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Reviews For Apple Corporate Office
Sca from Flordia  | 4/5/12 |
| Got The Ipod for my 18yo Grandson for Christmas.He purchased a Griffin cover to protect it. But all his friends,and the folks at the small Apple store said it is better protected in the Apple Otter.Well, guess what!While doing one arm push-ups that Otter protected Ipod slipped out of his pocket,hit the ground,shatter the screen. How disappointing to find out Apple does not stand by their products.I could drive 45+miles to the bigger Apple store and for 100$ get a new one.OR, as suggested by Apple 1-800# Customer Service pay 120.$(figure that, its more that half what I paid for the thing in the 1st place.) The Ipod has been used for less than 4months. For his Graduation we HAD plans to purchase him the Smartphone. Now that I feel I have taken a bite out of the Apple,only to find out it had a very sour taste to it,I won't be recommending anyone to purchase their "fruit"-Ipods,phones,or anything else. By the way this is the oldest grandchild.....the other "8" won't get anything with Apple on it!I am not satified with their products,or their customer service. | |
Tom Stefancin  | 2/20/12 |
| Apple Corp. Re-complaint - iPod Touch Approx. 2 month ago, I sent an email to Apple re: broken glass face on my grandsons iPod Touch. He is 12 years old. I’m still awaiting a response.. He fell on his bike the iPod flew out of his pocket and hit the curb. This is the second time he has broken a face glass. The first time he just dropped it. Cost me a $100.00 to replace it, on top of the $200.00 to purchase it from Wal-Mart for his Christmas. Having worked with Plastics and Glass for over 15 years at Sierracin Corporation as Project Engineering Manager, I feel this is a design flaw. Still awaiting a response. Tom Stefancin 1648 Lantana Drive, Minden, NV 89423, (775) 782-0360 or email: cnbxpres@msn.com | |
| Fred Pirgaibi | 2/11/12 |
| Hi, I have an educational product perfect for iPhone and I would like to offer it to Apple . Who should I contact in this regard? Would you please provide me with a name and e mail contact of the person in charge. my e mail is : booshooleh@hotmail.ca Regards Fred Pirgaibi | |
| | 1/11/12 |
| hello, considering my device has been unable to complete an entire successful backup to iCloud (despite being well under my 25 gigs of space purchased with around 7gigs to back up it is constantly telling me, after plugging it in for ages n screen locked n pressing 'back up to iCloud- as I was saying it CONSTANTLY tells me "unable to bla bla effing bla". I am beyond over it and apple generally. NOW, OBVIOUSLY, as it won't effing work, I have opted to DOWNGRADE my purchase (at $42 mind you, thieving twats) which I have done on my device. THE NEXT DAY AFTER PURCHASING IT - WELL WITHIN THE 15 DAYS NEEDED TO CANCEL AND GET A FULL REFUND. I WANT MY REFUND NOW. IMMEDIATELY. THEN, there will be some money in my account so you can debit the $25 you feel I owe you and I can access and download the FREE APPS that for dome UNCONSCIONABLE REASON YOU NEED MY EFFING CREDIT CARD DETAILS TO RELEASE TO ME. EVEN FOR ONES I'VE PREVIOUSLY EFFING PURCHASED!!!! IT IS EFFING UNBELIEVABLY SHIT. Please process my $42 refund immediately, less the $25 owing. Thank you. And I apologise to the employee reading this my rage and frustration are not directed at you personally. regards, Emelda +61 425 285 299 Sent from my iPhone On 05/01/2012, at 9:14 AM, iCloud Dear Emelda Jardin, This email confirms payment for the iCloud storage plan listed below. You will be billed each year until you cancel by downgrading to the free storage plan from your iOS device, Mac or PC.* Apple ID: emeldamarina@hotmail.com Date of Purchase: 4 January 2012 Next Payment: 4 January 2013 Payment Method: Visa •••• •••• •••• 8749 Item: 20 GB storage plan, billed annually $42.00 Total: $42.00 * You may contact Apple for a full refund within 15 days of an initial upgrade purchase or within 45 days of a subsequent yearly payment. Partial refunds are available where required | |
| Philip Harper | 1/5/12 |
| I would like to let the people at Apple know that their development of their products is amazing. My wife who is not a techy person fought on getting her an Iphone and finally gave in and now she lives on it. She said it was the easiest thing to use. So I bought an Ipad and she know has taken it over. The one thing that came to me is how you developed a product that does not need a manual and it crosses all age groups. Our Grandson's 3 and 7 fight over who gets to use the Ipad. They just pick it up and away they go. So from ages 3 and 7 to people approaching 60 it is the best their is. Our next purchase is going to be a laptop for home. Thanks for all the pleasure you bring. Please show this to management and the development group. Philip and Donna Harper Coppell, TX. pdbharper1@verizon.net | |
| Mark Robinson | 12/27/11 |
| I'm someone who was among those who bought a Mac within their first 100 days and stayed with Apple products until the Scully years when quality dropped and I was forced to convert to PC. This year, my partner and I unknowingly gave each other an IPAD 2 for the holiday. The one I gave him booted up properly, loaded and he pretty much had a wonderful experience starting out on the product. This is in direct opposition to my experience with the IPAD I received. It kept losing wifi signal and settings and each attempt to download an app ended with some message about "harvesting". I would then be directed to a security page which would not load. I thought I would attempt to contact Express Lane even though it was Christmas day. Call 1 dropped out after 3 minutes of talking to the rep. Call 2 lasted 4 minutes with a different rep. Upon call 3, I was told the office was closed to call back the next day. However, I then received multiple robot calls each half hour or so telling me you were closed and to call back. The next morning at 6:30 AM again the phone rang, this time trying to connect me to a human being. I rescheduled the call for 10:15 and when it occurred, he diagnosed a defective antenna within minutes. He arranged for a swap and told me I would receive an email from apple care with all the details of the swap and tracking info. I never received this info. However, my partner, who purchased the IPAD did receive it even though it is now registered to me. If this is the vaunted support Apple is famous for, I'm not impressed. Altogether, the experience has been dismal. I have yet to see how it ends. Mark Robinson 913 Sundance Circle N Palm Springs, CA 92262 760-325-7619 markr75@aol.com | |
| Poodles2 | 12/23/11 |
| Good morning, I am sorry to start the day off with a complaint but I have one. It goes towards the Annapolis, Maryland store in Westfield Mall. My direct complaint goes towards the manager "Amy and a salesperson "Corey". The time of displeasure came on the evening of December 22,2011 at approximately 9:40 in the evening. When walking into the store, my husband and I observed 10 to 12 salespeople in the store and maybe 6 waiting on customers or possilbe custoners. I walked towards a few salespeson and they walked the other way and I am sure that it was because I had an Ipad2 in my hand. I finally walked up to a women - blond hair and small in stature and semi tall but not really tall - and "I asked her if she could help me." She stood just looking at me and my husband (we were dressed very well and articlaute well, both college grads and in our 60's)and said " so what can I do for you". The arora from her could have pushed us out the door - not warm and friendly. NOw, prior to us getting there, we called the store and waited the ususally time for a person and told them what the situation was and they said that we had to make an appointment online. No problem but it had been day all week and finally I thought we will go over there, just a few simple qusetions and we are on our way...not happening. There is a lot of money sitting for sometime, plus I would have given an explanation online as to why. She sai d it was down becaseu they were not taking anymore appointments, really...why sell and not provide training. Now the ecomony is such that I would think that the Apple Corporation would be appricative if someone comes the store and buys or buys on line, the profits come to me as a stock holder and other stock holders. Am I right or have things changed and the stock holders do not know about it. After the manager tired to see what the problem and not knowledgabe as I would think that a manager should be, she called a Corey. As she it trying to help, the manager, in front of us, swispers something in her and ear and before you know it, she tells me that sometehing is wrong with the Ipad2. She then tells me that I need to come back, I told I would come tomorrw and what time. She then tells me that it will most likelyhave to go back to Apple. So why would you bring me back for that...really. This took her 5 minutes and she had to leave. WE walked out, unhappy and not a content customer. I am sure what will come out of this but I am hoping that the manager is repremanded on this because if she does this to us, what is she doing to others....I am send this letter to corporate office and I hope they contact me. Very poor service, attitude, presentation and certainly not recommend for anyone to go there. thank for listening. | |
| Patricia Berry | 12/22/11 |
| Left off my email address patriciaberry99@yahoo.com or call me @ 678-363-5900. This message go with the other email I sent already. Please help!!! | |
| Patricia Berry | 12/22/11 |
| Dear Apple I think your corporate has the best products and services for the next generation. But, unfortunate I can affor your prices, durning the holidays season. See my hubsand promise my 11 years daughter this products and we can't afford this products because their only one parents working right now. Now he has serve his country and protect and service us every day as a Police Officer and works part-time too, as a in security in the football's and baseball, private events serves as well. But, we still can't afford this products. We don't want free, just reasonable for my daughter to recieves this technology. I hope this is the gifts-giving-season for a break. If you help please let me know, if you can do anything about this concerns to everyday americans justwant the best for our childrens and their future and I think your corporation is on the right track. Thank You Patricia W. Berry Dallas, Georgia E#patriciaberry99@yahoo.com or Call 678-363-5900 Happy Holidays | |
| Peter | 12/13/11 |
| Who would I contact regarding an invention. I have a prototype ready and complete for presentation? Thank you, jalumeka@yahoo.com | |
| Heather | 12/7/11 |
| My mother purchased a computer for my sister online and picked it up in the store. She had a consistant amount the entire time. Upon checking her bank she was charged a second amount that 1) she was not aware of, 2) was not reflected on her receipt, and 3)the bank could not obtain a receipt for when the charge was disputed. Now the customer service rep is trying to say it was the extra amount of tax that should have been added to her amount. IT IS ILLEGAL TO MAKE CHARGES ON A CREDIT CARD WITHOUT THE CARDHOLDERS AUTHORIZATION. Watch your accounts closely and be persistant if you experience the same. | |
| Sheila Scotti | 12/3/11 |
| corporate never answered my complaint i bought 3 apple cmputers...plus i paid for 3 printers and was supposed to get 3 rebates 108.00 ach and 100.00 more off because i bought computer for each of my sons and a laptop for me......i got no response apple is dishonest and lies...i am 80 years old..... apple takes advantage of seniors..will an apple executive a least have courtesy to phone me 323 656 5203..th.ey owe me over 400.00 The printer epson, they gave me doesnot even work....sheilascotti shanen Apple they are dishonest | |
| June | 11/30/11 |
| Just visited the apple store in New York. I wanted to purchase an unlocked iphone. They had the 3 in stock, which is what I wanted, as I don't use my phone for data roaming, so speed is unimportant. The sales assistant told me not to bother buying an iphone, if I was only going to use it as a phone. I explained I liked the touch screen technology and used my phone for calls, texts and photos primarily. He still didn't want to sell me an iphone. In summary - apple sales assistants don't assist sales. Iphones arent phones, as you must used them for other functions............I finally agreed with him that I didn't need to buy an iphone and have gone elsewhere. UNBELIEVABLE. | |
| Tonya Tosh | 11/22/11 |
| I would like to know why it is I continue to get text msgs about an apple I-pad. It says congrats you have won an Apple I-pad to test and keep. it comes from the e-mail of a Darius Heard. It says Dariusheard@appletestnkeep.net. I don't mind testing products have done many. I have tried to send text back tried to look it up on the computer. The problem is these text come at all hours of the night, they come during the day which is fine but after 10 at night I am in bed. I will get at least 3-5 a night, being woke up. I apologize if I am writing to the wrong department. I am just trying to get a nights sleep. Thank you Tonya Tosh tonya4818@yahoo.com | |
| Laura | 11/22/11 |
| I despise APPLE customer "service"--on the store level and over the phone....just a group of employee's reading from a screen/manual and not taking the time to think about each situation as an independent experience. I have never been so exhausted from buying what was supposed to be a delight. Major regrets. Wish the corporate office had a REAL telephone number. PC's ALLLLLL the way! | |
| RANDY WILHELM | 11/21/11 |
| APPLE HAS THE BEST PHONES AND COMPUTERS BY FAR*** LESS BREAKDOWNS AND AWESOME FEATURES. WHAT APPLE NEEDS MORE NOW THAN ANYTHING IS FOR MANAGEMENT TO WAKE UP AND SPLIT THE STOCK 4 FOR 1 SO MORE YOUNG PEOPLE CAN BUY IT. ALSO THEY COULD ANNOUNCE A 3-5 BILLION STOCK REPURCHASE BUYBACK PROGRAM, BEING THAT THEY MAKE OVER 2 BILLION IN CASH EVERY MONTH . ITS STUPID TO HAVE A STOCK TRADING SO HIGH. DO YOU KNOW HOW MANY PEOPLE I HAVE TALKED TO THAT WANT TO BUY AAPL STOCK BUT CANT AFFORD THE HIGH PRICE? TONS OF PEOPLE. WHEN THE MARKET RALLIES AND GOES UP 200 POINTS, APPLE GOES UP 7 DOLLARS A SHARE BUT ON A PERCENTAGE BASIS THEY USUALLY RALLY ONLY 1 1/2 - 2 1/2 % . CRAPPY IF COMPARED TO A BOEING OR CAT GOING UP 3-3.50 A SHARE WHICH ENDS UP BEING 5-7% GAIN. SO WAKE UP AAPL BOARD AND ANNOUNCE A STOCK SPLIT NOW | |
| Captnwill | 11/19/11 |
| I have spent hours either waiting on the phone or being switched from tech to supervisor regarding Icloud. The first three techs were completely wrong as were their managers who were the (experts).Each new manager had to undo what we did and start over again. The issues involved syncing the deletation emails on both the Ipad and Iphone and syncing photos. When all else failed they alleged the problem was with my service provider. I went all the way to the regional VP at Verizon only to be told that it was definately an ICLOUD issue. After going back to Mac for the fourth time and repeating everything to a tech and then to their manager- Michael, who admitted the error was not with my service provider and that it was indeed an ICloud problem still could not resolve my issue.Oh yea, and this was after I bought the Apple Care Protection Plan! I have come to the conclusion that the Mac reps do not understand Icloud yet and are embarrased to admit it. I feel one should not bother with Icloud, it is too new, has too many bugs and the techs do not really know what they are talking about. | |
| Paul | 11/12/11 |
| Who would I contact regarding an invention. I have a prototype ready and complete to show? | |
| diane | 11/1/11 |
| Our daughter, student at UNM, set up an appointment to have help at the store in Albuquerque adding programs to her new macbook.(this was an extra cost to get this service when she bought her macbook) The person who was supposed to help her hadn't come to the store so the other employees helped her set up the macbook ready for a help session. She waited over an hour for help. When the person finally came to her computer he said he didn't have time to help her since it was too complicated and there were 8 others waiting for his help. Customer service?? He told her to go on line and get help. No apology was given. Sorry I don't understand the job title "Genius" here. Any one else getting bad service/ or should I say no service at their apple stores? P.S. There sure are alot of 1 stars here in the comments-warning bells ringing! | |
| Daphne Snelling | 10/19/11 |
| I have had my I Pad for several months , not being a techie person I did not know about flash drives, and it seems the I Pad does not have one, so I am very dissapoined | |
| Grace Prince | 10/15/11 |
| August of 2010 I drove from New York to Birmingham Alabama. I downloaded Siri free from the App store into my IPhone 4. Siri was very helpful at the above location. I told customers I was using Siri the summer of 2010 they didn't believe me etc. Apple is using Siri now in their operating system and I can no longer use Siri as a free App on my IPhone. Siri keep saying there is a problem with the server. Bull ----. I've been a loyal customer with Apple and AT&T. I' m very, very disappointed regarding the above information. My email address is rerecare@aol.com | |
| David Blough | 10/11/11 |
| I have the next step in the use of the iPhone, who do I email or talk to about my idea? | |
| Jody G | 9/26/11 |
| I have had nothing but problems since I first purchased my iphone 4 and it seems Apple doesn't care a bit about their customers or their satisfaction - not the apple stores or corporate. I am on my 4th iphone in 10 months due to no fault of my own and although they can say sorry enough they can't seem to actually fix or help you. In addition it's very clear they don't care about anyone but themselves. DO NOT PURCHASE APPLE PRODUCTS - you will be highly disappointed all around!!! | |
| Lynne | 9/25/11 |
| I am disabled and on social security disability I am 63yrs old and on a fixed income. I saved for a long time to have enough money to purchase 4 ipods for my teenage grand kids. One of them dropped theirs they had the special cover on it but it bounced and turned over and cracked the glass. It was still on the warrinty, but guess what, the warrinty does not cover the glass, and they told me to replace the glass is $200.00 OMG I will never buy an Apple product again. What a bunch of BS | |
| Denise | 8/11/11 |
| I have an idea for an app. Pleae contact me if you are interested. Thanks! dmccafferty777@hotmail.com | |
| barry shaw | 8/18/11 |
| i was shipped a replacement apple iphone 4 and the fed ex box was empty. apple is treating me like a criminal and doing nothing to resend me a phone which i need for business. all customer service people have the sam im sorry line but they take no action. what a crap company | |
| Chip H. | 8/19/11 |
| HELP US OUT, for cryin' out loud. WE NEED TO BE ABLE TO ACCESS FLASHPLAYER FOR SO MANY WEBSITES! We are being penalized by buying your product (ipad, iphone). Why do you want to do that to your customer base??? | |
| Tohkuh | 8/20/11 |
| I am not at all surprised to see this page flooded with poor ratings & complaints. Customer satisfaction is a key factor in business & Apple is truly lacking in that area. Throwing out products that seem to be the first draft of a better product they plan to release a few months later. Apple is a greedy & arrogant company satisfied simply by income. If Apple cared at all about its customers, they wouldn't need to hind behind the legal fine print of their well weaved conditions. A good company is one that is willing to admit it's flaws & strive to correct those flaws as a result to customer feedback. I have met few people who are impressed with their Apple product for longer than a few months. Apple's corporate headquarter need to get off the stick & start impressing people with the performance consistency of their products. Leave your ides on the drawing board a little longer, test your products for longer periods of time, and respond to or acknowledge the complaints and concerns of your company before you claim you are the best. I love the concept of Apple products, but there is too fine a line between the idea & the result. | |
| Linda | 8/20/11 |
| I am emailing in regards to your lack of hind sight when it comes to your iPad. I have the first iPad and can not down load my adobe flash player, It's not like you need the money, I would like a good explanation on why this can not be done. | |
| June Halliday | 8/24/11 |
| We just purchased a Macbook Pro in California and returned back to our home in South Africa. Sadly, we found out that somewhere along the line, we are missing the 2 instal disks. Has anyone has experience with getting replacements? | |
| Steve W | 8/27/11 |
| I presently have 3 second generation i pods. Unfortunately for Apple, this will be the end of the line as far as me making any future purchases of their products. I have had the same problems with the i pods namely left channel of all 3 stop working. After repeated attempts both at the store as well as customer service via phone, i have been given the same answer, give us more money and we will exchange the product. I am thankful that these events actually occur as I was fully ready to embrace the Apple (-craze)by purchasing I-phones and I-pads and Mac Book Pro for school; i think I will stick to my PC. I will also find another MP 3 player their are several good ones on the market. I now realize that in an effort to dominate the market they churn out shit products, and as little protection for consumers as possible. At ever turn of their "customer service" they are all regurgitating the same scripted lines. I will throw them in the rubbish where they belong and find a better alternative;at least, if the product that i purchase is shitty like apple's i pods they make up for that on the customer service end. If anyone at Apple is listening, there is a wonderful alternative to your i phone and that is Android phones and the manufactures stand behind their hardware. DO YOU GUYS REMEMBER A COMPANY CALLED Research In Motion? (RIM) Once dominant in the smart phone handset and software application, now fighting to survive. Apple, keep fucking your customers by the million, and by the millions they will turn around and you will crash and burn. | |
| Stan | 8/30/11 |
| I just called Apple to complain about charges from the ITunes store to my credit card that were, in fact, not made. The person who answered the phone was worthless. She was nice enough; but, the system she is saddled with is worthless. First, she told me I cannot contact the ITunes Store, except by e-mail. Of course we all know how far that would go. I asked if she could deliver a message to the appropriate person...nope, can't do that. I asked for a supervisor...she said that I could talk to a supervisor, and one would be available in about 15 minutes. I asked if I could leave my phone number and have someone call me, rather than experience the inconvenience of holding for 15 minutes...nope, can't do that either. Apparently Apple's procedures, policies and systems are a great deal more important than their customers. | |
| elizabeth pennington | 9/2/11 |
| I have just read these reviews and I am amazed-my apple experience has been wonderful. I usually take the one to one classes at the Bethesda store-sometimes the Clarendon. At both I have had the best possible experiences and unfailingly thoughtful assistance form the moment I came in to learn how to use the new Macbook which I had received as a Christmas gift. The entire staff of both stores should be praised lavishly. | |
| Peg Hough | 9/14/11 |
| I have tried repeatedly to get some answers as to why the purchases I made with my gift card were automatically charged against my bank account and the items never down loading. I am not happy with Apple right now! | |
| David Land | 7/3/11 |
| Apple is out for Apple, first and foremost. I invented the Magic Touch Pad that you see in apple stores now, and had a very very brief comment from Mr. Jobs. Unfortunately for Apple, I will be yet another among several who will apparently be suing Apple, as they prefer to take as opposed to paying for the ideas and inventions of others. Fortunately for me, I have four very good attorneys who are very confident and capable of going head-to-head with Apple regarding my invention. I tried to give Mr. Jobs an easy way out, but he apparently prefers to litigate. The sum I was asking for along with an autographed IPad 2 will pale in comparison now. I don't know if it is because he is ill or his other VP's are helping him make the wrong decisions, but in this case they chose poorly. See you in court Mr. Jobs and company!! Not what I wanted to do, but something I must do. BTW: For those of you who don't know, Steve is a Buddhist and thus your wishes from a Christian point of view may well fall on deaf ears or be insulting. David Land | |
| KJR | 6/16/11 |
| Why does Apple not let consumers know that if you smoke that your screen will fill with smoke? Appliances and most items come with warnings -- Apple should do the same. Apple should be obligated to advise the customer of this MAJOR PROBLEM HAPPENING TO A MAC! People who smoke SHOULD NOT BUY a Mac. | |
| Gabriel | 6/7/11 |
| I am trying to contact someone at apple I have a great idea for a phone product to compliment your phones,,,, who can I contact.. | |
| erika | 5/30/11 |
| hi does anyone know their mailing adress of their headquerts becuase i am sending a letter and have no clue what their adress is or their zip code :( | |
| Jeannie | 6/3/11 |
| I sent my Mac Book Pro in for service and the 1st time it came back with nothing repaired, the speaker blasted out, the music from ITunes someone downloaded copies leaving one 1 left to use. It was sent back and was returned again with the speakers still blasted out, and the information they took off of it was not replaced. It was sent back again because, keys were now sticking, the speakers were still blasted out, and information taken off needed was still not replaced. This time it came back with speaker still blasted out, keys replaced BUT with dents all over it. Now, I have a new replacement Mac Book Pro that was shipped from Asia. Speakers are tin sounding, the usb's are toooooo close together and 2 of them don't work, applications keep disappearing off the dock and out of the Applications folder, the mouse is all over the place, the windows keep closing up when I try to place information in boxes or take it out of the boxes, windows pop up whenever they want, the keys are plastic and cheap and will wear out fast along with the letters, the track pad is a pain to use because it is all over the place, the usb ports are on the wrong side if one wants to use a usb mouse, whoever designed it must have been left handed and a man. The OVERALL Mac Book Pro IS A PIECE OF CHEAP JUNK and would not recommend buying! This Mac Book Pro is only a couple months old and it is has a mind of its own! I though after my first Mac Book Pro I would never go back to Microsoft but their lap tops are better quality and don't have these problems. WHAT EVER HAPPENED TO QUALITY? | |
| Lisa | 5/1/11 |
| My daughters both have I phones and we have opened an account with I Tunes like you have to do to get any applications. Even though this is not Apple it IS through Apple. Always before I get a receipt for every purchase. I have had charges out of my account with no receipt. On my bank account only a telephone number. You call the number and they can't help you and your on the rate race of automation telephone calls. Kathy at the support center keeps asking for information that I cant give her. There is no transaction number. You can't tell me that they have my bank account number and can't tell why they are taking money out of my account. Now she says she will not even respond to my emails. What is wrong with this picture??? Lisa Norman, OK | |
| Adeb | 5/3/11 |
| Worst person at apple: steven conrad 5126742500 ext 40971! | |
| Juan Maldonado of Easton, PA | 4/8/11 |
| To whom it may concern, It was the first time ever dealing directly with the Lehigh Valley Apple store and needless to say I was very impressed. I there I met Mr. Robert Delvalle and the customer service was excellent he made my wife and I feel at home he was very well mannered, polite and professional. I am happy to say that I will definitely be a returning customer. Maldonado Family | |
| Barbara | 4/5/11 |
| Today I went to the Apple Store in Brea, CA. I was running a bit late for my appointment and wanted to speak to a rep. to let them know. I called the store and chose the appropriate prompt to speak to someone direct I let it ring for 5 minutes... no one answered. I hung up. I called back again and let it ring for another 5-10 minutes. No answer again. When I got to the store I let the rep. I spoke to know that I called twice and let it ring a LONG time. He said " We only have one person answering the phones," and went back to what he was doing. I told him that it seemed unprofessional for a company, especially one as large as Apple, to simply disregard the fact that customers are trying to contact a real person at the store. He seemed disinterested and completely unapologetic about the communications problems at the store level. I just wanted to let someone know since I can't find a place to submit customer complaints...another crucial component that a large company should have readily available to the customers. Afraid of anything Apple? | |
| dave philippi | 3/26/11 |
| i belong to a nonprofit group in las vegas, nv. we are looking to see if apple can donate a computer for our group to use for job searches and resume writing. please contact me at flper67@hotmail.com thank you dave philippi | |
| Cheri Woods | 3/20/11 |
| As I am writing this review, I am sitting here in your Canoga Park store amongst approx. 40 Apple employees, not one of which is "available" to assist me after having spent nearly $2000 on your Mac Air computer & ONE-TO-ONE TRAINING CLASS, and after having to wait 2 wks. for an available apptmt. and coming here in the pouring rain! The 1st person scheduled to help me did not understand what I told him I needed done (even though I repeated it 3 times) giving me wrong info which ended up duplicating my files! Then a 2nd employee took over to "undo" the problem the 1st employee created, and who proceeded to play a guessing game of "what do you think you should do next?" rather than to teach me what I needed to do next! After I told her I didn't have time left out of my precious hour to play guessing games, she walked away. The 3rd employee approached, who helped me for the remaining 15 minutes of my one hour class, then left to help another customer. I asked for a (4th) Apple employee to help me, but he claimed there were only 3 available today, and they were all busy. I guess the other several dozen employees are here to SELL, SELL, SELL other unsuspecting customers who will be dropped like hotcakes once they paid their hard earned money to Apple. THE ONE-ON-ONE CLASSES ARE A HUGE DISAPPOINTMENT. | |
| Tim | 3/16/11 |
| Folks, I ordered an iPad2 opening day and have just found out I'm on a waiting list at least a week out (and if some things I have been told today can be believed, 2-4 weeks out). When I ordered this thing, paid for it via Visa and walked out of the store I had been told that I was the first person at the location to have to order one on a first come first serve basis. I went to the store the day before to check on time and availability and no one there had any idea there was a shortage of these units. To say that after handing you almost $900 for the unit and 2 day shipping and finding that I won't have it this week and maybe not until mid April that I am irate would be an understatement. No communication, no explanation and an apology only when I cancel speaks to the Arrogance your Company is becoming known for. | |
| ohernandez@cox.net | 3/3/11 |
| Apple should put in place a Buy back plan (trade-in), say 50 cents on the dollar especially for the Ipad, to compete with Best Buys recent advertising. Guranteed increased purchases of the Ipad2!! | |
| Mickey Mouse | 2/11/11 |
| This is a review for ecorporateoffices.com--You say someone reads the posts, before they go online--They don't! If so, the postings would not list phone numbers if someone asks them not to be posted. ecorporateoffices "contact" information is a bad url---what an unprofessional, unethical outfit! Do NOT use ecorporate offices!!!!! | |
| Blake Burton/Kimberly S. Scott, RN | 2/16/11 |
| Regarding issue #204780386 SHAME SHAME SHAME on Apple and it's subdivisions!!! First, I do not know how much revenue you Itunes division brings in, but I am POSITIVE it is substantial. Never have I been so appalled at the lack of communication regarding personal assistance over CREDIT CARD FRAUD thru you Itunes store/company. First, don't try to call 1-800-MY-APPLE because 3 customer service representatives will give you 3 different stories and then tell you the only contact is via email for Itunes. Next don't call the corporate headquarters 1 Infinite Loop Cupertino, CA 95014 (408)996-1010 As they will tell you there is nothing they can do!!! When a 23yo college student who is struggling to pay his bills loses $200.00 thru your Apple Itunes store and you cannot investigate and reimburse him, again I say SHAME SHAME SHAME ON YOU! I also have an Iphone as well as multiple other family members and friends and am well aware that your company asks for a credit card # to activate your Itunes account... and then does nothing to help in a credit card fraud incident??? Your customer service is horrible as well as your business ethics. | |
| Gail M | 2/10/11 |
| We are a family supportive of Apple--Macs, ipods, iphones, and ipads. My husband has had a MobileMe calendar issue now for THREE WEEKS, that is unresolved by apple support! His desktop calendar has been rendered useless for this entire time while "Senior Support", and "Engineers" have worked on it. However, we have seen no forward progress to resolve this issue, and no substantive communication from the assigned "Senior Tech" regarding progress. We have been willing to uninstall the desktop calendar, or do whatever we need to, as long as the Mobileme data is retained, and start over, but no response has been received---we stay in this paralyzed holding pattern. My husband is the CEO of a 4000+ organization that was getting ready to purchase 300+ new iPads. This, needless to say, has been placed on hold until his home/business calendar and syncing issues are resolved. MobileMe, which we, and his administrative team, relies on, is miserably letting us down, along with the poor support offered by Apple! We are stockholders and supporters of Apple and Apple products, but have been miserably disappointed by the abysmal service! If anyone at Apple is reading this, please help move this service along (MobileMe Followup reference #136847801)! | |
| Gail M | 2/10/11 |
| Regarding my post on my husband's MobileMe Calendar issue # 136847801, my phone number ( do not post my phone number online!) 303-770-5565. Thank you! | |
| carol toppel | 1/20/11 |
| We just purchased an IMACOSX and love it. We purchased it in the Brandon Florida Apple store, and was very impressed with the knowledge and techinical support of the staff. One tech person was Joshua Baxter, who walked us through each and every program, until we fully understood the processes involved. After using a Dell for so many years and graduating to the Mac, well you can't compare. What a difference. Getting back to your staff, Joshua was a brilliant, and very, very knowledgeable tech person. He had the greatest personality, and it was delight. Also too was the manager Jeff. He was concerned that we fully understood the processes as well. It was a wonderful experience, and we are going back each week, to learn more things about this wonderful IMAC. Next is to buy an IPOD. Take care and thank you so much for people like Joshua Baxter. He is terrific. Carol Toppel | |
| David Robertson | 1/21/11 |
| Hello I just would like to start off by saying that I love the Iphone we re engaged:). Anyway I just thought of a perfect slogan campaign idea. Llet me know. Thank you. Regards Dave | |
| Caroline Beverley | 1/12/11 |
| Hi I would Like to ask who I should contact about providing Apple with Voiceovers for your system. I have Proven Track record and have my own Voiceover Business cmbvoiceovers.com and would like to assist in your V/O for blind customers as I know that blind people who use your products need V/O guidance, I have my own recording studio and ISDN Link up I could MP3 some demos to you if you woulf prefer to hear them or if you could forward this onto the person delegated to deal with this enquiry. Many Thnaks Caroline cmbvoiceovers.com | |
Kernel Panic  | 1/1/11 |
| I had purchase a mac mini 2010, sorry to say it had to be returned. While I loved what the apple mac mini had to offer. It had more than enough kernel panic happening. No matter what was done, no one at tech support seemed to know how to fix the problem. Whats the point of buying an extended guarantee if no one knows how to fix it. This is a major problem. I have lost confidence in getting an apple. | |
| Austin S. | 12/2/10 |
| Your recent OS "upgrade" for iPods crippled my iPod 2G. Literally crippled it due to draining the battery life, despite my WiFi being turned off. The only replies I received from your "help" forum was nonsensical, such as turning off all notifications and not using WiFi. That does not imply that this is an upgrade. Despite this problem being around for some time, there is no disclaimer, and no real updates on progress being made to rectify the situation. I have not received any answers and have reported you to the Better Business Bureau of Silicon Valley. | |
| Tom Thornton | 12/3/10 |
| I might have given the product a 4 or a 5 star rating if I knew more about what I had bought, but without training I can't give you a higher rating. The number of people to train the MAC customers is a real problem with your company. Getting a date for the training is an effort in itself and then finding out that nothing was available for me was very off-putting to say the very least. You did too good a job promoting your products and now the customers are suffering with insufficient trainers available to assist them. This weakness in your system will eventually be known by your competition and interested buyers and your sales will see a reflection of this weakness. If you do no have enough people to provide the training that we purchased you need to extend the length from one year to three without further charges. This training is important to people like myself who have switched from PC to MAC. (I bought a MacBook, an iPod and an IMAC) I do hope you will respond to this problem so that I and others can receive what we bought. I will follow-up with a phone call to Corporate Headquarters. Regards, Tom Thornton Telephone #: 760-289-4417 E-mail: oldmrt@hotmail.com | |
| Camilla Cisneros | 11/12/10 |
| My Grand daughter saved for a year to buy her 8g ipod touch (1C012PT075J) Last week the button jammed. It was purchased in April of this year. When she called to get help or to see if it was under warenty. She was told only the software was covered? What is this? She paid over $200.00 and it was not from misuse the button jammed. It just did. I say it was faulty and you should replace or repair it. We do not have a lot of money It was an achievment for her to get this. I was saddened and ashamed that a company as big as you are would not stand by your product! Please forward this to someone who will or can help us. Thank you Camilla Cisneros for Natasha cisneros. 3631 Gem St Bullhead city AZ 86442 (928) 310 4602. | |
| Jennifer Autry | 11/8/10 |
| My brother purchased a MacBook13/2.0/2X1GB/160/SD on November 23, 2008, a Canon PIXMA MP 480, and a service plan. In August of this year due to a pipe busting in his house it had gotten wet. We brought it into The Apple Store West County MO for a technician to checkout. We were told that the motherboard was corroded and that it would cost 750.00 to fix. Sales had said that the computer was considered out of date and would make more since to purchase another rather than pay to fix. So he purchased a new Macbook for 1400.00. It has been one month since that purchase and his old computer work fine. Why is it that after a technician checked it out and it the hard drive was transferred to the new that they did not catch this. Very shocked to find that the older computer was fine all along, makes me question the technicians that you have in the stores! This cost my brother an additional 1400. 00 that was not needed after all. Plus the gas and drive time b/c this store is an hour and a half away from his home one way. | |
| S. Maison | 5/16/10 |
| I regret to inform you of my disappointment with your current Workshop schedule. I felt that it did not meet the needs of busy professionals like myself. Who has purchase your products and needs the extra help with learning how to utilize all of its features. I do however; hope that sometime in the near future you will provide Workshop schedule that will accommodate working professionals like myself that are unable to attend your classes afford early morning or late even once a week. Thank you for taking the time to review my comments. | |
| Yung Ju Wang | 9/10/10 |
| I had purchased two ipad yesterday and my cards got charge two times. I try to ask for refund and the customer service in Manhattan beach, CA aren't friendly to me on phone while I am telling them they charge me twice. They just want me to go back to the store. I am not living close to that area. and my flight to New york is with in two days. I hope I can get my refund back as soon as possible. Please respond on my email: lulusycc@yahoo.com Thank you Wang | |
| Barbara Antman | 9/10/10 |
| Dont get me wrong, I love my Apple 3g phone...but... after a short time the send button for texting will not work. Every other application is great!!! After being on the phone with ATT, doing all sort of tests, including send them a text. That did work. Being told that I was being transferred to Apple for a replacement phone and holding on again, it was decided that the phone needed to be replaced. Wonderful, a solution! Now, I must send my phone back to apple, by UPS, for inspection. I can guarantee there is No water damage, never dropped, left in a hot cat etc. After they inspect the phone, they will send a new one to me. This process could take 7-10 days. OR, another option is I pay $29.95, agree to a $600.00 hold on my credit card, and they will overnight a new phone!!!! A $600.00 hold? 7-10 days with NO phone? My life with a 2 very young children, a full time job where I am also on call in any emergency situation, and a very sick daughter, does not allow for me to be without a phone for 7- 10 days, while someone decides again, that I do indeed need a new phone. HELP!!! Can someone contact me with a reasonable solution? bjantman@gmail.com | |
| Neehar Aggarwal | 9/4/10 |
| I had purchased an iphone in India last year and the same is still under the one year warranty period. Today I went to the apple authorised service centre in Gurgaon, India to get the phone repaired. However to my utter dismay, the service centre even refused to lodge my complaint saying that the sim card tray ( a small plastic item whohc is used to insert the sim card in the phone) is missing. They say that in the absence of the same they cannot verify the sl no. of the phone. I find this totally ridiculous. How can the warranty of my phone get null void just because a small plastic piece, which can easily get damaged or misplace while changing the sim card, is missing. I am sure apple can open the phone and check the sl no, of the phone inside. I am greatly disappointed with this kind od attitude of the service centre. Please let me know what I can do in this situation. The phone is not working at all. Please respond on my email id - renunaggarwal@gmail.com | |
| C. Lovely | 6/16/10 |
| I'm very disappointed with the experience I have had with my iphone over the past several months. I'm having trouble with dropped calls, and more so my battery is dying within 1-2 hours of coming off the charger (not being used). I contacted your store today and spoke with a total of 6 people over a 4 hour time frame, only to be told that someone cancelled my icare protection, & were sent a refund. I had no knowledge of this, and did not authorize anyone to make any changes to my account. So instead of Apple admitting that they made a mistake, I'm suffereing. There are 3 iphones in my immediate family, and I really wish I could give them all back. This is so unfortunate. I NEVER thought I receive this type of customer service from Apple. | |
| David Land | 8/30/10 |
| Dear Apple, I own more than a dozen Apple/MAC devices from IPods (4), IPhone 3G (1), IPod Touch (3), IMac (1), PowerBook (1), IBook (1), MacBook (1), and MacBook Pro (1). And I love all but one of them, and that is the IPhone!! I have more dropped calls or missed calls. Sometimes it will turn on, sometimes it will not. Sometimes the touchpad will work, sometimes (more times than not) it won't. In contacting Apple about the phone I was told that since I have had it more than a year it is out of warranty. And before anyone asks, no I do not drop it, no it has not gotten wet, and I take extraordinary care of my phone. I was told I could have it repaired for around $300.00. That I will not do. Nor will I upgrade to the G4. I have also spoken to AT&T and they were as much help as the Apple Tech support. They offered their apologies but said that I had to be within 2 to 3 miles of a cell tower to get proper reception. Well, according to them I am 4 miles away. So, it becomes easy. I won't buy another IPhone and I will go with Verizon who has much better coverage. I am greatly disappointed that Apple would put all their "eggs" in one basket with AT&T. | |
| patty Giovenco | 8/5/10 |
| I do not know how good the Apple products are as I still have not received the order I made for my 2 schools. It was a very large order and I have to say the customer services was the poorest I have ever had I also need to tell you there was no way to contacty anyone in the corporate headquarters to voice my disatifaction. If you want to contact me you may at 347-512-2616 or by email at pgiovenco@believeschools.org. I am located in Brooklyn New York. Thank you Patty giovenco | |
| R. Mandel | 8/7/10 |
I have an apple macBook Pro which I purchased last year. I have previously noticed some dates, such as 1997 attached to applications are several prior to my purchase. Today, I clicked 'all documents' because i wanted to do some 'housecleaning.' I was surprised to find documents dating back to 2000. When I've inquired about this, I was told something about these dates referring to the date the appl was created. I wonder if I bought a new computer which was actually a rebuilt computer. I look forward to responses. Thank you. | |
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