American Signature Corporate Office & Headquarters

We purchased a sectional about 3 years ago were very pleased with the quility of the couch and the level of service at the store. So naturally when we were in the market for a new bedroom set, we chose American Signature. This experience has been awful. We purchased our set on 4/2/13. Delivery of all pieces with the exception of the pillars was scheduled for the 6th. Delivery came on time, but drivers told my husband that the frame that includes 4 drawers could not be delivered due to damage. When I got home from work that evening I called the store and asked for my sales man, he then shuffled me to customer service. They told me redelivery couldnt be set up to Wed. I told the lady that was unacceptable due to the fact that I work all day. So the next available date would be Sat. ( 1 week away) I told her I need to speak to the manager, because I was not about to have my new mattress sit on the floor for a week. When I spoke to him I told him that I too work in customer service and He needed to make this right. I suggested finding a frame in the store and to please make delivery today. He agreed and said he would send I driver out when one returned. After my conversation with him, my husband and I began to load clothes into dressers. It was then that I noticed a large crack in my husbands dressers leg( rear left) I called manager back and asked for a new dresser to come out with frame. So this Sat frame and dresser arrive. Dresser if fine but 3 out of the 4 drawers that are in the bed frame are messed up 2 are missing bumpers and 1 is off alignment. I called manager yesterday and they said they would send a repair man on Fri. I am very upset that I have to have repairs made to brand new furniture that cost us over 4,000 dollars. I am also irritated that this is taking so long. 18 days from purchase date and I stll have compromised furniture. If this is not corrected my Fri the 19th. I have instructed the store to pick it all up on Saturday the 20th and refund all of my money to I can go to another chain. Just to warn other shoppers this store is in Sarasota Florida.

I brought my leather sofa, loveseat, and other side items from the American Signature in Morrow. I paid alot of money for my items, so tell me why almost 6 yrs later is my leather sofa and loveseat peeling like it was never leather. I've brought better furniture from Badcock outlet and the furniture is still lasting. American Signature is a joke and I suggest you all go elsewhere if you want good reliable furniture.

By far the WORST complany in AMerica. First they screwed up my order then they delivered part of it, 6 hours late. 3 weeks later they delivered a broken piece. then they said we will give you a credit for $50 plus free delivery. Now they refuse to answer my calls. They keep saying that a manager is not avail and refuse to gte anyone. I guess my next email will be to CHannel 10 news in Tampa to report what a FRAUD ths company is!!!

Your advertisemnet showing the caricatures of two of the greatest presidents our country has ever had break dancing is not only demeaning but in extremely bad taste. I can assure you that even if I needed a whole new house of furniture, I would rather sit and sleep on the floor than to spend even one cent of my money in a company facility. P.S. I am rating this one star only because it will not accept this critique unless I do.

purchased 2 recliners delivered 1/5/11/ one was as is and is fine the other was on clearance and that is awful. the leather is blistering and peeling it is a mess. called the store on chemical rd. plymouth mtg.19462 and he said the chair was guaranteed for only a year.and that was that. the leather was put on the chair was faulty. i am 84 have little money and thought this chair would last until i pass.

We bought livingroom furniture in May 2012.Received a 100.00 gift card.Tried to use it yesterday,Nov 26.We were told we missed by one day,and nothing could be done.This could have been avoided.As good customers they could have been courteous and said one day is no big deal.We thought we could use it whenever,had no idea there was a deadline.We definitely will not use your store anymore.

Erick C. Joined 4 months ago mayo 29, 2012 Customer service is bad. They have items in the floor that actually do not have in stock or are discontinued. Yet they will sell it to their customers just to get a sale and make their comission. The things that they do have then their warehouse which they allege it is out of the state might not carry it and they schedule a delivery without doublechecking availability directly with the storage. This results in continuous last minute changes in delivery dates schedules as well as last notice availability change. Do not trust their word because they do not have one and they dont take responsibility for their actions. They always want to blame it on either the system or their lack of availability of their products. I would definetly NOT RECOMMEND this business to nobody especially to hard working miamians that despite the situation with economy crisis ,save their pennies to realize that a company so big an...

Fnunezz Joined 2 years ago marzo 04, 2010 Terrible Customer Service/Product. I had purchased a leather sectional from the Miami Store (Birdroad Store) after receiving item many damages were discovered I was placed almost an hour on hold to get to talk to a manager, instead of sending me a new item based on damages , I had to wait instead for an "Inspector" to respond to my house, and then waited for his report to be submitted to the store to see what disposition was gonna take place; aftter 7 days FINALLY an exchange was approved, be aware that the furniture was received already "damaged" I ended up paying $63 dollars for additional delivery charges for the exchange; today after waiting all afternoon for the freaking delivery, I just received a call from them to tell me that unfortunaly the driver was missing one part of the sectional and that delivery had to be scheduled for tomorrow... lets seat and wait now to see what conditions will the new piece be....NEVER AGAIN some people complains about the quality of rooms to go furniture ut when it comes to great customer service n deliveries! they got it!

October 19, 2012 I purchased a bedroom set from the Montgomeryville Pa. store. The delivery service was 4 hours later than scheduled. When I received the set the headboard and end tables were not operable because the sent the same pieces (2 right headboards instead of a right and left. The delivery guys were unable to put the bed together.I called the store to have the manger tell me that he could send a repair an out on Thursday or Friday of next week. My room is empty due to the new furniture being delivered. What kind of customer service is this. I refused the furniture and will be going to th store to get a refund tomorrow. POOR CUSTOMER SERVICE

The Atlanta Campcreek Store has poor customer service and the some the furniture was delivered in bad shape.

Extremely terrible service

I had purchased A Soho sectional sofa, the cushions went flat with in 6 months. Value City Store Manager (JIM) said I did not have a claim, the cushions are not covered!! Watch out!! I also bought a mattress sets, that had a 20 yrs warranty, The Store will no cover that either. Deep holes a in the mattress. They Will NOT Replace. what is the warranty is for. we paid to have it!! Please, Contact Value City Furniture in Baltimore Md. Now I have to fight!!! BBB, Fraud of a Warranty!!. I will also turn this into the Federal Justice Dept, they know me, I told Chris I am disabled. AND I NEED MY COUCH AND BETTER,ThEY SAID THIS IS ABUSE!! I did not know that the furniture I bought, I WAS NOT ALLOWED TO USE!! PLEASE DO NOT USE YOU FURNITURE!! THEY WILL NOT COVER IT IF YOU DO!

I have been dealing with ASF since April of 2012 to get new couch cushions as well as the covers for them for my 1.5 yr old couch. As of now, I have the new cushions, and 4 of 6 covers. I have been given the run around since April about 4-6 week delivery time and other such nonsense. It is nearly October and nothing!!

IN FEB 2012 I PURCHASE A SOFA AND LOVE SEAT , TWO ACENT CHAIRS AND TWO OTTOMAN A LOVE SEAT RECLINER. WELL FIRST ONE ACCENT CHAIR LEGS WERE ON WRONG, SECOND ACCENT CHAIR EVERY TIME YOU STOOD UP MADE A POPING SOUND AS WELL AS THE SOFA BUT WAIT THERE MORE THE LOVE SEAT RECLINER ON RIGHT SIDE BOARDS KEEP COMING UP. THEY FIXS THE LEGS ON ACENT CHAIR PADDED THE OTHER ONE PLUS THE SOFA.PICK UP THE RECLINER LOVE SEAT TO FIX IT BROUGHT IT BACK ABOUT A WEEK LATER .WELL GUESS WHAT WITHIN A WEEK HERE COMES THE BOARDS BACK UP,SO WE EXCHANGE IT FOR TWO SEPARATE ROCKER RECLINER WELL THEY HAD SPOT ALL OVER, IT LOOK LIKE TIGER PAWS CALLED THEY DELIVER TWO MORE SAME THING. SO I TOOK PICTURE AND TOOK TO THE STORE AND SHOW THEM THE MARKS THEY SENT TWO MORE OUT WHEN THEY CAME IN TO PICK UP THE CHAIRS I SHOW THEM THE PROBLEM SO THE DRIVER SAID THEN YOU BETTER LOOK AT THESE BEFORE WE BRING THEN IN GUESS WHAT SAME THING. WENT BACK INTO THE STORE, THE MANAGER SAID I WILL MAKE SURE THEY INSPECT BEFORE BRINGING THEN OUT , THESE HAD MORE SPOT THEN THE OTHER THE SENT A TECH OUT TO STEAM CLEAN THEM DIDNT WORK. SO NOW I AM SWITCHING TO LEATHER ONE I THINK. THEY ARE A HUNDRED DOLLAR MORE EACH WHICH THE MANAGER SAID HE WOULD TAKE CARE OF IT, NOW HE DOWN TO PAYING HALF, NOT GOING TO WORK. HE CAN COME AND PICK UP EVERY PIECE I BOUGHT AND GIVE MY MONEY BACK. OH I LEFT THIS OUT THE SALESMAN BROKE DOWN EACH PIECE WE BOUGHT INSTEAD GIVING US THE SALE PRICE SO HIS COMMISION WOULD BE LARGER ,WE DID GET THAT BACK.THAT WILL BE MY LAST TIME BUYING FROM THEM. EVEN ONE OF THE TEC SAID HE WOULD MAKE THEM TAKE IT ALL BACK.WELL I AM SENDING THIS TO THE COPORATE OFFICE ALSO . THIS STORE IS IN SPRINGDALE OH. MICKIE N

I was recommended by a friend of mine and I purchased a dining room set with warranty, so recently in June, one of the cheap ass chairs' leg broke and I called the same day to report it in the end of June. I was given an appointment on July 4th, I had the day off from work so I accepted this appt, which was on a weekday, a few days prior to the appt, I was called by ASF to reschedule the appt, so I had to take a weekend appt due to my availability, they gave me an appoitment on August 4th and they came out just to assess the problem, despite I told them over the phone that the chair needed a new leg,after they assessed the problem they advised me that it would take 4-6 weeks for the part. Here I am 7 weeks later with no part and no 4th chair to sit in which interrupts my family dinner time when one of us has to sit on the couch. I think this is ridiculous and I WILL NEVER EVERRRR buy any furniture from your store again. 3 months total for the whole process just to get a fricking dining room chair leg fixed.!!!!!!!!!!!!!!!!!!!!!!!!!

I purchased a new mattress from american signature 3 yrs ago with a ten yr warranty. I had my bed inspected because the springs pop while laying completely still and they won't replace because the dips are only 1 and 1/4 in they have to be 1.5 in to get replaced even though the springs are the problem. I was told to continue sleeping on it until the dips were deeper then they would warranty it. What a joke I can't afford the weekly trips to the chiropractor because of this junk bed. I will never buy from this company again.

I Recently purchased a sectional sofa from the Orlando store on Sand Lake road. It was in the clearance section. It seemed nice, it had a couple of nicks but it was fine for what were going to use it for. About a month after we purchased it, I was moving it and found a remote control tucked in one of the crevices. It was from a cable company that I have never done business with. It was obvious to me that this sofa was previously in someone else's house and that it was returned and sold to me. This upset me because I purchased this sofa under the assumption that it was new and just had a couple of nicks from shipping. I called to try to get the history of the sofa and to let them them know what I had found. They immediately went in to a denial mode. The conversations I had with the managers were too long and frustrating to recite, but my favorite explanation I received was that someone in the warehouse may have dropped the remote into the couch. Although they admitted that they have merchandise returned and it can be sold as used, they claimed there was no way to trace the history of the sofa. Throughout all my conversations they kept asking what I wanted, obviously thinking that I was calling for some sort of refund. I repeatedly told them that all I wanted was to find out the history and admit they sold me a used sofa as a new sofa, But, alas, no admission, just a group of employees afraid to lose their job if they admitted any fault. The only good thing that came out of this is that I have a new remote, but I feel bad for the guy in the warehouse that must have lost it.

ASF is HORRRIBLE and their warranty provider- Stainsafe is even worst. I purchased furniture back in 2009 and purchased the 7yr warrranty. As soon as I had an issue with my sectional - cracking\peeling, my claim was denied by Stainsafe....basically stating my furniture was made of split hide leather which is not covered. I contacted the store - MORROW GA location - who agreed the warranty should cover it but did ABSOLUTELY NOTHING to make it right. I will NEVER purchase anything from ASF again and I will never buy furntiture where Stainsafer is the warranty provider. Consumers be ware.....ASF has Horrible Customer Service and do not back-up their warranties.

We ordered a sofa, chair and a releincr exactly 2 weeks ago today. You can imagine our surprise when they were delivered today with our custom material. They look great and the workmanship was top quality. Thank you for your great service and attention to detail.

You've got to be kidding right?? My cpmnaoy used Affordable Seating for a customer and trust me, the chairs that delivered looked like they were manufactured by rookies. ASF did NOT back up their product or make good on the warranty. Proof was offered by way of pictures AT TIME OF DELIVERY. They did absolutely NOTHING TO MAKE IT RIGHT! It was thousands of dollars down the tube and resulted in a lost customer for us. DO NOT BUY FROM THEM!! You'll get staples in your butt and really ugly chairs and you will have paid a lot of money (UP FRONT AND IN FULL) for them - that oughta have told us something right there!!