American Signature Corporate Office | Headquarters Contact Phone Number & Address

Linda

4/18/12

I cannot believe the poor customer service of this store. I purchased a couch and asked the sales person if they delivery guys could take my old couch down the elevator and just drop it in front of the dumpster room...I would have to call for a special pickup from Waste Pro. The salesman said that should not be a problem. When they came to deliver my couch, the delivery guy argued with me. Then, when they brought it into my condo, they snagged it and it punctured a hole in it. One of the delivery guys dropped his end and said, "Well, now we'll have to take it back." When I asked why he said becuase it caught on a nail in YOUR door". He left and the other guy was sleft standing there. I looked at him and said, "So now it's MY fault that you put a hole in it"? He just shook his head no. I went to the store the next day and spoke with the store manager. He said nothing. He was, however, able to get another couch for delivery the next Saturday....the warehouse guy told me it would take 2-3 weeks. They just called. When I asked if everything was still the same...putting a protective coating on it and having the guys take my old couch out....they said no. They would not do it. I explained that the salesman promised me that and the manager kept saying no. So, I got in the car and went to the store to talk in person. THEY WOULD NOT BUDGE. Kept telling me that I shouldn't be so upset and that she didn't know why the salesman would say that. I stood there incredulously. I said, "Do you think I would be making this up in the state that I am in"?? THEY DON'T EVEN STAND BEHIND THEIR OWN SALESMEN. By the looks of all of the poor ratings, it will be the last time that I do business with American Signature Furniture. By the looks of all of the entries here, there is only one good manager and she's way out in Thorton, CO! Good for her.

BAD CUSTOMER SERVICE

4/1/12

THE SALES PEOPLE WILL SALE SOMEONE SOME THING THAT THEY DON'T HAVE IN STOCK THEN TELL YOU THAT UR DELIVERY DATE IS ONE DAY AND CALL YOU AND TELL YOU THE ITEMS ARE NOT IN STOCK. UP GRADED MECHANDISE IS NOT AVAILABLE THEN THEY DO NOT WANT TO TALK TO YOU. THIS WENT ON FOR 2 WEEKS NOW YOU GET A NEW DELIVERY DATE AND NOW YOU DONT GET ALL UR MECHANDISE. NO MGR IS AVILABLE.AT NO TIME AND NOW YOU ARE ASK TO LEAVE UR INFOMATION AND NO ONE CALL YOU BACK.ALL THE POSTING OF CUSTOMERS ARE SAYING THE SAME THING THIS IS BAD CUSTOMER SERVICE. WILL AMERICAN SIGNATURE CORP. TRY TO CORRECT THESE COMPLAINTS WITH ALL THE CUSTOMERS?

harris

3/28/12

ASF is the absolute worst furniture store I have ever dealt with....I would like to say the delivery people were very good except they didnt check to make sure the recliners actually worked before they left, I finally had time to check them about an hour after delivery and found I could not recline either of them, I purchased a sectional that had 2 recliners attached. I called ASF and spoke to Tameka who is the worst receptionist ever, she said she would have the drivers call, they called and said they had removed the strap that held the reclining mechanism, I explained when I pulled the spring there was no tension it just pulled freely, he said he would have someone from the store call me......5 hours later still no call, I called and got Tameka again, she said the drivers were not in yet so she could not help me, I explained I had spoken to the drivers and they said someone would call from the store, she said she couldnt help me.......2 hours later I called back because of course no one called me I got Tameka again, I asked to speak with a store manager, she asked could she help me and I explained that I had spoken to her twice previously and she was no help, again I asked to speak to the store manager, she went away, when she came back she said Mr Lane was gone for the day, I asked to speak with whomever was in charge of the store in Mr Lane's absence, again she went away when she came back she said she would take my name and have Mr Lane call me in the morning, I then asked for the number to the corporate office, again she went away but this time she didnt come back, my call just kept holding for approx 15 minutes until I hung up, absolutely the worst customer service ever, there are so many people out of work today, I am sure there is someone out there that can do a much better job than Tameka. I am posting this with the hopes that other consumers will read this and go somewhere else to spend your hard earned money, support a company that works with you not against you. I understand things happen when you purchase no matter how much you pay but good customer service is priceless and will bring the consumer back, this experience is the worst and I wont be back and I will make sure I tell others so they wont get caught in this customer service nightmare, good luck ASF!!

Philip Callas	2/20/12
They take your money (American Signature Furniture) and tell you they (American Signature Furniture)have ordered your piece, then they call you and tell you the piece is no longer available. absolutely bull crap.

darlene bochanowicz	1/1/12
I would like to compliment a service manager at the American Furniture store in Thornton,CO. Her name is Tonya and she was most gracious and kind and helpful to me when I had a problem with some recently purchased merchandise. She was most understanding and kind and professional. I couldn't thank her enough so I thought she deserved this letter of recognition. Thank you Tonya

Jamie Nevarez

12/19/11

BUYER BEWARE!!! Worst experience ever!!! First let me say I HATE to have to complain! I purchased the most expensive leather recliner in the store for my Grandmother to rock my baby in. My newborn baby spit up on the leather. It was cleaned immediately and with a high quality leather cleaner and soft cloth. The spit-up literally ate the finish off of the leather!!
I contacted the local store and was told since I didn’t purchase the warrantee there was nothing they could do. Why would I need a stain warrantee on leather? Nice quality leather should clean easily with no stains! 2 months after my purchase and I have a chair that is ruined!
I have leather at my house and my Mother-In-Laws and we have never had a problem with the baby spit up. My baby spits up on my furniture at least 4 times a day! That is why you buy leather, so it will last and stay clean. American Signature Furniture must use subpar leather and they don't stand behind their purchases! Then I had to wait 3 weeks for a phone call from their corporate office. They tried to have the local store contact me. I told them that my problem was not resolved and they said their corporate office would contact me. I sent weekly updates and it still took 3 weeks to receive a phone call! This is disgusting and I have never had such a terrible experience with any furniture that I have ever purchased! Thankfully I only purchased 1 piece and not an entire room. Save your money and go elsewhere!

Kenny D

11/15/11

The customer service was horrible. Also dont apply for the credit part. it is a complete scam they will run your credit twice without letting you know this and also deny everyone and try and offer you an option that is run by RAC (rent-a-center). they actually work with them now and are basically denying people and trying to get them to rent to own and make soo much money off people. Sad and sick!

10/10/11

I purchase a sectional on 10/01/2010 and it was delivered in oct.6 The spring system did not last more than 6 month's and they had to repair or replace the whole spring system. The couch was reeturned about a week later and it lasted about 3 months.at this time I have puchased plywood and cut out to size to try to rectify the problem but that did not work .I called on sept 25 and left a message for one of the manager to call me back . first time no call back,I called again on the 9th and spoke to a person that could not help me and they said they would have someone call me back,they were in the warehouse doing inventory,again no phone call returned,Today I called and get a customer service rep and they say they have to wait until 12 for a manager to call me back and I am out of warranty by 4 days. is it conviente that no one call me back while the couch was under warranty Thier should be a warranty on the repairs that were done and someone should have returned my phone call back on september 25th and the 9th . Beside bad customer service the couch I purchased is un usable,the otttamin that I purchase with it I had to replace the wheel system because they kept falling out and the one of the caster wheels broke. I run a very large Mercedes Benz store ,If I handle my customers like this I would be out of business. Please make the right decision on my issue. I am pretty flexible, I just want to replace the couch with something that I can accually sit on. My work # is and my cell # is . I hope I do not have to escalate this to the next step. Dana Demao

Totally Unhappy

8/16/11

I purchased a sofa at a location in GA. It was to be ordered since none were instock. A few weeks went by and the sofa was to be delivered on Friday Aug. 12th 2011 morning delivery. They arrived that Friday after 4 PM, sofa had black marks on it and a tear in the fabric. The delivery driver was very rude and a liar. When he was told I would not accept it he asked to use my phone I suggested he use his he said he was going to the truck to get his phone he drove off. I called the store for him or someone to pick it up. The person on the phone has very nice assisting me the driver returned to pick up the sofa. I told him he was wrong in the way he handled the whole thing. Now I'm trying to reach your head quarters to obtain another sofa which is paid for or compensation for this inconvenience. Why do you not have a site which one can use to notify the board of directos so they can be aware of the lousy service given to your potential customers? You have nice furniture pleasing to the eyes. Once this is resolved I'll not use this company again

Donny

8/20/11

I just want to let you know how poor and unprofessional your customer service department has been to me. I first off was told I would be put on a call list to expedite my claim, never happened! Secondly I was to receive a phone call a day or 2 before my appointment to set a time frame, never happened I had to call the day of appointment. Third I was to have a tech in home on Saturday 8.20.11 after waiting 25 days for urine to be cleaned from my couch, never happened. I took a day off work to be able to meet with the tech that never showed, when I called Service Department they first told me " There was a glitch in the system and the tech was over booked for the day", I asked to speak to a manager who said we just don't have one in the area today, so now I am being giving the run around of LIES. I have been unable to use the couch do to the nature of the problem, a 2 year old diaper leaked, and now I am to take off yet another day of work to meet the tech next week! I am personally starting a campaign to inform the consumers that your warranty is a scam and not worth the time or money! I will also be contacting American Signature to inform them they have teamed with a sub-par company for there warrenties and they should be concerned because this claim will be the reason I never buy another piece of furniture from there store again. Further more I will research all warrenties from this point to make sure they have no connection to your business. I am so unpleased and angry with the way I have been handled.

ABRIAL LEWIS-PALMER

7/19/11

CUSTOMER SERVICE IS NONEXISTENT & FURNITURE QUALITY IS POOR POOR POOR!!!
I would like to start off by saying that when my husband & I first went into the above mentioned location, everyone was very very nice & pleasant. The associate that helped us was very pleasant and knowledgeable. My husband & I put a living room set on lay away. We asked about the scotch guard for the furniture and the associate told us that it would be done when we pay it off & are ready to pick it up. She said that it would be about $100. However, when we went to make the last payment, I asked that it be added to the bill. It ended up being an extra $350. I went ahead and paid for it to be done b/c I wanted it. The furniture was delivered on May 26th. I noticed a few minutes after the delivery that the ottoman to the chair was the wrong color. I called and spoke with someone who was supposed to call me back that day. The call was never returned. I called the next day and spoke with someone else who promised to return my call. Again the call was never returned. I called back a couple of days later & asked for the store manager. I stayed on hold for about 10-15 minutes, after finally speaking with him. He had to look into and would give me a call back either that day or the very next at the very latest. Needless to say, that never occurred. I called back & spoke with him 2-3 days later. He then told me that the ottoman had to be ordered and someone would give me a call when it came in. That never happened. I called 2 & half weeks later to find out that the ottoman was there. But, it would be a week before it could be delivered. I offered to come & pick it up b/c by now it has been nearly a month & I still don't have what I have paid for. I get to the store to pick-up the ottoman and the young man brings the ottoman to the truck without legs on it. I told him that I am not assembling the ottoman. He in return told me that they don't have to assemble for pickups. I explained to him that this was originally a delivery & that the wrong color was delivered to me. I had to go into the store and speak with the manager on duty. She was just as rude. She told me that she had the guy to put the scotch guard on the ottoman for me. I told her, that she did not do me any favors. That I paid for it to be done. She then, told me that they don't have the tools to put it together & that it would be a week before it could be delivered. It did get delivered the following week. But, then a week later, i dropped my remote. And while looking under the couch I noticed a piece of wood hanging down, which leads me to believe that it was delivered to me that way. I called about the defect in the couch and that one of the pillows was coming apart at the seam. I was informed that someone would give me a call about repairs. Of course that did not happen. I had to call the store myself to find out what steps I needed to take to get the furniture fixed. She set me up for someone to come out to my house on 7/13. The lady did come out and sow the couch cushion up but that someone would call within the next day to set up pick of the couch. Someone did call on the Sunday, the 17th to say that the couch will be picked up 8/5. I called the store today requesting the phone number to the Corporate Office. I t was not given to me. The store manager was placed on the phone. I explained to him that I have already spoken to him on more than one occasion and his response was completely unacceptable. He was again supposed to call me back in 30 minutes. It has now been two hours and I have yet to hear back from him.
This has been the ABSOLUTE WORSE experience that I have ever had with spending the amount of money that I have spent. I have been treated better at McDonald's when my order was wrong. It will be over two months when the couch will be picked up. And at the rate from prior experiences, it will be two weeks after that before I get it back.
I came to ASF b/c I have heard of the "quality" of the furniture. This has NOT been the case with the furniture that was delivered to my home. And prior to making my purchase, the customer service was good. But, it has been none existent since the purchase of the furniture. There has nothing done to compensate me for the MANY inconveniences that I have experienced during this long drawn out process.
This is not the norm for me to complain. I like to leave compliments. I am not someone looking for anything free or for any special treatment. I just want to be treated like a valued customer & to get what I paid for.

SHAME SHAME SHAME ON ASF!!!! YOU GUYS ARE HORRIBLE!!!!

Abrial Lewis-Palmer
(Very Dissatisfied Customer)

7/22/11

My experiences with American Signature (VCF - Lanham MD)is turning into one incredible nightmare. The retail store that I purchased furniture from during the July blowout sales lied to me about the availability and delivery of my furniture. Every week I am told a different story about the expected delivery date for the furniture and every week they fail to make the date. I can't speak to the quality of the furniture, but I can speak to the quality of the service and it gets a big fat ZERO!!!

terrible company

7/26/11

Worst customer service experience I have ever had. This company does not care for their customers and are not willing to fix their mistakes. I have problem after problem with them and they did nothing for me. I will never shop their again. Not only did they mess up my order, which then came extremely late, but then their were pieces missing and I had to drive to the store myself to pick them up. Absolutley ridiculous and will never ever refer them to anyone to go their to get their furniture.

donna lebaron	7/5/11
worst store i've ever delt with. still waiting for a call back 6 months have gone by. I keep calling and nobody calls back. Sofa and chair are falling apart. When I purchased it they told me it was real leather and its not. spent almost 5 thousand dollars in there store. i dont think anyone deserve this kind of treatment.

5/26/11

I have been trying to ge a $200.00 refund on a sofa I changed my mind on. It has almost been a month and I have not receved my money. I tried to expolain to them they could not put the money back to my account because the account was closed. They insisted they had returned the money to the closed account and sent me the receipt where they had returned it to my closed account. I went to my bank and was told the money could not be returned to the closed account. I called corporate office and cannot speak to anyone you have to leave a message. When I call the store I get no satisfaction a Ms. Rick I guess she is a manager would not even speak with me on the phone. The customer service people on the phone are rude. I have only had one person try to help his Micheal R. everyone else nothing. Everytime I call or go in the store they claim they have to email the corporate office. I am really tired of this I will never shop at any of there stores or recommend them to anyone.
This is the Georgia store on
Campcreek.

Where is my refund?

5/19/11

I had 3 beds replaced, I requested a refund. AS picked up the bed the March 18th ; it's now the middle of May and I have yet received my refund. First, they forgot to process the request for refund, then it was a new policy that refunds must be refunded the same way a customer paid. I explained to them the account was closed, they assured me my credit would go back on my account. How can you apply money to a closed acct? DUH! They went ahead and applied the money to the closed account now no one can find my money. I called my former bank and was told that any credit applied to a closed account is automatically rejected and returned to the merchant within 1 business day. American Signature claims it was credit to the closed account on the 2nd of May, it is May 20th, way over 1 business day-WTF! I have made several calls to corporate and no one will return my calls not even the regional mgr. Bruce Brenner (Florida). The Store mgr. is rude and so are the cust. svc. reps. I placed a conf. call between the bank's rep and American Signature so they could resolves the matter, American Signature would not participate. They are a JOKE!

jd	5/11/11
Purchased a couch from the lansdale PA store on 3/14. it was supposed to be delivered a week after purchase. 2 months (and several guarenteed delivery dates) later I still haven't received it. management, sales refuse to answer my calls. horrible. absolutely horrible. do not purchase from this store or any other ASF stores.

DEDRA B

5/6/11

purchased (2) beds, mattresses and box springs, dresser with mirror, lingerie chest, couch, chair and automan, paid cash for everything, with a saturday delivery, wednesday was told automan did not make it on truck, that they would deliver on tuesday, friday was told one of the beds did not make on the truck and would be delivered with the automan, delivery guys showed up almost an hour and a half after promised time, mirror had glue from tape and scratches, Tuesday they were to deliver the rest of furniture and call 1 hour before arrival, get call from delivery guy that he is sitting outside my apartment, when i get there i am informed that they are short the bed, called store complained and was told they would deliver my bed saturday and that i would be first job, now they are telling me i have a window of 10:30 to 1:00 and that noone should have ever told me i would be 1st job. Manager doesn't want to have to call all the other people back and change their delivery time. Super bad service, communication, management, definately should have gone somewhere else. Tried to call home office, unable to talk to a live person, must leave a message and hopefully someone will call back. Yeah just like they called me back when i left a message on the delivery ticket tuesday. Sorry but you guys have the worst service and customer service, i guess i should have read your reviews before purchasing.

James Gatti

4/29/11

I have purchased a complete living room set. I have had this set for 4 months the stitches on the couch are ripping, I have had them out to look at the set they say this is normal if stitches on leather a ripping how can this be normal I had thought I finally found a furniture company with good customer service and good furniture but i was wrong will never purchase anything from american signature and will tell everyone I know to stay away.

Danielle p

4/29/11

American Signature in Fort Myers Florida is HORRIBLE. I would not refer anyone to that place. My boyfriend and I bought a new home in July 2010. Expecting our new baby boy in Aug. We decided to go to American Signature to get some living room furniture. They were having a great deal on 3 peice set, Couch, Love seat, and a recliner. anout 2 months after we recived our furnture the recliner's springs broke and the arm rest started popping. We called for service. Took them almost 3 weeks to get out there, he came out he stated that we needed a part he would order it. So 2 months later and several phone calls to the store w/ no returned phone calls we finally got a hold of a manager. He stated that the part was ordered, did i mention it as order 3 weeks after the tech came out, and it should be in there warehouse he would call us back. He called back and we complained and said that this is rediculous we have been waiting since the end of Novemeber. The manager told us that we could come in and just get another recliner. So we went in to look. All the recliners were smaller and more expensive. The manager told us that our recliner had a retail value that was less then the reliners in the store and that we would have to pay the difference. We asked why that was. He explained and made up some excuse. We decided to just have another tech come AGAIN w/ the part in his hand to fix the recliner. He came out a week later. The wrong part in hand. He said he was going to have to go back and order a different part. and it would be 2-4 weeks. well, here it is 4 weeks later and still no part, still no returned phone calls. We asked the store for coorperate number they stated there was none. American Signatures customer service is horrible. Very rude and they don't care about customers feeling.

	4/6/11
Your website, www.ashome.com, lists every single item in the living room category at "$399, reg. $690, save $291." HUGE MISTAKE???!!!!????? Will you honor those prices??? It's on your own website. In Texas, retailers must honor the advertised price. What's your policy???

DAVID UPCHURCH

4/2/11

WE ORDERED A DINETTE SET EARLY FEBRUARY 2011, TWICE THEY CANCELLED THE DELIVERED, THEN HAD IT ON BACKORDER, WE PAID CASH UP FRONT, WE PURCHASED BIG TICKET ITEMS FROM THEM, WE WERE LOYAL CUSTOMERS. TODAY WE WERE SUPPOSE TO FINALLY GET OUR DINETTE SET , 2 MONTHS FROM THE DATE WE FIRST ORDERED IT, DELIVERY PEOPLE CAME IN, STATED SCREWS AND PARTS WERE MISSING, AND THE DELIVERY GUY SAID " HEY, BY THE WAY I DRILLED A HOLE THROUGH THE TOP OF YOUR TABLE" WE WERE GIVEN CREDIT FOR THE DELIVERY FEE, BUT COME'ON, TWO MONTHS SITTING ON THE FLOOR EATING OUR MEALS, WE HAVE YOUNG CHILDREN, NOW WE HAVE TO WAIT ANOTHER WEEK TO GET A NEW TABLE TOP......POOR SERVICE...WE SHOULD OF JUST WENT TO RAYMOUR AND FLANNIGAN'S.

Colleen R

3/31/11

My boyfriend and I purchased a TV stand and paid cash. The day our item was ready for pick-up I call and requested the dimensions of the box due to limited space in my vehicle. The store representative gave me the incorrect dimensions causing me to return to the store later that day with another vehicle. Once home with the (unopened) box, my boyfriend and I brought the box into the house. After removing the packaging we noticed one of the wood walls was cracked in half. OK, I understand things happen. I contacted the store the same day and requested a replacement. The representative informed me the earliest we could receive a replacement TV stand would be in a few days. OK, again. However, when asked if this time the item could be delivered due to the inconvenience. She rudely stated “yeah, once you come in and pay the delivery fee!” followed with “if you read the back of your receipt, you’ll see we don’t ship damaged items!” WOW, wonderful customer service! I wish we spent our $400 elsewhere.

Disgusted

3/24/11

So I paid for my furniture which at the time they said was back ordered. Two weeks after the expected delivery date...it's still back ordered and of course no one from the store will call. In calling the store they were said it would take another month. Of course no one at the corporate office will return any phone calls and their silly operator won't transfer you to any but customer service who never answers their phones...just goes to voice mail. HORRIBLE CUSTOMER SERVICE...DO NOT BUY FROM THIS STORE!!!

Just Disgusted

2/16/11

I really tried to give American Signature/Value City Furniture (same stores) the benefit of the doubt. I have been burned by this company in the past when puchasing furniture for my children. Years ago, I purchased a daybed w/trundle and finally after waiting over a month, I was notified that the item was discontinued and that the item that I already paid for that was in stock on the date of purchase, was sold to another individual! Plus the floor sample was sold as well so I had to do a complete 360 on my daughter's room.

Fast forward about 8 years, daughter #2, I initially purchased a full-sized mattress and boxspring and a red chair w ottoman (back-ordered................flag). I was contacted the day before delivery and advised that the full size mattress was unavailable BUT there is a comparable one for $100 less. I thought great, wrong..........I had to call a week later and request then demand the refund of $100. The red chair should have been available on 02/06..., I received a call the night before and was advised that it wouldnt be available until the 10th....on the 11th I was contacted by American Signature and advised that the chair and ottoman were discontinued by the manufacturer. The floor sample that was there on the 6th was sold to someone else (when I was told I couldnt purchase it), and that if I wanted I could travel another 20 miles to another store and pick up their floor sample. I demanded that the chair be shipped to the store that I originally did business with, and it should have been available on the 15th, which was perfect, my daughters birthday, and the last thing I needed to finish her room. Feb 15th comes and I call the store to inquire about my purchase and was given the run around............I am still waiting on an associate to return my call from 40minutes ago, to simply call the warehouse and ask if its there......I think after I get there, I will cancel it and get my money back.

Thelma Heywood

2/1/11

I have two comments: First, although my daughter and I (we are educators) are in the market for a sofa, we won't be purchasing it from your company. When I telephone a corporate office of any company I expect a person-to-person response; not a call-back.

Second, we both have agreed that a complaint should be lodged about your commercial aired constantly on our television affiliates. "We want it all" - sends an absolutely wrong message to our young people - one of greed. Have you ever heard of delayed gratification? To accept delayed gratification is also indicative of maturity.

JGenua

10/18/10

I found a kitchen table that I wanted to purchase from American Signature online. I called our local store to purchase over the phone since the store is a 45 minute drive. I was told the company no longer took payments over the phone and I had to come in.
I was able to go to the local store about a week later and purchase the table. I was told the table was in stock at the warehouse and would be delivered to the store the next weekend. They scheduled my delivery date for two weeks and I paid in full.

I received a call from AS three days before my scheduled delivery date to tell me that everything had arrived except the chairs. They rescheduled my delivery time to the next Wednesday. On the Monday before my second-scheduled delivery, they called to tell me the table had been discontinued and I would not receive it.

My husband are in the market for replacing the furniture in several rooms of our house, including our master bedroom. I will not be using American Signature for any of my future furniture purchases and I suggest that anyone thinking of using them should proceed with caution. As a national company, they should have a better checks and balances and better customer service and as KTPullum mentioned above, they should not be able to discontinue a product without fulfilling the orders that were already paid for.

LisaCS

4/17/10

I bought a mattress from American Signature. It came with a five or ten year warranty. Within two years the spring coil broke. I called American Signature and they sent a tech out after three weeks who assured us it would be replaced. Three months later, I still had not gotten a replacement mattress. When I called the store to see why I hadn't received a new mattress, they said, "Sorry we forgot about you. Just come to the store and pick a mattress that is all you have to do." Yesterday, I went to pick out a mattress that would not have the same coil issues. The salesman kept trying to upsell me and I still do not have a mattress. The store wanted me to pay $163.00 for the mattress I chose. I informed them that I did not need the boxspring -- just a mattress replacement. Finally, another employee said, "Well if you choose this mattress we will only charge you $50.00." Why am I having to pay for something that was warrantied by your company? Low an behold, I do not have a mattress. I have wasted months, time and energy trying to get a replacement mattress, and gas going to your store. Please send me a mattress that will accommodate my family. I have never had a problem with the furniture I have purchased at your store. All I want is a mattress that does not have busted coils and is comfortable to sleep on. Is that too much to ask?

KTPullum

5/18/10

I purchased a sectional at the Lithonia, GA store approximately 2 months ago. During the completion of the sale transaction the salesman changed my pick up date 3 times. This should've been a red flag, but I wanted to be optimistic. Unfortunately, this story ends with my not receiving my furniture. The store calle me three days prior to my scheduled pick up date to switch my date to June 4 (two weeks later). When I called Customer service to inquire about the delay I was informed by my furniture would not be arriving on June 4, because it the pieces were disontinued. Which meant, there would not be a pick up for me because my furniture would never arrive. I am very disappointed in how this situation was handled. No one at the store appeared to ,. be apologetic or understanding of my situation. Actually, their reation was quite the opposite. The customer service manager actually laughed during our conversation. My only options now are receive a full refund and then I'm back to square one looking and needing a living room set. I am very disturbed by this situation. A manufacturer should not be allowed to discontinue a product without fulfilling the orders that were completely paid for prior to the manufacturer's decision. Needless to say, I have planned and purchased all the home furnishings to compliment the GABRIEL sectional that I ordered. I now have to settle and/or try to find a sectional that is similar in style, size and color to what I previoisly purchased. Please contact me at your earliest convenience to discuss this matter and how I should proceed. KTPullum 770-554-554.