7 Times Square New York, NY 10036
(800)342-5266
Reviews For Ann Taylor Corporate Office
Nickie  | 5/3/12 |
| I have been shopping at Ann Taylor for more then 10 years - I usually shop at Willowbrook, NJ and the service is outstanding it looks like I have my very own personal shopper - they always help me to choose the right clothing for me and they always mention if their is a special going on very friendly - I Love the store and their line of clothes and plus I have their credit card to earn points. :) | |
Tina  | 4/25/12 |
| WOW!!! That about sums it up..if you want to buy or receive great products may i recommend you not shop at THE LOFT!!! They do not stand behind their expensive clothing....I have not had so many problems with holes....Just about everything you purchase gets holes in it, their clothes are not cheap but the fabric is!!! I have never been treated so badly by sales personnel ever; even their customer service treat you like you a scam artist...people we work hard for our money; why do we purchase junk from the LOFT!!! They need to retrain the sales personnel at the Countryside Mall in Clearwater, FL...Duh rock science your customer is always right policy is not part of their company policy....You get a one for rating I would give you a negative number but that was not available selection under their ratings... | |
| Souvanna | 4/6/12 |
| I went shopping at Loft in Nashville Tennessee and a customer service representative followed me around the store.There was a string hanging down from the piece of clothing I picked up and she seen it.I did not take anything off of it,but she accused me of taking a sensor off.She then called the security guard.With them not finding a sensor or anything on me he made me leave the store and followed me all the way down the main road.I am ashamed on how I was treated.They are mean to customers and I am gonna make them pay by making some phone calls to see what I can do about this. | |
| Toni | 3/25/12 |
| The Loft in Turkey Creek Shopping Plaza in Knoxville, TN is the worst for customer service!!!! Do not bother them with a return or exchange. Two separate occasions and their attitude stinks! In today's economy, why do you choose send send people away with a negative experience and not wanting to come back to your store? I will just cancel my card and shop elsewhere! Perhaps this company should invest more money and time educating their employees on customer service and what it means to treat the very people who pay your salary in a good manner! It's okay when your racking up the sales for them, however, you're made to feel like you are putting them out to make a simple exchange or return. | |
Brenda  | 3/27/12 |
| I will not shop at Old Bridge, NJ store ever again. I purchased a crop pant for $49.50 and a tee for $16.50 using my one saving card. When I got home I realized that your sizes are different from other stores, I went to exchange the purchase for a different size..only to find that the tees is now on promo for $12.50. I requested form the sales girl that I receive the difference in the tee promo price, which she honored for me and also allowed me to exchange for different sizes. But the the store manager Joan, yelled at the girl and voided the transaction all together. Telling me that I can only make an even exchange and pay extra for the tee. Otherwise she can not honor my saving card( which, by the way- I earned with my previous purchase.) The manager was nasty,rude and on some sort of a "power trip" to me as well as her own staff member. People like her should never be allowed to deal with public. I guess I will be cancelling my Loft credit card as well. | |
| Connie | 3/18/12 |
| Very disappointed customer. I am a frequent shopper at the Loft store in Gainesville. At least several times a month. While shopping with my 4 year old daughter, she expressed that she needed to use the potty. Another shopper overheard my daughter and informed me that she had a similar experience with her daughter and tha she was allowed to use the bathroom in the Loft store. So, I asked " can my 4 yr old use the bathroom "? I was quickly directed to the public bathroom across the Mall. I was floored. I left the store and telephoned the Loft to speak to a manager. The manager informed me that it it against their policy to allow anyone through their back room to use the bathroom. I thought that I was a customer and not just anyone! I thought that humanity trumped policy anyway of the week! Most importantly, when you have two different rule for different people, you create classes of people.... again truly disappointed that instead of offering a genuine apology, the manager tried to explain that the policy was not in force at the time when the "other customer " was allowed to use the bathroom. I wonder how would she know that since I did not know the customer nor did I know the time or day when the other customer got to use the bathroom. Hmmmmm | |
| No Longer A Loft Shopper | 3/16/12 |
| After being a loyal Loft shopper for over 10 years I am done thanks to the rudeness of the Cool Springs Loft assistant manager Katie. I purchased two pairs of pants using 2 savings cards. When I got home and tried them on they didn't flatter so I went back to the store the SAME DAY, only hours apart to exchange. I was exchanging with HIGHER priced items so after all was said and done I would have owed them more money. Well Katie told me she would NOT honor my savings cards but that "I was welcome to return the pants and purchase the new items at full price". Seriously??? No way! I returned the pants and I will be canceling my Loft card. I will no longer be a customer. " | |
| | 3/14/12 |
| Just want to leave you a message or complaint You have a great store in New Cannan CT Your Mannager is one of the worst I was in your store yesterday Tues 3/13 late afternoon She was yelling and screaming at her help It was so uncomfortable I left the store without shoping and will not return. | |
| NRW | 2/21/12 |
| It is astonishing to me that in such a competitive economy that poor customer service seems to be common place with Ann Taylor. I recently visited the factory store at Sawgrass Mills Mall in Fort Lauderdale, FL an identified a pantsuit that I wanted to purchase. The store had the slacks in my size but not the jacket. The “salesperson” assured me that it would not be a problem to ship to me free of charge the jacket to which would be delivered in 72 hours. The salesperson verified that there were several jackets at another location in Dade County. After waiting 5 days the jacket had not arrived so I called the company. I spoke with a nice Representative, Kelsey who told me that she was able to locate the order in the system but the store that the order was sent to had neither accepted nor rejected my order so the order was just sitting in the system. I explained to Kelsey that I needed the jacket for the next day so she identified that the store that I originally purchased the slacks from now had the jacket however the store would only hold the jacket until the end of the day. I re-arranged my schedule an after a bit of confusion, the store could not find the jacket until I allowed them to hear the voicemail left by Kelsey, I purchased the jacket and the sales person stated that she would cancel the store order. Today when I arrived home, I had a UPS package with another jacket. I immediately called the online ordering number and was informed by a very condensing Representative Kelly that the order was not cancelled and the jacket could only be returned to a factory. When I explained to her that the store was a distance from my home she stated that there were no other options. After probing and stating that I should not have to return the store a 3rd time; I was told that I could mail the jacket at my expense to the store that it had been shipped from. I then thought if it is my expense it would be fitting to return all the items purchased and the credit card to the corporate office. When I asked for the corporate office I was told some address in Ohio. It is unfortunate that Ann Taylor hires associates that lack follow up and follow through and that they compound the situation by not assuming the responsibilities for the errors made by their associates. Let’s say no to poor customer service and shop at Banana Republic. | |
| Patty sabino | 2/21/12 |
| I bought a skirt as a birthday gift for my sister who lives an airplane ride away! It did not work for her. A week after the purchase my credit card company notified us that the account was being closed due to possible fraudulent activity. A new card wAs mailed to replace the old with a statement that the old card was no longer valid and this new one would replace it. In an attempt to return the shirt, I presented the mc for refund. The sales associate said "this is not the card, I need the one ending in XXXX." I explain the card replacement and why....her response"I need to give you a store credit. The register will not allow the return!" being a business owner at the age of 53....I knew it would over ride or that she could manually punch in and return to the card that replaced the old one. I left. I am a R.N. I drive 4 hrs each week to take care ofmy 89 yr. Old mother for 3 days as she has cancer, run a business that is thriving and rAise a family! My time is slim but did return with document stating old card no longer valid and is being replaced...the same girl briefly looked at the document...asked for the new card, scanned the shirt UPC, reciept and ran the NEW card....without complication. Accepted! I will NEVER ever step foot in a Loft store especially the one located in Tri-county mall, spring dale, Ohio store #861! | |
| Lia | 2/8/12 |
| I just placed an order online as a result of your Springsale promotion. I made a mistake and ordered a petite jacket instead of the regular and the promotion was only for the regular size. As soon as I realized my misunderstanding of your promotion (which should have been clearer). I called customer service and asked them to make the change for me. I was shocked to hear from your representative that she couldn't make any changes to my order or cancel the entire order. I was furious. What company these days doesn't have the ability to change an online order. I shop online all the time and have never encountered such ridiculous practices. Even after I spoke to a manager, they were not able to make the change for me. I've been a loyal Loft customer for years and have spent thousands of dollars at your store in the past. Based on your advertising I expected to pay half price for two items and get free shipping and instead ended up paying full price for both and got stuck with a $15 dollar shipping. Are you guys out of your mind? Do you not want to be competitive with other stores at all? Or are you in some kind of bubble and don't realize what your competitors are offering in terms of customer service and shipping costs? | |
| Sandy | 2/8/12 |
| I have been shopping at the LOFT for several years now. All the sales girls know my name and we have all become like a family, but now I do not even want to step inside a LOFT. Everyday its a different promotion, before I can even wear and enjoy my newly purchased pieces - they are on sale. Then I have to drag myself and my purchases back into the store for price adjustment. Only to hear from Joan that it can not be done. Why does the LOFT contstantly send me coupons and discounts when in essence I can not combine them in the store or online. LOFT must learnm to stop manipulating its own customers and start a FAIR price structure. If LOFT truly wants to have a connections with its loyal customers then a fair price structure would be best. LOFT card members should always receive a special discount, and others must pay the desired retail( just a thought). By the way the clothing quality had declined as well. MOre polyester and a lot more holes in tees after 1 wash. Is this to make us purchase dozens of tees at one time???? Reaally LOFT... is this any way to treat your loyal customers in this type of economy???? I am truly upset and disappointed at the corporate price structure. I feel mistreated after all these years. Maybe its time to cancel my card and shop somewhere else. | |
| kendal | 1/11/12 |
| I shop in the Old Bridge, NJ store ( shoppes of Old Bridge). The sales ladies are awesome, proffessional, helpful and always polite. I always walk away with something in my shopping bag. The "scarf" girl is funny. Even helped me convert my scarf into a fancy swimsuit cover up. I am sad to see that the Petite section is shrinking and it seems that there is less of a selection LATELY. The constant change in promotions also drives me insane. ..but the staff get an A+++ | |
| Pittsburgh girl | 1/7/12 |
| I stopped by your Ann Taylor store at the Galleria in Mt. Lebanon to purchase a boatneck white tee shirt. Your white tee shirts used to be made with nice fabric. The style of your tee shirts are still great but the fabrics you are now using and have been using for the past few years are very cheap/very see through. Not sure if anyone will be able to wear your white tee shirts without a cami underneath. I would rate the quality very poor and expect this type of quality from Kmart or another big box discount store, not a high-end store like Ann Taylor.Anthropologie operates in the same manner - cute styles, very cheap fabrics. | |
| Delila | 12/27/11 |
| My daughter had to return a dress for me since I had surgery and could not do it myself. She was accused of cutting in line and spoken to like a transient. The clerk looked at the merchandise and her and threw it back at her stating that she could not return it there since it belonged to Ann Taylor store. Funny, you sure can use the credit card at both stores! I called the Houston Galleria store and asked to speak to the manager. She basically gave me lip service and said she would speak to her staff but couldn't believe they would do such a thing. | |
Grace Aracely  | 12/26/11 |
| I have not had any problems described by all writers above. My Aadvice to you is: When they overcharge you, call the bank where your card was issued and make sure they handle the situation, whether it was double charge or a complete cancellation of order. If banks get enough complaints they will let you know what the results are. It also works with long distance telephone calls placed at public phones (say, if you are an airport) We as consumers have the upper hand because we can always get a credit card from a different bank and, believe me, they do not want to lose any customer because they make money from us. It is very important to obtain the salesperson or cashier name if you have been mistreated. Regarding the website, you could address it to the highest level executive, i.e., the chairman, etc. Be polite and mention that you would like to obtain a r espouse. I know we all get frustrated when all of the above happens and no one cares. If a certain percentage off garments is offered, if they do not honor it, you could and should get what is called a 'rain check' so that you can use it I must say that I have not had that type of problem. I usually shop in person and that may be why I have not, fortunately, had these problems. I guess we do like the quality of merchandise they sell, and they know it. Good luck! Last advice, avoid calling the corporate office, no one can help you if you do that, write | |
| Christine | 12/16/11 |
| I am in the midst of a huge debate with them as well! I attempted to order 2 $100 gift cards on thier website, shipping to 2 different locations. Due to a glitch on the webiste both were sent to one address even though typed in 2 seperate ones. Called to have it cancelled or fixed. Was it could not be done. I argued and was told by the customer service associate that since it was a new transaction she would cancel one of the card, I would not be charged on my credit card and I could just order a new one to the other address. Well low & behold. the agent LIED to me, made no documentation of the call and misled me into spending another $100. So in essence they STOLE from me. When I called to speak to a supervisor she informed me that there was nothing she could do about and stated she would submit a complaint. Stated it would take at least 5 business days for them to call me!!! So now I am $100 short on my xmas budget! I am so disgusted! I will fight this to the end but for now they have my $100 | |
| catherine | 12/12/11 |
| your website's a disgrace, especially when so many customers were depending on it for Christmas gifts. I and many other hopeful shoppers spent hours unable to add items to bag, unable to pay, what an abortion! Thanks for putting the grinch in this Christmas. Thank God for Banana Republic and Brooks Brothers online. They saved me. | |
| Candy | 12/7/11 |
| The attitudes of the workers including the store manager at The Loft located at 2 broadway New York is very poor. The environment in that store is very negative and sad, when you shop in that particular store, the environment is very hostile, I heard the store manager reprimanding the sales associates in a a very inappropriate manner. The store manager at The Loft should be replaced with someone who is friendlier and more refined. Please keep in mind, that the dollar is green any where you go in the world. They need to treat the customers with the up most respect and kindness. The experience was horrible. I will not shop there ever again. | |
| Nicole | 12/7/11 |
| I had the worst shopping experience at The Ann Taylor loft at 2 Broadway in New York City. The store manager is rude and needs to be educated on customer service. She is so unprofessional and argues with the employees in front of the customer. I will never shop at Ann Taylor Loft again. The experience was horrific and terrible. | |
| Can DUNDAR | 12/5/11 |
| Dear Who may it concern, We are a textile company in Turkey Istanbul since 1992 and we visited your stored in U.S. and also visited your websites. We think that your line of the garments are very close to the ones that we produce to European countries. We produce garments for ladies and we want you as you understand. Here is our contact details; can@melisorme.com.tr We look forwards to hear from you. Kind Regards, Can DUNDAR Customer Represantative | |
| Kerri | 12/5/11 |
| I tried several times to place an order on the Ann Taylor website, Cyber Monday, November 28th. I finally got my order to go through on the evening of 11/28. I took a screen shot of my order thus confirming the order confirmation number and order total. On Friday, December 2, my order arrived. As I opened my order and reviewed by receipt Ann Taylor charged my credit card full price for my entire order. I pulled up my saved screen shot of my order which confirmed I correctly entered the discount code "MONDAY" and recived 50% off. Instead of charging my credit card $402.00 they charged my card $804.00. My credit card now is over the limit. I have called the 1-800-342-5266 but have been unsuccessful. My only choice at this point is to send the entire order back. I am very disappointed with the service I have received from Ann Taylor. They definitely need to hire some external resources to conduct a six sigma black belt project in hopes of identifying their inadequate service. | |
| stormie m. | 12/6/11 |
| I just went to store #00348 in shadyside Pittsburgh for the third time in two weeks. Most people think that Christmas is about presents and spending money but it is really about customer service, the cable sweater I bought ran small so the cashier asked the manager upstairs if she could still exchange it even though I cut off the censor tag. Thank you Ann Taylor. | |
| gloria | 12/2/11 |
| Just received a flyer in the mail for "the perfect red dress" in the Demi Moore Collection. Called Ann Taylor in Manhasset, they never saw the dress and did not know what I was talking about. Called Roosevelt Field, again they did not know of the dress and were kind enough to take down my information in case the dress came in. Called the 800 number and waited 40 minutes for someone to answer. When I compalined (nicely) that I had such a long wait, I did not even get an apology. After their checking, which took another ten minutes, I was told that the dress was sold out. I asked "how can that be when two stores did not even receive shipment". I did not get a direct answer or and apology. I guess I will cross Ann Taylor off my shopping list from now on. | |
| Michigan Shopper | 11/29/11 |
| I tried for 9 hours to place an order. After a very slow process, I had all my items in the shopping bag. The website would not let me continue to make payment. Then, items became sold out, and my shopping cart was empty. Their 1-800 number closed down at 9pm so there was no one to help me. If Ann Taylor is the "classy" store they think they are, they need to make good with all their customers who tried endlessly to make a purchase. Otherwise, I believe that is false advertising and I may take this matter to The State of Michigan Attorney General. | |
| | 11/29/11 |
| False advertisement. I think it is absolutely trifling that Ann Taylor advertised 50% off on everything on Cyber Monday, but the website conveniently did not work as of 10am thru midnight on Monday. Then to fix the problem they extended the 50% until Tuesday at 11:59 pm. Guess what...the website conveniently had a pardon us message beginning around 7:30 pm EST until you guessed it now (11:21 pm still not working). That is false advertisement to tell customers that on these two days only they can get 50% off everything in the store, then when the customer tries to purchase online the website is locked out with a pardon us...contact your store. Then to top it all off, the store advertises 40% off. Ann Taylor better make this up to the customers who received the emails for 50% off everything. What company would not have their website working on CYBER MONDAY. If this is not fixed and the customers are not given the same opportunity again...I will NEVER buy another item at your store. Furthermore, they marked everything 1/2 up anyway. The pants that are $128 and $88 should be in the $40-$60 range anyhow. | |
| Jennifer | 11/30/11 |
| Seriously, is Ann Taylor out of business. I have tried to place an order on-line and over the phone. After much frustration I even called the corporate office and get a busy signal every time I dial the number. Poor, poor customer service. And poor website management! | |
| Didi | 11/28/11 |
| I tried to buy something off their cyber Monday sale and although it would take my credit card info, I could not get a confirmation with an order number. I pressed their puchase button numerous times, god knows if they charged it or not. When I called their customer service, the rep told me that she was only taking orders and could not check to see if my card was charged because their website was down. That didn't make sense to me. She then told me to call after 5:30 - 6:00 P.M. knowing full well that no one picks up the phone after hours. This is the worst service I've seen online and also the worst customer service I've ever encountered. It was my first experience trying to purchase through their website but never again. If they do charge me I am going to Consumer Affairs. Their website is now frozen. | |
| Danielle | 11/28/11 |
| I have been trying to order on the websight on Cyber Monday. I spent all day trying to order when the sight would freeze and would not let me order. Could not send email sight was down. I also tried to call Corporate office but office was closed. They should honor the 50% off on Tuesday being that you couldn't order on Monday. | |
| Debbie | 11/22/11 |
| I purchased a pair of slacks from the Premium Outlet Mall in Williamsburg, VA. I went to return the slacks but, before doing so, I just shopped around. As I approached a table full of sweaters a Sales Associate, PATRICE was there fumbling with a pin and never looked up nor said anything to me. I went to the register line which was about 14 feet from the sweater table and in a little louder than normal voice said "Excuse me". No response from MUTE PATRICE, I waited about 30 seconds and by this time a woman walked up behind me and in a a little louder voice I said "Excuse me" again and still no response from DUMB PATRICE. A young man walked up, with 3 people now in line, all of us looking at each other I said to the other 2, I'm going to have to get loud and said for the THIRD TIME, EXCUSE ME at which time the UNPROFESSIONAL, RUDE AND EXTREMELY ARROGANT PATRICE said "WHAT THE HELL" and then at a snails pace, SLOW PATRICE carted her VERY LARGE, FAT ASS to the registers where she never said one word to me but felt the urge to talk about me to her co-worker who has just walked in the store. REALLY??? I ususally do all of my Christmas shopping for my sisters and daughters at AT and ATL but there are too many other stores that carry comparable fashions and care about Customer Service to choose from, even in the same Shopping Center. But, you have to give it to AT, it's real gutsy not to care about the quality of employees you hire or keeping a faithful customer base in these poor economic times. When you crash and burn, you only have yourselves ... and the many IGNORANT PATRICE'S working for you to blame!! | |
| CoCo | 11/19/11 |
| I have never been treated so poorly by a supposed manager! I went to an Ann Taylor Loft location and was double charged for my purchase. She said she forgot to give me a discount and was being really cool at first. Then she kept saying she "post voided" the transaction like it never happened. I checked my online banking and it actually did come out of my account. So I went back up to the store and asked if I could have a receipt as proof she voided the transaction. The "manager" told me she didn't know to print a receipt out and then told me I could go to kinkos across the street to do it. I told her no, I wasn't going to do that, that they should be able to print one out in the store. It went downhill from here as she started yelling at me and laughing at me. I will be contacting corporate office about this! I have been double charged and couldn't get a receipt for the void! This is so far beyond crazy! To tell a customer to go make a copy of the receipt themsselves is horrible! Not to mention laughing at me and talking about me to all the other customers. NEVER SHOPPING AT ANN TAYLOR AGAIN CANCELING MY LOFT ACCOUNT TOMORROW | |
| Lynne | 11/3/11 |
| Purchased over $200.00 items at AT in Reston Virginia. When I got home, I realized the sales lady did not give me my receipt. I called the store the same day and asked if I could get my receipt returned. I spoke with the same sales lady who rang up my purchases. She told me she had MY sales receipt and would mail to my home. Over a week went by and no receipt. Called the store and spoke with Toni the alleged manager. Explained situation and that I was concerned over one item as it was a gift and I may need to return it. She was less then kind, basically told me she would have to exchange item for whatever the price was when I returned it, because I did not have a receipt. This was after she spoke with the saleslady who forgot to provide me with my receipt. How is this my problem that i do not have a receipt? I did not make the mistake???? When I went to return the items , "Toni " was so rude and basically told me she could not give full price as I had no receipt ? I will NEVER shop at this store again ! Toni was a classless bitch! | |
| NJ Customer | 11/4/11 |
| I agree that the Ann Taylor website, phone customer service and email contacts are terrible! In July I attempted to place and order online (a birthday present) which went through. I received an email confirmation too. About three weeks later I still didn't get the package. After 30 minutes on hold, then another 30 minutes talking to a customer service representative I finally had an explanation that my order and someone else's went through for the exact same item, and the other order took priority. I had used a gift card and it took another 20 minutes for the representative to get a replacement gift card issued. Last week I get an email from Ann Taylor that they did an audit and are now going to charge my credit card for the order! After explaining in another email the problem, I get a response "we're sorry your order was lost." They are awful. I'm surprised this company is still in business! | |
| Cheryl Yaccarino | 10/25/11 |
| I am a Wilmington NC resident and was shopping in the Raleigh/Durham area. I had a top that was defective that needed to be exchanged. All they had was a petite, which was too small. Since the purchase was 60 days old they wanted to offer me the sale price. I let the cashier know that I love the shirt… It's defective. She spoke with her manager Chris Painter of store #611 and told me it's policy. I took my merchandise and Contacted store #1009 in Wilmington NC. Jillian quickly found the merchandise at another Ann Taylor and arranged for my fair exchange. My experience at store #611 (Raleigh) was embarrassing and the manager had her cashier ( who was very nice) Handle… what should gave been a managers job. Thanks to your excellent customer service at #1009 I will continue to shop at Ann Taylor. | |
| | 10/26/11 |
| Ann Taylor has the WORST website and WORST customer service I have ever experienced. The website placed finalized an order I did not want by going forward and confirming the order after I pressed the arrow to go back to the previous page and there is no ability on the website to cancel this mistake on thier part. In addition, after waiting 20 minutes to speak to a customer representative, she tells me that she cannot cancel this order that was just entered because she cannot contact the fullfilment company. She then disconnects me when I ask to speak to a representative. How can you conduct business this way? | |
| Anonymous | 10/27/11 |
| The Ann Taylor stores flip flop promotions constantly and then have the nerve to tell customers they don't do price adjustments based on promotions only when items go from full price to their 1st markdown. Last week there was a 40% off everything promo and I was told at the Rock Center Ann Taylor that the new collection was not part of this promo. However, when I spoke with a customer service rep on their hotline 1(800) DIAL ANN the rep said the 40% was off everything. | |
| Lauren Dodge | 10/14/11 |
| I am yet to get an email stating that my order was returned and money was put back on my card. I have tried contacting customer service by email twice and still no reply. It's like a damn joke but I'm pissed and will get to the bottom of this | |
| LaJuan Quander | 9/26/11 |
| I just ordered a blouse from AnnTaylor.com only to have the blouse go on sale - 50% off! Not only would they not price credit me, they also wouldnt allow me to cancel the order, all because I used a "welcome" promotion! I will never purchase from ANN TAYLOR again! This is the most ridiculous policy I ever heard of especially from an establishment such as Ann Taylor. Ann Taylor I expect better customer service than this! | |
| Dissatisfied Too | 9/25/11 |
| Poor customer service. People in stores lie to their customers. I have the AT card, get the coupons and when I ask the clerks in the store they lie about avaialbe coupons. I had a return today and clerk refused to credit my credit card because it had been replaced and I didn't have the original card. If they can process cards over the phone or cards that don't work, they can type in my card number (I have it memorized). AMEX confirmed I can still get credits to the card, just no charges. BTW My return was two pairs of pants that started falling apart less than 30 days after purchase. AT used to carry good products and used to have great customer service. Their success has gotten to their heads. | |
| Kelli | 9/22/11 |
| ANN TAYLOR has the worst customer service ever!!!! I ordered three items from Ann Taylor's website and after not having received them for more than a week after I had been told they were shipped I used the UPS tracking number to see where my package was in the shipping route. It said it had been "delivered" a week earlier. I called UPS to let them know that the package had not been received (I was home all day on the day it was supposedly delivered). I also live in an area where theft of the item from the door would be highly unlikely and I don't have near neighbors who could accept the package. They replied (very rudely) that there was nothing they could do because of their agreement with the vendor (Ann Taylor). I then called the Ann Taylor customer service center. It is almost impossible to reach a real person on their ridiculous telephone system -- you receive one recorded message after another. I did finally get a representive to be told that they could reorder my merchandise, but I would have to pay for it all over again (even though I informed them that I had already checked with my credit card company and that the transaction had gone through). I asked to speak to her manager. She informed me that they would not re-send the order -- EVER. They would begin an investigation within 5 business days and I would be notified when they started their investigation. IF it was discovered that my order was not delivered to me -- then I would receive a reversal on my credit card (this was an order for over $100). She had no idea of how long this might take. Both of these women had an extremely poor attitude and it was evident they could care less about this situation. I have been a very consistent customer in the Ann Taylor stores but I WILL NEVER ORDER FROM ANN TAYLOR EVER AGAIN!!!! I will also think long and hard before I purchase anything from their stores. | |
| RDglss | 8/9/11 |
| I recently stopped at the Loft store in the outlet mall just outside Atlanta and was told by the sales associate that I was "eligible" for an "upgrade" to my Loft card and that the "upgrade" would give me a 10% discount on my current purchase and that I would earn more points with my "upgraded" card. Yesterday, I received in the mail a MasterCard - NOT an upgraded Loft card, a MasterCard! When I contacted the number on the credit card, I was told that a MasterCard account was opened in my name. Not only is this practice unethical, but it is also illegal. I intend to write a formal letter of complaint to the corporate offices but thought a warning to the public was also in order. No mention was ever made about applying for a MasterCard and, as you know, the opening of a credit card, and the subsequent closing of the account, could potentially negatively impact my credit rating. Beware of offers for "upgrades" to your accounts! | |
| employee | 9/3/11 |
| I worked for them in las vegas. Horrible unorganized place to work at. I was the only male in stock in an all women store. As soon as some fat cow bitch became manager she tried to get rid of me by cutting my hours. Eventually i quit due to the bullshit lies. Fucking man haters. | |
| Christy | 9/12/11 |
| Sorry - I have shopped at Ann Taylor for years. All my relatives know to give me gift cards from there. No more. First time ever, I need to return something. Guess what, Ann Taylor must be doing very well to hire everyone working in the store as a manager. The employee I was dealing with was not helpful, so I asked for a manager, she said she was a manager. Really? Then the next employee coming to the counter, I was told to talk to her, she was also a manager and a third person coming up before I even had time to talk to the 2nd one was also a manager, but then that manager had to get on the phone supposedly to talk to another manager that was not in the store, but that I was not allowed to talk to. Also,they all switched to speaking Spanish with their backs turned to me. Rude. Anyway,I done with this store. Customer service stinks and I have other places to explore now. | |
| Greene | 7/8/11 |
| I was an employee for store 241 in Indianapolis..i love to work there on till the new store manager hired her friend to work as a sales person. 2 months later he was promoted to assistant manager. SURPRISE!!!! Many customers complained to us that he should not be allowed in the fitting rooms at all. His dress code is flip-flop, or bright orange footwear, shorts and a scarf.(flamboyant). I have no problem whit that at all if planning to play golf….. Ann Taylor standards….: elegant and professional. His behavior at work is very loud and on professional to many employees and customers. And we can’t say anything because his different. His behavior today was on acceptable, the costumer left the store because his actions and tone of voice. (He does not see it that way)… his answer to me: I’m your supervisor and I have the right to do what I want)…. have to leave my job today that I love. I guess Ann Taylor Corporation doesn't care anymore about customer service or their business. It is a shame the company hire manager based on friendship. | |
| Angela | 7/18/11 |
| My mom & I shopped at Ann Taylor the Loft on July 12 (my birthday) for my presents. She bought me two pairs of capri's & two pairs of khakis. I wore one pair of the capris & then washed it on the delicate cycle ( fairly new front loader washing machine I've never had problems out of). I had a few items in the wash with the one pair of capris. I pulled them out & in the butt area & crotch are there where several dime to nickel size holes that had a shredded look to them. Take in mind if I had caught them on something (because of the location) I would have known. My mom didn't save the receipt but I still had the tag that came off of them. I went back in the store today & explained the problem. The girl went through this long explanation that since they had either been washed/worn they couldn't take them back. She went in the back & come back up with this other lady. I explained again. She looked at me & said "well it looks like they've been caught on something & ripped. ". I told her no they looked shredded. She then got real snotty with me & told me the policy of wash/worn again. I said well I guess I won't be shopping here again. She wouldn't give me back my pants either. | |
| cmm | 7/21/11 |
| Poor return policy....always changing. I have shopped with ann taylor for years and years, including back in the day when their shoes were made in italy and they used fine fabrics. Now you just see the same old thing being reinvented over and over again. But its their ever changing return policy that keeps changing and getting more and more confusing. Now, it appears that they will limit your returns even if you are within their return policy. So basically a purchase may be a final sale without the customer knowing it. This is crazy!!! If you buy an item and it cannot be return for whatever reason, it needs to be told to you in advance and noted on the receipt. | |
| Kim | 6/25/11 |
| I have shopped at Ann Taylor and Loft for years. Today, I purchased over $200 in merchandise from Loft and then went to Ann Taylor where I purchased $300. While in Ann Taylor, I was asked to upgrade by Ann Taylor Card to a rewards Ann Taylor mastercard and I would receive a 15% discount. I said yes. They handed me a paper copy with new account information and said I could also save 15% at Loft. I said that I had just spent over $200 there, and the sales associates at Ann Taylor said all I had to do was take my receipt there and they would credit the 15%. I did and they would NOT! I was told that I would have to return each item, which they would keep at the counter, and then I would have to shop around in the store and replace the returned items with other exact items pulled off the racks! Then I could get my 15% off! I told them that I had taken the only size in several of the items, and they did not care. So, to make a long story short, I returned everything and left! Poor customer service! To think they would not care about a sale over $200 in today's economy! | |
| Priscilla Ann Jimenez | 6/20/11 |
| We are the best! | |
| Leigh | 6/7/11 |
| I just left the Ann Taylor Loft at the altamonte mall. I didn't make a purchase since the sales associates there could not figure out how to enter a coupon into the register. After waiting for 15 minutes and three different associates to try to work the register, I had to leave to go to an appointment. The sales associates didn't even care that I left. Their customer service is terrible. | |
| Pat Torres | 3/23/11 |
| When visiting your Mission Viejo, CA to return a basic skirt I truly had a rich encounter with your sales personal. Their lack of customer service and direct quote of "e will only give you the sale price" as great. I had the brand new skirt, with tags and receipt in hand and not one employee could see the value of giving me the appropriate credit for the skirt, but rather give me half price. As as professional sales rep who buys multiple suits per year I would think that you would start training your personal better on how to service their customers. Your no exceptions rules to returns after 60 days is crazy. I see you closed several stores over the last year, now I can see why. | |
| Julia | 1/4/11 |
| Ann Taylor at WFC is ridiculos. Because their merchendize is often misplaced, I ended up grabbing wrong size pants. They did say "final sale" on them, but the purchace was not intentional. I came back to the store the moment I noticed it (less than a day later), and they REFUSED to help me even though it was an obvious error on their end - pants size 0 were hanging in the size 6 section. I used to be a regular at that particular store, but will never ever set my foot into that store again. I just left the pants there - and they shamelessly took them without offering me any sort of a compromise. Not even an apology. They will probably sell them again and make anoter $20 on them. COnsider it my cheritable donation to your corporate bullshit, Ann Taylor. Way to go! | |
| John Shopper | 12/19/10 |
| I went shopping at the Ann Taylor Outlet store at Desert Hill Premium Outlet this Sunday. We found a cashmere sweater and asked if we could use a VIP coupon listed as 20% off a single item with some restrictions like "cannot be combined with other coupons or promotions". We were told by a male salesman that our coupon was not accepted due the sweater was already 40% off. So we asked the store manager. She was a middle eastern like lady with dark skin and she said yes of course, but later changed her mind when the male salesman told her that we5% discount for any purchase over $100.00. However, I noticed the in-store coupon had exactly the same restrictions as listed on my VIP coupon. So when I challenged as to how my coupon was different theirs since they both held the same restrictions. The manager told me if she let me use the 20% coupon then it's like she is giving the sweater to me for free. I said, "you are forcing customers to make a purchase over $100.00 just to use a coupon!" I was even more furious as she ticked me off by saying,"if you don't want to pay you don't have to buy it here. Just as even if you want to buy it here, we DON'T have to SELL it to YOU!" How dare she talked to customers like that! What an attitude and AH! No wonder the store was dead when we walked in and all I saw were sales persons standing and chatting. I guess Ann Taylor Corporation doesn't care any more about customer service nor their business. I tell you, the company is going down and it is a shame the company hire manager and employees like those in Desert Hill Outlet. Those employees are surely messing up and destroying the store business. I, my family and friends, will never shop nor spend a dime in Ann Taylor at all in the future! | |
| Karin Jimenez | 12/17/10 |
| Ann Taylor is reporting false information on a credit report. I have contacted the credit card company and Ann Taylor Corporate and they simply dont care to even look into their mistake! | |
| Donna | 12/16/10 |
| I purchased a lot of items from Ann Taylor - several sweaters and pants. When I went to put on 1 pair of pants I noticed there was a slit in the seam. I looked closely at it and it wasn't sewn - so I took it back to the store hoping to get a replacement since the item was damaged. The sales girl said it was a final sale and nothing they could do - but she checked with the manager. The manager also stated nothing they could do - that I could just sew it myself. I find the comment insulting and very disappointed that they didn't even try to make this right. Don't understand why they couldn't be exchanged for the same thing. But since Ann Taylor doesn't stand behind their products and is not interested in making things right for the customer, I will no longer shop there. Canceled my account and have informed friends and others not to shop at Ann Taylor or The Loft thank you | |
| kristi | 11/13/10 |
| they suck. horrible customer service and don't care about the customers one bit! | |
| Ilze Earner | 10/28/10 |
| I just received my new Ann Taylor charge card in the mail. Thank you very much. I enjoy shopping in your stores and online. I have a problem with your card however. The image etched into the card looks like a young woman – yes, fashionably dressed, kind of confident, cool…… and white. What’s that about? Do you really mean to convey that image as your Ann Taylor icon? Don’t you think there are young women who want to be fashionable, confident and cool and who are…..black, Asian, Latina…..and everything in between? I like your clothes, I like your stores. I really don’t like your card. Its offensive. Dr. Ilze Earner Martindale, NY Sincerely, | |
| Amanda White | 10/10/10 |
| I want to thank your Corporation, and commend a beautiful, and gifted sales associate in your Houston Galleria store. A young professional redhead named Zhanna helped me with an entire new wardrobe. She gave me excellent service and put an entire ensemble together that made me look and feel ten years younger. My husband even looks at me through different eyes now. Thanks Zhanna, I will be in to see you before the holiday season. Amanda White Houston, TX | |
| Lauren Franco | 10/6/10 |
| hi there just touching base to let you know that your employee, Scott Collura in your World Financial Center location is fabulous! I come to town once a month & he is the reason why I shop & purchase clothing from your company. He is terrific, friendly, knowledgable & incredibly helpful! best wishes to you Lauren | |
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