135 Reviews For Apple Headquarters & Corporate Office

Worst company ever.

From the first day I had issues with the call centers. Now they lock my I-Tunes account almost daily for no good reason. I have spend hundreds of dollars in the past year alone and this is the way they treat me.

New gizmo

I like apples quality of products I haven't had any problems. I have an Apple TV iPod I pad mini and iPhone 4 ready to upgrade. What they need now is a device to download all my bluray movies onto a device which by the way has a lot of memory then I can get rid of the disc version. Open space in the living room and when u wanna watch a movie turn tv and device on and a list of ur movies on the tv then pick and enjoy. Then when whenever you buy a movie on iTunes for example it just downloads to that device.


I've NEVER witnessed such RUDE customer service reps! This is the FIRST and last time I will purchase from Apple.

Bad Apple

iOS 7 has destroyed my iPad. Had I known they would change everything I liked about my iPad I would not have upgraded. I have splitting headaches after a few minutes of use. I can no longer use the calendar or the notepad. I can barely see the icons. I need contrast to see well and that is also gone. I went to Apple Store to get my old version back only to be told that is impossible! I can no longer trust Apple, will never purchase another Apple product. I'm now sorry I bought an iPhone two weeks ago. Bad Apple!


I just filled out a moderately long review. I want to add that when I called corporate to educate them, they didlnt ask for my name or a call back number. I was disconnected. Please add thihs to my previous review.

worst quality control

This company has the worst customer relations (500.00 hold on cc to get a replacement) and will send the same phone with problems you will spend hours on the phone with techs for and then want another 500.00 hold to send you another phone that might be the same. If the replacement phone had been through QC, I would have received a working phone.

Disabled Community

I contacted the Apple Support today about getting assistance for a client with our home health agency to donate or assist in replacing his IPAD 2 and I was very disappointed to hear that Apple would not help this gentlemen out in any way. I will be contacting the corporate store to let them know I will now be a Windows customer.

Unbelievable and Awesome!

I couldn't find my iPhone today, and came home to find it lying in my driveway. I had obviously run over it, as it was dirty, the screen cover was off and covered with dents! After a quick prayer, I picked it up -- and it turned on! One small crack below Siri's 'belly button', two minor scratches on the screen, and a slight dent in the metal side, but it is just fine. In fact, it still had a 95% charge! The screen protector was off and covered with dings, but who cares. After one terribly sucky day, it was a very, very much appreciated miracle! Thank you, Apple, for making an excellent quality product!

dont know

iphone 4s new ios7... i have being having lost of problems with phone..ios 6.1.3 the best.. while working on ios7 always shuts down.. then i have to reboot phone..WHY..DID THEY CHANGE IT...THE NEW LOOK VERY BAD. my battery gets to 10% phone shuts off.

bad experience

HAD MY MAC PRO FOR ALMOST 3 Years bought the extended warrenty brought it to my local apple store when it just wouldn't turn on anymore. Their excuse was that it got wet, I am so tired of hearing this excuse for electronics, same with cell phones. My computer did not get wet and they would not deal with me anymore told me I could sell it for parts, how professional is that. I paid $1200 of my hard earned money, I would rather throw it in the garbage. Imagine a multi billion company wanting to charge me $775 to fix my apple they should be ashamed. Will never buy another apple.


I am appalled at the lack of customer service not only at the store level but here in corporate offices. Any positive review has got to be written by Apple employees. I cannot believe that anyone has had a positive experience. I will never buy an apple product ever again. To all of you who have written a negative review; there has to be some way we can unite and get this company to address their poor customer service.

Problem with iPhone 4

I have had my iPhone for about four months. The volume buttons quit working didn't much mind bc I can turn my volume up and down from the settings. Now there is no sound,videos, music, incoming calls,text nothing. I enjoy the iPhone. If you can't help me figure out the problem ill have to get an other phone and it won't be apple.

Horrible Customer Sevice

Completly unprofessional at store level .. Complaining to customer service !! Getting no where !! No one cares !! Horrible treatment from a Billion Dollar company !! Completely Disastified it's an emmbarassment !!

New ideas

Ideas for the iPhone 6....group FaceTime and a front camera flash

Apple not even posting my complaint

I posted a complaint on this very forum and I guess they don't care just like every customer relations person including apple it self. This has been going on for the last week and a half I hope someone is going to call me or email to try to offer a different solution

Very poor customer relations and satisfaction

I have been dealing with so many people the last week and a half. I have three iPhone 3. I have so many problems dropped calls with 5 bars apps that go back to main screen and other issues. Don't bother calling apple they will switch you to everybody that says that they can't bump me up to the 4. I sent in one of my phones and got refurbished phone back they aren't new good luck a doubt they will respond to this

retired R,N.

I simply want to say that I love this company and recently borrowed $46,000 from a line of equity loan to buy 100 shares of Apple @452.69. Now, of course I'm praying my favorite stock moves up. Make it happen (:

Extremely Poor Product Support

I have spent more than 5 months and countless hours dealing with Apple regarding their known issues with ITunes, and yet, NO FIX!!! The 1st engineer told me to just "live with it" and stated how he didn't care. I have spoken to Customer Relations to no avail, as one is not allowed to speak to Tim Cook or any other Senior Level person. ITunes software completely disorganized my 40gb of music when all I was trying to do was download 2 cd's to my Ipod. Multiple other issues remain unresolved.

Shakedown Mess End time Users

Over span of ten years I have bought 6 Macbook Pros fully loaded $$$ Plus Airport Extreme 2TB Time Capsule backup 3 iPod Touches Batteries AC/CD Cords Apple DVDrs etc.. total purchased over 25,000 us dollars PLUS Paying for the 3 Yr Apple Premium Care Plans where applicable. Since Steve Jobs passing I do know what happened to the Once Best Apple Support Customer Service team for the end time user. Whether Online or Via Phone or at the Retail Store Genius Bar for repairs etc. was The Best! Now not so at Retail store repairs done only to comeback with issues the following week for pickup. :( I have some Physically and Mental Handicap that The Brain Injury Assn recommended to Go with Mac Apple OS Computers over PC Window based computers. I do not regret making that decision even though the cost was at a premium. Until recent purchased of an Macbook Pro 15 (at the Retail Store South NJ) which was not impressive screen/resolution size wise. Returned to the Retail Store convinced me to buy an iMac 21" since alternative Apple Cinema display to would cost me more, less options and possibly too big. I LOVED MY MACBOOK PRO 17" Screen size laptops over the years!Ease of Trackpad integrated with Keyboard is Great, plus The Functionality like to desktop, speed close enough, and portability & many ports. My new iMac needs a Wired Magic Trackpad! Without being hard wired is a disaster not well thought out with needing batteries often and losing tracking/nuances 50% less charge. :( The Wireless Keyboard is not Quite as comfortable for some reason that is built in the Macbook pros 17" i have owned. iMac w/o CD/DVD drive sucks up another port plus USB SuperDrive which is slower than ported to Thunferbolt/ Firewire. All these different adaptors No built in HDMI port. iMac to me seems to be low ended product compared to even my older Macbook Pros 17" which now time has come to either be totally rebuilt from within to keep up with speeds of new MBP i7 iMac i7 etc. or recycled. :( Manager tried to give a so called discount since many repairs to buy a new MBP but stated again only 15" losing ports i use now. Unless buying more adaptors :( Especially interested in Pro Audio - Home Studio Music Recording third parties not up to par with thunderbolt. I hope Mr Tim Cook gets to hire someone to handle Better Retail Store Customer support

Customer service at Apple is horrible! I tried getting a quote to purchase ipads for my school (for over a week) and it was IMPOSSIBLE. Apple is not interested in meeting the needs of customers and are apparently not in need of sales.

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