OOOOOO what a comp for a less than good meal. I was going to say that I will never go to Applebees again, but it seems from this sight that this is a common theme. Does anybody care that you are doing a disservice to your customers?? Well...I for one will be telling all my family, friendes, neighbors, and even people I DON'T like about my HAIR RAISING visit and to stay away from your restaurants. I can't believe that in this time of choice, that you'd let your customers leave you when this could all be smoothed over so easily. Thnanks for bad food, a prro experience, and don't forget the complementary HAIR. Lori Davis | |
| Chuck Henretta | 5/2/11 |
| We were in Florida for the month of March and visited and ate at your place a few times, having the two for one drinks on "Happy Hour" all the time. Went back home to Michigan and ask the girl for two for one and she replied they don't have that. Had glass of wine and cost was $4.99....HIGH Priced!!!! ? if I'll go back again here in Mchigan since you don't have the two for one like in Florida. My question is: Why NOT??? Please advise. C. Henretta | |
| Sherri Vincent | 4/25/11 |
| How can I find what foods you serve contain MSG? Your allergens are peanut, soy, dairy, eggs & etc. Is there someplace you list my allergy? | |
| LWilliams | 4/26/11 |
| Applebee's will not support any advertising for Glenn Beck on FOX. I will no longer visit Applebee's. Your company just became a huge rotten apple. | |
| Janice Miller | 4/24/11 |
| I feel it necessary to write and thank you for employing the Best Manager & I believe the lady that assisted us was the Asst. Mgr at the restaurant on Stage Rd located in Memphis, TN. The should be commended for their QUICK PROFESSIONAL aid they provided on April 23, 2011 around 11:45am. Two (2) of my girlfriends & I met for lunch and we were walking in the door when I heard my friend say "Debbie are you alright"? My 3rd friend is disabled, the left side of her body was affected by a stroke & she is extremely over weight fell onto the concrete...Immediately your female employee came running out & said she would get a man to help us when they returned it was the store Manager who checked on Debbie & with only soe scratches he by himself pulled this woman up that has to weight close to 350 lbs. I was amazed...Once he got us in & seated he returned with antiseptic & bandages & sat down & doctored her wounds & made us laugh it off!!!!! Great lunch, great employees, but, best damn Manager I have ever met that handled a serious accident in such an extraordinarily compassionate way! I am sorry to have misplaced my receipt but I beg you to please express our appreciation to them directly....Thank You so much. | |
| my name stephanie brown rick b is my manager | 4/11/11 |
| l would like to move to houston tx an work for apple bee l live in nj you can get in touch with rick b address 324rdyer lane milltown nj the manager | |
| Elizabeth | 4/21/11 |
| We purchased several gift cards as Christmas gifts December of 2010. I had promotional $10 cards in my wallet. I went to use, and now discovered that they expired 2/28/11! Come on---such a short window to use....no more Applebees gift cards for Christmas gifts will be purchased by our company! Smacks of Gotcha! | |
| | 4/13/11 |
| I work for the South Carolina board of disabilities and special needs. I take special needs person to restraunts weekly. I would like to take them to Applebees, but it is too expensive for them. can you get me some gift coupons? | |
| Sharon Miller | 4/15/11 |
| The Applebees in Fernandina Beach, Florida likes to tact on additional charges to debit cards. The tip was left on the table and I have my receipt where the tip was zeroed out. I've been trying to have the credit applied back to my debit card without any luck. In fact, I have been lied to from two managers. On the first call, I was told, the problem would be addressed within one hour by telephone, and I didn't receive a call. I called back two days later, and was told that the manager would send me a gift card in the mail. It's been over three weeks and I still haven't heard a word or received anything. As far as I'm concerned this is considered stealing. I WILL NOT GIVE UP UNTIL I RECEIVE MY MONEY BACK! | |
| J H | 4/21/11 |
| I am a worker at applebees in north Canton, Ohio............. You need to evalute your managers!!! There is one there that picks and nags hopin you will say some thing so she can fire you.... She has done this to 2 people so far. I have worked here for 2 years now And have had no problems, And now she is pushing me. I am a very hard and I am a very reasponsible person. I go to work to take care of my wife and 2 kids. But how am I suppost to love doing this Job ( which i did) when there are managers that dont take there own blame and talks cocky like I and others are 16 years old. I am 25 And I do know that this is not how you treat your employees!!!! Please send some one to evalute How this store is ran.... Not just for a day cause i have seen them come and go and things are good...... But they are not!!!!!! Thank for your time!!!!! | |
| m rivera 710@yahoo.com | 4/7/11 |
| my name is mike i work for applebees i think as an employed im here to serve the people 150% make sure custumers always come back to the store. but i seen so many thinks on my store that are not proper especially when it comes to managers and workers i believe on respect to one to another and not worried about how much money are you going to make. president and managers should know better that employed are the one who make sure costumers always come back there are ways to said thiks in life.as an employed im sorry to all those people that went to this matters im hope that the corporate do something about it and pay more attention to this matters thanks god bless you all. | |
| Sandra | 4/7/11 |
| We were approached by a server (Terrell's trainee) named LAQUANA. (1) we asked if the rice on one of the 2 for 20 meals could be replaced with veggies. SHE said "NO" and "that the items in each meal could not be separated". WHICH WAS INCORRECT WHEN WE CONFIRMED WITH TERRELL.(2) We asked if we could not have the ranch sauce on the chicken. SHE said "NO" and that the chicken is already prepared with the ranch sauce on it. So we ended up not getting our orders off of the 2 for 20 menu. WHICH WAS INCORRECT WHEN WE CONFIRMED WITH TERRELL.(3) When I ordered the Wonton Tacos, I asked if it was considered a meal so I could have a ceasar salad at the "with a meal" price. SHE said "YES" that the Wonton Tacos were considered a meal. WHICH WAS INCORRECT WHEN WE CONFIRMED WITH TERRELL.(4) She walks away after taking out order WITHOUT asking how my fiance wanted the steak he ended up ordering cooked, and WITHOUT asking me if I wanted pork or chicken. (5) She returned THREE times asking questions she should have already asked with the particular items we chose. (6) When we confirmed with Terrell all of the incorrect information, she was absent minded for the rest of our visit, but waited by our table after we paid our bill for the signed receipt and began to pick up our drinks before we even began leaving. Thank GOD for Terrell for confirming our order. I've been serving for 8 years and have never seen these many mistakes in one visit. This one of the top WORST experiences I EVER had eating out. I am considering NEVER returning to any Applebee's locations because of the bad taste this visit gave me. If it was not for Terrell, we would have left early on in the visit. It is hard to believe that LAQUANA was trained about the food at all. This is something to be addressed before she tells someone allergic to something the wrong information on their order. I'm in shock. I did not want to make a scene by speaking to a manager in person. | |
| my name stephanie brown | 4/4/11 |
| l live in nj address2cader lane apt2d highland park nj 08904 l work at apple bee in milltown nj l would like to work in houston tx apple bee l work for apple bee almost 6 years my job is bus girl rick b in my head manager at apple bee here go apple bee address 324rdyer lane milltown nj my you an rick b can help me move to tx thank you stephanie brown | |
| my name stephanie brown | 4/4/11 |
| l live at2cader lane apt2d highland park nj 08904 l work for apple beein milltown nj rick b is my boss l would like to move an work for apple bee in houston tx l am a bus girl l been work at apple bee almost 6 years please get in touch with rick b the boss thanks you address applebee 324rdyer lane milltown nj | |
| my name stephanie brown like to move to houston tx | 4/4/11 |
| my address 2cader lane apt2d highland park nj 98904l work at apple bee in milltown nj l work there for 6 six years l like to move to tx an work at apple bee please get in touch with rick b the boss at apple bee address 324rdyer lane milltown nj maybe you can help me find a jod in tx thanks you stephanie brown | |
| Jake | 4/5/11 |
| My one star (wish it could be lower) is for the idiots above who "write" these posts. You sound like a bunch of idiots and fools. Read what you write, maybe you will get some results from management. "The dumbing of America" is evident here. | |
| please send me two application to rick b | 4/6/11 |
| my name stephanie brown l would like to work for apple bee in houston tx l am work at apple bee in milltown nj rick b is my boss please get in touch with rick b head boss at apple bee write to rick b 324rdyer lane milltown nj | |
| my name is stephanie brown rick b is my boss | 4/6/11 |
| l am work at apple bee in milltown nj l would like to move to houston tx an work at apple bee in tx please get in touch with rick b he is my boss at apple bee address 324 rdyer lane milltown nj | |
| Pat O'Hearn | 4/3/11 |
| I am 57 years old and often stop in Summersville West Virginia for a mid trip rest and a good meal and beverage and in this case watch a Final 16 game. It was supposed to be the place to capture all. My reputation suffered as a result. Many golf friends share and recommend good stops and will avoid and or promote you. I feel the server abused good judgement in age recognition and promoting future busines with fellow Ontario/Canadians who stop for a drink and a bite to eat at at once friendly and resposible franchise. I spoke to Chris acting manager at said location and promises an investigation will be launched. Sales were lost and repeat visitaions iffy. | |
| Family | 4/2/11 |
| Applebee's 9142 Roosevelt Blvd Philadelphia, PA 19115 My sister and I enjoy going out on Friday nights for dinner to chill out and relax after a long week. The 2 for 20 meals at Applebee's seemed like a great deal so we decided to give it a try. The menu selections were great but the atmosphere was horrendous. The music was so loud we had to just about scream to hear each other speak. It was like being in a nightclub. Twice we asked our server to see if they could turn down the volume. She thanked us for requesting the music to be lowered because she had a problem with it also. There were large TVs and loud bass music playing continuously. Our server would get the volume turned down and five minutes later it was full volume again. We just wanted to run out the door but the service was very slow and we had to sit and endure it for a long time. When my meal finally arrived, my mashed potatoes were ice cold. When I asked for gravy, I was told they don't offer gravy. I love gravy on my steak and potatoes. I've never been to a restaurant that doesn't offer gravy. This was our second visit and will probably be our last. | |
| stephanie brown | 4/3/11 |
| stephanie brown address 2cader lane apt2d highland park nj 08904 l would like to move to houston tx l work at apple bee in milltown nj rick b is my manager l work at apple bee for six years you can write to rick b address to apple bee 324ryder lane milltown nj | |
| Cassie Eaves | 3/29/11 |
| March 22, 2011 Dear Mr. Moore, I am writing this letter as someone that has been in the restaurant business for the past ten years. I have worked as a server, bartender, and for the past four years I have been a manager with a restaurant chain located in Hawaii. I understand the value of good customer service and also the role that effective management has in ensuring that quality service is provided to our guests. I believe a hostile work environment in not condusive to positive customer service - it in fact creates the opposite effect. Managers that feel intimidation techniques are the best way to achieve results are really only accomplished as bullies. There is nothing professional or respectful about any manager that routinely behaves in this manner. Unfortunately, I made many observations of such behavior from one of your district managers. I began my employement with Applebee's in Starkville, MS as a server on January 18th. I had recently moved back to Mississippi to be closer to my family and to return to school. I was looking for a job in the restaurant industry with flexibility to accomodate a college schedule. On a previous trip home in November 2009, my family and I dined at the Applebee's in Starkville, and the experience was quite enjoyable - enough so that Applebee's was the first restaurant I applied at upon my return home roughly one year later. However, my time of employment there left much to be desired and left me particularly appalled at the behavior of the district manager, John Miller. I observed quite a lot of incidents across the board that caused alarm and wondered why these things were accepted. Obviously, if a restuarant has as many issues as this location does, everyone involved plays a role in allowing these things to happen. Upon observing John Miller's time in the restuarant, I was better able to understand where the futility I sensed in my immediate management staff was coming from. While there are many examples I could write about, there a two particular days that Mr. Miller was in the restaurant that I feel must not go unmentioned. Both are examples of harrasment, poor professional behavior, and hostile intimidation in the workplace. Both incidents occured between March 1st and March 4th. Early on during this week, Mr. Miller was in the restaurant during the pre-opening hours when the staff members were setting up for business. The bartender on duty that day was relatively new behind the bar and I'm sure she was not properly trained, which goes back to the "across the board" issues I mentioned earlier. According to Applebee's guidelines, margaritas with a salt rim are not to have the glassware dipped in lime juice from a bottle. Instead a wedge of lime is supposed to be used to rim the glass with salt. This bartender had set up her bar by filling the rimmer with salt and also with lime juice from a bottle. When Mr. Miller saw the lime juice, he began to scream and yell at anyone within hearing distance about using that lime juice on margaritas. To make sure everyone understood him, he then proceeded to rip the container apart and stomp all over the piece containing the lime juice right on the floor beside the bar. According to Mr. Miller, he would make sure we would all not be stupid enough to use it again. The next incident occured on Friday, March 4th, and was personally directed at me. Mr. Miller's boss was in the restaurant with him that day, and I can only assume that he was trying to put on the best show he could come up with for his superior. The restaurant was extremely short staffed that day, and Mr. Miller was aware of this fact. However, when we opened the doors for business and were immediately swamped with guests Mr. Miller decided this would be a good time to question us on Applebee's standards. As each of the servers was trying to prepare beverages for their guests (our soda station is in the back by the expo line) and run food, Mr. Miller was blocking the exit from the kitchen with a sheaf of papers he was riffling through that contained different questions. Hands loaded with items for our guests and "in the weeds" as the industry expression goes, we were not allowed to leave the kitchen until we answered the question correctly. I saw one girl with full arms of food being questioned about what the acronym "LAST" stood for. She was not able to answer immediately so Mr. Miller gets louder and louder, "You know what an acronym is, right? A word that stands for something!!!" This question round proceeded for about the first 20 minutes we were open, and I'm sure you won't have to use your imagination much to envision the chaos that this created. Shouldn't these things be saved for a pre-shift meeting, after-shift meeting, or an all store meeting? Anytime besides when guests are waiting would be appropriate. Mr. Miller also decided that this particular Friday was the day when all guests should get their checks dropped off as soon as the entree was served. I understand this is policy as written in the manual, but I wasn't trained to use this standard as were none of my co-workers, which in turn means no guests had ever had this happen to them. I wonder exactly how many people muttered something along the lines of, "Why is this man trying to rush us, and why is he yelling at my server?" Again, wouldn't a pre-shift meeting be the time to mention these things? Throw in few guests that are just mad about everything else (like the 30 minute ticket times because the kitchen was thrown into a state of chaos as well) and have them start to scream and curse at you, and I was done. I have never worked anywhere with the problems this restaurant has, but mostly, I have never seen one man totally destroy a place in one shift as well as John Miller can. When I let everyone know this would be my last shift, John Miller began to yell at me and tell me that I had better let my MOD have a talk with me because I wouldn't want him to talk to me. As I walked away from that obvious threat, he yelled at my back (like only a "bully" would) that he hated quiters, so really he was saying he hated me. Now, I have never written a complaint letter before, and I almost didn't write this one. I have been back and forth for a couple of weeks about this decision. Ultimately, the choice to follow through with this letter was the thought of all the other young women that are still employed at Applebee's and unlike me, don't feel they have the luxury of quitting a job even though they are repeatedly harrassed. Bullies like John Miller don't frighten me in the least, but I know harrasment when I see it, and I know plenty of other people are afraid of it. I truly hope someone will take this matter seriously, and confront John Miller about his behavior. And, one sugestion for that conversation - perhaps someone can question Mr. Miller on the acronym "PRIDE" which represents Applebee's core values; particulary the two dealing with "respect for the individual", and "integrity"?.... Thank you for your time, Cassie Eaves | |
| John Walker | 3/29/11 |
| My daughter work as a hostess for about 6 months. She was made to work overtime and never paid for it. In fact, they never gave her her last check. She was made to buy work shirts from Applebees. She was told that she would be made a server, but that never happened. I've sent 2 letters to the manager with no response back. They treat these young kids like slave labor who work for $3.85 an hour. | |
| | 3/31/11 |
| I will. Never eat at Applebees again because it look like from state to state, I have problems finding things in my food which is gross. I been in Tallahasse, Florida and in Kenner, Louisiana locations and it was disgusting. Im going tomorrow to show them what I found because I was so mad! The problem with food the first time I didnt get any help so I'll see how the managers are at this location because I don't even want another free meal from there! Yuck! | |
| Bethany Walker | 3/31/11 |
| This was a HORRIBLE experience at the Applebee's on Devine St in Columbia, SC. I was given a gift card so a friend and I decided to go and take advantage of the 2 for $20. I will say, Jayson, our server was very attentive and apologetic (the only good thing that came from the visit.) I ordered the Applebees sirloin with mashed potatoes and veggies. The veggies were old, and way over-cooked, and the potatoes were similar. The steak was COLD. My friend ordered the 3 Cheese Penne with grilled chicken. There was less than one strip of chicken cut up, and a mixture of penne and alfredo noodles. Her meal was also cold. When we brought this to the attention of the Manager, Kenya, she DID NOT apologize, but offered to replace my friends pasta. My friend requested the Oriental Chicken salad (grilled). After about 20 minutes of waiting, (and hearing the kitchen staff yell and complain about the order) the wait staff brought out a FRIED Chicken salad. My friend had stated THREE times to Kenya that she wanted grilled. After informing the waitress, she took the plate back. A few minutes later, Kenya came to "check on my friends meal" and my friend explained the 2nd error. Again, NO APOLOGY from Kenya. When her salad finally came out correct (over an hour and 1/2 since being seated) we were in too much of a hurry for her to enjoy it. Kenya offered to take my friend's meal off of the ticket, but then prorated my meal, the appetizer, and charged for both drinks. Our '2 for $20' meal became a '1 for $18' miserable experience. I strongly urge EVERYONE to avoid this Applebee's. There are multiple other locations with a competant manager, this one is unfortunately stuck with Kenya. HORRIBLE! | |
| BRIAN BRADLEY | 3/28/11 |
| went to this applebees during a visit from virginia and I someone saying rather loudly "beaner! beaner! beaner! beaner!" i looked up from my meal to see that it was the manager [white male, glasses, late 40s in button dress shirt and khakis] standing at the expo line pointing to workers in the kitchen. He was saying it rather loudly and there were a few servers scattered around the area where he was standing. They were kind of paused and watching him do this [while he was smiling] then he turned to one of them and said 'its okay, my wife is mexican'. it made me kind of angry to see a manager treating the members of his team this way and being a poor example for the rest of his staff. i would never visit this location again, and honestly it has soured the entire experience of going to any other applebees if this is the kind of people they chose to employ. | |
| Natalee | 3/18/11 |
| Once upon a time, my family and I enjoyed Applebees. There was something for all of us on the menu. Yet, with time the food and service have gone downhill. All Applebees locations in the Tri Valley, CA area are in desperate need of help; customer care improvements and the food itself. The Livermore, CA restaurant is a frustrating place to visit due to the management. The same man has managed that place for years and all he does is stand around doing nothing. Whenever I have had an issue with my food, the manager makes the servers deal with it; he refuses to get involved...isn't that his JOB?! When the servers are hustling to serve busy crowds and cannot keep up with their tables, the manager never does a thing to help them. My favorite entrees are the salads. yet, every Tri Valley Applebee's serves wilted and brown lettuce. I've heard many other people say they've been served bad lettuce too. Lettuce should be fresh and crisp; it is the main ingredient of a salad. For the most part, the servers at all Tri Valley locations are nice. Some of them are forgetful with service issues yet they are friendly. | |
| Ann | 3/23/11 |
| I went to the Applebees's in Lorain, Ohio. Terrible experencie. The chicken was undercooked the food was ice cold.. the girl that brought the food out to the car was very rude. The brownie was not cooked. They ruined my dinner. When I got home I called and they were no help! I had to call corporate. Would not eat there ever again. Would not refer this awful place to noONEEE!!!!!! | |
| MR. COOK | 3/23/11 |
| THIS APPLEBEES LOCATED ON BRICE RD IN COLUMBUS,OHIO.I ATTENDED LUNCH AT APPLEBEES WITH MY COUSIN. WE ORDER LUNCH AND THEY FURNITURE WAS DIRTY AND THE SITTING AREA WAS NOT CLEAN AT ALL. I HAD TO REQUEST FOR SOMEONE TO CLEAN OFF FURNITURE. THE PLATES AND UTENSILS WERE FLITHY. I AM VERY DISAPPOINTED WITH APPLEBEES. | |
| alder duhe | 3/14/11 |
| l have report on rick b one day l came to eat rick made me my husdand welcome l feel at like home when never l go to apple bee l alway ask for the boss rick he alway have smile on his face l been going to apple bee for some times they have good food good he alway clean the table l feel good please at applebee rdyer milltown nj | |
| chris | 3/11/11 |
| Me and my wife eat every Friday at the Canton ga. Location and sit in the same servers table and now a African-American server throughs a fit and gets are servers tables. | |
| BAD MANAGERS | 3/11/11 |
| I am never spending a dime in the kokomo indiana applebees agian.Lets just say that i fill that your managers are the worse pepole there.I went in with a group of friends my food was a little cold when i got it. I ask the the server if she could get the manager she said sure she came back in like a minute and said that the manager told her he was to busy right now.So i waited for a few more minutes and ask if she could see agian if he would come speak to me she said sure and she walked around the wall to the bar area and talked to a gentelman sitting at around table.When she came back she looked a little upset i ask if he was coming to talk she said he would not tell her.I ask here if that was the manager and she said yes i told her i would not say a word to him and she was still getting a tip.So i fell that this manager kyle needs to learn how to be a manager and not a jerk to the staff or customers. P.S i hope you guys will understand that rude ass managers does not do good for your company!!!!!!!!!!!!! | |
| Kenneth DiFranco | 3/8/11 |
| I have been a loyal customer of Applebees for 11 years since the restaurant in North East Philadelphia opened up next to where I worked at Red Lobster as an assistant manager. I have continued the tradition of my weekly visits to Applebees at the Milltown, NJ location where I frequent on Wednesday evenings with my daughter after our bowling league. We look forward to some appetizers but particularly look forward to a nice hot bowl of the Broccoli and Cheddar soup. Then we always and I mean always order the Potatoe Skins with extra bacon, extra cheese along with several other options. We faithfully ask for Bridget who has become our personal waitress for the last 3 years as she always provide consistent and exceptional service. Imagine our surprise when we came in and were told that the Potatoe Skins were no longer available :(. Darn but we can at least start with the roccoli and Cheese soup???????????????????? Well you took that away from me too. I am quite disappointed with the most recent menu change and as a former restaurant manager I can not imagine why the decision was made to remove potatoe skins form your menu. The soup I can understand but the skins. i question the judgement of those individuals that sit in your corporate office that have made this decision. Well I liked Appleees so much that I even redeemed my Chase points for your gift certificates. Shame on me to think that this change would cause me to question my decision. The restaurant has so many other options but seriously Won Ton Tacos over Potatoe Skins. Someone really needs to study the sales of these items and then make an informed decision. | |
| Former Customer | 3/9/11 |
| I am tired of the extremely poor service of the employees at the 22450 Broad Avenue, Timonium, Maryland 21093 - Phone 410-252-7819 location. You call to place an order and must always be transferred to the carry-out order (they must not be able to afford a direct line to carry-out) - after being lost for 1 or 2 times you finally get through. After giving your order they want you to repeat it to them. When asked to read it back to you many items are missing. Do not know who I was talking to but they were NOT writing my order down. When you go to "Carside to Go" location no one comes out. You finally call and are asked to come into the restaurant. Guess I am the only one that understands the term "Carside to Go". After getting and paying for my order, I decide to check it before leaving. Part of the order is missing and have to wait while it is finally given to me. Guess I am the slow one as this has happened to me approximately 3 times. Three is my magic number I am going to find another carry-out such as Chilis or Chipolties. I am over Applebees. The Apple has gotten rotten!!! | |
| Kevin | 3/5/11 |
| The food was good and our server was great but the forks this restaurant chain uses are like dime store silverware. They bend very easily and the sides are rough. I have been to several Applebee's and they are the same way. I don't understand how a place with such a nice atmosphere uses such cheap fork silverware. | |
| Stephanie | 3/6/11 |
| I would like to 1685 Market Place Drive SE Caledonia, MI 49316 616.698.9342 Applebee's. Currently they are letting an employee who has the flu cook, and prepare costumers food. I find this outrageous, applebee's should NOT let a person who has the flu, cook and prepare costumers food. People should not be in danger of getting the flu at a restaurant. The flu is already spreading fast enough this season, and applebee's is just helping it spread faster. If you live in this area I seriously hope you consider on skipping applebee's and eating somewhere that follows the rules when it comes to letting sick people work in a restaurant. | |
| amy | 3/2/11 |
| pretty sad ive called 4 different times phone time durations of 20 min to order food and no answer there signs say open till 2 am and they cant even answer a phone..a little pathetic if u ask me. i know they cant be that busy!!! applebees in seymour will NEVER have my business again! thanks | |
| eldon w | 2/26/11 |
| im married 2 a server.she has had a total of 3 jobs dennys 13years country juction 12years applebees 10plus years. only twice going out to eat has she got good service.she is a good server people always ask 4 her station she dose it by the book.trains the untrainable.makes it right no mater hows at fualt.dont eat all your food then think u dont half to pay.to late people wait 4 an hour to eat there.so ask 4 linda u will love her we all do.50 plus walking cyrcels around thouse young peolpe wa st lacey | |
| Gator Bait | 2/25/11 |
| I was at applebees on february 5th i was charged for my 2 for 20 meal in the amt of 24.78. Not a problem, I accepted that becasue thats what i owed. The next couple of days go by i noitced my account had been deducted for an additonal 24.78 dollars called the manager he stated no problem i'll fix it waited a few days checked my account again not only once was it charged but twice for 24.78 so now im out of pocket for 49.56 called him he stated that when he contacted the finance office they must have credited it wrong. He offered to have me and my wife come in and eat for free for Valentines day i said great will do. This was just for me having to call and check on my refund so much. Waited two weeks called again still no refund to my account this is ridiculous if they have to steal money from their customers to meet certain goal,but the next call wont be from me it wil be my lawyer. Yeah yeah i know its only fifty bucks but it's the damn principle dont piss in my face and tell me it raining. I'll get the last damn laugh | |
| jason stone | 2/25/11 |
| Hi my name is jason I curently got a job with ur company in sarasota florida on university for one I want to say thanx for the oppertunity sorry it didn't work I would have loved working days there tho but I was woundering about my last pay check on my pay card I thought I was reciving a check today and didn't wanted to know about that if possible I need it to pay my rent I worked there for like a month got 1 check of 200 dollars I don't like the fact that robert the maniger was totaly un fair treated me like a joke made fun of me cause my tatts don't hire me to make fun of me that pissed me off I got a family and tried to use ur company to support them didn't work out I think they did it so I would quit they didnnt even train me for dish threw me over there and robert general maniger raged me all night hurry hurry I told him no one trained me on it I'm stuck runnin round tryin to figure out were pots and pans go. I realy need to know wuts going on with this last check o and by the way not tryin to be rude to nobody just want u guys no how I felt wut I seen there u guys got bad roaches there all over crawlin around on the stands durin the day might wanna check into it thank u very much please respond | |
| anne | 2/25/11 |
| service and food are unexceptable, from the hair in our dip and hard rock baked potatoes, never drained the steamed veggies dish was a puddle of water should have never left the kitchen obviously the dont care about the quality going out , very disatisfied the manager never came over the server says ill take 4 dollars off your bill .. | |
| Columbia, MD | 2/24/11 |
| Today, after ordering my food & waiting, I began to watch movie trailers on my phone. The atmosphere was boisterous with the restaurant's music and the chatter & laughter of the customers. Needless to say, I could not hear my phone very well...even at its loudest setting. Nevertheless, I was approached by the manager asking if I could keep my noise down...as if I was an unruly child. I felt utterly disrespected and no longer desired to eat there. I do not recommend the Columbia, MD Applebee's location to anyone. Spare yourself a headache! This is not the first incident I've experienced at this same location. Management should be held accountable and reprimanded accordingly. | |
| tara hornsbee | 2/24/11 |
| Applebee's Boise airport, I'm a regular at applebee's and I order a pepsi product every time I go in. Four out of five times the soda tastes like mold. Every time I send back the soda the server says they have notified the manger about the ongoing issue but the managers won't do anything about it. It must be embarasing for the servers to send out soda they know is not good and not be able to do anything about it. Would you send out bad food? Please address this issue to general manager debi blair. | |
| Jordan | 2/22/11 |
| I'm too sick to write my review but im feeling horrible from this place. | |
| joce rewis | 2/14/11 |
| i went to your restaurant on 2/14/2011. Arriving around 4:00 p.m. the restaurant was (NOT) busy but i did notice a (Notice) sign on your door stating: Due to Valentine's Day, there may be a delay on being seated and served. Hostess was outstanding but after being seated 5+ minutes passed before we were even addressed by a waitress. After taking our drink order the waitress delivered our drinks (5+ mins) later, then left the table not asking for our order nor if we needed time to look over the menu to decide.After taking our food order we did not see her again until we were almost complete with our meal. This waitress never even once asked if we were ok...if we needed any refills...how the food tasted. We not only had to wait around to find her to ask for our bill but also had to wait on change back for at least 5+ minutes. The girl kept the receipt and we believe that she is a sorry excuse for a waitress in a restaurant that is advertised on television to be one of the greatest. This restaurant was located in Hinesville, Ga. and if that's the way you guys hire good help for your community....i think i should starve till the next town next time. | |
| Concord, New Hampshire | 2/16/11 |
| By far the worst of them all. Not only in corporate ranking but in moral. Managers regularly credit employees for less hours than they worked,smoke pot in their office and kitchen prep areas, knowingly call in employees under the influence with no concern for their safety, the list goes on. Applebees is truly an evil corporation. Blood stains on toilet seats and rats running through the kitchen is never the good sign of place of business. j.shmo92@yahoo.com | |
| manuel hernandez | 2/18/11 |
| I been to the Applebee (2060 East Osceola Parkway, Kissimmee F.L.- (407) 348-2810)for over a year and a half. On feb 17 2011 between 11:00p.m - 12:00 A.m.It was a little busy, I went to the bar to order some drinks and the bartender ask for my i.d. i give it to her and she tells me thats not me because over the year an a half i put on a few pounds. she goes to the manenger and gives him my i.d. I was in back of her with her knowing and she told the manenger get them out of here were to busy. Am talking to the manenger and telling him that i put on a few pounds, I show him my bank cards with my name on them, He tells me well it does't look like me. some of the other server passing by was telling him that it looks like me we know him as well and yha he put on a few pounds. He told me well my bartender dont think is you and i dont think is you. All because the bartender said ,get them out of here were to busy. I spend on a monthly bases about $150.00 to $200.00. And for i just went throw show how you realy care about your guest. This is the type business your running. And i will write back to give you the names. mybe you tell them how to take care of your guest. Thank You for your time. My number is 407-873-6691 | |
| Catherine Medina | 2/18/11 |
| We go to this one Applebees alot and celebrate special occasion.Since this one is small for large groups,I went in at 10:30am (call ahead) to let them know that there would be a party of 12 and we would be there at 6:00 pm.We showed up at 6:00 as schduled. Said they had two large parties at the tables and it would be about 20 min. We would get this one table,since they were almost done. Now in front of their noses is the info that the girl had taken that morning from me regarding the time and how many.When I go over to the girls an HOUR LATER,there is another party sitting at the table,when I asked why,I was informed that they were here before our party. My response to that was they put in a call in before 10:30 this morning? I was told that yes they do have call in ,but they cannot hold a table,which I responsed with then why have it at all? Almost TWO HOURS later they ended up sitting us at the hightops,which did not leave any room to talk to everyone since we were spread out. At 9:30 we finally were ready to leave. The manager did take the appetizers off everyones bill and took the blame. What was a turn off was the fact that he said no one knew and I watched the girls doing the seating take the note down off the railing.We will not celebrate again at Applebees,since they really do not have the room to sit more than two large parties at a time. | |
| JoAnn White | 2/18/11 |
| Our daughter and son-in-law took us to dinner at Applebees (Rocky Run Rd., Wilmington, De) this evening. It was the worst dining experience we have ever suffered. Our daughter's order was delivered to the table smothered in all of the things she asked be omitted from her entree. She placed the meal to the side, not wishing to make a scene, and ate absolutely nothing. Three of us ordered steaks, all like rubber. I hated to admit this until my husband and son-in-law asked. We three had less than half baked potatoes and we had two mushy plates of broccoli and one uncooked. Needless to say, not one of us enjoyed the meal. We paid full price $79.+ and still left a 20% tip to the waitress with "Attitude". I can't speak for the children, but my husband and I agree that it was our first and last. I plan to call Corporate tomorrow. P.S. We are not picky people. It really was bad! | |
| Tony | 2/2/11 |
| I want to say first, I am pleased and appreciative of the Applebee's establishment. However recently, I may have over-represented a tip at the Lexington/Springmill Applebees in Mansfield, OH. After realizing the discrepency, I took my complaint to Jeff the GM of the facility. On the surface, it appeared as Jeff was going to help me. However, the situation in my opinion was settled in a most un-professional and non-supportive way through one of Jeff's assistant managers and the bar server working the evening of 1/24/11. I am not pleased at the lack of professionalism when the management and the bar server knew well the tip was out of the ordinary. Who would tip $180 on an $86 bill? I ordinarily tip 20% which would have been $18, however, I have been given the bon voyage. They should have questioned such a tip overage. Very disappointed. Cheddars next door was a nice restaurant. | |
| Debra A. Hopkins | 2/2/11 |
| First of all, I think it rediculous that bread is not included with entres. I also hate that you discontinued the ribeye steak (which was what I would always purchase when it was on the menu man years ago). Your Bourbon steak dish is absolutely horrible. I recently visited your 95th/Western location in Chicago, IL and ordered the strip steak topped with shrimp, baked potatoes and vegetable. Well, there was a gritty dirt beneath the baked potato and I returned the dish refusing anything else. Also my daughter's lemonade lacked flavor (watered down). I have visited this location on other occasions, looking for the flavors of the long-lost ribeye dish and have not found it. With this being said, I will no longer visit your restaurants. And, by the way, you might want to give consideration to your wait staff; it leaves quite a bit to be desired. If a zero rating was an option, I would have given it. | |
| Patrick Ricardo III | 2/3/11 |
| I was at the applesuckbees in lansdale PA and i orderd a bbq bonless rib and it had furr on it, i said to the waitress this food has furr on it... she goes " OH, Thats how its supposed to look!" this was no ordinary furr... it was green and orange furr.. it looked like moldy mold. i asked to speak to a manager and the waitress told me there was no manager working there. i didnt eat the food and i told her that i was not paying for the product. she slapped me in the face and told me she was calling the police. i will never ever ever ever set one stinky grimey fungis infected foot in another applebees again. ive never been so disrespected in my life. and i will make sure i make signs telling everyone that the food and service at this resturant sucks donkey balls. everybody that works there can lick my bird dag! good day! | |
| Laurette Ginglo | 2/8/11 |
| Dear Shelli Gillis - Assistant Vice President: As a regular customer of Applebees in Mississauga, Ontario Canada...the following action/behaviour of one of your staff members shocked me and my 85 year old Friend of mine whom I take to your restaurant pretty well every Saturday evening for dinner. My Friend will not go to any other restaurant but Applebee's because that is where her late husband of 60 years and her went to for many years. Anyway, there was a line-up to get into the Restuarant like most Saturday evenings and when we gave our name we also requested a booth for my 85 year old Friend who has several health conditions and feels more comfortable sitting in one of your booths. We waited patiently like others for our turn but waited a little longer because we requested a booth. Three teenagers walked in the door long after we arrived and were seated immediately at the first available booth. This is my first complaint why they would be seated first...and I watched her sit them at the booth. Secondly, about 15 minutes later we were seated at a booth just behind the reception desk where this same girl was greeting the new customers coming through the door. The next thing I saw was a cloth which was on the reception desk fall onto the floor. The same girl at the reception desk picked up the cloths and went over to a table that some people had just left and washed the table with the same cloth that fell on the floor. I immediately approached the girl and confronted her about her action/behaviour as she walked by...she just stood there and didn't know what to say. I asked her her age and she stated "17 years old..." I then said to her that at the age of 17 years old she should know better...especially when working in the food industry... As a Nurse I was shocked that this would happen and instead of telling the other girl at the reception desk...she left and the next girl sat people down at that table that was washed by a cloth that was on the floor. I also noticed that these cloths at the reception desk are not regularly cleaned and they seem to be washing one table after another with out cleaning them in soap and water or disinfectant. This occurance happened on Saturday February 3, 2011 at approx. 7 p.m. The girl was a blonde who wore glasses and was pretty to look at...she was working the reception desk that evening. There was no apology given and both girls seemed to dismiss this complaint and nor did either one of them go and rewash the table that they sat people at. Usually, I would have rated your resturant with a 4. Sincerely Laurette | |
| sarah | 2/9/11 |
| yes my friend and I went to ofallon applebees last night and we ordered the 2 for $20 special and two margaritas... Anyway this is how the night went down. My friend was buying my dinner but she is very bad at leaving tips so i told her i would buy the drinks..I had the waitress put the drinks on a separte ticket..My bill was $8.64 and i left her $4.00 on my credit receipt and an extra dollar..that is a 50% tip on just my ticket and 18% for both of us..anyway i was getting ready to leave and went to the restroom..my friend ordered anthor drink while i was away..When i returned cassondra brought me a drink and she said it was from " me to you..the bartender made an extra it will just be thrown away"..so i thanked her and started drinking it. it was the worse taste ever..it was really sour and it was burning my throat drinking it..i wanted to complain but my friend said no that it was free just drink it..anyway its 4am and my throat is on fire and my glands were swollen..I know the waitress put something in it to burn my throat..she did it on purpose..It was sabotoge..She needs to be fired and Im going to the doctor..If i have something seriously wrong then im contacting my lawyer.. | |
| Parker Mitchell | 2/9/11 |
| 764 Lake Harbour Drive Ridgeland, Mississippi 39157 Phone: (601) 707-1784 Store #114 This past SUPERBOWL SUNDAY..i visited Applebees with my Husband and my son. Our server was wonderful.She explained to us that she would take very good care of us even though she was juggleing To-Go oreders as well as tables. Patricia was sweet and she joked with my husband about the Saints and how they should have made the SuperBowl. Our food was perfect, i didnt have to ask for refills, and the Blondie she offered us was delicious.They need more servers like her around! | |
| CNC | 2/9/11 |
| I would like to address something that happened at your location on 2574 Riverside Dr. Macon, Ga. 31204. I have been going to Applebee's for many years. I visit this location at least four times out the week. I recently moved so I haven't had the chance to go in several months. My co worker and I decided to come late at 9:00 to close to get your specials for half off. We first off got a terrible service with the waiter Joseph H. He was in a rush for some reason. When he took our drink order we already knew what we wanted to eat. We looked up he was gone to the kitchen. He came back slammed the water on the table wasting a little on the table. Then together we ordered about four appetizers, dessert, and one drink. We get the bill nothing is half off, we asked him why is the items regular price? He know goes into explaining the rules that he should told us in the beginning when we started to order. We asked why didn't he inform us about this when he first came to the table that you have to have one drink per appetizer. We asked for the manager Mike was very rude. He was only concerned with watching the game on TV. Never again! | |
| Elizabeth Drysdale | 2/1/11 |
| Went to Applebees in Stubenville Ohio on jan 27 2011 the service was really bad we waited 45 min for food and when they brought it to the table the food was cold and i had ordered a steak and salad never did get the salad my steak was cold my husband had ordered fajitas and the shells was stale and the meat was cold the waiter said sorry for the long wait but we have been slammed all day and our cook is tired so we ask for manager he seemed like he didnt care so we told him we were leaving this was a 35.00 dollar meal not a value meal so I expected it to really be good I have tryed to call corporate headquarters in ky and all I heard was music no one very answered, was on phone for 15 mintues trying to talk to someone It seems like maybe their corporate office dont care either or some one would of answered the call dont know if I will ever go back their again | |
| sharon | 2/2/11 |
| iIm a regular at applebees in sppringfied,ma. I was in there a few weeks ago woth my family. The host whom as young said thee was a wait i could clearly look around to see tere where empty tables .my husbad and i waited with family other the going to golden corral. We where seated all the way by the bathroom i asked to be moved i was pissed my server was heather was slow with are drinks are food took almost 35MIN for kids tender , a salad, a buger. the manaer didnt even come over and are server heather never said sorry either. i will never go back . the service was awful and the food sucked.They need to get more staff and better service | |
| Tim Yniguez | 1/30/11 |
| My famliy and I went to Applebees in Surprise,Az Are waiter Arron was great.Very nice guy,Everything was going great until another waiter brought are drinks(ROYCE)this guy is one of those who thinks he's funny but he's not.He brought my wifes skinny mooheto to me .I said I dont drink te foo foo stuff he said well you need a skinny mooheto then he told my father -n-law he had no class for drinking Heiniken beer I spoke with the manager he said I will talk with.No I'am sorry or let me buy your lunch nothing the strange thing is 3-4 months earlier my wife and mother-n-law had a problem with this guy..Also the other waiters and host knew ROYCE was outta line.They gave us thumps up for talking with the manager.Upon leaving another older couple expressed that Royce almost had his but kicked buy a dad cause ROYCE insulted his kids.Applebees you need to defuse this guy.It take months to make customers and seconds to lose them....................... | |
| Cameron | 1/31/11 |
| I had the worst service there. I have been to this restaraunt many times, and everytime I am treated like dirt. I am blind and none of the locations I have been to have braille or large print menues. I also get the rudest waiters. You know the ones that just throw the plates at you, and never come back to your table. The last time I went, my food was cold whenit came to me. | |
| Ken Harris | 1/16/11 |
| I am giving a rating of one star because I can not rate my experiances lower. I have been to both of the Resturants at Lima Ohio. Bad food at both locations. I swore that I would never return. Well we gave it one more try yesterday at the west side location. We both ordered the Garlic Shrimp and Steak. What a joke. The entres arrived barly warm. The server cautioned us that the plates were hot. Not a chance. The shrimp were barely larger than Popcorn Shrimp, over cooked and tastless, My steak which I ordered medium rare was so stringy that I had to saw on it with my steak knife and chewing it was quite a job. After I started eating our server brought three small shrimp out and said I was shorted them on my entre. She could have saved her time. The additional shrimp were over done to the point of tasting like sawdust. The vegetables on the plate were not too bad, except that the carrots were nearly raw. I really mean it this time. NEVER AGAIN!!!!!!! | |
| candice | 1/16/11 |
| I have never been more apalled in my life!! We were seated in a booth and there were three in our party. We WAITED TEN minutes before being greeted by a server that was not our server. No problem. She did take our drink order. Two minutes later, our server arrives; not apologetic but as follows: " how you guys doin? Ya'll been wating long?" So we say five to ten minute. He then goes on a tangent about how people don't like to notify servers when they are sat. First of all, who does that? Who complains about being sat with a table at dinner? That -- all of that, I'm being courteous-- was strike one! Then one person asked, "how much would a side salad cost?". The response: I could get that for you for about two dollars to three dollars." What is this a bargain deal? Either way it didn't sound like he knew what he was talking about. As we finally got our food, were a little confused because the portions were So small. Two ordered the pulled pork and cole slaw with crispy onions. The other ordered the chicken florintine. The portions were ridi | |
| candice sanders | 1/16/11 |
| (To be continued) and the portions were small for the price given. Upset we explain out emotions to the server. Not saying anything we ask to speak with a manager. Manager comes and listens to yet tells us it will take 10 more minutes to get a different order out. We explain that we waited so long and the server,right next to him scoffs and becomes argumentative towards us. Manager does nothing : strike two. We leave thoroughly upset. I wait to receive a business card. I Wait a total of 5 minutes. Aggravated,knowing that their were not busy at all on a Sunday evening at 6:00, I leave. Why does my experience have to be so bad? Bad service. Bad managment skills. Small portions. I will never go to your restaraunt again, in fear this will happen. Customer service is Not overrated it's what changes your choice from a restaraunt to a fast food place. | |
| candice sanders | 1/16/11 |
| ( Continued once again)please explain why I had such a terrible experience. cs.admeyer@gmail.com | |
| un happy customer | 1/16/11 |
| the wife and meself went to buffalo applebees on delaware ave. The food was cold the wife was remade three (3) times. It willnot be soom for us to go back. macdonalds food is hot and fast.we got our food before we got our knife and fork-napkins. | |
| Jack Lunn | 1/17/11 |
| We visited the Applebees at 3440 William Penn Highway,Pittsburgh,PA on 01/16/2011. We ordered the 2 for $20 meals.I ordered the 7oz steak with mushrooms,baked potato & coleslaw.The steak was very good,however,they forgot the mushrooms.When the waitress finally got to us to ask how our meals were,I was 3/4 of the way done with my steak.She wanted to bring me the mushrooms then,but WHY?Then I started to eat my baked potato.Well,it was as hard as a brick.Again,by the time the waitress came around again I had given up on the meal.The coleslaw was also a joke.The cup I was given wasn't enough for a child. Think Applebees needs a lot of improvement! It'll be awhile before you see me or my money again! | |
| Samantha sammiekay20@yahoo.com (former emp) | 1/17/11 |
| Hi, first of all i would like to state the poor management of those working at 1511 S.W. Military Drive, San Antonio, Tx 78221. Favortism is a very serious issue. Upon being hired i informed the management of the fact that i work a full time job 5am-1pm 5 days a week and could not work past midnight. On numerous occasions i was scheduled before 1pm and also scheduled at times to work till 2am. Not only the complications of the schedule but the improfessional issues i had with managers using vulgar language,sexual explicit jokes and advancements. I did also have an issue with their training of hostesses i at times had 10 tables assigned to me and five of them being sat right after the other, then being yelled at by the manager for not "attending" my tables. When i tried to explain that the seating of these tables 3 of them being of 5+ customers, it was explained that i just dont know how to serve. I do not wish to issue the names of the managers because i will not slander or have someone loose their job being that i am of working class as well. But i do wish to adress the fact of cleanliness of the resteraunt. The tables were very sticky, im guessing because of the finishing, and the back, ugh, very gross. Food not dated, food constantly on the floor, and the dishroom covered in dirty dishes and old food. Being a former employee and seing that, makes me sick to my stomache of all the years before i would constantly go to eat their. I do believe that proper training of cleanliness and behavior is needed. i would like a reply... sammiekay20@yahoo.com | |
| barb | 1/17/11 |
| Dear Applebees - My husband and I would like to thank you for the food poisoning and nightmarish diarrhea we got from eating at your Antioch, CA (Hillcrest exit) restaurant last night. We both ordered off the 2 for $20 menu and got the steak. The broccoli was in one big chunk and unedible (we like crisp veges, but really - I should have taken a photo - broccoli was all hard STEM). I had the bahama mama and my husband had a draft beer. The place was filthy. Very disappointing, as we went there when it first opened many years ago and it was fine. The servers were okay, but that was all. We will never ever visit another applebees again after throwing up all night, so please don't even think of sending us any coupons. We will take our business to Chili's or TGIFs from now on. We in our mid-forties, if you care, and this is the first complaint email I think I have ever written. If I were you, I would visit this location and ask them to clean it up. I doubt they conform to health codes, as we were throwing up even before we got home. We had eggs and biscuits early morning, and we know that no other food caused our sickness. | |
| jessica | 1/18/11 |
| i have a complaint for apple bees in east peoria il they only hire surtain people i have a good back ground and the manager (steve) he told me id make a very good conpanion for being a cook and told me for days that he and beth another manager that they were going to call me to tell me if i got the job they said finally after 3 days of calling that they have filled the spot an all i was looking for was a job to suport my 8 month old child who has breathing problems and kidney failure and i wanted to work there n i told them i will not miss or anythiong of the sort do to doc bills and my child and its crap that they wont let sigle woman cant get jobs just cause they only have 1 month exsperices but is a good worker and really wants to work so i hope someone dose something bout it cause its partents that are tring to find job to suprot there familys they should come frist before these other teenagers that go to high school and its not fair i mean i liked apple bees and still want to work there its just that they pick all thess younger kids over people with family i thought people with familys come first and i was just tring to find a busing job or dish washing job nothing fance but if i were running this business i wouldnt treat people that way it would become a better bnusness if they were more people that care bout familys an not just of how much they can do or how long theyve worked thats what traing is for so how can we get the exsperince if they wont give use a chance weather they have | |
| J. Hayman | 1/20/11 |
| Our lst cousin club met on 1/18/2011 at Applebees in Albemarle, N.C. for our monthly meeting and one of our girls had her 67th birthday. The food was served with lapses in between the seven of us causing salads to be soggy, our food barely warm and with sauces and vegetables left out of our main dishes. We asked for coffee and was served "stone cold". Our waitress, Arcena was very nice and a very efficent. We told her & she said the manager, Eugene, would come by and talk with us. He eventually came over and appologized but in such a way that all 7 of us felt that he was talking down to us as we were senior citizens. We were not complaining to get a "free meal". They were not overly busy so we couldn't understand why our food and coffee was cold. We did not press the issue, but we go to different restaurants in our area and have never experienced anything like this. We would like to try the Albemarle Applebees again if we knew we could get hot food, coffee and adequate portions (our portions were like a child's plate). Please respond as soon as possible. Thank you & God Bless | |
| Chris K | 1/22/11 |
| I work at an applebees and it is the worst restaurant I have ever worked for. I have been in the restaurant industry for over 10 years and worked for many of them. Applebee's is the home of the inexperienced manager. They have no clue how to manage. They think that as long as the customer is happy that they are doing their jobs. They understaff and underpay their employees. Any employee doing the work of three men should get some sort of pay increase. The Applebee's I worked at had the cooks doing the dishes. ??? are you F-cking serious. You want me to cook, do dishes, do prep, and work a cook short on my station. Then pull me into the office and ask me why I seemed upset. HAHA I'm upset because your staring at me and not lifting a finger to help me you sad excuse of a manager. Any spoiled brat can tell someone what to do. The main thing that pis-ed me off about Apllebee's and David would be the way I saw him treat the other employees and knew eventually it would be my turn. F-ck you Applebee's, Fu-k you David at the Applebee's on Morgan Ave. in Evansville, Indiana, Fuc- you Applebee's for being so stupid. You are the reason people like me hate my job. Enjoy America. I wish, hope, and pray that somebody with a considerable amount of money reads this and does something to shut this company down as I am looking for other employment and will jump on the first opportunity that there is that will provide for my family. Heaven help us. | |
| MAD AS HELL!!! | 1/22/11 |
| I am righting to ask what do you have to do to get a head in this company. I have worked for applebees for 5 years when there is a new opening i get passed up for it. like i have ask to be a key for about a year and that job was given to someone that has less time in this company then me.I am a female and this place is ran by all males and the one that got the opening is a male to.I am tierd of this stuff i feel that being a women limits me to even getting anywere in this company.But i guess the kokomo indiana applebees has a different handbook that says no women can be more then a server. | |
| | 1/27/11 |
| 18 friends, more or less, visited Chillicothe, Ohio store January 21, 2011. We meet there most fridays. We range in age from our mid 40's to late 70's. My wife noticed that her name had been written on the back of her check and placed in a glass such that the bar tender could see the name. When asked "why", she was told that it was the way to keep track of her drinks, and after 3 she would be "evaluated" to see if she "qualified" for additional service. The manager, Frank, then became intrusive in questioning her about who she was, and what did she do for a living? He followed same type of questions with others in our group. When did this become policy? Who was to do this customer evaluation, what training do they have to be able to evaluate? What are the guidelines. I'm guessing Applebees will not notice our abscence this Friday. | |
| Judy | 1/26/11 |
| We love Applebees here in Stafford, Texas. But what about putting one a bit further West; like in the Richmond/Rosenberg area. We would Love it! | |
| intimidated employee | 1/26/11 |
| I have been workin @ my local applebees in port arthur, tx for about 8mths. When I started i thought, "wow, this place is great!" Evey1 was friendly and willing to help. Now, I have learned that no one in this store, besides a select few, have no respect for each other what so ever. I have worked in many restraunts in my short life and I have never seen anything like this. Boh employees r just not making foor for the foh employees that they don't like. Which doesn't just affect the foh employee but more importantly the guest. I have had a guest wait 30mins, during lunch, for a house salad. And we weren't busy. I had even asked for it multiple times and only got attitude and curse words. When I spoke to my mgr about this, nothing was done. As usual. There is also issues in foh, we've got a mgr who is playing favorites with her friends and treating anyone who crosses her like crap. This whole group, who I will not name for fear of retaliation, constantly treat others like dirt and use intimidation to get their way. Just today I overheard one server threating to hit another, when she hadn't even done anything wrong. Like I have said we have brought this to our gm's attention, and he acknowleges that its happeneing. And does nothing about it. I feel like this is affecting the general moral of my coworkers in a very negative way. We are constantly walking on eggshells wondering what's gonna happen next rather than taking care of our guest and making sure everyone leaves happy. This needs to be addressed soon, and I have no idea who to go to about it. Please help! | |
| Shalissiya Gibson | 1/26/11 |
| My boyfriend and I went out to eat at the Applebees in Lagrange,Ga for my birthday.The place was packed because it was New Years eve. The service started out great at firstt the food came out on time and the waiter was nice....Until we asked for utensils. We had to wait 20 minutes for forks because the waiter kept passing by us and never returned with any. Finally I got up and asked the hostess for some she took 10 more minutes bringing them. The food was cold by the time we got them.. Not a very good experience. | |
| Sandy L | 1/27/11 |
| We took my son to Applebees at 6301 S.E. 14th Des Moines, IA. He ordered the Chicken Ceasar Salad and was mixing the dressing through the lettuce and pulled something from underneath the lettuce to the top at first glance it looked like it could have been a long cinnamon stick, however at looking closer it was an ink pen. We called the waitress over and she took it to the manager who came over to the table and said he had gone in the kitchen and the three cooks in there were looking all over the place for their ink pen and he guessed we had found it. They took the price of the salad off the ticket because my son refused to eat anything else there. I had the Chicken Broccoli Alfredo and the noodles were almost dry because they put very little sauce on them. I still spent $35 and that was with the one meal taken off. We took a picture of the salad before they took it away from the table and I do plan to turn it over to the BBB. | |
| Jay Kisz | 1/12/11 |
| I am not sending this to rate one of your rest. but to thank Applebees for Veterans Day meals you provided me and several thousands of veterans on Nov. 11. I was quite pleased with the meal, as always we use the store in PALM Harbor, Fla. I also want to tell you that although it was very crowded the service was excellent and staff handled the crowd with a smile and professionalism....Again thank you Jay Kisz USN 1966-1970 | |
| Kyle | 1/12/11 |
| Applebees rocks, screw all these whiners! | |
| Rhonda Stubbs | 1/13/11 |
| I went to the Applebees 2501 Aramingo Ave in Philadelphia on 1/10/11 the waiter Daniel H was very rude and disrespectful.On 1/11/11 in the morning I called the store spoke to a manager name Ed who at first tried to tell me I had the wrong Applebees and he then gave me the phone number to the other store. When I called the other Applebees the young lady Linda was very nice and said no you had the right store the first time. So I immediately called back and asked Ed I thought you told me this was not your store he then apologized and asked me what happened. I explained to him how nasty the waiter was to us the night before he apologzed and said can you come in now I will take care you all. I said no I am at work he said if you can make it in tonight ask for Corene. However it snowed that night so I went in last night 1/12 and it was another manager on William and when I explained our sitiuation he also was rude and told me he feels sorry for me but he can not give out free food, free food are you damn kidding me. So then I asked for his bosses number David Oronski and I placed a call to him he called back and talked to William and William comes back to us the rude again I spoke to Dave put your names and addresses on this peice of paper and we will mail you gift cards oh hell no unacceptable.. I am know trying to get intouch with Jeff who is Daves boss as well as corperate this place needs to be put on blast.... | |
| Doc Holliday | 1/13/11 |
| I went to the Applebee's in Brunswick GA with four of my associates for an evening meal. First they had difficulty locating a table for five. Then, after the waiter (with the "Star" tattoo on his neck) took our order he forgot to give the order to the kitchen staff and neglected to bring us any drinks or appetizers. After ten minutes or more I got his attention and several minutes later the manager came out to explain the communication error and appologized. After considerable waiting some of our order came out. One of my associates salad did not arrive and another whole meal was delayed and when it finally showed up it was under cooked! Again the manager came out to appologize and I suggested he compensate us for this poor service. He agreed to take 10% off our entree. After more problems with the bill he agreed to take 20% off. More waiting. Finally we got out of there. Although the manager did try to help correct the issue we felt that as the Applebees representative he did not respond appropriately and for these five people that travel the country giving presentations to hundreds of clients the Applebee's name will unfortunatly be stricken from the list of restaurants that we use or recommend. | |
| Mrs. Gomez | 1/15/11 |
| Applebees has the worst customer service ever. The manager at the Redwood city site is extremly rude! Teri is an aweful person and should not be in that line of work if she is that miserable. | |
| edward orr | 1/15/11 |
| I go to applebees on a regular basis, and was very disappointed that you discontinued the chicken parm, it was the best around, so I don't go there on a regular basis anymore, hope you decide to bring it back again. | |
| Patricia Stinson | 1/1/11 |
| I was in Nashville TN for the Christmas holidays, I ate at Applebee's Opryland in the Radisson Hotel (615) 467-0447. I was very disappointed in the service, extremely slow, had to ask for everything. The people across from me a party of 8, waited an hour the older gentleman just ordered soup and he said where did they go to make it in the next state. In Florida they have something they put on your table when you are seated, if you need something and your server is no where in sight you push it and someone will come. They diffently need that at the Opryland restaurant, if I go to any of your Applebee's again if they don't have that device I will leave, it is the only thing that keeps your service good. | |
| Alex C. | 1/2/11 |
| Thank you SO much for having Brooke on staff at the Geneva, Illinois Applebee's restaurant. Her great customer service skills, work ethic, and friendly smile are the reasons why I believe she is "worth her weight in gold". She provided me with a great "experience". That's why I'm writing to you now. If a place of business provides a satisfactory "service" - a customer may or may not tell anyone else about the place because that customer EXPECTED - to be satisfied. However, that same customer will definitely tell other people about a "less than satisfactory" or "more than satisfactory" EXPERIENCE. Please note that I am a healthcare professional at Rush University Medical Center which prides itself on providing patients and their loved ones with a great patient care "experience", so I know good customer service when I see it. All Applebee's employees should be like Brooke. Thank you for your time. Sincerely, Alex C. | |
| Buddy s | 1/4/11 |
| I am wrighting this to say that the managers at the Applebees in kokomo indiana have no family values.What i mean about that is that my wife had to pick our kids up from school and they were very rude about her leaving.I was out of town for work and it is a good thing i was not coming home that day.I deal with alot of high dollar pepole and i will make sure that they do not spend a dime there if this stuff is not taken care of.So if you can please teach them family values. | |
| Al Monteverde | 1/4/11 |
| We recently visted your resturant at Central and Camelback Road in Phoenix, Az for the last time. When we entered and were seated we were advised that Happy Hour was in affect and that we were welcome to par-take. We ordered our drinks of choice and we noticed the batender was occupuied on the phone and ignorging her clientel. Okay, things happen, then were were approached by a man and asked how we were, answer to to the same affect as my observation of the bartender. He then proceded to tell us he was the manager and the person who seated us did not think we needed any more alcohol. I then told him that we were not intoxicated and my friend I left your place of business. We have been to this local Applebees and have seen many an affraction of the local liquour laws, but as long as they left before me I was okay. We left your resturant and decided to patronize a local resturant and enjoyed a great meal with one additional cocktail with out incident. So in retro-spect thank you for making us leave your run of the mill estabishlment and enjoy a fantasit meal in a warm enviroment. We have spent a lot of money there, but no more. Applebbes can kiss my apple! | |
| Al Monteverde | 1/4/11 |
| Went to my local Applebees, greeted and seated and advised that Happy Hour was in effect and to enjoy. Server came to the table and cocktails were ordered. Waited and observed that bartenter was more interested in personal phone call than customers, I understand, things happen. A man comes to the table and asked how we are, answer fine, but need a our cocktails, he than states that he has been advised that we should not be served any more. I advised the so called manager that we were not intoxicated and that we were leaving. I do not intend to enter another Applebees ever. We went up the block and enjoyed a fantastic Italian dinner with a cocktail each and spent more than we would have at Applebee's. Who lost out? | |
| Carolyn S. | 1/6/11 |
| My husband and I had dinner at the Applebee's in Vero Beach, Florida on New Year's day, my daughter had given us a $25 gift card for Applebee's. When it came time to pay the bill I gave the waitress the $25 gift card and my debit card.......she brought back the bill and I signed it and added $15 tip........The entire bill came to $70 and that was the amount charged to my debit card, I got no credit for the $25 gift card and the waitress did not put the $15 tip on my debit card........... I have been to the store three times to see managers, each time it's a different manager, they all say they know the problem, but they're waiting to talk to the Waitress, so far she has called in sick each day since.......... Where do I go from here to get my $$$$ back?????????? | |
| Gail L. | 1/6/11 |
| My son, daughter and I (all adults) ate at the Applebee's on Mills Civic Parkway in West Des Moines, IA. and it was about the worst meal we have ever had. My son and daughter ordered the bourbon steak but my daughter could not eat hers because of the strong lime taste and my son said they tasted nothing alike. We asked for bread which was delivered about three minutes before the check came and it was burned. The service was slow and inadequate. Drink refills were ignored even after our glasses were put at the edge of the table. No more Applebee's for us after a $60 meal. | |
| Joseph | 1/8/11 |
| While frequenting the Applebees in Greenfield, Indiana we were surprised at how poor the service has become. Our wait was extremely long, the food poor quality, and the waitresses didn't have time to stop talking to their friends to refill drinks. I spoke with the manager Kevin and wasn't given any satisfaction. I finally just left and promised that we would never go to this restaurant again. While turning the corner of the parking lot to exit, I noticed a couple of employees smoking marijuana on applebees property. Not only did I see it but my children also witnessed it. I called the Greenfield police department and made them aware of the situation. The gentleman still wearing his apron and a cambria t-shirt laughed and gave my vehicle the middle finger. I will never go into this restaurant or any other applebees because of this situation. I was under the assumption that these were nice family restaurants. | |
| Dina Cole | 1/8/11 |
| I had not been there for a for a year or so. I took two people with me to meet for lunch. It was embarrassing. The food was horrible. The steak was like chewing gum, the pasta charged, and the french fries were so stale. I will never go back. | |
| Bill Aycock bill925@yahoo.com | 1/10/11 |
| I don't often frequent Applebee's, but after today, I will never go there again. I am a business professional and had just arrived in Tulsa, OK on business and stopped at the Applebee's at 9409 E. 71st St in Tulsa. I noticed the place was not very busy and this was shortly after lunch. My business associate, a female was with me at the time, and I had my back to the door. I suddenly hear a loud thud and moan, then two ladies completely upset that their elderly mother had fallen. The elderly lady was a bit overweight and they were struggling to help her up. The older lady appeared to be in panic, and on the verge of hyperventilating. I jumped up from my booth immediately to assist with getting the lady up from the floor. I looked around for assistance because she was quite heavy, and I am currently rehabbing from a cervical fusion of my entire neck, and not suppose to lift over 10 pounds. Needless to say, nobody, not even a single Applebee's employee came to her aide. The young man who was leading them to their table just stood there with menus in hand not offering to help at all. The manager, and not a single employee or customer bothered to help. I was OUTRAGED to see the lack of caring for an elderly person who was in peril. I was always taught as a child to help those in need, and have never forgot that lesson. Needless to say, I will never step foot in another Applebees again, and urge everyone to boycott Applebees. I know I will spread the word to everyone I see, and I travel all over the country on business. Does anyone know how to contact Applebees Headquarters?????? I'm sure they won't read this, but if I take it to the local media, I'm sure I'll get some results. | |
| C | 12/29/10 |
| I worked for an applebees and it was completely ridiculous. I was a host and I closed Christmas eve and new years eve plus opened new years day. I told my manager and he told me I had to work because no one else would. I'm suppose to be part time. It wasnt even my availability to work and I was still scheduled.my advice don't go to or work at applebees. You don't get paid enough and the foods overpriced for what your actually getting. | |
| Anonymous | 12/29/10 |
| I work at an applebees and the only reason why I am still there is because I need the money. That place is the worst imaginable, and when people ask me about it I tell them to go other places because our service is terrible, starting with management. Our schedules are always screwed up and they change them in the middle of the week without us noticing. Just because we don't go in to the establishment and physically look at our schedules they think we don't know when we work so they decide to change them. They loose very important papers with our social security numbers on it all the time. At moments when we are busy our managers get so angry they cuss at us and they punch the walls. Not only that but they throw things in the faces of employees. When we are busy and need help they always send someone else who is also busy to help us and it screws those workers up which ultimately screws the restaurant up. Many of the workers have quit there because they get bad treatment. We have lost several good managers because they cannot stand the system. Ultimately I used to like that place and I loved going in there every morning to work and I wouldn't mind the long hours because it was an amaizing place to work but after 3 years I regret my decision of entering that establishment. | |
| Mary | 12/30/10 |
| Applebees at Great Northern is a FIRE TRAP and you put your life in jeopardy when you eat there on a crowded night!!!...very crowded tonight with waiting customers blocking the main entrance/exit and the two main aisles. The hostess at the entrance desk appeared not to know what she was doing and had servers and table cleaners congregating at her desk adding to an already crowding problem. The manager was table hopping talking to seated customers. He should have been paying attention to the front and placating those waiting and seeing that door not blocked. And he should have kept eye on those responsible to clear off tables...had those girls been paying attention, tables would have been cleared and customers seated more quickly. It's obvious to me that Corporate cares nothing for customers when it allows shoddy service from its employees. Maybe you should go Undercover and see how bad your chain really is instead of keeping your heads in the sand! As far as chain restaurants, Applebees is the worst...both in Customer Service and in Food. | |
| Bud Harper | 12/31/10 |
| My wife and I have been Applebee’s regulars. In spite of wondering who picked the music for the public address system. Tonight, December 31st 2010, we visited the Applebee’s off Mowry Ave in Fremont, CA. The same old obnoxious music was VERY VERY loud. We asked our waiter if the music could be turned down (I could not hear my wife sitting across the table from me). The response was "No we cannot turn the music down as Corporate wants it this loud"! Well we voted on the loud obnoxious music with our feet! The next time we go to Applebee’s and we are assaulted with loud music (that cannot be turned down) that will be the last time we will go to Applebee’s!! | |
| John Rettig | 12/26/10 |
| Dec 26th 2010 I-mywife and two friends on Dec 17th at five thirty p-m went to Apple Bees at 132nd and Maple Omaha Nebr to have an evening meal before we all went to an event up the road from Apple Bees. The waitress took our order and the after a while came back before she turned the order in to see if the order was taken correctly. After thirty five minutes and two and half refils of coffe our order came( we did not expect an Mc.or Burger service) The food that one person orderwas cold she asked the waitress to see if the food could be re-heated which it was done by the freindly waitress. The waitress came shortly back and asked if it was ok. The customer stated that it was still cold. When the food was served the second time it was ok. My wife stated that may-be that the cooks was new because we never have had an problems like that be-fore. The manger of the five-thirty p m shift came around and asked if every-thing was all right and I (since I have been in food sales formany years)stated that in an postive complaint so he would know that ever-thing was not as we expected or what Apple Bees wanted. The Manger then said an apology was in order. He wanted all of Apple Bees and his patrons to be satisfied with out a blink of an eye he took care of every-thing. A lot of times mangers will only say that too bad and walk away. That is why I give more stars than a lot of people that write in. I do hope that this store and the manger of that shift will be notified that he handled the situation very professional way. By the way my wife and I have given and received many Apple Bees money gifts for to dine at Apple Beesagain and we certainly will. | |
| Kip M | 12/26/10 |
| Dekalb Il applebees sucks, but there manager sucks more. Service, what service. I won't ever spend another dime at apple wanta bees | |
| Tanya F | 12/26/10 |
| This is my second BAD money experience with Applebees. First time I went the waitress was working so fast she swiped my card in error for someone else meal. She voided, reswiped again, which totaled to approx $50 on my card. It took over 2 weeks for me to get my money, the manager sent me a free meal card. The joke, it only included the meal (no drinks or anything else) I had to pay for my drink. Ok, went to Applebees again, this time the waitress swiped my card, made an error, swiped it again....did not tell me and also changed the tip amount($3 to $5) . Next morning d it showed the double billing, called the restaurant, was advised it would be cleared by Wednesday....happened on 12/19....it is now 12/26....my card is still short the error ($23.57). I am going to do business at Applebees in CASH ONLY FROM NOW ON. | |
| Anthony | 12/27/10 |
| My complain is about the time the workers work. I seen on christmas eve they was to close at 8 pm, but the workers did not get off until 1030pm it is amaze how a manager can not do thier job and take care of thier workers. I guess all applebees is worried about is making money and not the employee. Maybe one day theu will wake up and understand that the workers are the ones that make them the money. Not only this time i have seen this happen over and over again. Concerned about this. It is not right to treat your employees this way, then will not say anything becasue they are scared they will lose there job. Maybe the CEO or some other high person should do their job and correct the problem that is happening on a daily occurance. Virginia beach VA | |
| Kay Anderson | 12/22/10 |
| To whom it may concern: I live in Mesa, Arizona 8520l. I was home recuperating from surgery the week of Monday, December 13m 2010. For several days I saw advertisements for Applebees Restraunts, the promotionals stated the if you bought gift cards totaling $50.00 you would receive a gift card for $10.00. As I was unable to go myself I sent my daughter to buy the two cards (each for $25.00) and to receive the $10.00 card for free. She went to the store located at 2053 S. Alma School Road, Mesa, Arizona 85210, the first person she spoke to did not know of the promotional, she then spoke to a Kitchen Manager( as he was the only manager there) Dario Segura, she was told by him that this store was not participating in this promotional. My daughter asked for the corporate number and was given a wrong number. Please explain how Applebees can advertise on television stating that if you buy $50.00 worth of gift cards you will receive $10.00 gift card for free. I believe this is FALSE ADVERTISING. Needless to say I did not buy my gift cards from this store, but as I do patronize Applebees I will go to another store, and I bought the gift cards at the grocery store. This particular lost $50.00 worth of business. Kay Anderson 1049 W. 6th Place Mesa, Arizona 85201 | |
| James Biniek | 12/22/10 |
| Unfortunately, I dined there at 2:00pm and was served appetizers that were made during the lunch rush. The waiter apologized and said they should have never been reheated again. My wife and I thought the food was made to order, guess not! We asked for the bill for our drinks and to cancel the food we had ordered. Time passed, bill never came finally a manager with a chip on her shoulder appeared and said she would cook the new food and watch her staff so no one would "do anything to it" huh??? We again asked for our bill, which she proceeded to explain it would take anywhere from 10-15 mins to cancel. No aplogies from her and time wasted 35 mins!! | |
| Katherine Cochrane | 12/22/10 |
| I frequent the Applebees in Jordan Landing. However I have found out that two of the waitress's that work there have their jobs on the line. These two ladies make applebees seem as if no one else matters but you. their names are Sharon Delaretto and Elaine Eames. They make applebees what it is. They make you feel so special and that nothing matters but YOU. If these two people are let go because of their wages, I can honestly tell you that you will lose customers. | |
| Kurt Rachar | 12/21/10 |
| December 20th, 2010 White Lake Michigan Applebee's Server: Eric B. Eric is an outstanding server. upon seeing you he knows exactly what you want to drink. Eric is very attentative to your desire while he is serving you. Eric will take the time to explain items on the menu and will make excellent recommendations. Eric B. is a credit to the White Lake Michigan applebee's establishment. My Wife and I will always ask to be seated in his section when he is working. I have never had a bad experience since Eric has become my regular server. Applebee's has always been great but when Eric is serving it is fantastic. Eric deserves atleast high prise from his managers and corporate office big wigs. it is a very rare thing indeed to find someone who cares about the job he is doing and the people that he serves. as long as Eric is working at the White Lake Applebee's I will be going back time again. great work Eric, I look forward to our next get tothger. Kurt Rachar | |
| Yvonne | 12/19/10 |
| I am a previous applebees employee in 2008. I revived a letter stateing ,that I am owed money ,and they have been trying to contact me so I can revive my funds. Its been over two months and I still haven't got anything. I dont know who to contact about this matter..I really need the money Im going through a hard time and I need x-mas gifts for my kids. Please if anyone can help me, or has any idea how to contact someone about this please e-mail me at yvonnemaes8@gmail.com.. | |
| clairese W | 12/19/10 |
| I went to the Applebee's in Muncie IN with my soon to be fiance because it was our 7 month anniversary and it was supposed to be a special night. He ordered a cowboy burger with just the cheeseburger,cheese,bacon and barbeque. I ordered the trio with dynamite shrimp,cheeseburger sliders plain,and wings. It took more than 20 minutes for us to get our food.When we got our food my boyfriends burger was loaded with onions .My cheeseburgers had some yellow spicy sauce and everything else on it. We asked them if we could replace it and they said they would. My boyfriend reordered his burger but it took another 20 minutes and the cheese wasnt even melted ,there was only 1 1/2 pieces of bacon. We asked to speak to a manager and she was apologetic the first time we talked to her. Then we asked to talk to her again ,because when we got our bill they charged us the full amount of $30 . We asked her if there was anything they could do for us since we had such a bad night .And she said "Well normally when people don't like their food we just substitute it ,not refund them ". I said " Well it wasn't that I didn't like my food our food wasn't the way we ordered it." So she took everything off the bill except our drinks,and was very rude about it. She ripped our ticket off the table. (her name is stephanie) She didn't apologize and I said well this was supposed to be our special night and it was just bad service.I'm giving them one star only because that's the least you can give them. We will not be going back to Applebee's ever again ,they're just not what they used to be. The service and managers are horrible and the food is crap. We will taking our business to Ruby Tuesday's because if something gets messed up there they always make it right. | |
| Christy | 12/20/10 |
| My family went to the Applebee's located in Knightdale NC and it was terrible food. We actually got sick and could not finish our Christmas shopping. However I did like the waiters but the food was terrible. We ordered 2 steaks medium and they came back burnt up to a crisp.. I always go to Applebee's but I will not go back to this one...The Twisted Chips were burnt as well. | |
| TR | 12/19/10 |
| I have read all these comments and it saddens me. I love Applebees. I worked for an Applebees, and never did we mistreat our guest in this way. I am absolutely sorry to all of you for the experience you have had. I know that, had it been at the store I was at we would have stopped at nothing to make things right. I hope that you all will give another Applebees a chance one day. | |
| Tex Hopper | 12/15/10 |
| Applebees in Salinas,Calif used to be my favorate place to eat. You had a great team running the restaurant good waiters and food prepared excellant. You brought in a new manager a black man who has run the restaurant into the ground. I went their three time in a row and opened the utensil wrapped in the napkin and they where filty dirty (like they were never washed). All the good waitress has left and now you have a bunch of male thugs waiting on table with a few females who cannot walk and chew their gum at the same time. When I was going to Applebee I would see other business people dining. Started to see less and I quit going due to lousy service and poorly prepared food. My wife and I stopped by Marie Callanders and here was a lot of business people that I used to see at Applebees plus some of the waitress who were at Applebees. They all told me the same thing as I explained above the manager. When I go to Applebees in Paso Robles, Ca. it is well run like the Applebees in Salinas used to be . Thanks Tex Hopper | |
| misti orton | 12/3/10 |
| My visit at Applebees for the first time was very dissapointing,We ate at the one in Wichita falls,my bill was 39.9o something,I took my newlywed daughter and son in law for lunch,The waitress was so rude,she sounded like she had a mouth full of crap.We waited over an hour for our food,My son in law ordered the steak sirloin,when she brought it out spilled it in Justins lap,he had on a pair of cinch jeans just bought them 2weeks ago,she acted like she didnt even see it,then brought him a wet paper towel which just made it worse.We dont complain ever but this place was unbelievable,we feel like we deserved a refund,and his pants cleaned,Bad waitress bad service,wont go back.My food was cold i ate it anyway,it was the new pasta plate. Misti | |
| steve p | 12/3/10 |
| i went into the El Cajon, Ca. Had alright service orderd Ribs Came all dried out even the wips were dry. told Manger Scott A White he was not concerend WILL NEVER EAT AT Applebee"s again Customer support very poor...there call service very poor. lot's of bad complants.... steve ...San Diego Ca.. PS. Change Manamgent A MUST !!!! Scott A, White, POOR MGT.. | |
| KoleDog | 12/3/10 |
| First, I do want to specifically thank your for your Military Appreciation Day. As a Vietnam Vet, I do know that we, all, appreciate the recent years' recognition of what we underwent during and after. Second, the service and attitude I have experienced here in the Idaho Falls Applebees has always been excellent ! Third, I DO have to agree with the other commentators regarding quantity and pricing of your products. Due to these issues, I only eat there one or two other times a year. The American public is beginning to react to the 'unlimited' profit concept/attitude of businesses. | |
| Margie pimental | 12/3/10 |
| Apple bees in newburg n.y. Is the worst in the united states. Utensils are not clean. Drinks are so watered down, vegetables so overcooked and the manager is argumentative, instead of apologetic. She was actually confrontational. | |
| Juan Quinones | 12/4/10 |
| I visited the Applebees in Clovis NM on December 1, 2010. It was very sad the way our server NICHOLE treated us. First off it took 10 minutes to be noticed, we had to ask around for our server twice. Once we were approached the worst part was NICHOLE had the nerve to ask in a very rude way, if we couldnt get a seat in the bar as if we were an inconvinence. I was uppset but ordered my appitizer anyway. As the night went on she wouldcheck on both the tables beside us and as she passed our table would turn her head to avoid us. It was the worst service I have ever had and I was sad to get it at Applebees. I love Applebees, But If the Clovis Applebees allows their servers to treat their guest this way I'll have to visit the one in Lubbock Texas, which is sad considering I live in CLOVIS NM. Anyway I still chose to tip her because I am a decient person. But even after she noticed she got a seven dollar tip on a thirty dollar check she was still very hateful!!!!! And did I mention we ordered a burger and had to ask three different servers for a knife before we got one.... Wow I'm really appauled!!!!! Monica and Juan Quinones | |
| Fran C. | 12/5/10 |
| While waiting for takeout Dec. 3 2010, at the Lockport NY location on S.Transit Rd. I had to smell the cigarette smoke of 4 employees coming through my heater vents. They were all smoking in front of the door where takeout is picked up. It was very cold that evening and my heater was on. I have smelled cigarette smoke on many of the waiting staff who have served me in the past.I can tell you it is a real turn off. Especially when waiting for what you think will be a nice meal. I eat at this restaurant at least 3 times a week. I am retired and look forward to having lunch and dinner there with my significant other, as well as my friends. I used to buy the car wash/dinner vouchers every christmas. As few as 8 a year to as many as 12 a year. Depending on who was coming for dinner at my house. Now I may not order as little as a soda from this location because of the lack of respect toward customer service. Noone I know wants their waiter/waitress or food, to smell like cigarette smoke. The wait staff is young and needs to be clued in on what is appropriate and what is unacceptable. We were so grossed out that evening that we don't even want to see another applebees. At least, not anytime soon. | |
| Sandra Higginbotham | 12/7/10 |
| December 6, 2010 my husband and I went to your location on Mansfield Rd in Shreveport, LA. We ordered our meal, no problem with the service or waiter. We had appetizer and our entree. Around 11PM or so I became VERY ILL. Extreme Dizziness and vomiting.. my day today still wasn't feeling well. My husband called for the Manager was kept on hold for approx 10 minutes.. still noone picked up. | |
| Ann | 12/9/10 |
| Yesterday our visit to Applebees was not up to the standard it used to be. First we didn't appreciate being served by a waitress with a big thing in her pierced tongue. Secondly, the cook brought our food and we had to sit there and wait until our waitress came along (took too long) to get silverware to eat the food. Third, the amount of French fries were ridiculously cut back. Fourth, we were going to order dessert, but we sat and waited and waited and waited, changed our mind, and waited and waited to get our bill. Fifth, it took much too long to pay our bill and the waitress had our credit card in her possession far too long. I used to like going to Applebees, but it's changed so much that it's not worth it anymore - What a shame! Just thought I'd let you know, the competition is looking better and there's plenty of it. P.S. The restaurant was not overly busy for the length of time everything took and the crummy service. | |
| terry Jhajj | 12/9/10 |
| i went to applebees close to my house 51st ave and baseline phoenix az. with my wife and her friends. all of us 5 people together. server name BARSI was really touchy with all the ladies the whole time we were there. their service was so sloww and poor and he dont know hoe to do customer service at all. he also was making fun of drinks ladies order. i total bill for 5 people around $148.00. so i put $150 cash on the table and start walking out and BARSI follow me to the front door and start talking to my wife with nasty words (F word). about his tip. i turn around and say excuse me then he say what the F**k is this . and he throw $1 bill at my wife face and said go wipe your A** with it. so i call manager DAVID and tell him my concern about the server . his answer was oh! sorry i dont think he mean that. never go back to applebess again and tell everyone i know . i call and email corporate. its been 5 dasy now no one called me yet. i think applebees dont care about their customers at all | |
| Tammy Marlow Oak Ridge, Tn | 12/11/10 |
| Please Please hurry and rebuild the Applebees in Oak Ridge, Tn. Miss the great food and the great people that worked their.Hope to join every one in the area for a grand opening soon!!! Gotta have some Applebees! Thank You! | |
| Doug S | 12/10/10 |
| While visiting the Applebees in Blue Springs, MO, where we spend alot of time socializing and having dinner with the family, we inquired into purchasing a $50.00 gift card, and recieve a bonus $10.00 card for future use.( a promo they had going). The waitress heard me discussing with the wife, we can buy the card, use it for dinner, and have the bonus card for futhure trip. the waitress butts in and says thats not how it works. You can't use the $50.00 card this trip, you have to use it next time. I read the terms of the card, no where did it say that, i asked to speak to the manager, who never came out. I even called the Corporate # in Lenexa, Ks, and some snot nosed kid told me sorry for the trouble, but if everyone did that, everyone would be buying the cards... ISNT THIS THE POINT OF A PROMO... To sell Cards, he said nothing would be done about my experience and hu on me... Good Bye Applebees... Hello 54th Street Grill.... | |
| Kaylyn O | 12/9/10 |
| I worked at Applebee's in schererville IN and it was the worst place to work at. Diane the main manager is clueless and comes in with her daughter to take food that she DOES NOT pay for at all, and her daughter who works there gets away with everything. She screws up making fun of customers that come in with other young employees. The other manager Mary sits in the back and drinks alcohol all day, again that she doesn't pay for either. My boyfriend also quit after 4 months because Diana was mad he couldn't work around her schedule for his court ordered counciling he has to take, shes absolutely rude, and today he drove 22 miles to pick his last check up and she would not give it to him. I will be contacting corporate after this, and i will make a big deal. Also, we're all train different then when someone from corporate or anything comes in, we were trained another way when they come in to hide the fact that no one does anything by the rules! I believe this should really be checked into!!!! Or and the food NONE OF IT IS FRESH. Everything is microwaved besides the meat. It's not steamed veggies, it's over microwaved veggies. DO NOT EAT HERE! Oh the best manager who actually treated the employees with respect was Bill. | |
| Todd Benson | 12/9/10 |
| Wow why bother to post..after reading the reviews of this dump, if the corporate hasnt done something they are not going to. This place is on its way out. Too bad , because they use to run a pretty good place. Oh well..see ya..seems like it would be a good place for some REAL managers to purchase and get back on track. | |
| Todd Benson | 12/9/10 |
| Applebee's Michigan City, IN. Dirty, VERY Dirty, poor service, loud RAP music, overpriced food which took about 2 hours to finally get. Use to be a decent place to go, but really on the downward spiral. Also, whats with the smokey bar in the middle of the resturant? Three people drinking a beer each, multiple tables paying way more for the food having to breath their smoke...poor set up. This place needs a good cleaning. | |
| Pat Gray | 12/9/10 |
| Seems a shame we can't get a consistently good meal in this town (Madison, AL). Last time we ate at Applebee's the waitress was charming; asked all the right questions about meal preferences and the food was excellent. Today, the waitress didn't ask, the meal was overcooked and overseasoned... Too bad, we were hoping for better than wasting our money for a half-eaten meal. | |
| Truell Hensley | 12/5/10 |
| My wife and I went to Applebee's in Gastonia, N C Sunday December 5, 2010 for lunch, first thing I noticed was dirty fork and knife,this was just a warning about the food for the day. I ordered the 9 ounce house sirloin, it was mostly fat and gristle, Im told the waitress (Mindy) to take it away cause I don't that kind of food, she did not offer to offer anything as a replacement, nor did she offer to get the manager (is this bad training) she said she was sorry and offered to give a card with manager's name on it - you can be sure that the Longhorn or Outback would have a manager at your table very quick. sour taste for Applebee's. | |
| Donna Raker | 12/6/10 |
| Irated this poor because the "All-you-can-eat" Pancake Fundraiser is run differently at the Selinsgrove PA Applebee's than it is at other Applebee's in the area. The man I spoke to was arrogant (I have no name) and informed me that it was not an all-you-can-eat that it was one serving. The choice of beverages is also less. I believe all Applebee's should run them exactly the same. We held a fundraiser in the Lewisburg PA restaurant and it was a wonderfu experience. Working with Pam was a delight. Who ever is running the show in the Selinsgrove location should be told to conform with the other stores and change his attitude! We will happily go to the Lewisburg store and work with Pam. | |
| white | 12/2/10 |
| i ordered steak and garlic potatoes with mix veggies , the food was of poor quality. steak was rubbery and potatoes no taste veggies hard as a rock. piss poor quality in food. Ill be sure to let all my church members how discussting you r resturaunt is.thanks for nothing ruioned my night.desmoines iowa se 14th st. | |
| Robert R. | 11/30/10 |
| Never eat at the Woodland Applebee's! Very Slow service and the food will almost always make you feel sick! | |
| Georgia Greggs | 12/1/10 |
| I bought my parent a Applebee's gift certifice in Virginia. My parents live in Florida, and when they went to the Applebee's in Port Orange, Fl and tried to use their gift card, they were told they could not accept it. The gift card had to be purchased in Florida in order for them to accept it in their register. What is the purpose of selling Applebee's gift card if you can't use it in another state. This is ridiculous. Never heard of this, Walmart's cards are good all over US. Guess thats what I'm gonna buy in the future instead of Applebee's. | |
| Former applebees employee | 12/1/10 |
| I sure hope corporate reads my message here and replies to me very quickly! I was an employee for applebees for 7 years, and my experience there was fair. Towards my leave from that job to another, The management was atrocious! It became an issue to me when the store managers were out partying with the employees who worked there as well. But nothing was as bad as the store Manager by the name of Frank Ramirez. He is flat out evil! he does not care about his employees, (only his favorites) He breaks the rulebook all the time by enforcing his own laws of the store, he is very disrespectful! and what makes that work environment very uncomfortable, whether he is at the store or not, his rules, more like laws make you feel somewhat frightened. He has also let employees who have walked out of the store come back like nothing ever happened. A lot of people who used to work there can tell you that the store manager is the sole true reason why people have quit the job there. I left that job not only because of my new found career opportunity but because he never gave me the chance to earn a better income and become a better worker at his store. I sure hope the people who read this take action and change the entire store management there soon! And before I leave this message My brother was basically forced to quit! The management there tried everything to make him leave by verbal abuse and trying to get him injured, after this did not work they then turned to chemical usage to do bodily harm, and this is what finally made him quit. The store that I am refering to is located at Northwood Ohio. Please corporate do something about this soon! | |
| Marilyn Meek | 11/27/10 |
| I took a friend out for Thanksgiving Dinner in Eustis Florida. The waiter took our drink orders and came back first with the waters, then came back to tell me that they had only two kinds of wine, both white and sweet, I had ordered Merlot. I asked if they had any other kinds of red and he said no, only the two white wines he had mentioned. I have been in the restaurant business for 45 years owning four of my own. I would NEVER have allowed my bar to be out of red wines even if I had to go to Walgreens or Walmart to get them. Needless to say we did not stay! It's pretty bad when you have to go in and ask ahead of time if they have any red wines before you ask how long the wait will be. | |
| Danielle | 11/29/10 |
| My family and I visited the Applebee's in Monroe NC. I ordered a steak cooked medium rare... the steak came back cooked well. My son had Ribs that had no meat and they were burnt. We had to send both back and MY son got the chicken fingers and just sent my steak back and didn't order another one. The Manager Chris never came to the table. I will not go back to this Applebee's again. This is not the first time this store had bad food and bad service. The waiter was not friendly at all her name was Hillary. Will not come back to the store. | |
| John D. | 11/22/10 |
| I want to thank your corporation for what you did on Veterans day. I went to our local White Lake Mi. Applebee's with my family, and we enjoyed lunch together. I served in the 70's & the mood in this country was not like it is now. I may never take you up on that lunch offer again , but you made this old Navy vet feel pretty good. The food was good , atmosphere great & the wait staff was very cheery , thanked all the vets, etc. Again thanks for what you did John | |
| Cooper | 11/23/10 |
| My family and I visted a store in Houston @ 5911 E Sam Houston Pkwy N at approximately 6:56pm on Sat 11-13-2010 and was greeted @ the door by the waiter.The waiter asked how many guest were in our party and I stated four. We were sitted at the first table near the door. I asked the waiter if we could sit at another table near the window and she stated "no that section is closed but their was another couple sitting in that section. I stated to her you are trying to make me sit whwer you want and not where I want and she stated "we are short of help. I looked over the restruant and notice their were only 4 customer total in the place at that time. I asked to speak to a manger. The manger(David)appeared and I advised him of my complaint and he stated "tonight is fight night and we are short handed so we can not allow you to sit in any other section.I stated to the manger (David) your restruant is empty and my family and I are here to dine in your store and I am being forced to sit where you want me to sit if I dine at your store "no thanks" I will take my business somewhere else. I will "never" eat at your restruant again. I have contacted my family and friends and advised them to do the same. | |
| Louise Klotz - Olson | 11/16/10 |
| I visit Applebees in Hemet Ca. 92543 5 to 6 times a year. Yesterday went with a friend, the waitress took my order for riblets. $8.95 . I wanted hot french fries when the order came. (My friends french fries were steaming hot.) My hot french fries came after ten plus minutes. I got the bill the $8.95 was billed as $12.95. I asked why. She told me when I ordered ribs, ( I ordered riblets) I pointed to the picture of ribs on that page. I had no idea of anything but it was the only picture of something similar to what I wanted. The waitress said I "Got a much better deal of what she served me". I told her no I didn't because I have to pay $4.00 more than what I should pay. She said she couldn't do anything about this. I asked for the manager. The waitress returned with a $3.00 reduction on the bill. As though it was wonderful. I questioned where the other $1.00 was, she said that's all she could do. I again asked for the manager. He came and said, "What is still wrong.... You ordered the ribs not the riblets... He then said disgruntedly, he would give me the other dollar off the check. I happened to have had restaurants for 20 years. I also handled customers across nine states in marketing . typically with my experience in restaurants I am one of the best tippers around. I left no tip that evening. A first for me. Retraining is necessary at this store. They might have taken the opportunity to do the right thing and made a most loyal customer. Now I have to go around town and retell this dreadful story - again and again. The time was about 5 pm. the date was November 15th. The manager would not give me his name but his tag started I believe with a V. Now it's up to Applebees to do the right thing. Please retrain | |
| Jenny Marshall | 11/17/10 |
| We Went to Applebees in Traverse City, Michigan on 11-13-10. It was very busy, we waited for a table. The meal was the best one we ever had there. But, the waiter lost our credit card. We were charged for our meal and treated very rude! No credit card ever found. We had to cancel right away. We had to ask for the manager and he only was interested in taking our name and phone number. He never apologized or offered to comp our meal. Then he said he would call the next day regardless of whether they found the card or not. He called 2 days later!! Very poor customer service!!! Rude Rude Rude!!! And what really happened to our credit card??? | |
| G at Bee's | 11/19/10 |
| We went to the Applebees in Jacksonville, Florida at the "town center" on Thursday the 18th. They have karaoke every Thursday, and that happens to be the day we like to go to Applebee's. The bartenders are always polite, friendly, and always work hard. They always provide excellent service and it is one of the reasons we have made Applebee's a regular event. I know it would not be a regular thing if the bartenders were no longer working there. | |
| Do Not go here...do not work here! | 11/20/10 |
| Applebees in Selinsgrove PA conducting unethical and possible illegal and prohibit personnel practices. Supervisors clocking employees out BEFORE the shift is ending, Managers of the restaurant caught on cell phone video stirring food in kitchen area with BARE HANDS, managers not allowing staff to take breaks in accordance with all PA DOL rules and regulations. Possible class action lawsuit pending. Lawyer contacted - as well as Rosewood Corporate. | |
| Lynette Robinson | 11/20/10 |
| I work on a hospital ward that only has Active Duty military folks with PTSD. On Veterans day our local Applebees provided to-go (I know it is suppose to be eaten in) lunch for every patient and every employee that had a military ID card on our unit. I can not begin to tell you how much that meant to our patients. The food was unbelievably awesome. Our patients still talk about the steak 1 week later. I took my family to a Applebees last night to show my appriciation and again the food was awesome. The waiter could not have been any better. Applebees and one other resturant in our area fed the military for Veterans day. Now when I go out to eat, Applebees will always be a top option for me and I tell anyone who will listen what a cool thing Applebees did for my patients. Again thank you, you truly made the day for 22 wounded warriors. | |
| emma decker | 11/20/10 |
| my family and i went to applebees this afternoon for an early diner. there was 5 adults and my 3 year old grandaughter. it was a horrible experience. it took us forever to get our food so by the time it arrived at our table the other four adults that accompanied me had to ask for boxes to take their food with them because by this time they were late for a movie. my grandaughter and i stayed there to eat our food. my grandaughter had to go to the bathroom so leaving our coats and uneaten food at the table i took her to the bathroom. on the way i saw our server and told her i was taking my little one to the bathroom and that she would like some ice cream. we were in the bathroom for about 10 to 15 minutes so the little one could do #2. when we returned to the table everything was gone. a gentleman at the table next to us told me they put our coats in the back. i went to the back and asked what had happened to our personals and our food. they said we thought you left. i explained that i had told the server what was going on. they handed us our coats and said the server must have not been around. i said what about our food. with no explanation they just shuffled us out of that area. i was cussing them all the way out the door. i had to listen to my grandaughter all the way home asking about her ice cream. i couldnt explain to her that the people there were a bunch of incompetents. they will probably miss my business because we usually never spent less than a $100. i will never go back again. | |
| Glenn E. cline | 11/13/10 |
| I would like to thank Applebys for the free dinner on Veterans Day. As a Veteran of the korean War, it was well appreciated. I am glad they did this for the vets. Since my discharge 58 years ago i have been thanked three times for my service. After my discharge i did not feel this country owed me anything. I did my duty and am very proud of it. The people who served us on Veterans Day were very, very nice. Applebys is to be commended for thier acknowledgement of the vets of this great country. And by the way, we received two thank you's on our way out. That now makes five. Thank you, Thank you Applebys for your kindness. Again, it was well appreciated. Glenn E. Cline | |
| Martin Broussard | 11/13/10 |
My family and I celebrated Veterans Day at Applebees. I would like to thank them for their gesture to us Veterans. On the downside however --- as soon as we got the menu it became apparent that their spiel on TV was more oriented towards increasing business than it was in honoring Veterans. The Veteran's menu was more for a second class citizen than for an honored guess. My wife and I used to eat there fairly often but because of this afront and the unusally poor food quality I doubt we will go there again. | |
| sunny | 11/13/10 |
| i went to applebess last 2 weeks ago and i also sit on the bar i order $2 shot about2 time my bill should be $4 and he bring my bill $9.43 and i told the guy that wrong he say that i told him to make in coke and the he add 2oz of shot i told him i never told your that i want 2oz shot i told i come here 4 time a week and other customber was saying the same thnk but than i call manger i was getting mad i saying bad word to me than i call the Corporate Office and they did not do anything that happen in mansfield taxes they were very rude to me and very bad people i will never go back again it happen to me today it might happen to you so stop going to applebess guy thank you | |
| S. Abbene | 11/13/10 |
| On Veteran's day my husband,former Navy & I had lunch at your restuarant. What a kind gesture to provide a gift of a meal to our veterans. God bless them & God bless you. Thank you | |
| Old Veterans | 11/13/10 |
| Well we made a trip to Applebees for the Veterans meal which we both were entitled to and the food was pretty good but we have never been so close to walking out of a restaurant before. We have never been so insulted by anyone. We were ask if we had proof that we were Veterans. Well we both got out in 1968 and haven't thought of a DD214 or any other military paperwork since then so NO we didn't have any paperwork to prove we were Veterans but anyone that goes to a place like that under false pretenses is a low down dirty skunk (I am being nice that is not excactly what was said). We had already started to get up when the server said never mind. and Ask what we wanted. I was so upset I got a 7 oz steak and only got about 3 bites down and had to rush to the bathroom to throw up. I was unable to eat anything else. Thank you Applebees for ruining what should have been a nice dinner to thank us for military service performed. I can assure you we will not be going back there for another Veterans Dinner. We will be staying home. | |
| M in Cleveland, ohio | 11/13/10 |
| Your customer service sucks, and your food does too. It is not just Cleveland, but Toledo and other places I've been too. I would rather go to McDonalds then Applebee's. I'm trying not hate here but customer service just blows at most Applebee's along with the general hygiene of the restaurant. You may do a good thing w/the Veteran's day, but the rest of the year you actually suck. I don't know who runs the organization but they have to know, and if they don't why. I guess the only way to change the situation is to cause you money, thus changing your CEO. | |
| carol peluso | 11/13/10 |
| Veterans day and my birthday nightmare dinner. I am a vegan. I have always ordered the orange chicken rice BOWL and had them put the chicken on the side and my husband would eat it with his meal. I went to the Pittsburgh Mills Applebees with 8 people for my birthday and my husband who is a veteran on veterans day. I ordered the orange chicken as I have always dones for many years. I was brought a palm full of rice, some paper thin carrots, 3 to be exact, some chinese noodles and some bok choy nuts with some spinach that was cut on the angle and was about 7 inches long with the stem in the middle. I asked the waitress what happened to the rice bowl with the snap peas and the green peppers and a lot of rice? She said, wait I will get you some snap peas. I was brought some micro waved snap peas and some pieces of spinach and bok choy that was limp limp and black with rotten marks, also had some hard brocholli in it as well. I didn't eat and the man sitting with me said, that is not right, I want to see the manager. The manager came over and said, Oh My they shouldn't have microwaved this and served this way. Also, told us that the dish had been changed a month ago and this was now the orange chicken dish. What a shame....Never offered to compensate me, as this was not a $2.00 meal at Denny's. All the food at this Applebees, was not up to the standard of the McKnight Road Store in North Hills, Pa. where we eat at least once a week. You lost 8 good customers from this bad experience. The waitress was Lucy and she was fine. The cook and manager were not acceptable. My birthday was ruined and the other people who came with my husband and I were very upset. Thought you should know. Thank you. | |
| Richard Spencer Ret. 1SGT KARNG | 11/15/10 |
| I would like to take this time to Thank Applebees for what its done for all the Vets, and request a special thanks be sent to all of the staff at the Georgetown Ky location, they did an out standing job. Some time these people don't get the thanks, but they should and I hope you'll sent this to them, Richard Spencer, Lawrenceburg Ky. | |
| Danielle Reed | 11/16/10 |
| Last week I went to Applebees in Colorado Springs on N. Academy and ordered a steak cooked medium rare... the steak came back cooked well and I asked that it be re-made "medium rare, more on the rare side than the medium" the cook sent me a raw steak that had the outside browned. I was going to eat the damn thing just to spite him but my husband was revolted that they served a steak that was simply browned on on the outside and completely raw. So while he enjoyed his dried out ribs that he was sure they reheated from the night before, I had mashed potatoes and onions for lunch. It was extremely disappointing and we won't be going to applebees again. | |
| Ceasar Soto | 11/11/10 |
| I wanted to thank you for the great lunch today, November 10, Veteran's Day 2010. I returned from Vietnam in 1969 and a few days after I got home, I was beat up, kicked, spat upon and urinated upon by at least seven people, and left for dead. I was in a come for months. That was my thank you for my time in Vietnam, until today that is. The day began with a thank you for my service from my daughter and one from my son who serves in the Coast Guard. Someone told me to go to Applebees's because they had a free lunch for Veteran's today. I was surprised and when I went to the Round Lake store, sure enough it was true. Thanks once again from myself and from all of us who were treated so badly when we came home. | |
| Rosanne Hughes | 11/11/10 |
| Dear Sir or Madame; I wish to thank you so much for offering free meals to veterans and active service men and women on Veterans' day. It was a wonderful gesture! My husband (Army) myself and my daughter ate at the Applebee Restaurant on Rt 59 in Rockland County NY. The waiter and all wait staff was pleasant and efficient. We had a wonderful experience. Sincerely, Rosanne Hughes | |
| Robert Kalee | 11/11/10 |
| Today being Veterans Day, I was given a free meal by your company. I want to thank you for this act of kindness. I got a bit choked up when I told that my meal would be free today. As a veteran of six years in the Army, I have always considered it an honor to be able to serve this great country. Thank you for that meal which was superb as your meals always are. It touched me in a special way. You are what makes this coutry great! | |
| Charles Brown | 11/11/10 |
| Dear Sir or Madame; I wish to thank all those associated with Applebees for remembering the veterans and active duty service members and thier families on this Veteran's Day. I enjoyed the free meal with my fiance and a friend at the Applebees located at 2710 Dekalb Pike,in East Norriton,Pa. All three of us are veterans. The service was excellent and the food was prepared to our great satisfaction and served in a timely manner. The waitress and all the waitstaff were pleasant and efficient. It was an all around wonderful experience. | |
| J.Harrington | 11/11/10 |
| Thankyou for honoring the Veterans today, November 11,2010. My husband (WW 2 veteran) and I had a woderful dinner. His was free at The Port Orange, Florida location.Service by all was great and they all had smiles on their faces and were happy doing their job.Thanks again Applebees. | |
| R Dotson | 11/11/10 |
| I am a vet of over 30 years. I just wanted to say thanks to all the hard working personnel surving and cooking today. Thank you for remembering and buying lunch for thousands of vets. I know, each and every one of them are greatful. | |
| Nickolas Franciosa | 11/12/10 |
| To the CEO: on behalf of all our servicemen & women & me I wish to thank you for the wonderful Lunch & Dinner that you gave to all of us on Veterans Day 11/11/10 Is is very nice to know that we are not forgotten (Like most do) for the service that we gave to OUR COUNTRY. Thank you all again. Nick | |
| Robert Hofeldt | 11/12/10 |
| I am a veteran of the Vietnam war and want to thank you for your support of veterans. I live in Albuquerque NM and enjoyed a nice meal after the memorial service at the VA hospital. Thanks again | |
| Jeanette Busby | 11/12/10 |
| I am very upset that you let Bill Schack, manager for the Applebee's at 1388 Capital Circle NW, Tallahassee, FL 32304. He is the greatest manager that I have seen in any of the restuarant business. Why, in the world would you let someone like that go! He is an big assest to your company. I refuse to go to any of the Applebee's because of the act that your firm did to Bill Schack. Bill is a community leader in Tallahassee and has been there for the disability children/adults in this community. Bill Schack is a role model for our community. Please reconsider and re-hire Bill Schack and our community continue to support Applebee's Restuarants. | |
| Grant Rollins | 11/12/10 |
| I was surprized when my wife took the day off to take me to dinner for veterans day. I would like to thank Applebee's for the support of veterans and providing us with a very enjoyable evening out. We enjoyed a great meal and lots of friencly people. | |
| Nancy Yuzuik | 11/10/10 |
| As the wife of a Vietnam Marine Corps veteran, I just wanted to thank Applebees for offering free meals for veterans on Veteran's Day. We are regular customers of the Applebees in Bridgewater, NJ, although we won't be able to be there tomorrow. We will continue to patronize Applebees and you should be proud that you are doing the right thing by recognizing veterans. | |
| Heather Shahan | 11/10/10 |
| I went to Applebee’s with an ASL sign 3 class in Lancaster Ohio November 10th we are all students at Ohio university taking sign language and one of our assignments for the class is to go to a few Deaf/deaf events and we usually have a silent breakfast, lunch, or dinner toward the end of the quarter. Well the class voted on Applebee’s so that’s where we went. Now when you go to a silent function that is exactly what it is. We students are not permitted to use our voices at all and trust and believe that is no easy task for most of us! The whole reason that we do this is to try and identify how it would be in another’s shoes. Most of us are hearing and, the Deaf/deaf culture really do live in a hearing world. Our instructors try the best they can to give us a peek into that world of the Deaf/ deaf culture even if only for a moment. We are not permitted to speak but we are given some tools to bridge the gap of communication. We are allowed to point on menus, write on paper things of that nature so that the people at the places we attend are not without ways to communicate and they are allowed to speak verbally to us. We can’t be verbal with them we use sign language, paper and pens, and even pointing to things. Now there were about 12 or so of us students, 1 instructor, and 2 hearing impaired gentlemen. The restaurant was told a few days before we were coming however a breakdown in communication or lack thereof, I’m not sure which, had taken place and the employees were not aware. My instructor told them when we got there about us being students and that we couldn’t use our voices so after the initial shock of not only a large group but also a non vocalizing group wore off things seemed to be going ok. Now here comes the reason for the letter in the first place. My sign instructor had shortly before the dinner got a paper cut on her finger during class. She put a band aid on it and went about her normal class. While in Applebee’s an order of dip was placed and brought she was piecing and signing back and forth with us all. While she was signing she had somehow dislodged the band aid and it flew into the dip. We of course were laughing and joking because we found it to be quite funny. Meanwhile here some of the others at our table found themselves dip less, so she signaled for a server to come over and before she could even tell her what happened the server loudly says “ewe! is that a band aid?” and took off with the dip. So when she didn’t come back nor the manager either we just sat waiting on our food to arrive so we could explain what happened. After about ten fifteen minutes our server came and passed out our food my instructor asked for more dip and the sever replied that the manager stated that the band aid was on top with no cheese on it or anything so it didn’t come from them and if there was a problem with it, then the sever was to get them (the manager). Then the server said if you want more dip you will have to pay for it. My instructor said that was fine and she would pay just put it on her bill and had begun to try and rectify the situation by writing down what had happened but before my instructor could tell her the server abruptly turned and went to the kitchen. I sat motionless for a minute and couldn’t stand it any longer. I grabbed my pen and paper and sought out the sever to tell her what happened so she would understand. I found her and began to write down what happened and she said well they didn’t know that, they thought we were just trying to get our bill lowered. I wrote that that was not the case and that the lady had ran off with the plate before we could tell her that. Nobody even came back to follow up, confront, or anything else for that matter not even the manager who was so sure we were trying to get a freebee. Ok now really some of the members in our group ordered steak, ribs and things of that nature why would we even waist time on trying to get the dip free. All she said at this time was well sorry for the misunderstanding and turned and walked into the kitchen. I was taken back by this because she acted if I was just taking too much of her time and all she said was sorry for miscommunication, not even in a pretend sincere way. I was so upset I couldn’t even finish I felt so disrespected and the so called miscommunication was not that at all! They didn’t give us a chance to communicate, and when it was all said and done and I did managed to let them know what really happened they didn’t even give all of us the chance to laugh the whole thing off manager included. You know what…. even after they were told about the situation the manager did not even come and talk to us. It was our instructor who had to seek the manager out when we all left. I was so upset I was shaking and she says to me well unfortunately it happens a lot and most Deaf / deaf people are use to it, you experienced it firsthand what they go through regularly. I told her it had nothing to do with my new Deaf/deaf friends and I wasn’t just sticking up for them. I felt it was so bad for all including the people who work at Applebee’s and I tried to fix a misunderstanding but they didn’t even care. I know you shouldn’t let one bad experience ruin your outlook on something but I only spent an hour and ˝ being non vocal in a different world. It’s so sad that my hearing impaired friends didn’t even seem fazed by such a discriminating experience, and yes that is exactly how I perceived it because trust and believe if we went in as the typical vocally communicating customer the manager, servers and whoever else that played a part in the whole experience would have done things a bit differently. | |
| Eileen | 11/9/10 |
| This post is specifically for the Applebee's Restaurant in Stillwater, OK. I had lunch there Sept. 28th and I paid for the meal + the tip with a charge card. When I received my statement from the charge card company I found that the amount posted was $4 more than the receipt I received that day. My original total ticket was only a little over $7 and final amt. posted was over $11 ... quite a markup by someone! | |
| marlee matchinsky | 11/6/10 |
| applebess is the best | |
| Unsatisfied | 11/2/10 |
| Our experience @ Applebees in Richardson TX was awful on Sat 10/30/10. Food was not hot as requested, but luke warm to say the least. When sent back, my steak that was requested as medium rare was broght back to me as well done. Another steak was "specially" cooked for me and when I cut into the middle of it, was raw as raw can be, there was no juice on the plate and was tough to chew my one and only bite of it. I was offered something else on the menu but by that time, my appetite was gone and I just wanted this experience over. When the check came, we had been overcharged for the side salad, so the manager ended up taking that off our ticket. It would have been appropriate for him to credit my whole meal, however it was never offered. It would have made me think again about my initial feelings of we will never come back to an Applebees again, but that didn't happen. After seeing all the negative reviews on Applebees, I hope the Corporate Office sees they have some serious problems and start to correct them, before it is too late. Commercials are great for Applebee's but if your experience isn't then what good are they? Word of mouth is your best form of advertisement, it has not been praise that has been expressed from myself or my husband since our experience and we won't be back to Applebees again, nor will our friends. | |
| Unhappy Customer | 11/2/10 |
| DEFINATELY not satisfied... someone needs to lose their job!!! i guess its okay for cooks to put something in customers food now a days!!! All you did was send me some Gift Certificates and tell me to drive 30 minutes away to use them!!! THE FLORIDA CITY APPLEBEES AND THEIR EMPLOYEES ARE ALL HORRIBLE!!! | |
| Aaron K. Hartness | 11/2/10 |
| Good day. A few years ago I wrote to you to complain about the Abblebee's on Park Avenue in Worcester, MA. Well, my last two visits have been less than satifactory. I ordered a roast beef melt and ended up sending the meal back because it was more than burnt. I left hungry and had cereal for dinner at home. I just returned from the same establishment, ordered the chicken and broccoli alfredo with fetuccini. Well, it came with penne, not fetuccini. The dish was cold and the pasta was beyond over cooked. Needless to say I sent it back and refused to order anything else. I'm now sitting down to yet another bowl of cereal. I refruse to order something else on the menu because my dinner partner's have already started eating their meals and by the time I get mine they would be done. I'm not sure what the problem is with this establishment. The wait staff is excellent, but your cooks....YIKES! This is my last visit to Abblebee's and will not refer anyone to go there. Tweeds will become my new place for a quick and decent dinner. Sincerely, Aaron K. Hartness A very displeased customer | |
| Marc Jacques | 11/2/10 |
| I have found a way to save alot of money on my date night. I take him to our local Applebee's restaurant on Park Ave in Worcester. The street name alone calls for elegance and sophisticated charm. We arrived early and found a front door spot. We were greeted by a cute young lady with gothic charm that ended up being our waitres. Her name was Alexis and she was very nice. She thanked us and helped us. She was five star to us. The manager nodded and gave us a smile as we looked at the menu and decided to share a spinach dip and beer. While we nibbled we joked about our last visits. "What can we order they know how to cook? What's a no brainer that can't be messed up?" We laughed because its ture and cheered our beers and continued on with our dip. Alexis returned. She was a treat. We joked. We laughed. We ordered our feast. I tired a burger with a big slab of mayo. "How else can I eat such dry meat?" My partner ordered the pasta. One he liked all the while. Chicken alfredo on a bed of linguini. Mounds of broccolli smothered in sauce with a few extra breadsticks for dipping. Alexis offered the types and he settled with linguine. The service was awesome. It came with a smile. Unfortunately for Alexis, it became a frown. The burger was awful. The fires were not alive. The pasta was penne and a pile of mush. The chicken slivered. The sauce couldn't help. But I saved about twelve dollars on my dinner tonight. Thank you, Apllebees. And have a good night. | |
| Phyllis | 11/4/10 |
| Wow, after reading all of the above reviews I'm surprised that Applebees is still in business. A friend and I went to the Orange City restaurant and shared an appetizer and we each had a glass of pepsi. The charge for our drinks was $2.99 each. My goodness, I can get a 12 pack for that price. I won't be going back. | |
| Dennis OConnor | 11/5/10 |
| I have one complaint and one complaint only, most restaruants give you at least 3 choices for a vegetable with your meal at the Westfield Ma. Location we can only get Broccoli and I cannot eat this.I have written before with NO RESPONSE, what's wrong with having carrots or a medley of squash and zuchini, It's redicioulous. Guess I'll have to start going to the 99 .......much better choice :( | |
| Mother Daughter Day | 11/6/10 |
| After a Dr app, I asked my Mom out for lunch, & wasn't pleased when she chose the Bees! Sorry, but between the menu,prices,service,& the HORRIBLE FOOD, who would be pleased? We went to the South Hill mall Puyallup location, & everything about it was awful. 1st the Pepsi tasted like dirt. The iced tea was so strong it wasn't drinkable. But the salad was the worst thing I've ever ate, & I only ate maybe 6 bites before I just about threwup! It was some sort of grilled chicken, on a bed of the worse pieces of lettuce they could find. It had pico de gallo, some sort of spicy red sauce, sourcream, a dime size amount of guacamole, & these God awful red chips that were so salty I quit Eatting. I took a bite, & It tasted like I bit into a horse salt lick! The rest of the salad tasted just awful. When the waitress came by to take our plates I told her I really didn't like it at all. Shte stated I should have told her earlier, & she would have gotten me something else. Only problem with that was I never saw her again, & when I told her the tea was bad, I had to stop her 3xs to get the Pepsi which tasted like dirt. The menu is horrible, way too spendy, & the drinks don't taste right. I honestly would have been happier going to Dennys! Wonder if there's anything to do about this? It also took over 1hr 45mins to get done! | |
| STEVEN L. WOOD | 11/3/10 |
| to whom this may concern..weeks ago..my best friend and I went to dine at applebee` on greenville ave in staunton va and the waiter didn`t even bother bringing us napkins..silverware..brought our main course and then brought out appitizer..nacho chips..I asked'DID U HAVE TO GO TO KROGER FOR THESE.. never once fill our tea glasses. i was furious..asked for manager and a different waiter..mannager discounted our bill and apolized. this sunday..oct 21.. we went back..this time it was worse. got same waiter named TYLER.. I asked for sweet tea plenty of ice and extra glass of ice.. he bought 2 glasses of teA.. about 8 cubes and a small cup of ice that melted as soon as i put it into warm tea. I ordered babyback ribs..friend ordered a sirloin..i was told i could not subitute a bake potato for the fries because they were out of baked potatoes(no apletizer..we playing safe so we thought) and waited for our food.about 40 minutes later the waiter kneels down at our table and says in a whisper' SORRY GUYS..WE ARE OUT OF RIBS" I left mad as hell..aSKED FOR DISTRICT MANGER NUMBER AND they gave me 888 #! GO FIGURE! HAVE NEVER BEEN TREATED SO BAD.. WENT TO TEXAS STEAKHOUSE AND TOLD THEM WHAT HAPPENED AND THEY BENT OVER BACKWARDS FOR US..NEVER EVER GO BACK TO THAT JOKE OF A FOOD PLACE.. HOPE APPLEBEE` CLOSES UP! | |
| Jane Doe | 10/31/10 |
| I have been a customer of Applebee's in Plant City, FL for as long as it has been in our town and usually love the food and get great service. A few weeks ago I was there with some friends and noticed that the "uniforms" of the waitresses had changed. My waitress was showing much more cleavage than I thought appropriate for a waitress. Perhaps OK for a "sleezy" bar. Today, Sunday, which is definitely a family time at our Applebee's, I first noticed that it was not as crowded as it usually is after church on Sunday. Then I noticed the same tops on some, but not all of the waitresses. Our waitress was very full breasted and a large opening had been cut in her shirt to expose almost all of her upper breasts. It was the first time I had ever noticed my husband commenting on the dress (or lack or it) on a waitress when she leaned over in his face for his order. Then, when she was serving the table next to us, she had to step between the tables and the gap between her shirt and pants actually showed the crack in her behind. Sorry for the "Jane Doe", but I have a relative who works there. I was glad my grandson was not along. | |
| Heather Diehl | 10/29/10 |
| Our location is Herkimer, New York. My family and I frequent this Applebees quite frequently and have been pleased the majority of the time. Well, today it wasn t the food or the service that was disappointing....it was the management. My husband orders the same meal every time we go....Chicken Parm. It is no longer on the menu but they have always accomodated him up until now. We were told they can not do it because it is not on the menu..."there is no button on the computer screen for chicken parm" our waitress told us. I use to be a waitress and the company I worked for believed that we are here to serve the customer and we made accomodations for everyone. They should serve you what YOU want to eat....not what THEY want you to eat! Needless to say he did not order anything off the menu and did not eat and will never eat there again. Very disappointing. | |
| Upset | 10/29/10 |
| I have been a regular at Applebees in Grand Prairie, Texas for the last time! Felicia is a very mean and LOOSE woman when one of the servers (I know several) said she sleeps with all the men customers she can and had a child by one of them! She yells at her co workers in front of customers the manager Keith (I think) or Kevin did not give a care how she spoke to anyone this is a sad sad place cant think of anything good to say for manager... the poor servers are treated BAD! | |
| michael hawkins | 10/30/10 |
| As a former employee of applebees in Florence, Alabama i must start off stating my disgust for the place. They rarely offer a break to go smoke but managers go when they please. I would work 9 hours washing dishes and never get any sort of meal break (not that i would eat their disgusting food anyways). And yet i would see the cooks fixing food and eating it while they worked. The managers dont care about anyone there and its a well known fact that the gm of the establishment uses cocaine at work and home. I have killed many roaches in the kitchen crawling on pans and dishes. If a dish didnt come out clean from the washer ppl would jus rub it with their shirt and use it. Stay far away from that place, its a health hazard and deserves to be shut down | |
| Adam Dennison | 10/30/10 |
| Dear Applebee’s, I remember years ago when the first Applebee’s in our town was built. It was across from the High School in our town and was a restaurant that was new and innovative. It had menu items that would top any local restaurant. I remember waiting one, sometimes even two hours to be seated on a Friday or Saturday night. The reason was because everyone loved the food, atmosphere and service. These were the days when Applebee’s served Coke in nostalgic Coca Cola glasses and had a verity of items that you could hear, smell and see traveling across the restaurant by the trail of steam coming off the sizzling plates. The days when the walls were decorated with the things you forgot about from years past. Sadly, the tiffany style glass lights above each table are gone, along with the big beautiful wood panel bar that at one time was so busy you knew something had to be great about the cocktails. I know that the probability of someone reading my little letter is ridiculous and irrelevant however, when the doors start closing and that person who lost a large investment comes back to read the reviews…. I hope he or she reads mine. You shouldn’t attempt to “fix” something that isn’t broken. You shouldn’t “change” what people enjoy. When customers tell you how they feel you and your business partners should listen. Customers are picky and expect things to be the way they had them the last time they paid for it. This is one of the reasons I do not enjoy the Applebee’s experience anymore. I felt at one time that Applebee’s was.. mine. I was MADE to feel this way by the restaurant. The service staff at one time were attentive and caring. I remember when they would squat down to eye level with the guest to take an order as it made them feel as though they actually cared about their order. They had at one time a promotion called “14 minutes or less or it’s free”. The waiter would start a stopwatch located at the table (lunchtime) and if you didn’t have your food in 14 minutes you were not charged. I have to admit we would go there when we knew it would be busy in an attempt to get a free meal. We never once got a free meal. The point of that story is that the food was still great and was delivered quickly without sacrificing the quality or quantity. The food now is no where near what it once was. The prices are not even close and the drinks have been sacrificed as well. We in the business world know that Pepsi is cheaper and so is the taste. The cocktails are not even close to what they once were and the staff is less than helpful as I don’t feel like a guest but a burden. I know there are other people out there that agree with me. I hope you take the time to voice your concerns as well. I can only hope that a member of the Applebee’s management team will contact me to discuss everything I remember about Applebee’s and how I wish I could turn it around in today’s world. People miss the way things were and the taste of quality. | |
| Mary | 10/30/10 |
| Applebee's in South Hill, Virginia is a horrible restaurant to eat at. The service is despicable, the manager, Joe is rude, and the food is often not cooked well. The manager and employees often treat the servers horrible. Please don't leave a tip and expect YOUR server to get it (not always soooo). The tips made for the day once had to be shared, but the policy has since changed. Why was this so? Only in South Hill! When tipping make sure your server gets the tip (ASK)! Christy is the only manager that seems to have any sense of customer service training. APPLEBEES, please train your managers before sending them amongst customers and those paying their salaries. They need to understand that without customers, they would not have jobs. A change is definitely needed there! Customers think twice! | |
| Tom Watson | 10/28/10 |
| I'm done with you nickle and diming me. Tonight I tried to order the fajitas. I wanted chicken and steak. You give 3 shells for this order. Well any idiot would know I need 4. When I asked for 1 shell you tried to charge me 1.99 for 3. I'm happy to report I'm now going to chilis instead. I will never eat at Applebees again. | |
| SJ Vet | 10/27/10 |
| I would like to take the time to thank Applebees for serving this countries veterans and soldiers with complimentary meals on Veterans Day. I would like to point out that students of ROTC programs are also taking advantage of this privilege. As a reminder, ROTC students are not Active duty nor are they Enlisted in the Armed Forces. ROTC students should not be entitled to benefits offered to those service men and woman who have actually served this country. Again, thank you and god bless all those soldiers actively serving. | |
| Tim Connell | 10/24/10 |
| I just left the location in Branson, MO after starting the meal at 12:30 now almost 3:30. Patient due to them being slow and obviously having problems with kitchen kicking out food, besides sunday crowd. We by chance have been in the food business serving over 200 locations for over 25 years. Oddly enough the biggest turn off was not the fact that it took so long to get food, server feeling overwhelmed, tortillas having dead fly, food not fully cooked. Manager comped the entire tables meal which was above and beyond the call of duty. Biggest problem was that there was not one server that was not openly complaining about something: kitchen, hours being worked. I have not been in this location for over a year and just reconfirmed why I will not be back for a long time to come nor telling anyone to go there. | |
| The World, Eugene Oregon west 11th | 10/22/10 |
| From the moment I walked in to the moment i walked out it was most of what everyone above me wrote: (except for the few good reports) the good one's had to be lies!sorry. The ONLY thing they did not have on the menue was something they must include and thats a 45cal pistol so i could blow my brains out. Hell i'll even pay for the bullet! Wadanightmare, | |
| Tim | 10/21/10 |
| My Son, Wife and I went to the Leavenworth, Ks Applebee's (store #5107) (Two thumbs down!!!) Yes the parking lot is always full but don't let that fool you. There is only 2 real sit down chain restaurants in town. Sure there is a lot of fast food places but we wanted the sit down dinners. This Applebee's is AWFUL. Our waitress was so boring. Can I take your order? No smile and so monotone. You could tell she didn't want to be working. (young lady, a high schooler or in her 20's) Slow service, bad service, food not cooked all the way, cold food & Raw shrimp!! My dinner came out 10min after my wife and son's. I told them to take it all back and were they trying to kill someone by serving RAW shrimp? (It took an hour before we left and I had not eaten at all) I was pretty hacked when I talked to the manager. Raw Shrimp, all the quality of the food and the service ALL unacceptable!! The manager actually listened as I pointed out all the problems and he didn't charge us for any of it. That was the right thing to do since all of the food was terrible and we only had a few bites. Thank you to the manager. Things they need: New cooks are a must and retraining of ALL the staff. Get rid of the teenagers or any staff who are not there to earn the paycheck. There are plenty of people in need of a job. I always tip at least 15% sometimes 20% but not tonight. I left nothing! The whole experience was bad. We wound up going to a fast food drive-thru since it was already after 7p I have never left a bad review on any site. I can tollerate some flaws but these flaws were too much. Eat at this location at your own risk!!! | |
| John Durgin | 10/18/10 |
| It is freezing uncomfortably cold in Applebees in Crestview Fl. We were in there on Oct.18th 2010 and they would not turn it to make it warmer. My husband just got out of the hospital with pneumonia and didn't want to make it worse. The snotty hostess that is tall and middle aged said that the employees would sweat to death. Cared about employees more than the customers health. We were ther around 1:00 P.M. The head manager with the blonde hair and glasses is very unfriendly to us and he knows who we are and we go there everyday. They have lost good customers. We also have found the silverware dirty and there are dirty fingerprints in the bottom of the pics hanging on the wall. They have given me all onions at the bottom of the barrel onion soup and no broth. We are disgusted and will never go there again. John Durgin | |
| Joel | 10/16/10 |
| I don't appreciate being taken advantage of especially in a drive through. On 10/16/10 I drove 30 miles round trip to pick an order at the Slidell, LA store and when I got home I was utterly disgusted with the serving size and the lack of quality of my food. I ordered over $70.00 with the 2 for $20 orders, one of which was riblets. I had a total of 7 riblets that were charred beyond belief and one piece of something that was charred beyond recognition. My serving tray was even melted from where they were microwaved them. The serving size and poor quality was so unbelieveable that I had to take pictures of this crap as proof and will gladly supply them to you. The next time your Slidell store has to take out the garbage scraps I'd appreciate it if they didn't try to pawn them off on the customers in the drive through. I believe reimbursement is definitely in order. | |
| WHAT A RIPOFF!!! | 10/16/10 |
| I had to choose a rating, but I consider it less than 1 star. I visited the Applebee's in Troy, OH last weekend. My boyfriend and i were trying to have a "NICE" date, but i assure you, this experience was anything but that. Upon arriving, after waiting almost ten minutes at the door, four servers walked past and did not even pause. Finally we were told we would be helped momentarily... almost fifteen minutes after arriving(empty dining room and we were the only ones waiting to be seated), we were seated. Our server made VERY rude comments to my date and was a huge jerk to us both. After our orders were taken, we only saw our server to bring us the bill. A different server had to bring our food, while our server was sitting at the bar chatting it up with the bartender. The food was of poor quality and the service was the worst I have ever personally experienced! We left half way through the meal because we refused to stay any longer. I checked my bank statements and I was charged almost double what I had signed for on my receipt. Needless to say, I nor my date were at all satisfied with the experience, next time we want a "NICE" date, we will definitely be making a better selection. | |
| teresa | 10/14/10 |
| 10/14/10 I recently went to an applebees down in the bronx on fordam RD. And it was the worst experience of my life in applebees world, i have order an appitizer and got my dinner 5 minutes after my appitizer came in. (my dinner along with it come on thats not fair i just have no words) I asked for blue cheese i got it 10 minutes before i ask for my check, i ask for water i never got it. i ask for the manager when he came to my table he though it was a joke he didnt even apalagize in any shape or form, he didnt even give me a complimantary desert. The manager was very rude!! i was modified and embarassed i could'nt balieve how he treated me in front of my friends and family. I will definally be doing something about it!! | |
| IRRITATED | 10/14/10 |
| This probably will not be posted. I tried to talk to someone at corporate and tell them of our bad experience at Applebee's they would just keep transferring me to someone else. After reading all of the past reviews I fell they truly DO NOT CARE | |
| Cathie Draine | 10/12/10 |
| We have been regular customers of Applebees for over a decade. During that time we have noticed the quality of the food steadily decline. Our meal on October 10, 2010, was truly the last we will ever eat an at Applebees. Nothing about the meal was acceptable. The Fiesta Lime Chicken was dry and less than hot. The sauce was uninteresting and almost tasteless. The rice was notable for its small size (is it possible to cut a grain of rice into thirds?), its blotter-like dryness and its less than room temperature was an embarassment. In fact, the plate was hotter than the meal. I remember reading that Applebees has many of its meals precooked. Stop that. We will never again "eat good in the neighborhood". Instead we will be eating well in our home. Is it possible that Applebees is the victim of its own success? Is it possible the company pays NO attention to customer comment? What is positive is that you have lost more customers. Is this what you want? | |
| Frequent Traverlers | 10/11/10 |
| Our experience at Cartersville GA Applebee's was rude and very inattentive. We order Dinner with to steaks one a 7 oz and other 9 oz. When we received it the both were the same. We started eating because our food was getting cold. Our server JR never came back to check on us. After a long period of time he came to refill our water after we had to ask another server first. Told him of our steak, he said I order you a 9 oz. My husband potato was cold and hard. A short while later he told us he took the $2.00 off. We feel that JR and the manager were to busy with the table behind us. A young group of girls joking and playing with them. Jr only took our order, did not bring our appetizer or dinner, other servers did, BUT I SURE HE PICKED UP THE TIP | |
| arthur metcalfe | 10/10/10 |
| I CAN NOT BELIEVE THAT AFTER GIONG TO APP WITH A GIFT CARD I ORDERED A STEAK AND CHEESE AND IT WAS HAMBURGER MEAT UNBELIEVABLE DISGUSTING | |
| Lindsey | 10/8/10 |
| From reading the multiple postings, it would appear Applebee's has gone downhill for quite some time. I visited the Lake Mary, FL store on October 6, around 1 p.m., as part of the Breast Cancer Awareness week promotion. My food, though not in a quantity enough to warrant the price, was hot. My Caesar salad had barely enough dressing on it to call it a salad. In all fairness, when the manager did come to my table, she offered additional dressing but, by that time, I'd already eaten over half of it. My waitress was attentive and pleasant. I did notice, however, that both she and another waitress had long hair down their backs which, I felt, should have been pulled up. The second waitress was a bit overweight and was wearing a sleeveless black top. I felt this, in addition to her hair falling all around her face, was unsanitary and a major turnoff. She did not look clean. I most likely won't visit this location again. I'm finding more and more, as the economy suffers, so does service and customer appreciation. | |
| georgette balback | 10/3/10 |
| First I would like to say, I do not usually complain. I realize that everybody has a bad day. My daughter and I went to the applebees in Lancaster,Pa for lunch Oct 1,2010 My daughter is type 1 diabetic which means she must know all the carbs that she eats so she can give her self enough insulin to cover her meal. When I asked our waitress if they carried a nutritional menu right away she said No. I asked her to go and check with the kitchen when she returned she said No. I asked her if they had a web site that we could look up the information, again the answer was No.. She said maybe we should order something else.. At this point my 18 year old daughter is a little embarrassed. ( when we got home we looked it up you do have a website) Mainly because of her lack of interest in trying to accommodate us. The bigger problem was when we were finished our meal and went to pay. I gave her my bill and card she returns in about 10min and asked If I could pay with cash. I told her No I didn't have any I always use my card. She told me the system was down and if I had cash I should use that. Again I told her I'm sorry that is all that I have. She left 10 min later I went up to her and the manager I asked them to run it manually that I had to go my younger children would be getting off the bus in 10min and I am 30 minutes away from my home.. They both acted like that was my problem. I went and sat back down again. The people that were sitting behind me where also complaining they were waiting for 30min to pay and they were willing to pay with cash, our waitress was MIA... Finally after 30minutes they fixed the issue.. I never received an apology from my waitress and the manager never even acknowledge us in words at all.. I was just taken back by their attitudes. I understand that was a difficult moment for them but the customer is crucial to your business. Maybe the waitress is new, but your managers should be trained to handle such problems. | |
| Bonnie | 10/2/10 |
| My daughter and I were at the restaurant in Gainesville, Ga last Sunday evening. Imagine her surprise and disgust when she found a larvae on her broccoli! We asked for the manager and he said, "well, don't know that it's larvae but it's a sliver of something." No apology but did credit her meal. The server was very apologetic and distressed about the situation but not ther manager. She took a picture before the manager whisked it away. We are not stopping with this post............. | |
| richard | 9/30/10 |
| hello, my name is richard i recently received a servers position in the applebees here in Springfield or,. now they interviewed me by two different managers, made me do a personality test. then they told me i did really good on it and long story short said i was hired and to come back for orientation the next day and so i did. so i went out and spent my last 50 bucks on new non slip shoes and a black polo that was for the uniform. the next day at the orientation we went through the policy's of the restaurant and all the laws and stuff u get to hear every time u start a new job. they gave me my name tag, clock in card, and my paycheck card. the manager said after we were all done that she would call us by the end of the day with our 1st training day. well she did not call me, and i was thinking maybe my cell number is wrong so i called them the next morning to confirm my cell number. Jessica the manager on duty said she would find my app and change it if necessary. a couple more days went by so i decided to go down there and see what was up. Jessica was there again and she told me not to worry and that a manager had quit so they have been short. she said that Sandy the general manager has been really busy but that she would return my phone calls as soon as possible. i voiced my concerns that i wanted to make sure i still had a job.lol. right? u don't just hire someone and then never talk to them again. that makes no sense. plus im pretty sure im supposed to be paid for the orientation. i believe i will need to talk to a lawyer and the better business bureau to find out how illegal this all is. my email is richardgwillardjr@yahoo.com if you (applebees corp) can enlighten me a little as to why this is happening it would be much appreciated. I keep calling this applebees but still no one will return my phone calls and its been a couple weeks. thanks | |
| Chris | 9/26/10 |
| Two of us went to Applebee's (Grand Avenue, Surprise, AZ) for a few weeks ago, arond the first of September. We both ordered the 7-ounce steak that has always been excellent in the past. When asked what kind of potato, we both said baked. Our server asked, "with the works?" we asked what is the works. Our server explained the works was "with cheese, bacon, and sour cream". Asking "is this extra?" and was told "of course not". So we got our meal, and as in the past the steak was excellent,,,perfect size (seven ounces) for lunch. However our baked potaotes were NOT EVEN BAKED,,,One was heated through, whereas the other was actually RAW! The party that prepared this potato had to of known, just when cutting through the potato had to of been difficult. We each got about 1/4 teaspoon of grated (melted cheese) and maybe out 1/4 teaspoon of bacon bits, with not more than maybe 1 teaspoon of sour cream. Sent the cold raw potato back, and soon got another one, and that too was RAW...What don't they understand about a BAKED POTATO is expected to be BAKED, and HOT! The shocker was when we got the bill and was charged $2.29 (plus .22 cents sales tax total $2.51 each, or 5.02 for both) for this "Baked Potato with the Works". Of course we called for the manger (Jerry) who has a problem dealing with the public (RUDE and looked like he had been out collecting trash all day) who remove this charge. This sure did NOT make either one of us feel better,,,,just the NERVE to CHARGE $2.29 EXTRA for "the works) that amounted to a few dribbles of cheese and bacon bits. This is our last visit to Applebees.... | |
| Tina Hafner | 9/25/10 |
| Visited the Applebees in Smithfield R.I. It was my birthday the next day, but, my husband and I have been so busy with our kids activiies, this was the one day we had together. Walking in very hungry, we ordered quick, and had expressed that to the waitress. After waiting more than usual for our food, even though the waitress apoligised over and over about the wait, the food came. We all ate fine. I only ate half of my burger, because that's how much that it took me to be full. When the waitress came to clear our plates, she asked me was there something wrong with my meal? I said no, I was full, it was good. She then said, you were hungry, are you sure everything was ok? Which I can understand her concern, but, she continued to ask me the reason why I didn't finish it. ( It just doesn't take me that much too get full.) I felt like I had defend myself for not eating it all. I was very uncomfortable. Waiting for the check, a manager came over and he asked why I didn't eat all the food? He thought something was wrong with it? He also kept asking for some kind of explanation that would satisfy him. He was causing a scene, made me very uncomfortable. I didn't know what else too say. I was holding back my tears. I just wanted a meal. Does everyone have too lick their plate clean? Will not go back. | |
| amanda | 9/23/10 |
| i am writing about the applebees on cypresslake in fort myers florida. where do they find these young servers. i went in on a saturda am and it seemed like the whole resterant was hung over. it took for ever to get someone to mget to the table and greet me, the it seemed to have gotten lost to get my drinks. it was only 1145am.my food took for ever. 18 min for it to get to my table. why don't they have better servers working there? they were all collage aged and hung over. i will not go there again. | |
| Shelli Gillis | 4/10/10 |
| I wanted to address a concern that took place at 3624 Candlers Mountain Road: 804-528-2626. I irdered Chk Qsa Grande and when my food was given to me: it had the rapper from the cheese on it. I then requested to speak to the manager. I was approached by Chuck to express my concerns with him-After expressing my concerns Chuck abruptly advised me that he would credit me $8.69 but not once did he offer an apology. While offering a credit was appropriate what a manager must realized is that an apology goes a lot further than a credit. On my order was a tea which I was charged for. My total bill for the evening was $2.04. My waitress Krisie B was very apologetic and I want to thank her very much for her concern and consideration for caring. The key is to Know you Customer, Care about You Customer and Act on Behalf of your customers. Your customers drive your revenue which makes your customers your #1 priority and this is something that Chuck needs to be coached on. I thank you very much for your time for reading and addressing my concern Shelli Gillis Assistance Vice President | |
| Russ Loniello | 4/12/10 |
| Over priced for what you get...rip off big time Chicken Ceaser Salad $12.00 , I ordered half a salad and was charged $8.99 for about $1.50 worth of product. Will never set foot in Apple Rip Off Bees again Glass of coke $2.49 for $ .30 product. Rancho Mirage California Restraant My ticket number TB 59 4-12-10. 1:02 PM | |
| Celia O. | 5/3/10 |
| I went to Applebee's on Friday, April 30, 2010 with my children and nieces. We went for the happy hour to eat our favorite boneless chicken wings. I started feeling sick about 2 hours after eating. Once I got home I was so sick. I thought it was just me. Early in the morning all my kids were sick. I called Applebee's the next day to dispute my bill and the manager was not apologetic at all. I was told I would receive a call and have not yet. Never again!! @ the Applebee's #523 3643 South Gilbert Road Gilbert, AZ 85296 | |
| Larry Ikon | 5/10/10 |
| Applebee's in South Hill, VA is the pits! Slow service, slower food preparation, and food quality was the worst! Never again! | |
| Sue Berg | 5/8/10 |
| I went to your Applebees in Palm Beach, FL (on Northlake just east of 95) on Thursday, May 6th at around 1 PM. I was seated immediately but received no service after 15 minutes. Others were served who came after me. When I left and gave my menu to the manager, he turned to someone and said that was your table but NOT a word to me. I even told the hostess who was sitting down she never got up or said a word to me. I would like a reply. sue.berg@hotmail.com | |
| Vicki Albrecht | 5/8/10 |
| I want to thank you for honoring teachers on Teacher Appreciation Day. On May 4, 2010 I ate at the Whitehall, OH Applebee's. The meal was free! There was a variety of selections, and the service, by David, was excellent! My steak dinner was delicious. Thank you for your generosity. Was this just a local event or was it national? V. Albrecht | |
| Mr regular | 5/9/10 |
| I am a reg, at applebees , I spend well over 300 to 400 dollars a wk in applebees. When a customer comes last and a gen manager don't give a cramp, I can send my clients else were. Its a problem when one fuss at the bartender when the food was not properly cooked, and several days ago hambuger meat has a smell. One never know who knows who! Applebees in augusta. Ga. 3117 washington rd. The rude manager that would not come out name is mark. And the new little manager amy not upset but will not come back here with fam. Or corp clients, cailf dreamer and hooters welcome your new regular | |
| sad customer | 5/9/10 |
| Applebees. On 3117 washington rd augusta ga. Do not visit this store poor service and poor quailty of food. I will call Monday. Brought Mother in and man you would not believe service, thank GOD for phone with video , pleas watch you tube to see service in bee in augusta. Will post videos soon. | |
| Mrs LaBella | 5/9/10 |
| For mother's day May 9 2010 i got a car to go order and it was the worst experience. When i got home my husband dinner had to be re heated in microwave. My vegetables were under cooked and my mother in laws was not well done beef. Wasted 47.01 dollars on mother day i will never forget. Do something quickly or loose business and trust . Do not go to APPLEbee's in woburn mass. 2 elm street woburn ma. By the way i have a gasy stomach from un cooked vegetables. | |
| Ms. Liz | 5/10/10 |
| My Family ate at Apple Bees In Naperville Ill on a saturday afternoon my niece got her plate of food and began to eat her mashed potatoes when she noticed there was something in her potatoes. the watress salled her manager over and he explained that it was from the tooth pich they put on the staek. My nicece was very upset because it was not on the potatoes ut was mixed in. The next week we decided to try Apple Bees again same location same niece only this time it was her drink. She got her drink and noticed paper in the drink she pulled out the paper which was a reciept. the explanation was it got in the ice. Come on is no one checking on what is going out to the customers? Only excuses. We will not return to Apple Bees. | |
| Patsy Credit | 5/18/10 |
| My son worked there several years ago and was fired while he was under the cared of a doctor following knee surgery. They have mostly young kids working for them which the managers intimidate often, threatenting to fire them over silly things. He is once again working for the same Applebees and is out again following knee surgery. I wasn't living near him the first time but I am now. If he is fired this time I am taking charge and make sure his rights are not violated!!!! | |
| Dunwoody neighbor | 5/26/10 |
| went for first time to neighborhood restaurant for 2/$20 special. After waiting a very long time we finally rec'd the appetizer advertised of artichoke and spinach but no mention of all the cheese it was baked in. So we wait again. There was not ONE single "HEALTHY" appetizer to choose from on the "special". no substitution and ended up with onions just cooked in grease. good? yes healthy "no"! Our waitress (new also - Latrisha) was the best thing in the restaurant but still had no power to really make things right with us. She tried to make suggestions to the more seasoned waitress. A manager was never seen by us. We waited over ONE HOUR for our SALAD!! I have no plans to return to this restaurant unless they make some changes. Weight Watchers needs to know not to endorse them also. The "seasoned" waitress didn't even know how to ring a substitute up and as i mentioned, we never saw a manager and she didn't bother to ASK a manager how to ring up a substitute. just all around very disappointing dinner. | |
| Howard | 5/26/10 |
| Went for 2/$20. not one single healthy appetizer available. it took well over an hour to get a salad! it was good but my god the waitresses can't even get the manager to find out how to override and give us a healthy appetizer especially after having us wait for so long for everything. MY waitress was great but she was new. She was the one making suggestions for another appetizer like quesadillas with no cheese but the other one didn't know how to ring it up. NEVER saw a manager. Not happy with Applebees that's for sure. Won't be MY favorite neighborhood place to go! | |
| Sue Harrison | 6/1/10 |
| I was at the Applebees in Cambridge MN yesterday & the waitress accidently spilled a full glass of ice water in my lap. She was very upset & couldn't say she was sorry enough times. She told the mgr what happened, & the mgr came over & asked if everything was ok. to which I replied it was a little cold, & she just walked away. She did not offer an apology or a complimentary cocktail, to which I was actually sipping my 3rd martini. The least she could have done was offer me a towel or a discount on my bill. I was actually shocked because of all the other times we have eaten there, a manager usually comes to our table to see how we are doing, this is the 1st time I had seen this particular manager & I was not impressed to say the least. I will say the waitress was awesome, her name is Tanisha & she did bring me quite a few napkins to dry myself off with. | |
| A Allen | 6/8/10 |
| We generally have had horrible experiences at the Applebees location at Morton Blvd in Hazard, KY. Service is very slow and the food is not very appetizing. On several occassions we have left the establishment after sitting at our table for 20 min or more with no service, not even drinks. We have stayed away choosing to take our business to more efficient better run rest. in the area. Recently we decided to give Applebees another shot. We ordered take out. Not a good idea. We pulled in to the carry out parking spot and immediately a waiter came out and gave us a ticket, no food. He said our food wasn't ready but he wanted to go ahead and give us our ticket????? I noticed that the order on the ticket was not right. I went inside where the manager was sent to me. I was told the waiter had taken our order to a hotel next door. Turns out half of our order had not even been entered. I asked if the other half was ready but of course it wasn't, even after 25 minutes. I was very frustrated. We had wasted close to 30 minutes for nothing. I just told them to forget about it and walked out. NEVER again will I step foot in this rest. Very unprofessional. I strongly believe management and servers need retrained. Maybe listening skills would be a place to start! Please reply at adallen@setel.com. | |
| PATRICIA RUNYEN | 9/14/10 |
| i AM WRITEING TO YOU BECAUSE I HAVE A BIG COMPLANT I WAS IN ONE OF YOU REST. ON SATURDAY 9/11/10 AND I PAID MY BILL WHICH WAS 26.64 I LEFT THE TIP ON THE TABLE. WHEN I WENT TO LOOK AT MY BANK STATEMENT THEY CHARGED ME 32.00 THAT IS A 5.36 DIFFERENCE.I DO NOT LIKE WHEN PEOPLE ADD MORE TO MY BILL.I CALL THE STORE AND TALK THE MANGER BUT HE HAS NOT CALLED ME BACK YET.YOU BETTER DO SOMETHING ABOUT THIS OR I WILL NOT BE EATING THERE AGAIN.AND I WILL TELL PEOPLE TO START WATCHING THERE BILL MORE CLOSELY. JUST IN CASE THIS HAPPENS TO THEM.THE REST IS IN FORSYTH IL 1275 S RTE 51. | |
| | 9/14/10 |
| I AM THE ONE THAT JUST WROTE TO YOU ABOUT THEM ADDING MORE MONEY ONTO MY BILL. MY NAME IS PATRICIA RUNYEN 247 N WOOD ST MAROA IL 61756 | |
| Haley Hunt | 9/18/10 |
| Well i started applebee's in Mooresville, NC in June 2010. For one didnt fit in with the click, so they all treated me like crap. All the manager's have no since of management, lets people come in late to work and doesnt say crap to them, I was always thirty minutes to work early everyday and always picked up everyones shifts if they could not work. I pretty much lived up there. The managers would yell at me for going out side to smoke but my customer had all ready paid for their bill, and i was cut to go home, but still had side work to do. Yeah i know i should have asked to go outside but others that work there do the same and nothing would be said. Today I thought i was off, miss read the schedule. Well never once got a phone call from applebees letting me know that i had to work or to see what may have happened. But no, my friend that is a host there texted me that afternoon saying there was a rumor going around that i was fired. Still no manager called to tell me. I called myself and manager Amanda was being a little smart ahole. I have never gave them a reason once to fire me. There has been other people that were a no call no show and still have their job, but nothing was said about them getting fired and still work there. The manager even asked me in front of customers and employees out loud if i was smoking weed before i come to work. For one i wear contacts and for two that was unexceptable, why couldn't he just pull me into the office and ask me personaly. While other employees go out to smoke weed in there car while at work but nothing is said to them. Also cooks throwing ice at me and almost hitting me in the face twice and putting ice down the back of my ice. Boone the bar tender was taking out drinks to the car side serves and took sips out of both their drinks before taking them to the customer. Waitresses would put the highest amount of the product you order if you are not specific on what you want to make your bill higher. But this is only half of what i went through!!! I'm glad i dont have to work there anymore it is a blessing. No one should have to go through that much BS. After this experience of working there i will never both applying for another job at a different applebee's and i will never eat there again. Is there anything i can do about this situation? really would like to know. | |
| Sharon Nix | 9/11/10 |
| It was my birthday and my Husband took me to our neighbor Applebees in Great Falls, MT. First we ordered our drinks after waiting for 20 min. We finally got our drinks after asking the waitress,then we ordered our appetizer and food, the service was terrible, our waitress came to our booth maby 4 times the whole night, but the booth directly behind us with 2 children and a goodlookin young man had her attention and she was at their table every 5 min not doing her job at all. When I did ask for something she was not friendly at all. At the end of our horrible experience, I ask for a box for my leftovers, I kid you not it took this girl 25 min before I ask her again at that same time my husband ask for our check, when she returned she litterally threw the go box and the check on our table, that is not the worst, earlier in the night my husband went to the restroom and on his way back took our waitress to the side to let her know it was my B-day and ask her to sing or do something nice that might make me turn red, Well I got nothing, Thanks for a crummy birthday, I did contact management at the local resturant and like I thought, No responce from anyone,You would think from such a huge corporation, they would have better manegement, Sincerely, A rotten 43 Birthday>>>> | |
| George Woodward | 9/13/10 |
| Wow, where do I begain. My visit to Applebee's in Monroe Ga. was worst experience that I have ever had a resterant in my life and I am 46 years old. We walked in the resterant just a little after 5 PM on Sunday 9/12/10. The place was dead, there were about four or five full tables. It was very loud with all the T.V. on. There were 11 to our party. Well long story short, the server did not know the menu, and she was very slow. She didn't listen well at all. She took our order and then repeated it to us. Now one order was right. We waitied almost one hour for our food. They brought our food to us like two plates at a time. I got mine last, by the time they brought me my food my wife was finished with hers. I ordered the 2/20 steak, and it was cooked perfect. But the baked potatoe was ice cold and hard. I asked for another one and the server she that she get me one. Instead of her good back to the kitchen she went to another table to take their order. I was not happy about since we have waitied so long for out food and then it was cold and not cooked all the way. As I was waiting for anohter bake potatoe I look over at my daughter and she was throwing up into her salad because she had bugs in her salad. I then got up to find an manager the let her know of the problem. I walked up to her and asked if I could speak with her, as she yelling at seriver about something she never even looked at me and she okay that she needed to go into the kitchen and she would be right back. Then I just she that there was some bugs in my daught salad. Well the manager then ask me if she could get some else for my daughter. At this point we all where sick and did not want to take another bit of our food. She took the salad plate away. Then I asked for her to come back to our table to ask her about my potatoe. She told me that I would have to be happy with something else, and that it was going to take another 10 minutes. By then I just told her that I didn't want anything. I then asked her about the check, I told that I didn't think that we should pay for my food or my daughters salad. She then told me that she was going to give me some free chips and dip. Then she told me that she would give me $4.00 off my total. Now I did not eat my steak, there was an bug in my daughter salad, we were in the resturant for almost two hours. The order was wrong from the start. The manager kept put her hands in my face when she was talking to me, it was sad very sad. I never wanted anything for free, I just wanted what I order and wanted the food to taste good. The manager did not care if she made me happy or anyone at our table happy. I can not expess how bad she handle the whole thing, she has a long way to go just to have poor custormer service. She finally came back to the table and asked me to leave and that she was not going to charge me for anything that I order. She told me that I was not to ever come back. Yesterday was the 6th time that I have had dinner or lunch at that resturant in about three weeks. I have been there with just my family and I have been there with a baseball team and their familys. I can said this, when we go to play baseball in Monroe again our team will NEVER even think about going to an Applebee's. It not because of the bugs in the salad but it is because of the way the manager acted, and talked to me and other members of our party. | |
| karin klaers | 6/10/10 |
| We recently visited the Applebees in Colombia Heights, MN. My sister and I were sitting in the area on a couch, where one waits. When she stood up, I fell to the floor. The cushion we were sitting on was apparently not fastened down in any way. I checked it and I was able to remove it, thus it was just sitting there. I am not the kind of person who sues, but if an elderly person fell off and broke something, it would have been a problem and you could be sued. I suggest this get fixed soon! Thanks. | |
| RPH | 6/10/10 |
| It's a shame I can't give less than one star. "Welcome to our neighborhood! Applebee's Neighborhood Grill and Bar is the world's most casual serving leader, with over 1600 restaurants, pushing out some of the worst service and ill prepared foods in the industry. My wife and I would eat at Applebee's - @ - 1545 Palm Bay Road in Melbourne Florida at least once or twice a month ... not anymore ... after several barely mediocre experiences and tonights awful dining displeasure y'all have finally convinced us not to return. The food had to be returned cause it was raw ... the once terrific onion soup had to have been made last month, left out, and reheated just for us and the non-existent service - oh well maybe you'll get it right while in Chapter XI. Whoever designed your menu, especially the appetizers (that cost more than the meal, should be encouraged to find another line of work along with the cooks and staff from the facility above (can't call it a retaurant). | |
| Edna Cutlip | 9/2/10 |
| GTonight I mt to friends at an Applebee's Restaurant and order the steak with cheese on it served with potatoes and brocolli. I ask the steak to be pink in the center. It was served practically burned on one end and it was so tough I could not hardly cut it. The potatoes were not done either. The waitress said that she would get me another meal and I said I would take the tipalia. This was to be served with a corn relish on a bed of rice. It was brought to me and the broccoli was so raw it was pathetic and where it was old it was yellow on the edges. I told the girl and she ask if I wanted more. The brocoli was alright that came with the steak and I had eaten that. I kept thinking something is wrong. She ask if I wanted to speak to the manager and I thought since he knew it he should come to the table and finally he did come and he said well I will give you the small dessert or the shooter. He brought one and I ask for hot fudge and there was basically no fudge on this. I gave up and was glad to leave and realized that the tiplia was to have been served on a bed of rice which I did not get. The last time I got the Santa Fe chicken salad It was with regular gobs of head lettuce and was unrecognizable. What is wrong? I do not even think I should have been charged with a meal of only broccoli and a small piece of fish. Until someone takes more interest I will never go back and this was not the waitress fault so I tipped her 15% but I am disgusted. GThis one is in Salisbury, NC. What a pathetic situation when teh economy is not good and restaurants take no pride in their food or service. Who is to know in the kitchen that the Cajun tilapia which did not appear to be cajun was to be served with rice? The Cook? Who oversees these things? edfrienz@yahoo.com | |
| Debra Nisleit | 6/12/10 |
| I went into Applebee's Natomas, CA. I spent $59.99 and chsnge The next week the $59+ showed as deducted from my account and another charge for over $89.00 showed up!! I have called and called and called. I have given at least TWO Managers the information from my bank and though they admit it is an error; they pass the buck and tell me someone will "look" into it. Almost 30 DAYS later, I call again and yet to another manager this goes. Their answer "There is no reason to be upset" WRONG!!!! I AM UPSET AND STILL OUT ALMOST $90.00!!" Wrong, Wrong, Wrong...no apology, no conern, just attitude. | |
| Peggy M | 6/13/10 |
| After a problem of having a tip added to my charge card in error,(tip was left in cash), Mgr. Skip was going to credit my account. He did not and when I called a month later, he said he would send me the money. He sent the money and included a ticket good for $5 , but, put the wrong name on it. A keystone comedy place, very inefficient. | |
| Maureen Augerman | 6/13/10 |
| Hi, I have never been to an Applebees restaurant before and thought my daughter and I would give it a try. I noticed the large sign above the greeting area about service and coming back again. I will very disappointed in the whole dining experience. First of all my daughter ordered a diet coke and received a diet pepsi(she knows the difference) Other restaurants will tell you that they ask you if diet pepsi is all right and she would have chosen a rootbeer instead. I ordered the lightly battered fish and chips thinking it was lighty battered, boy was I wrong. We got our food but no utensils at all. I asked the Hostess and she said the utensils are in the dishwasher and would be out when they are done washing. I mentioned to our waiter that the fish was very thick with batter and he would try his best to get another one. Our utensils and fish arrived. The fish was better, but had lots of greasy batter. I asked for more coffee when my daughter got her drink and for 10 minutes I waited till out server arrived and had to ask for another coffee. He came back with coffee right away. I asked the Hostess to speak with the manager and he came and I felt he did not seem sympathetic , that I was wasting his time.I told him that it was my first time here and i am very disappointed about the whole meal. I told him I was from Canada and he mentioned that that is what we do in the U.S.A. with our battered fish, and he kept saying it. He said he would take the fish off the bill.. I will not be returning to your Applebees! It was located at McKinley Drive. Maureen & Karen Augerman | |
| Paula F. | 6/14/10 |
| I went to Applebee's in Waco, TX the Saturday before Memorial Day with two friends. The table where we were seated was very sticky. We called the waitress over to clean it. She tried, but the sticky residue remained. It was like wet sellac. The menu and everything was sticking to it. The sticky stuff got all over my hands and I have not been able to get it off. It has transferred to door knobs, cabinet pull, the car steering wheel and everything I have touched. It won't wash off. Soap and water makes it worse. The only thing that helps a little is finger nail polish remover. I have gone to a local paint store to see about a remover. There are numerous removers, most of them dangerous, and they don't know what to recommend because they don't know what is on the tables. I just came from Applebee's complaining to the General Manger. I walked in and there was one of the waitresses cleaning the tables and chairs on that side of the restaurant trying to get the sticky stuff off. She said they were going to refinish the table and chairs that week end. The Manager has been there since December 2009 and a waiter named Adam has been there since November 2009. Adam said the tables have been that way since he had been there and customers complain all the time. Stan, the Manger, skirted around the issue a lot. He said he would get in touch with the former Manger to see what they had put on the tables. Meanwhile, I still have this sticky issue and can't get it resolved. Why has this situation been allowed to continue all these months? The sticky stuff also ruined a handbag. I plan to continue trying to get a resolution to this issue. | |
| Russell W. | 6/16/10 |
| I went to Applebees on Laburnum Ave, Richmond Va. on 6/14/2010. I was seated by the hostess and waited for a server so that I could order my drink and food. I watched 2 other tables be seated after me. A server came to both of the tables and waited on them but not my table. I ended up getting frustrated and walking out to take my business to a different restaurant This is not the first time that I have been ignored when attempting to dine at this particular restaurant. I will NEVER go there again. | |
| Brent Brewer | 6/17/10 |
| I went into Applebee's 523 on Friday 6-11-10 with 6 of my customers. We had ordered a few appetizers and a couple beers. After getting almost done with our spinach dip we noticed a latex glove. This almost made me sick. I asked for a manager to come out. Once the young unprofesional so called manager came out he was like "oh i'm sorry" I was very upset at the way he handled the issue. He said he would take the appetizer off the bill. I was not happy with that at all. I asked for the corp office number and called them Monday 6-14-10. The had a district manager call me. He said sorry and that was it. I will take this up with an attorney, health service and my local new station. Applebee's #523 3843 S Gilbert Rd Gilbert AZ 85296 | |
| Michael Muench | 6/21/10 |
| Last month in May, my family and I went to your restaurant in Puyallup, WA, near the South Hill Mall. Not sure what the exact date was, it was in the early evening. It has always been a great place to go for the family for great food and especially the prompt service. However, on this evening, I had some of the worst service ever. I know that your restaurant is not like this!! (The name of our sever was Breanne?) We could tell she did not want to wait on us or give us any service whatsoever. We didn't want to cause any sort of scene out of embarrasment or have any sort of outbursts out of respect for the other patrons. I do believe she should be held responsible for her rudeness and reprimanded to the fullest. We do want to return to our normal routine, having been going there at least twice a week , but all 6 of us are leary . We hopefully can get our $100.00 gift card so we can try again:) Thank-you for your time. | |
| Lisa Bell | 6/22/10 |
6/22/10 Lisa Bell Adress on File I am a former employeee with a question of a phone number to the Corperate Office and wanted to express dis-satisfaction with the Crew of Managment. I was not ever given the answer to my question much less the correct number to call to get my pay that was owed to me. Th Restraunt in Temple Texas is the most un organized Restraunt in town, Very, very poor customer service for people answering the phones and for the Manager Mary that told me to call 6/22/10 for my questions to be answered by Chris Hogan, he was not even scheduled to work that day. Mary could have given me her self the Corprate Office number if she would have only took the time, I might add she knew what I was needing because I told her. I was told 3 different time to call back at a better time where business was slower and agreed to do so but still am waiting for the Corperate number Apple Bee's owes me 2 pay checks and I just wanted my money dispite me being fired I still should receive respect in the customer service department to receive my money that is owed to me. I spoke with a Venessa and she was very helpful but, had a run around with the Manager Mary. I have been calling for 3 days to get the correct response to my questions. Lisa Bell If you are looking for a good Restruant that has their stuff together and will respect you as a person dont eat here. | |
| Doug and Gayle Salter | 8/25/10 |
| My husband and I(Seniors) were traveling recently and stopped at Applebees in No. Platte, Neb. As we entered the restaurant I asked one of the young ladies where there was a telephone I might use. She said they didn't have one, but that I could use her cell phone. I told her it would be long distance. She said that was allright, handed me the phone, dialed the number and left to wait on others. I completed my call, found her and returned her phone. This generous and unselfish act renewed our faith in our young people. Additionally, our waitress and the manager are also to be commended for their professional and friendly demeanor. I am witholding the names of these exceptional people and will include them in the letter I am writing to your corporate office as soon as I finish this note. thank you, Applebees, for your hiring practices. | |
| Barbara | 8/26/10 |
| I frequent Applebee's for lunch for the $5.99 lunch menu and convenient location to meet friends (Metcalf Avenue, I435, OPKS). My recent experience will result in finding a new meeting place. The pasta was overcooked and pasty tasting and the bread was missing from my plate. The waiter only asked questions when we placed a bite of food in our mouth and then overcharged for my meal. When I initially inquired he said that was the price even though the menu clearly stated this was a lunch special item. It appeared that he wanted to debate the issue. As I was in a hurry to make a work appointment I paid the $2.00 overcharge. They made an extra $2.00 off this order and have lost a regular patron. In the future, I'll go to the restaurant right next door. | |
| Z. Ross | 8/26/10 |
| I went to Apple bee's for dinner on 8/24/10 in New Braunfels,Texas. I was there sitting for 25 minutes and I was never waited on, not even ask what I wanted to drink. I have never been treated like this, I thought this was 2010 but I guess discrimination still lives loud and clear. I left at that point, I didn't even want to eat there anymore. I just wanted you to know about your employees you are hiring. I did speak with Greg the manager, but I was leaving town the next morning to go home from vacation. | |
| Kristine Kynes | 8/28/10 |
| The owner of this Applebees (whom we frequent at least once a month) accused me of being drunk when I asked him to change the music back to the previous song. (Who doesn't like the Spinners 'Rubber Band Man'? (And I was happy, not intoxicated) When I questioned other employees of the establishment, all they could do was roll their eyes. It seems there is a commonplace with this particular owner (Dan, I'm thinking is the name) of the duo and he hung up on me without hearing my entire complaint when I called. I have been in customer service for nearly 20 years including restaraunt service and I know this is NO way to handle a complaint. I will no longer be frequenting this establishment (if at all) and will take our business elsewhere. Being an owner doesn't give you a license to be an ass. | |
| annonymous | 8/30/10 |
| kokomo applebees is truely terrible the managers are not fair they pick favs and treat the rest like crap something needs to be done about this matter everything was wonderful even service until our gm dan madden left then it went to hell in a hand basket the new gm doesnt get back with employees about problems other managers pick at certain people and its not right they think that being an at will buisness they can just do as they please well disrcimination is against the law no matter where u work and i personally if something isnt done i will be filling harrassment and discrimination charges against them i was personally singled out and ive had it its servers to but the cooks take all the blame i mean how do u write up 1 person for being 1 min late but not someone who is 4 to 5 hrs late because they couldnt find a ride had that been me id be fired and since when were gms and there managers aloud to be best friends somethings not right about that place they discriminate and i believe the employees dont get treated the same overall worst job ever it could def use a change for the better i loved my job but its to the point where i think legal action needs to be taken | |
| Ms. E. | 9/1/10 |
| My family and I religiously ate at Applebee's off Millertown Pike in Knoxville,Tn for years even after a group of loud,trailer park acsent foul mouthed, unruly, too small Cheerleading uniform wearing, lame football playing and a wannabe double dose needing prozac so called mom tried to threaten us with broken bottles because we asked them to quieten down and be respectful of the other people in the restaurant; since the chicken poop manager wouldn't do something about the disturbance. An off duty police office had to jump in their butts to make them get under control almost taking the bottle blonde wannabe washed out cheerleader mom out in handcuffs. The manager just stood there like a b!^&$ That is until I went by to pick up a call in order and had to walk through smoke as thick as clouds because the pickup service closed at 9pm est. When I said something about it to the midget manager while picking up my order, he responded "they shouldn't be smoking in front of the door there's a bench over to the direct left of the door they can smoke on" then he followed me outside and lit a cigarette up with them in front of the door, laughing! I know we are in Tennessee but Applebees knew the mentality of some of the clients in the area when you opened the store! It's your management teams job to ensure ALL customers are served and treated fairly without harm or hinderance by others while on Applebee's property. YOU AND YOUR SO CALLED MANAGEMENT TEAM FAILED !!!!!!!!!!!!!!!!!! You will never get another dime of my money as long as you continue to employ people that choose not to leaving trailer park or hood rat attitudes at home, instead of bringing it to work. | |
| Marsha Laframboise | 6/23/10 |
| I took my family of 5 to Applebees on June 23rd @ 4:37 pm We were seated at a table and then was told we couldnt sit there because the table was broken. We were moved to another table. The waitress did appologize to us.We placed our order and waited about 10-15 minutes we received our appetizer w/extra plates. The quesidilla was hard and the food was cold and we noticed that a few plates were dirty. I told the waitress and she again appologized and took the dirty plate but never replaced it. We ordered the rueben sandwich and they were kinda greasy, the onion rings were hard and stale.Our bill was 67.00 and it was not worth it for the quality of the food we received.We did not say anymore about it to the waitress/manager because they did not care about the dirty plates. It was my sister in laws 1st time @ Applebees and probably will be the last. The address is 2046 w Redlands Blvd in Redlands,Calif. My email is marshafroggie@yahoo.com if you wish to respond. Sincerely, Marsha Laframboise | |
| Very unhappy employee | 6/25/10 |
| PennCenter Monroeville PA applebees is so dirty they have bugs. Better yet, the managers dont come to the table if there is a problem anyways, they say that they are busy. I can not believe corporate is allowing such people to run a store. SUCH poor buisness. Never eat at PennCenter. | |
| ROBERT | 7/27/10 |
| THE MUSIC IS ALWAYS GRANKED UP TOO HIGH, YOU ALMOST HAVE TO YELL AT YOUR PARTNER,,,,,,DID YOU EVER HEAR OF BACKROUND MUSIC ????????????????? DO SOMETHING ABOUT THIS. | |
| Bruce Knight | 7/28/10 |
| April 2010 I ate at Applees in Gilbert Arizona. My stake was cold and red in the middle. I took it home and nuked it. The bar atmophere turns me off. | |
| E Vinson | 8/21/10 |
| Good Afternoon, O am writing to you as I have a major complaint with your Apple Bees in Totowa NJ Restaurant. My wife and I went out to dinner on 8/17/2010. We ordered the following food: The Mozzarella Sticks, French Dip Sliders, the Asiago Peppercorn Steak, and a Corona beer and a Caesar Side Salad. All came out well except the steak dish. When I received it at the table the plate was dirty and spotted. I asked the waitress to take it back and get me a new plate. She did and when she came back out she said that they were making a whole new dinner for . That was fine. I waited for fifteen minutes and nothing came out. Then finally ten minutes later my dish was brought to me by the manager. He apologize and then walked away. He said nothing else. His name was Bill Seylaz. When I received the bill and went over it the steak was comped it said but when i did the addition it actually was not. Spoke to the manager again and he said that the first one was taken off but he had to charge me for the second on. So how is this comped to me. It is not. The bill never changed. I paid my bill and left. This is not good customer service. Right now my wife and I will not patronize you restaurant for a long time and I will tell other people not to go there as the customer service is not good. Thank you in advance. I do expect a reply to this email. Ed V 8/21/10 3:55PM EST | |
| greg | 8/22/10 |
| went to applebees on 8/21/2010. waitress spilled beer on me and my wife. the seats were ripped and nasty!!!!!!!!!!!! APPLEBEES sucks!!!!!!!!!!!!! | |
| pat long | 8/22/10 |
| While on my way to northern Ill.we stopped @ applebees in Mt. Vernon.Ill. after going in to sit down & order, I realized I left my wallet in the car so I went back out to get it.while @ the car, I noticed an odd smell coming from a suv parked 2 slots over..I went back in & told my friend & son what I smelled, her son went out to the car to investigate, he came back in & told us it was marijuana.& it was coming from a red suv..after about 15 mins or so,the lady that was sitting in that red suv came in the resturant.I was surprised to see she was employed @ this resturant!..we tired to obtain her name from other employees,all we got was a first name,{dont know if that was even her real name}.we ask to speak to a manager & we were told it was his day off,{sure it was},,we ask for the phone number to that store & was givin a wrong number,which doesnt surprise me!..any ways we will NOT BE STOPPING @ THAT APPLEBEES ANYMORE,if drugs are being used by employees!!they should give drug test to thier employees! Thier resturant was dirty too. | |
| | 8/2/10 |
| The beaumont ca applebees is poor customer service very bad attitudes with no respect for human nature i would not recommend anyone to go to this store ever.........managers tolerate violence and cursing with is very unprofessional. what business does this i dont understand.... it should be closed down for good or fire everyone and retrain ........ | |
| CHARLOTTE | 8/2/10 |
| The silverware is usually always dirty or at least has spots on the dishes and silverware. The management of young whipper snappers is appauling. Who trained these guys anyway? My male dog has better manners than these young managers. Music was acid hard rock. I can understand why you have to be stoned to endure it. I do not enjoy being hailed a liar; I told the boy about the study they did on plants and music. That type of music kills plants and the boy quickly said "Did they forget to water it?" I told him no. It was the music. What are they teaching the children these days? Eating out is supposed to be a enjoyable experience, but not at Applebee's. I spends a lot of money there monthly and if I continue to do so the headquarters needs to clean up their act all over it sounds to me after reading some of the complaints of Applebee's customers. Sounds like a lot of money lost to me because of bad management and selfish children that do not need to work for we the people of America. Sincerely, Greenville, Texas, Monday, August 1, 2010. | |
| Lawerenceville | 8/3/10 |
| Applebees, on duluth hwy, last time my family will eat something from there. Food was ordered only to be served with a long piece of hair in it. Manager was denying that hair came from their restaurant. When I spoke to General Manager for store he was defending the manager that said he remade the entire order which was not true at all. Another note if you are not happy with your food they do not give you your money back you have to go through the cooperate office for a gift card, so basically trapping you to their facilities. So from what I have read from above this is not just here for the type of service, but all around with applebees. I well learned lesson for my family on where to eat and where not to eat. I do not recommend this place to anyone that wants hairless food and good service. | |
| Judy Jackson | 8/4/10 |
| my daughter ordered the pasta bowl and their were 3 dead flies at the bottom and this was @ the springfiled Mass Location and my daughter was sick for 7 days and i will not return they offered me 60 in gift cards and i am like there is no way i will eat there again rude and un hygenic how could i have flies in my food? dosn't make sense... | |
| Karen Moore | 8/5/10 |
| I just went for the lunch--soup & salad deal at my local Applebee's during my lunch hour. We arrived at approximately 11:35am. We finally received our soup & salad at 12:10. I ordered the french onion soup. It was not even warm enough to melt the cheese. I told my waiter it was cold and he said, "well, what other kind would you like". I did get a replacement bowl of soup in less than a minute that was hot. However, when we asked for butter for our rolls, it took another 10 minutes for the butter for our bread. Forget getting more salad or rolls. Even though they advertise bottomless bread, soup & salad. After an hour, we decided we had enough. Asked for our check and waited and waited. While waiting for the check to arrive; we happen to look at the post next to our table as 3 roaches were running down and over the edge of the wall into the bar area. Then we looked up at the ceiling and there were about 5-6 baby roaches running along the top of the posts along the ceiling. The manager did comp our lunch; but we also reported the filthiness to our local health department. | |
| Gorge Jones | 8/18/10 |
| Applebees sucks. The food is awful. It's dirty and overpriced. The waitstaff is miserable and the managers are idiots. | |
| Marilyn Cacioppo | 8/14/10 |
| I asked the manager at the Applebee's in Temecula why the music could be lowered and she said that the company had given them rules to go by for the music and it could not be made any lower. It was an early lunch and there were few people in the restaurant so I could not be lowered so that us older customers could visit with each other. Also, the music was rock and roll.....very frustrating. | |
| EX Customer | 8/14/10 |
| I used to refer my customer to your Applebee’s on Rome Hilliard Road in Columbus Ohio, I say used to because I will never again do so! I arrived at your Columbus West location to be seated in a booth that was wiped down prior to me sitting in it and not dried, our waitress arrived and I ordered a drink, she asked me for my id, I normally am flattered when I am asked to present my id (I am a grandparent) when she looked at me and said I cant take this is has a crack in it. I asked her why? I have never had a problem before, the id was clearly legible? And she stated it just our policy! What kind of restaurant turns away a customer with an id? I was kind of surprised because the restaurant was NOT busy, and then I realized that if they treated me so poorly I can only imagine how my customers that I have sent there have been treated. I would recommend you send someone to that location without their knowledge before they ruin your reputation and check into the customer service issues at that location. | |
| jgfatdog | 8/15/10 |
| I was in the Elgin Applebee's restaurant on 8-14-2010. I had a problem with my steak being very overcooked and asked to speak with the manager. Apparently after several minutes she could not be found. I was furious. How could the manager not be found. I decided to cancel the steak all together and left. As I was pulling out of the lot I noticed on the side of the building an older heavier woman sitting outside smoking. I thought to myself - this is their busiest time, their dinner hour and this woman is sitting outside smoking. I made my mind up right then and there... I WILL NO LONGER PATRONIZE THIS ESTABLISHEMNT AND I WILL LET EVERYONE AND ANYONE WHO WILL LISTEN TO ME KNOW WHAT KIND OF PLACE APPLEBEE's is. THEY DON't CARE!! | |
| Sharon Barish | 8/15/10 |
| Applebees was a great place when they first opened their doors for business in the Virginia Beach, VA area. We are a resort area so I'm certain they get a lot of business from the tourists that do not have any idea. A friend and mysekf dined today at 5:30 p.m. at 561 First Colonial Road in Virginia Beach, VA at the Hilltop location. My order was not written down on placement so it was wrong. Had to ask another wait staff person to locate her. "Sorry 'bout that!" Yes, I'm sure! With the sincerity of that, she should not have bothered to say anything at all. I see the menus are NEW once again and the prices have gone up absurdly. For the quality and QUANTITY of food you receive, your prices shoudl be going DOWN, certainly NOT up! And, you can probably guess that I will never grace the door step of Applebee's again after today. I guess Applebee's is doing so well from raising its prices and not giving a decent portion of food to match the ridiculous pricing, they can afford to LOSE customers. I was not and am not impressed by anything Applebee's has to offer. I suspect you'll be closing your doors before long when others get fed up as well. Sharon Barish Virginia Beach, VA 8-15-2010 | |
| Phoebe Spear | 8/5/10 |
| I would like to know why the Applebees in Beaverton,Oregon does not include Top Shelf Long Island Ice Teas in their happy hour pricing? I would think that no matter the Applebees one chooses to dine in there would be consistency in the menu AND HAPPY Hour offers. That is what brings us back and remain loyal to you. I don't feel this restaraunt is living up to corporates expectations. This location is on 185th Ave. and Walker. I would appreciate someone looking into this. Thank you | |
| angry broke employees | 8/8/10 |
| they do nothing to help the wait staff make more money in this recession - they don't impose 15% gratuity for large parties that stiff you even after excellent service !!! They stink as an an employer and don't care about quality of food - service - cleanliness ect....they just want to bring in money for themselves and not help the people that represent them ! DO NOT ATTEMPT TO GET A JOB THERE - YOU'LL BE SORRY | |
| estella morales | 6/26/10 |
| Appleebees in lenexa kansas sucks never again im tired of the awful food watered down honey mustard for terrible chicken strips i cook better n i hate to cook | |
| N HARRIS | 6/29/10 |
| APPLEBEE'S OZARK ALABAMA IT IS A SHAME WHEN YOUR GUEST KNOW WHAT IS GOING ON BETWEEN MANAGERS AND THEIR STAFF AN THEN ON TOP OF THAT YOUR GENERAL MANAGER CHARLES GEORGE IS TELL GUEST ABOUT WHO GOT FIRED AND WHY THEN TURNS AROUND AN SLANDER PEOPLES NAMES AS IF IT IS NOT GOING TO GET BACK TO THAT PERSON I THOUGHT YOU ALL WERE BETTER THAN THAT OH AND THE FOOD IS NASTY MAYBE IF HE WORRY MORE ABOUT FOOD THE TALK HE WOULD HAVE MORE GUEST!!! | |
| Upset in Cortland, NY | 7/1/10 |
| I wanted to address a concern that took place at the Cortland, NY Resturant on July 1st, which we visit at least once a week. I ordered your Roast beef sliders which I have ordered in the past, when I got them the beef was all the scrapes from the bottom of the meat slicer and was then fried which is not the way I ordered it. When I told the waitress about the problem she told that she would inform the manager, which she did, but the manager did not have the courtesy to even come to our table to discuss my concerns. I am very disapointed in this type of service and was only looking for an apology. In the future if one plate does not come out correct, then I will refuse the food and leave the resturant and refuse to pay. I hope corporate addresses this problem. | |
| Angel Romero | 7/25/10 |
| On Saturday, July 24 my girlfriend and I went to an applebee's restraunt located in Marion, IL and recieved the worst service I had ever experienced. While comped 50% on the bill i still feel that it did not make up for the poor service we recieved. The servers name was Hayley and was horrible at her job. She conversated with a table that she obviously knew for at least 10-15 min while our food was sitting under a heat lamp getting cold. Anyways, bad experience probably won't return. romero42086@yahoo.com | |
| Amanda Goss | 7/24/10 |
| The Apple Bee's in Phenix City, Alabama needs to hire all new management and fast!! We went in to enjoy a nice dinner with the family and it turned into a nightmare, the food was awful, it was loud, employees were drinking and the service well lets just say my 5 year old could do a better job!! All the waitress's have attitudes so bad and the management well lets just say they all think it's just a joke yeah giving the food for free is fine but I mean is it that hard to apologize or offer to replace it!! The bathrooms was awful as well very unclean and smelled horrible, it's sad when you enjoy a family dinner at Chick-fil-a more than a expensive restaurant maybe they should close applebees for the day and go there for lessons on management and serving the public!! The only person I have to brag on is the cook in the back Chris he was very apologetic and the only one who offered to fix our order the right way and he wasn't even clocked in yet,thats a shame that someone not even on the clock cared enough to offer to fix the order maybe he should be a manager!! Thanks Chris and may God Bless u!! | |
| Johnathan Lanier | 7/8/10 |
| I used to work at applebees in Sanford,NC. That was the nastiest place I ever worked at every day we pulled moldy stuff off the line and behind equipment. They don't even mop the floors they just spray them off. Half their dishes still have food on them where it wasn't washed properly. And they have the worst managament team on earth. Why do you need 5 managers that is ridiculous.They don't do anything pertaining to work they just sit out front and talk their whole shift. When i started they had somebody that was there for 3 weeks to train me and then complained about my performance, but shortly after had me training somebody. Also there is a prejudice issue. If a white person says something it's all cool, but if a black person says something they get fired.This isn't just myself this also happened with two previous black cooks. The waitress's don't even like to wait on black people because they say they don't tip. I am not trying to get even or get back at anybody i already have another job making more money i was going to put in my two weeks notice the day I was fired for something that never happened I am just looking out for the next guy. The person who lied and got me fired is Corina Adams!!!!!!!!!!! | |
| Look at your credit card charges!! extra money for tip added. | 7/9/10 |
| I know a dollar added to the tip doesn't sound like alot but imagine a waiter adding on a dollar to each credit card transaction??? great scam!! they need to check this employee out. Applebees store #4218 . 100 US Hwy 441, Royal Palm Beach, Fl. 33411. Server Matt Will. I am letting corporate and local office know. They need to check into this guys habits!! | |
| Patsy Seretny | 7/11/10 |
| We arrived Sat. July 3 around 5:30 to blarring music OUTSIDE the restaurant. We thought that should have been a red flag...We have eaten there before at the Eastbrook Mall in Mansfield Connecticut before and like some of there items on the menu and had a decent experience. But this time was very different...the hostess asked us "How can I help you?" And my husband replied "Please seat us as far away from that LOUD music as possible!" I'm only guessing but, I don't think she liked that and sat us at the first booth, right under the speaker. We said " No Thank you" and asked for another booth. When we sat down at this booth my husband did not like it there either. The hostess threw the forks and placemats on the table and I asked her to please have the manager turn the music down a little. My husband and I moved to another booth, waited there for about 15 minutes or more and we were never waited on AND the music was never turned down!!! So...we got up and left and no one said a word to us. We went to Ruby Tuesday's in North Windham, Ct. and had a wonderful meal and a fabulous dining experience. That's how it should be...we will never return to Applebees again. I have never been treated like this before. I thought that the customer is always right!?!?!?! Here is my email address patsyann30@sbcglobal.net I hope that you do follow up on this. In my opinion this branch really could use some attention. Sincerely, Two very unhappy customers | |
| R. Harris | 7/11/10 |
| I was in the location on Miller Rd, Flint MI, and realize that they have poor management service. My steak came to the table incorrect and the manager that was scheduled seem as if he did'nt care.. I went to the new location which is on Pierson Rd. And we seem to have the sam problem. Several servers walk by our table without any greet, until 10 minutes past and we was ask for our order. The manager NEVER came to our table..UNEXCUSEABLE | |
| A. Albujar | 7/12/10 |
| My girlfriend and I went to the Applebee's in Totowa NJ the other day. She ordered the Spinach and Artichoke dip and I order some Dynamite shrimp. Now, I have gotten Dynamite Shrimp quite a good amount of times before but never like this. There was only ten pieces maybe. I could clearly see the cole slaw underneath. For the price I paid for the ship it was a huge rip off and extremely unexcusable. I will never return to an applebees again. I also overheard the server saying some rude remarks about her tables. I cant completely remember her name. Jazmine or something like that maybe I don't know. The point is, it looked like people picked off our food before they brought it out. Terrible terrible. | |
| Amber. E | 7/19/10 |
| I am was a employee at applebees in jacksonville nc . i worked there for about two and half months . yesterday i was working from 11:30am to 4pm got sent home earlie by the gm. it all started my very first table wanted soup . well we only serve french onion and she told me the only thing that they we aloud to have was soups so i told her i was more then welcome to make her some other soup if there any that she would like . well she didnt want any of the other soups so she left . that fine didnt make her pay for her drinks or anything . went to go tell the gm that was working about the table i had he yelled at me wouldnt let me explain the whole story told me that i was argueing with him . when all i was doing was trying to explain him about the table. then my four table i had was two older ladys very nice they said they loved me gave me both $20 bills well i didnt have change told them i would be right back with there change . saw one of my other tables get sat as i took the ladies change told them i would be right with them what could i get you too drink the first guy said a lemande the other said a tall bud light cool told them i was getting change and that i would be right back . as i ask them bar if they could get me change she took forever so i started to ask other servers as im asking i rang in those drinks. no one got me change so i went and ask the gm if he could get me change out of the office so he did . he asked me why it was taking me forever to get change and why i never greeted my other table and if i did there should of been napkins on the table and i told him that i went straight to the table from another table ... he told me that i couldnt handle more then two table that i need to talk to him about that . ok so i got my change and then i went to the bar to see if my drinks were ready to take the drinks and the change back to the table all at once the drink wasnt ready so i went and droped the change off to | |
| Sue I | 7/22/10 |
| I took my boys and grandchildren to Applebee's in Eden Prairie, MN yesterday, 8/21/10, to celebrate my son's birthday. While eating a chicken salad I bit into a piece of chicken that contained a bone. I broke a tooth off. I told the waitress, Rebecca, she appologized and told the general manager a young dark haired women, who proceeded to write down my name and number, and told me I "must have poor teeth". She then walked away. The waitress again appologized for the managers rudeness. I went to my dentist immediately, I had just been in for my yearly check up on Monday, they took another xray and compared to monday's, my dentist said there wasn't any problem before the "bone" in the meat issue, I now have to have a crown on the tooth. I am not only angry about the broken tooth and cost to repair, I do not appreciate the rude attitude of your GM. | |
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