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American Freight Corporate Office | Headquarters
2748 Lexington Avenue Mansfield, OH 44904
(419)884-6178
Reviews For American Freight Corporate Office
South Bend, IN  | 4/24/12 |
| I really hate to give this store even 1 star, because they don't deserve that. We purchase over 2,000 dollars of furniture on 01/29/12 from this store, and it took them 2 months to deliver. They delivered our bedroom furniture, and living room furniture on 03/29/12. However we have not received our cherry claw & glass 3 pc. table set that was purchased with the furniture. On 03/09/12 we requested a refund for the table set wish cost 318.00 the store clerk by the name of Chris said it would take 2wks. We hav'nt received the refund yet, and when I call the store, they tell me that the refund hasn't come in yet, and today date is 04/23/12. This is the worst furniture store, and needs to be put out of business. I will never ever deal with this store again. 1217 Mckinley Ave, Mishawaka, IN is where this store is located. If you are buying furniture, run from this store they will rip you off. I will get my money, even if I have to retain a lawyer. |
| chrystal | 4/25/12 |
| worst place ever!!!! Ok so I ordered a sofa and love seat 3 months ago paid in full...they gave me an estimate of 3 Weeks...well finally 3 months later a get a call that my furniture is in...well they tell me there is a 65 dollar delivery(even though right beside my house)...i say whatever I just wasn't my furniture I'll pay for it...they bring it and guess what? Wrong furniture...after a couple days they bring me the right furniture 2 hours later than they said they would...well guess what love seat has no legs...I call corporate office and the lady is a total Bitch...well you know what with customer service like that you will not Be around long..I will never shop there again.. nd word of mouth goes a long way, and the words I have to say are not complimentary!!! |
| Ashley Sims | 4/23/12 |
| This place is horrible, after reading the reviews I see that it is not just me that thinks so. I was in a store in Clarksville,Tn the other day and the "Nazi" manager was walking around scolding children for having their knees on the couches saying; "thats a $1300 couch, please get off". He then proceeds to me who was leaning against a couch as my husband was looking at coffee tables and walks towards me as he motions with his hand for me to raise up saying "ma'am please get off that, I have four couches over there that the arms are broken from that". I have never been so insulted in my life! Needless to say we walked right out and I plan to complain as high up as I can go. I do not understand how these people are still in business. |
| Kim Black | 4/7/12 |
| They are the worst company I have ever dealt with. They do not stand behind their products. I pd for an expensive mattress and then they couldnt ever get it ordered. After two months of waiting they gave me a loaner mattress then 6 mos later my mattress came. Its defective and now to replace it I have to take it back to get a new one. They didnt bother to tell me this until I showed up to get my mattress. Never again will I buy from this company. you would think when they saw these bad reviews they would do something |
| Sheldon | 4/3/12 |
| I really dislike that i have to give this company a star, because they don't deserve it. I purchased a sofa/loveseat for $800 and it has started to shed some sort of strings within the 1st week. My wife and I went back to the Ft.Lauderdale location in attempts to exchange the set for a leathera set which actually costs more. When we arrived we were told there are no exchanges or refunds! We literally just bought the furniture two weeks ago. I will be take all measurea including court if needed to gety money back. Worst customer Service and business ever. |
| Mad Montgomery, Alabama | 3/30/12 |
| Really no stars! They suck at life. I paid my 1,200 dollars almost 3 weeks ago and still any empty house. They have given me every excuse in the book including it being tax season as to why i have yet to recieve my furniture. Then tried to rplace it with a color i did not want. How about not selling furniture that you caN GET IN an adequate amount of time? DUH... this the worse place to buy form ever. Im going back to rooms to go, at least i get the furniture... :-( |
| Ashli sims | 3/26/12 |
| I can't believe I have to give American Freight even a one star rating because in my opinion I don't even think they deserve that! This is by far the worst service I've ever dealt with in my entire life. We payed for a sofa/loveseat set over a month ago and have been given the run around about when it will be delivered. Every time we call they give us a different answer but try and sweet talk us so we don't ask for a refund. Well we finally lost our patience and asked for one and instead of that they try and talk us into picking out different furniture. This place needs to be put out of business I am beyond tired of dealing with these idiots! I will do whatever it takes to get my money back and make sure that no one I know ever goes to this hell hole again! |
MARTIESA B.  | 3/20/12 |
| American Freight in Grand Rapids MI. has some terrible business tactics! I will never ever go there again, nor will anyone I know. My story.....I go into the store, paid cash to purchase some furniture. I waited for my delivery...1week-nothing!...2weeks-nothing!!...3weeks-nothing!!!..I was not told that it would take that long. I called & they said it was on back-order. I told them that I wanted my money back. I was told that i'd get in store credit only & to look at my receipt. The receipt only said in sore credit for layaway only...I had paid cash&had not used their layaway..I called back..then I was told if it's not in by 30days they will refund. On day 30, we go into the store. First they say it would be there by Sat., I said 'no', then a salesman tried to get me to get something else, I said 'no'. Everyone at the front counter goes to the back room. One salesman comes out the door and a phone# was given for me to call corporate to get my refund approved. My mom dialed corporate right at the counter on her cell phone. Someone picks up, didn't ask who she was, what account they were approving, or any question to identify the account! A guy just said he'd approve it. My mom said it was probably one of the men in the back room that answered. My mom handed the cell phone to the guy behind the counter to make sure they wouldn't try to play any more games. The guy behind the counter told 'the man on the phone' "We couldn't save her" then he told us the refund will take 7-14days and will come to my home address.****UPDATE*** It is two weeks so I had my mom call the store because I was so angry....She inquired on the refund and they tried to resell the furniture and make a deal with a discount...avoiding the refund question...they then said the money comes to the store first, they call the customer when it arrives, but he couldn't say if the store received it. I didn't know what to believe because initially they said it would come to my house! I called in & now they said 20 days!!!!!! My blood is boiling & my mom's is too!! It was over $1200! I will report this company & their 'slick' business tactics if it's the last thing I do! It seems to me as if they are breaking the law....they should not get away with this. Do I have any legal grounds against them? :( |
| Betty Tinsley | 3/19/12 |
I purchased a Queen size pillow-top beautyrest mattress and box spring from American Freight,in So. Charleston, WV,in January 2012. Was sent the correct merchandise after many phone calls as to when it was going to be delivered, when it was delivered the person that delivered it had a pick up truck and the mattress was broke down. After several calls to a line that rings in on a fax machine, they sent me a mattress that was not a pillow-top more phone calls and more promises and finally they sent me a new mattress that was a Full Size not Queen Size like I paid for, I have called them and went to the store and they keep telling me that Beautyrest mattress does not come in Full Size I took measurements and gave them and told them that my Queen Size sheets are to big for the mattress and when I tried my Full Size sheets they just fit. Oh, by the way the last mattress they sent me there were no tags on it, which my understanding of the law is that is illegal. I called again today and called the coorporate office and of course you can not get to talk to Susan at 2:23 she had supposley just left for lunch. I left her a message for her to get back with today and if this problem is not taken care of by 3/22/12 I will contact the Attorney General's office and file a complaint with them. As of now I want my money back including the delivery fees of $65.00.
I wished I had known about this web-site before I purchased anything from them. I will never buy another thing from them and will bad mouth them to everyone I talk with. My neighbors has seen them deliver so many mattress, that one of them asked me if I was opening a mattress store at my house. So now I am know as the mattress lady from Melody Lane. I am a handicapped 75 year old senior and I WILL NOT LET ANYONE TAKE ADVANTAGE OF ME AGAIN. Some times I feel like I have a big sign on my back that blinks "SUCKER, SUCKER, SUCKER". This place has nice looking furniture but DO NOT DO BUSINESS WITH THEM THEY ARE A FLY BY NIGHT COMPANY.
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| DOUG | 3/9/12 |
THIS PLACE SUCKS AND IT SEEMS THAT EVERY LOCATION DOES TOO.
STAY AWAY AND SPEND YOUR HARD EARNED MONEY ELSEWHERE.
WE'VE HAD THE SAME PROBLEM AS EVERYONE ELSE, BOUGHT A SOFA/LOVESEAT SET AND ONLY RECEIVED THE SOFA AND NO ONE KNOWS WHEN THE LOVESEAT WILL BE IN AND THEY WILL NOT LET US RETURN THE SOFA.
SCREW THESE GUYS!!!!!!! |
| monica (Dayton) | 3/11/12 |
| I wish someone would have told me about the poor quality of service. I had my furniture on lay-a-way for two weeks, then i paid for it in full. They didn't have all the pieces in so i have been waiting for about two and a half weeks. Yest, March 10, 2012, they delivered my bedroom set and only a swivel chair from my livingroom set. The worst thing about it is i talked to a salesman that morning and he told me the bedroom set was only going to be delivered. And they placed me on hold numerous times just so they wouldn't have to deal with me. I literally was placed on hold by three different salesman for an accumulation of over an hour's time. Then when i called to complain the salesman hung up on me! But these people have my money in their pockets. This is how they trear people who spend their hard earn money with them. They don't want to come and get the swivel chair even though it hasn'tbeen unwrapped and they have a week and a half to get the rest of my furniture in or they have to refund my money but i have to keep the swivel chair. DON'T BUY FROM THESE PEOPLE!!!!!!! Oh yeah, did i mention i paid for them to spray a guard over my livingroom furniture but they didn't guard the chair? |
| Diana K | 3/15/12 |
We purchased $1,600.00 worth of furniture and paid cash. When delivered the table set was the floor model, used and was supposed to be new. We made several calls to the local OCALA, FLORIDA store, which ended up being a "joke." No professionalism. I then called the corporate office at 419-884-6178 and left a message for a Susan Beltram. She called me back about a week later. Listened to my complaint and said she needed tlo follow-up. She called me back within 15 minutes to say that my $75.00 refund for the differenc in new versus used would be refunded. She got my address and said the check would be mailed. 4 week later, no check and no response from the corporate office. THIS COMPANY IS A SCAM AND SHOULD BE ASHAMED TO HAVE THE NAME "AMERICAN" ANYWHERE ASSOICIATED WITH IT.
THEY SHOULD BE SHUT DOWN!!!!!!!!!!! |
| Quintessa | 3/6/12 |
| Well I wish I had found this site prior to buying my furniture from them. I was told they could hold my furniture for 2 weeks when I paid for it. A week later I was called and informed that they needed to deliver it on Tuesday because the delivery schedule was getting full. On Tuesday, the delivery guys showed up with 2 of the "right" side pieces to my sectional. Mind you, 1 of them had a rip. The driver informed me that because he is a "subcontractor" he could not take the incorrect piece back and that I needed to call American Freight. So I did and they informed me that the correct "left" side piece would be delivered on Wednesday. Wednesday evening I received a call from the driver saying that his truck had broken down and was being towed with my furniture on board. I then called American Freight on Thursday to verfiy that my furnture would be delivered that day. It was; however it was another "right" side piece. (This time the delivery driver demanded I sign a waiver releasing him from any damage fault.) Surprisingly this time the delivery guys didn't even unload it but they did at this point take the left piece that they had previously delivered in error. So after a long discussion with the driver on how upset I was getting, he advised me that he would be at my home on Friday at 2:30 p.m. with a "full" sectional since I had plans at 3 p.m. Friday, I called the store at 2:20 p.m. just to confirm that they were on the way. I was told that yes they were coming but he didn't know what time. So I went through my whole story of how I had plans at 3 p.m. I then advised the store clerk to call the drivers and check their location and call me back. At 4 p.m. I then called the store yet again and was told that they were advised I wanted the delivery after 2 p.m. and nothing else was noted. They then claimed that their driver had not called back and they were unsure of his location. So I told them that I would need to reschedule the delivery for Saturday. Saturday morning I called to verify delivery once again and at this time I found out that the delivery guys were only bringing the 1 left side. When I questioned it, the store manager in Sunbury basically told me that they have went out of their way to satisfy me by exchanging my furniture several times now. Mind you, what they were exchanging was the peice that ws incorrect and not what I paid for. So I proceeded to unwrap the peice that was sitting in my living room and wow, there are 2 stains on the pillows. I called and told the store manager and he said it needed to be handled through my warranty with Guardian. So I called Guardian on Monday and they advised that becuase the furniture was delivered this way, American Freight was responsible for replacing at no charge. I called the store again and this time was told that there was no way that I could have spoken to anyone at Guardian because they were not open yet. I tried to give the manager the name and number of who I spoke to and was told that he doesn't know anyone at Guardian. When I asked for the corporate number to American Freight, I was given an email to which I did send a message. I also called the # on this site and a lady called me back to tell me that after talking to the store manager in Sunbury as well as the delivery guys, my kids must have stained this furniture already. She then said she would send me an email to send pictures of the stains to, but that she doubted she could do anything about it. I still have not received that email. There is absolutely no customer service here. I WILL NEVER BUY FROM AMERICAN FREIGHT AGAIN! NEVER! |
| William Hawkins | 3/1/12 |
| This place is far and away the worst outfit I have ever had to deal with. Zero customer service, they stand behind nothing, quick to take your money but good luck trying to get all you paid for in a reasonable time frame. I'm still waiting for dining room chairs 3 weeks after paying in full. Today I was informed it would be another 2 weeks. They refuse to refund my money and offer no alternatives.Calling the BBB and the local Fixer in the newspaper. searching for a corporate number to contact. They're crooks. |
| Nika | 2/28/12 |
| This place has the worst customer service ever... I went in the store, and wanted to speak to a manager, well the guy that was trying to assist me got a attitude with me so I got one back, so when he went to go get the manager he came with a attude as well, and my complaint was because I was told my furniture would be here on that monday and they said they would call me when it arrived.. So all day monday I received no call so I go up to the store in person, well thats when I got the tudes and I demanded my money back, at this time the manager told me to take him to court, and he was not gonna give me a refund, by this time I requested the police, so the police had to get involved, then the idiot manager told him to give me a tresspass... I was pissed, and me being 6 mths pregnant made it no better... Im calling the beru office on them and news station..... |
| Debra | 2/24/12 |
I've dealt with them before some years ago, brought some living room furniture and all went okay, so when I needed a recliner, decided to check with them again, on the floor was a Simmons recliner I decided on, the salesperson was nice guy, he stated it would probably take about week or 2 for shipment. I went ahead and paid in full, part cash & used credit card for reminder.
The manager decided to put the purchase on a lay-away statement as to not confuse the computer system category or some sort he stated. I had no problem, I was paying for my recliner and I had all my receipts and the chair would be here at the most 2 weeks. Week 2 – I call about the recliner shipment, they then tell me it would probably be an additional 2 -3 weeks. At that point I decided to start looking elsewhere for a recliner, because I felt like these guys are full of it, I mean things are shipped all the time different places, it shouldn’t take a month or more to get a recliner you say you have at another location/warehouse.
I decide to e-mail the company stating my problem with the wait time and just what all have gone down so far. I get a call from someone that works out there and he tell me that particular chair isn’t sold in Tallahassee, how did I order it, anyways I tell him it was on the store floor and a salesperson did assist me with the purchase, he stated he saw in the computer the order, and it will be a bit longer and they will call me as soon as it gets in, in fairness I will say the guy on the phone did offer me to pick something else or an upgrade, but at that point I’d had enough, I decided then to just cancel the order and get my refund back. Right, sounds easy enough, I’ve paid in full and haven’t received the recliner; it shouldn’t be a problem, WRONG.
Within a few days, I went by to cancel order with receipts and the guy at counter said it would take 30 days from the date of purchase, because it was a lay-away, I said no this was all purchased paid in full the day I came in, no layaway was done, he continued to state that the receipt statement was printed on a layaway form for part of the purchase. I stated to him the guy only did it that way as to keep your computer system straight was what he said. Anyways, I said okay I’ll be back in a week since then it would be 4 weeks/month since purchase and still no chair.
I return February 13, 2012, for my refund. The guy informed me that he can refund the credit card portion back to my card, but the cash would be sent from the company (check), takes about 5 -7 days, they’ll call me when it comes to pick up, I asked can’t you’ll just have the company send it out to my home address to save me another trip out here. He then said when the check comes in the store they will call me and I can then tell them the address to forward to me.
So now today February 24, 2012, I just called asking where my refund check is, he said the check was not there and it should be in the next batch within the next week or so. I think I’ve been very patient with their unprofessional business practices. Today, I’m going to call the better business bureau and file a complaint with the FL Attorney General’s office which regulates consumer protection.
Thanks for allowing me to vent!! Please excuse any misspelling or grammar, I’m upset and just wanted to get my story out there.
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| Nikki | 2/21/12 |
| I purchase a sectional,Ottoman,and stand lamp on 1-29-12 everything paid for delivery was scheduled 2-9-12 why the I still don't have my furniture and it's now 2-21-12 I called numerous times to see what's going on all I keep getting is their having problem with the shipment so I ask could I get my money back supposedly all sales are final I go on the website and it says no such thing so I will be contacting someone first thing in the morning I paid 595.00 and plus they want delivery fee of 65.00 only in Miami,FL after this experience never going back there I'm 7 1/2months pregnant and have no damn furniture in my new apartment because of them damn right I'm mad |
| Leah Stouffer | 2/18/12 |
| I have never in my life seen such a store that is as disgusting and rude. I purchased an entire living room set and end tables on 1-31-12 in full. they told me that they would hold it to be delivered a week later due to the fact that we were moving and they could do a same day delivery as soon as we called. I paid for my furniture in full. A week later I called with the delivery info and 3 days I called numerous times and was put on hold each time for up to 40 min. then on day 4 I went in and raised hell. they told me they would have it delivered that night...... 5 min later they came to me to tell me that the tables I had purchased were sold and they were... DISONTINUED!!!!!!! they then tried to offer me the ones that they had on the floor that had a 6 in chunk missing from the edge or I could up grade to a different set of tables and Pay more with a 5% discount. As far as Im concerned these people stole my money!!!!! The worst company I have ever dealt with and I am reporting them to the BBB. This took place in Springdale OHIO and the black woman manager was a disgusting excuse for a manager as well as the Manager with the last name as RAMEREZ. Anyone who was at least ok at their jobs would never conduct business this way. DO NOT SHOP THERE!!!!!!!!!!!!!!!!!!!!!! |
| Angie mattingly | 2/11/12 |
| American freight does not back up thier merchandise they sell. Nor do they care about thier costumers complaints! Please ask questions first and spend an extra 3 or 4 hundred more at a good quality store that appreciate their costumers and wants to make me happy! Evansville IN store is rude and unprofessional. My husband and I are on our way to buy another mattress set at a real mattress store! We threw away 745.00 dollars at American Freight!! So sad! |
| Darrell G. | 2/12/12 |
| We bought a recliner from the Ocala, FL store last Saturday and tried returning it this Saturday. One week!!! They won't honor the return after telling us to our faces that they would make good on any return for defect. The POS chair has already broke. The back has a board that broke and is now poking me in the back...the electric mechanism which controls the foot rest doesn't work properly. No way would I EVER buy from this company again. I'm reporting them to the BBB, writing letters to the newspaper and will contact the local news station to see if they can get some answers. |
| Melissa Stevens | 2/9/12 |
| I have never in my life had such horrible customer service in my life. I bought a recliner couch and love seat from the Nashville TN store. The couch recliner leans to the side. After over a month dealing with Taylor which may I add does not need to work with people at all told us to deal with it! When I asked to speak to her boss she said I am the boss. I call headquarters and it was not any better. These people are the worst!!!! I am going to report them to the BBB!!!! |
| Mel | 2/9/12 |
| I wish I would have seen this before I went to the store! This place is the worst!!!! I am so sick... I work to hard for my money to buy junk and be treated like garbage! Headquarter manager needs customer service training as well! |
| Alisha Rivera | 2/5/12 |
| Im fed up with American Frieght in Orlando FL. I purchased my furniture in November, I reported a manufature defected cusion. And have been waiting ever since for a replacement. Manager offered me a refund if the new set would arrive on January 31st and now he doesnt return my calls. |
| Kathryn Kipp | 2/3/12 |
| If i could I would put -5 in the rating! After FINALLY getting the couch and queen bed, we are still waiting, since Dec 21 when we PAID in full for a matching red ottoman, yep we do not have it. The store will not give a time line of when it will be in, they told us we could travel to a different town to MAYBE see if they have one. They are very UN friendly at rhe store. And yet we see the ads on TV where they are having another sale this week-end. I am sure one does come but they sell it-going against their own policy of if it is paid for-you are the first to receive it! This is the worst company to deal with, so will be contacting the BBB of Pensacola, FL about this company, as I will not just give up & go away-that is our money-not theirs and I want that ottoman! Will be glad to be finally done with them. |
| Andrew | 1/31/12 |
| Worst place ever to deal with. Put furniture on layaway saturday promised it would be there on tuesday to pick up everything but the loveseat. Please dont ever make a purchase from these people customer service also terrible. And the layaway policy is stupid it's not a real layaway it just makes it where the price of the furniture is locked in. |
| Erin | 1/26/12 |
ABSOLUTE WORST COMPANY EVER!!!
Bought furniture for my parents for christmas and was promised it would be in within the week or two, it's been a month now and my older brother (who pitched in on the gift) moved back home and i no longer have the transportation to get the furniture. The stores claim they can't do anything about it and try to call corporate, Suzane, the customer service rep. won't talk to you, she hung up on me 3 times and won't hear me. She spoke over top of me and refused to hear that there was a problem. Why have a customer service rep if they don't listen to you or help with your problems. The owner of the business really needs to step in and see who his employees are and what his business is doing because i'm sick of the run-around! |
| Amy Piercq | 1/20/12 |
| Needless to say I have seen nothing good on here about American Freight and I have nothing good to say. I purchased a dinning room table from them and it is falling apart and none will do anything about it. From day one I was lied to about them delivering and set up. When they delivered my table it was in boxes. Really!! I should have went to walmart. The better business bureau needs to look up these jokers because they truly are a scam. I hope they fell real good as a company knowing my family does not have dining room table to eat on. |
| Lady V | 1/17/12 |
| This is the worse company to deal with and I would never buy anything from them ever again. I went to their store located in Columbus, Ohio on Morse road. While I was shopping I saw a living room set that I like I told the sale person I would be moving back to another state but it wouldn't be until the end of 2012, he told me that I could put it on Layaway for two years I just had to make monthly payments. I thought that was great I could pay on it while it was sitting in storage (even though I had to order it when I was ready for it.) I put it on layaway and behold I started getting text messages and phone calls two weeks later. I went to the store and I told them the agreement was I pay them once a month because I travel for my company the sales person who name is Brent said that is just a generated message you can pay once a month. I gave them some money after that day and (low and behold) another text two weeks letter and a phone call. I was so made from this text I felt like I was treat hen the text said (your payment is due every two weeks either you need to make a payment are come in and pay it in full). I mean I was so mad when I read this I decided I don't have time for the harassment for a layaway when I was told I had two years to pay off so I went to the store and Brent was there I told him I was cancelling my layaway because I was tired of the text messages and that is not what he told me when I sign up for a layaway.. He said that his manager has them to set the computer to call and threaten customers to come in and pay because there business is slow. I told him that is not right to do to people and I was going to report this to the BBB and the Attorney General oh here is the topper they would only give me a store credit not the cash I gave them but a store credit. Who do you think I am to patronize them and give them my money so not I have $190 on a piece of paper that I can only spend there? I am telling everyone to file a complaint with the BBB and the Attorney General’s office businesses like this is worse than a collection agents they threaten you to make it seen that you will lose your money just to get you in the store that what their sales person Brent said and then keep your hard earn money. |
| ROB ALLEN | 1/14/12 |
MY WIFE & I WALKED INTO THE STORE IN LAFAYETTE INDIANA WITH OUR 5 YEAR OLD DAUGHTER TO LOOK AT FOR A MATTRESS. WE WERE TALKING TO THE SALESMAN & ASKED IF THE MATTRESSES WERE GOIN TO GO ON SALE AGAIN.(BECAUSE THEY HAD JUST HAD A SALE)HIS RESPONSE TO US WAS NO THEY WILL NOT GO ON SALE AGAIN WE ARE ACTUALLY GOING TO INCREASE THE PRICES ON THEM DUE TO IT BEING TAX SEASON. PEOPLE WILL BE GETTING TAX REFUNDS & SO THAT IS WHY WE INCREASE OUR PRICE.
DO NOT DO BUSINESS. SPEND YOUR MONEY AT DENVER MATTRESS COMPANY OR SOMEPLACE ELSE. |
| Kathryn | 1/14/12 |
| Wish I had seen all the bad revews BEFORE I went to A F In Florda to purchase furnture. When I went to pick up the living room & 2 bedroom sets, the only item they had for me was a box spring and the frame. What the H. Need a couch to sit on and a bed wth a mattress to sleep. Did get the one bed set cancelled With a dang store credit and a supposedly upgrade on the mattress. Had to go elsewhere to get a bed for the 2nd room. Just today, the 15 of Jan did we get our couch, no extra ottoman and this all was to be in the 21st of December. Still have to make yet another trip to the store for the ottoman later this week-we hope. And they hasd the nerve to laugh each time I had to call and ask about our furnture, like it was a big joke. Some customer service and My family now not only know but think American Freight is a big joke and scam company. I will not be back, nor will I recommend them to my worst enemy! They need to be put out of business. They use moroons for managers! Thumbs down --the worst company going! |
| Jennifer P | 1/3/12 |
| DO NOT BUY FROM THIS COMPANY I BOUGHT A SOFA AND LOVESEAT FROM THE INDIANA STORE AND IT'S NOW BEEN 6 WEEKS LATER AND THE SOFA IS IN BUT NOT THE LOVESEAT I CALL EVERYDAY TO FIND OUT WHAT IS GOING ON AND OF COURSE THEY DON'T HAVE AN EXACT DATE ON WHEN IT WILL BE IN. IF YOU VALUE YOUR MONEY AND TIME DO NOT BUY FROM THEM. I have thought about taking them to court. |
| Gina | 12/2/11 |
The WORST.
I purchased a bed and dinette table, which I paid for delivery and assembly, both the bed and dinette were damaged upon delivery. I called and spoke with the manager, Ray, Milwaukee, WI. He promised me he would have new furniture out to me within the week. Never did I receive a call.
I have called multiple times a week for 3 weeks. At this point, Ray claims that he now has to see the damage and refuses to provide me with any compensation. He is rude, unprofessional, and disrespectful. He actually ended up hanging up on me....now thats some wonderful customer service.
DO NOT PURCHASE FROM AMERICAN FREIGHT |
| Crystal | 11/23/11 |
PLEASE BUYER BEWARE!
NEVER WILL I BUY ANYTHING FROM AMERICAN FREIGHT. THEY ARE TRULY RUNNING A SCAM. THEY HAVE A NO REFUND POLICY THAT IS ENFORCED EVEN IF THE ORDER ERROR IS THEIR FAULT. ITEMS WERE PUT ON OUR ORDER THAT WE DID NOT PICK OUT. SO WHEN WE WERE AWARE OF THE PROBLEM, BECAUSE OF THE TIME AFTER THE PURPOSE, OH SORRY WE HAVE A NO REFUND POLICY. HOW CAN ASK FOR A REFUND ON ITEMS WE DIDN'T ORDER IN THE FIRST PLACE! OFFERING A STORE CREDIT WAS THEIR SOLUTION. SO NOW THEY HAVE CONTROL OF MY MONEY, WHICH IS USUALLY HUNDEREDS OF DOLLARS WHEN DEALING WITH A FURNITURE STORE. I DON'T WANT TO DEAL WITH THEM! BESIDES THERE IS NOT EVEN ANYTHING ELSE IN THE STORE THAT I WANT. AND AFTER DEALING WITH THE WORST CUSTOMER SERVICE EVER ENCOUNTERED, WHO WOULD WANT TO. I'M SO ANGRY, I FEEL LIKE I'VE BEEN TAKENED ADVANTAGE OF, LIKE I'VE BEEN A PART OF SCAM.
GOING TO ANOTHER FURNITURE STORE, I KNOW THE END RESULTS WOULD HAVE BEEN DIFFERENT.
WENT THERE TRYING TO SAVE A BUCK, NOT WORTH IT. |
| Janelle | 10/20/11 |
DON NOT GET ANYTHING FROM HERE!!!!!! WORST CUSTOMER SERVICE EVER>>>>> STILL SITTING HERE WITH GLASSLESS TABLES!!!!!IF I WANTED IT NEXT WEEK I WoULD OF BOUGHT IT NEXT WEEK!!!!!!
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| Amie | 10/15/11 |
| Hello - I went to your store on Morse road to look at sofas and recliners. I found some pieces I really liked and asked my husband to come and take a look. After walking around with Derrick and asking questions - we decided on a L-Shapped black sofa priced at 798.00, the 198.00 ottoman/coffe table and a recliner priced at 398.00 - It took us a while to decide - this is sorta a big purchase. My husband wanted to take one more look at 498.00 sofa just to make sure before putting it on layaway (we have to sell our set first before bringing a new set in.) As he was looking at the couch - the guy behind the counter - surfing the internet - said to my husband "Man - your really picky !!" My husband asked "Are you talking about me ??" He said "Yeah - you don't like anything in the store - your very picky" - "We can't make a couch to custom what you like !" WHAT THE HECK !?!?! Who says THAT to a customer !! - My husband then said "Well - this is kind of a big purchase for our living room - I want to make sure I like it." The guy then said "Well - I guess - whatever !" My husband was to put off and pissed off by the guys attitude - he scooped up my son, looked at me and said "We are leaving - we are not buying anything from this store - that guy is a complete jerk" and walked out. I looked for Derrick to at least tell him we were not buying anything - to be fair to Derrick - its not his fault that his co-worker is a complete troll. And I told Derrick what happened. Not sure if Derrick works on commission - but if he did - his co-worker cost him at least a $1443.00 in a sale. (we decided to buy the 99.00 warranty on the couch.) I am not sure what your screening process is for hiring - but who ever hired that guy (did not get his name - but ask Derrick and the blond guy in the red shirt.) Needs to set higher standards. The guy needs moved from the front desk and into the back. If that is not possible - he needs to be told to keep his mouth shut and stop with the smart ass attitude. I am even more pissed because I FINALLY got my husband to agree to new furniture (took over a year) and we picked 3 pieces and then that guy had to ruin it by mouthing off. Stop hiring clowns to run the front desk !!! |
| nonya business | 10/13/11 |
| i ordered a set of low profile box springs for a king size bed, they told me it will be in 2 weeks, so i waited and then called and ask where were my boxsprings at ? they said were not in yet so i waited another 2 weeks and called they said the were in and i could come pick them up when ever. so i went and got a truck to pick them up and they had the wrong kind of box springs they had 9 inch boxsprings instead of the low profile 5 inch ones i ordered, while i was in there one their employes reeked of pot and his eyes were so blood shot they looked like they were gonna pop out of his head and another employee was shouting at another customer for no reason. i went home and called corparate and filed a complaint telling them what was going on in their store the lady told me that their regional manager would call me and take care of it for me ....well he hasnt called yet..they need to drug test all of their employees and teach them what good customer service is.i will never do business with this half ass company again...they are are all a bunch of low life druggies with no training or education to speak ofnext i am filling a complaint with the better buisness bureua. |
| Maria | 10/12/11 |
HORRIBLE!!!!! We bought a brand "new" bethroom set. When they delivered it, the mirrow was broken. I called Corporate and SUSAN BELTRAN was so trashy. She doesn't have any modals, very disrespectfull to the point that she hung up on me twice. She said that because the furniture has a discounted price, we were not suppouse to expect anything great. Because I called back again, since she disconnected the call. She said that she was GOING TO CALL THE POLICE!! Unbelievable! She overeacted for nothing,SO UNPROFFESIONAL wouldn't let me explain anything, said that she was the boss, and that I was going to get her everytime I call. What a trashy woman!! uggg!! NEVER EVER BUY AT THIS PLACE!!
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| Lindsey Roden | 9/23/11 |
| I purchased a 7 piece bedroom set from American Freight (Sandlake Store in Orlando Florida). I paid for my purchace on Aug 10. They called about two weeks later to inform me my furniture had arrived. I picked it up and brought it home. After unpacking the furniture I noticed that the furniture was chipped on every drawer and there were two large scratches on the dresser and chest. The nightstand drawers did not even fit. The drawers were too small for the nightstand. The dresser drawers did not line up and if I opened one drawer, another drawer came with it. The very same day I called the store and explained my issue. They said they would order a new set for me. During this waiting period (which took over three weeks) I called the store 3 times to check on the status. I asked for the corporate number and was given their area director (I believe that is his title). I left 5 messages with the area director in over a 3 week period. I finally recieved a call back. All I was asking was for free delivery. The area director, along with the man at the store told me this could not happen. I finally got the deliver cut in half. Today (Sept 23) they asked if I would be home at 6 and the furniture would be delivered then. Well surprise surprise, at 805pm I get a knock at my door. They took our old furniture and brought the new pieces. The area director told me that they would open and inspect the furniture before delivered. This did not happen. All I did was open the dresser. It is 10 times worse than the first. The top of the dresser is not even connected. I can lift it off. It looks like they had dropped the dresser on the side and then tried to glue it back together. The drawers do not align, and when one drawer opens, so does another. I BETTER get my money back. This is rediculous. I have two step daughters, and all these boxes around the house are such a hazard. I wish I would have read these compaints before I purchased from there. Good luck to everyone else! |
| Mr Clifford Becker | 8/14/11 |
| Yea I also have a complaint - I purchased my Love seat and Sofa at the 14 and Dequindre store in Warren Michigan. My sofa was damaged and the drivers said we will leave it so you have something to use because it will take 4 weeks for a new sofa. He called and I called 1 month later nothing 2 months nothing going into 3rd month OH yea we have one in stock so when did you call about your sofa being damaged? Like what? Well we have on here come and get or delivered at cost to you $85, I said a NO you take care of your customer by delivering it and pick up the damaged Sofa, answer we can't do that, Then give me $200 Bucks and I'll do something with the damage NO Sir can't do that, Well if I can come and get the new one I'm charging you for bring back the damaged Sofa, Oh we can't do that. Are you getting the picture here? So the last time he said I'll work on this and get this resolved in 48 hours. WELL IT'S BEEN THREE WEEK's. So now I think its time for the BBB to get involved and the Detroit Tv News HALL OF SHAME were the reporter gets in their face and its ALL OVER THE NEWS and people will know about them and they go out of business. |
| Shahidul rofique | 8/21/11 |
| American freight furniture store #46 in Warren Michigan is a ripp off and someone needs to do something about it, they simply robbing people Like me and you. I bought a bedroom set and I have never received my nightstand I called the store and went up to the store same result. Return policy suck ass 6 weeks to refund your money if paid in cash but made me paid the full balance in the spot. Never shop there unless you wanna get robbed. Call fox2 or FBI on them |
| Ridiculous Business | 8/25/11 |
| I wish I'd read the reviews prior to going to American Freight in October 2010 to put a nice dining room table set on layaway. I made payments on the layaway until two weeks ago, and I was told that the table is not in stock and had to be ordered from the corporate warehouse. I contacted the store this week only to be told by the manager that the item is no longer available, and an upgrade for another table was not possible. Since I paid for a majority of my layaway with my bank debit card, I was told the money would be returned into my account within 3 business days. I also have to wait for 10 days before the cash payments are refunded in a company check. Biggest lie ever told because it's not in my account as of yet. I will never deal with AF again for the following reasons: 1) they allowed me to continue making layaway payments on a product they no longer carried in the store. What would have happened if I waited two years to pay out the layaway? 2) they take too long to process refunds. I just want my money back NOW!! 3) Corporate headquarters was not very helpful when I called them to express my disappointment. They're now shifting the blame on my bank procedures. No, it's not my bank this time. It's AF, and this company is full of lies. Bad business dealing. I'm taking my money (if I ever get it back) to a real furniture store with real business ethics. I don't mind paying higher if the service is worth it. |
| Niki | 9/1/11 |
| Do not buy from this company. They are a scam with horrible customer service. All they do is lie and take your money. I wish I would have read these reviews before I spent my money here. |
| Latonya Wilson | 7/7/11 |
| American Freight will not do anything. I purchased a dining room set and a Tan bedroom set from American frieght. It was delivered at night and they left my Head board for my bedroom set. They came back and delivered the wrong one 2 days later.I called the store and the spoke with the store manager. He was so unprofessional and hung up the phone. I called coorporate and they were no better. No apology or anything so they will not do anything. I have contacted the Better Business So I will see what will be the outcome. |
| Moise | 7/8/11 |
| Let me start by saying if I could have put a rating of zero I would have. This company is a complete scam and anyone looking to shop with this company please don't they are nothing but scam artist. They tell you to pay right away and then when the product you are missing pieces. My number is 786 342 3455. I will also be filling a BBB complaint against your company. |
| ERIKA FLUKER | 8/5/11 |
| I went to American Freight in April of 2011 to purchase a 3 piece living room set... i ended up just getting the love seat and sofa couch. I placed the recliner on layaway at that time. i made my bi-weekly payments, until i was ready to pay for my chair and leave with it. Well on both trips that i made to the store my recliner was not in stock. On both occassions i was told that it was on the way. And while I am still waiting on the recliner to arrive, I recieve a text to my cell phone stating that my layaway is about to expire. So, I contact the store and told them my situation, i was assured that i could just come pick up my balance of $225.10. When I arrived at the store to pick it up there was a RUDE! store manager saying that i wasnt getting my money back, and that he had no number to anyone above him. Which is a total Slap in the face because the lie was uncalled for! Maybe i should have read Your ratings before stepping foot into any of Your establishments!! i will be telling any and everyone i come in contact with, NOT to purchase anything from either of your locations.. |
| Lorrie Pryor | 6/23/11 |
| We ordered a recliner from the store in Massillon, Ohio we waited two months and it never came in I cancelled the order. My husband wanted the recliner bad, plus it went with the other two pieces of furniture. I went back in a week later and purchased it again but was told that it would be in about two to four weeks. They received a shipment but since I cancelled, I was moved to the bottom of the list. Called and talked to someone in the Corporate office, they found me a recliner the next day went to pick it up but it is was the wrong color. The manager, Londos Johnsonnis, apologized for the mixup, gave me a discount on my recliner and had it delivered at no cost to me. I have never had any problems with any of their furniture. The only problem I have ever had is when I ordered something no in stock. Would I shop at the Massillon store again, the answer is yes (as long as the merchandise is in stock). The hubby loves his recliner. Thanks Londos for being a man of your word. |
| Latasha Jones | 7/2/11 |
| I purchased a bedroom set from the Ann Arbor, MI store and I never recieved my furniture. The sales guy stole my money and never put my information in the system. I have all the receipts that I was giving but they wil not give me my money back. I will be taking them to court! This is utterly ridiculous! |
| Caleb | 6/30/11 |
| This company will lie to you and over charge you, the indivduals working the stores are liars and the corporate has been extremely rude. I would not purchase anything from there again and will be doing everything I can to inform the public they are a scam. |
| fred hall | 6/21/11 |
| in april i bought a sofa was told would 2 weeks before it would be in on may 20th was told supplier was drooped because of failing to supply to american freight' asked for refund was told 7-14 days here it is june 21st. no check was told check would be here in mail 06-22-2011 will wait and see if not will call my lawyer |
| Christina | 6/2/11 |
| I purchased $2k worth of living room furniture at the Knoxville, Tn location April 28,2011 and today is June 2, 2011. After the lies every week of the delivery of the furniture that never showed up I asked for my money back and now they say oh it will be 10 to 14 days and now the 14 days have come and gone and no furniture or my money. I asked for the corp office phone number and they gave me a random phone number of 740-833-6006 which of course goes to a voice mail> Don't ever buy furniture at these stores. They will only lie to you and steal your money. |
| j | 5/11/11 |
| about a year and a half ago I purchased a love seat and couch from American Freight, which is literally falling apart. The "bones" of the frame have come through the arms so it feels like sitting on a wooden board and the seats have sunken below the seat line. My husband and I called American Freight to ask is there anything they could do and they said no it was just the brand of furniture. About a month later American Freight posted a sale in our local newspaper for a couch and love seat made by Simmons (which we have always had good experiences with in the past) so we purchased a set on approximately April 12 paying almost the balance in full up front. Its now May 11 and still no furniture, so I called my local store to request that they cancel my order and refund my money the manager then informed me that I could only get store credit, because my order was more than 10 days old. I then asked the district manager for a cash refund or credit to my debit card and he told me that anything over ten days only gets store credit. When I asked why I wasn't advised of this rule when I ordered the furniture the district manager said "Its printed on the receipt" when I advised the district manager that I was visually impaired and could not necessarily read the receipt he said "Well did you ask the sales person?". I replied "No I wouldn't know to ask that, so no." the district manager then said "No refunds after ten days no exceptions.". I feel like the victim of a very elaborate scam. Say you have furniture for sale but it not in stock, order it but don't tell the customer that they have only ten days to cancel the order or they won't get their money back,then when they call to complain about the four to six week wait to get the furniture try to talk them into a lesser quality set you do have in stock. I have no money, I have no furniture, and I have no faith I am going to be able to resolve this with American Freight. I will never ever purchase anything there again and I wouldn't recommend them to any of my friends either. |
| Pamela Lee | 5/7/11 |
| Im very upset because i purchased a dinette set from american freight in Penn Hill located in Pittsburgh Pa. and when i took it out the box it had nicks, holes, scratches all over the dang thing , so i put back in my van and returned to store now im dont want the table and they will not return my cash,totally wrong. I returned within ten days and they have my 800.00 and some odd cents cash money and said they cant give me my money back, if anyone could help please give me a call at 412 773-9234. |
| Lindsey | 5/2/11 |
| My hubby and I ordered our furniture everything came in great condition, a week before they called me to switch my mattress because the one we ordered they stopped making apparently. Now when it was delivered the guys said on my receipt there was a refund amount for 120.96.... so I have been waiting since August for this refund. Every time I call its the same crap.... and I dont know if calling the corp. office is going to help any....we spend almost 4 grand on furniture from them and they cant give me back my refund for a damn mattress switch!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
| Shawn | 4/9/11 |
| I was on Washtenaw Ave and almost went to their store in Ann Arbor today to look at a couch but was running late so I didn't. I'm so glad I saw this blog. These companies that have shoddy customer service need to realize that word gets out. After reading so many horror stories and seeing so many low marks, I will not be going there. |
| Carrie | 4/7/11 |
| The Roberts Rd store in Columbus Oh is full of liars and cheats and if you talk to Susan at corporate she is just as bad. I will never ever go there again and I have reported them to the BBB, Attorney General, and the news stations. Everyone is rude and they will tell you that you are a liar if you try to explain things to them. This is by far the worst place I have ever been. I would much rather buy my items used off craigslist.com so I can deal with nice people that wont call you a liar. |
| Tammy | 3/31/11 |
| I am very upset! Bought a sofa and loveseat a few months ago and the sofa broke! the bottom fell out! Everytime I call I get the run around and never get a date of when my new couch will arrive! Finally I decided to just trade out for a set that they had in the store and they wont even deliver after a 2 month ordeal!!! DONT WASTE YOUR TIME AND MONEY!!!!!!!!!!!!!!!!!!!!!!!! |
| brittany | 3/29/11 |
| we paid for a couch and loveseat about a month ago. they told us that it would be in that week, then calling they said next week,then the next time they said they had one couch but waiting for the other, then the next they didnt hav any and it would be 2-4 weeks. then they said they have to place another order. seriously i paid for my furniture and you need to give it to me. I want my money back and no longer want this crap!!!!!!!! everytime I call they give me a run around about when its coming in and if i want something else! obviously if i wanted somethign else i would have purchased something else. we got rid of our furniture because they said a wekk to get it in. we have one little couch to sit on and this pisses me off! I dislike this company and you cant get anywhere, district manager sucks too as she doesnt call you back, so looks like corporate her i come. ft wayne indiana was the store |
| D.Jones | 3/17/11 |
| I purchased a dining romm table for 800 and they delivered the table damaged. I called the owner devon jones and expalined to him the situation and that i wanted a refund. Thats not possible i just have to wait until one comes in whenever that might be any where from 2wk to months. If i wanted the two table two weeks later i purchased it i would have purchase it then Devon told me in order to recive the new table that is not damaged i would have to pay another 85 delivery charge. I am so done and extremly pissed. I am suing Purchased March 8,2011 still nothing but BS |
| Tammy A | 3/15/11 |
| I did not look up anything like this before I ordered my merchandise, because if I had, I would not be having the problems I am now. I ordered 2 bedroom suits on January 31, 2011. I was told the beds were on backorder from the manufacturer, and that it would take 2-3 weeks for the items to come in, but no later than March 1. So I called on 2/24 and was told my items would be in the next day. So I said ok I would call back on Saturday, because the day that my items were to come in it would be raining. I called back on Saturday and was told the items still had not come in, but there was another truck coming in within the next few days. So I called back again on Wednesday, and was told that they didn't know when the merchandise will be in because they were on back order and it was all the manufacturers fault. I told them I wanted a refund and was told that it would take 7-10 days for the Home office to cut me a check. Today is the 9th day, and I was told that it would be 7-10 business days. If the check doesnt come in on Friday, then it should definitely be here on Saturday. If not then, it should be in shortly after that. I have already filed a complaint with the BBB, and I will get my money back if not I will be contacting a lawyer. The total of my purchases is $1091.80. |
| Carrie | 3/13/11 |
| I bought a sectional on Friday and was told that we would get it on Saturday because it was late when we bought it and that was fine. We the next day (Saturday) we had our old one picked up and I get a call from the store saying they took my sectional to the wrong house so it would be a little late getting it here...no big deal it happens. Well at 5:30pm I call to check on it and they said there were a few more deliveries ahead of me but it would be here. Well Sunday came and still no sectional I called the store they said the truck broke down but I will get it later today. I was not happy I should have got a call last night but NO everyone went home before making sure everything was done. I said I wanted my money back so I can go get something today since my 4 kids are sitting on the floor they said it would take 4 days to get my money but they will credit me $100 and will get my sectional sometime today. Nice to see that all my business is worth is a $100 and no apology. I will be contacting the BBB and who ever else I can come up with. The store picked the wrong person to upset. |
| Angelic Sewer | 3/6/11 |
| I ordered from the one in antioch tn an I got my sectional but my swivel chair wasn't in the warehouse so they had to order it the lady said it will only take 7 to 14 days an she said it shouldn't take that long its been damn near 4 weeks an I call everyday they keep tellin me its on backorder I pissed off I want my damn furniture!!! |
| Catherine Allen | 3/1/11 |
| DON'T BUY ANYTHING FROM THIS PLACE!!! I HAVE BEEN WAITING 3 WEEKS FOR FURNITURE THAT MAY OR MAY NOT EVEN COME BACK IN. I ASKED FOR A REFUND SINCE THE ITEMS I PURCHASE ARE NOT IN THE STORE AND THEY ARE EVEN UNSURE THAT THEY WILL HAVE THEM AGAIN AND WAS TOLD I HAVE TO WAIT A FULL 30 DAYS FOR THE ITEMS. IF THEY DON'T COME IN THEN AND ONLY THEN WILL I BE ENTITLED TO A REFUND.. I DON'T WANT YOUR FURNITURE ANYMORE I'M TIRED OF WAITING FOR MY FURNITURE AND JUST WANT THE MONEY YOU'RE HOLDING OF MINE TO GO ELSE WHERE TO GET FURNITURE. YOU'RE COMPANY NEEDS TO BE SHUT DOWN, I AM CALLING TBBB AND WILL LET EVERYONE I KNOW TO NEVER EVER EVER GIVE YOU THEIVES A CENT OF THEIR MONEY!!!! I HAVE HAD ENOUGH!!!!!! YOUR ENPLOYEES ARE LIARS, YOUR POLICY'S ARE BOGUS, AND YOUR PRODUCTS ARE JUNK!!! IF I DON'T HAVE FURNITURE OR MY MONEY BACK YOU WILL BE HEARING FROM MY LAWYER!!!!!!!! |
| Mel | 3/3/11 |
| I would give lower than one star. Worse than a used car lot of lying salesman. I am going to keep writing about this company until they are held responsible for their poor business in chattanoog. Terrance and Shane - DO NOT TRUST |
| Laura Thomison | 2/25/11 |
I Purchased a 5 pc bedroom suite along with an additional nightstand & media chest on 2/15/2011 at the Chattanooga,Tn location. I was told upon purchase that the media chest was not in stock, but could be ordered for me at no additional charge. I agreed under the pretense that the media chest would arrive in 7-8 days. I also agreed to wait to have my furniture delivered until the media chest arrived so that I could avoid 2 delivery charges. A week past & when I called to check the status of my furniture they said that the media chest had arrived & that my furniture would be delivered as soon as possible. I called back 4 hrs later to find that my media chest had not arrived. I agreed to have my other furniture delivered(they didn't show up until 11 pm) under the terms that the store would deliver the media chest free of charge upon its arrival 7-8 additional days later. Another week has past & I have spoken with both the manager CHRIS DEAN & the assistant manager TERRENCE JONES who actually sold me the furniture & both of them have been very unprofessional as well as unaccommodating. I have also spoken with the DONTE at the Marietta location who was very apologetic & very helpful in finding the numbers to the district managers in which I needed to speak with. However, I have been unable to reach any of them! I made a very LOUD entrance into the Chattanooga location today & demanded a refund from TERRENCE JONES who informed me that he wouldn't refund my money that he would just call me in 6-8 WEEKS when the pc arrived. I told him that was unacceptable. He stated " Thats not my problem but Im not refunding your money nor will I give you your media chest today " He even went as far as to deny the fact he sold it too me! I showed him his name on my sales receipt & he said he didn't care what it said. I plan to call my attorney first thing in the morning! My friend is a paralegal & for those of you wondering this is ILLEGAL! It is called Fraud; to sell something under false pretenses for personal or CORPORATE GAIN is deceitful & again ILLEGAL!!!
I DO NOT RECOMMEND THAT ANYONE PURCHASE ANYTHING FROM THIS COMPANY! They will not serve you anything, but a huge helping of unprofessionalism & LIES! |
| C.CARTER | 2/28/11 |
| WARREN LOCATION IS HORRIBLE, THE MANAGER DEVON IS HORRIBLE, HE NEEDS TO BE FIRED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. THE DELIVER GUYS WERE HIGH, I SENT BACK MY FURNITURE AND THE CANT FIND IT, THE WONT GIVE ME A REFUND, THEY OFFERED A STORE CREDIT AFTER THEY SEND SOME CRACKHEADS TO MY HOME TO DELIVER MY SH*T, AND I SEND IT BACK BECAUSE THAT WASNT WHAT I ORDERED, I JUST WANT MY 1700.00 BACK SO I CAN GO SOMEWHERE ELSE WITH CUSTOMER SERVICE AND QUALITY FURNITURE, |
Doug  | 2/16/11 |
| I purchased a twin mattress and box spring. they delivered the wrong size box spring and I've been calling once or twice a week to get it swapped out. This has been going on for almost two months. And the kick in the ass is that my 1 yr old was able to climb on the twin bed (because of the lack of box spring - lower height), and he fell off and broke his leg. I realize this is not their fault but it wouldn't have happened if we had the box spring. |
| MS. NICOLE GRESHAM | 2/16/11 |
| MY DAUGHTER ORDERED FURNITURE FROM AMERICAN FREIGHT WITH A DATE FOR DELIVER. CUSTOMER SERVICE VERY POOR. FAILED TO ALLOW NICOLE TO SPEAK. TECHNIC VERY VERY POOR. WAS REFUSE TO FURNISH CORP NUMBER |
| lori | 2/3/11 |
| I read all of these reviews and purchased anyway, but that was huge mistake. This place has the worst customer service possible. If anything goes wrong they will not make it right and they don't care about the customer's satisfaction at all. I promise you, I am not a disgruntled employee or anything like that. I am just a consumer who just had the worst experience in my whole lifetime. DO NOT BUY FROM AMERICAN FREIGHT!!! |
| Francine Long | 2/5/11 |
| Been done in with Bait and Switch by American Freight, this company need to be shut down or replace with honest customer services within the store and delivery company. It's a shamefull business that have very bad customer service. I did not known of this company since I'm new to the area of Indianapolis, IN. But on November Black Friday, I when christmas shopping, I did not know any better, but my daughter said this place had cheap, good furniture items on sale (or else I would of gotten my granddaughter queen mattress set somewere else, like Sears who had a matrresse set sale for $300.00 online)these item were on sale but it was a game of bait and switch. I could of gotten better service for the money, but no I listen to my daughter who said I could get it cheaper at American Freight! Instead it's been a nightmare these past few months, plus the extra cash ($85.00)they need to upgrade since the orginal order was not shipped or it was lost after a month and all this did not include the $65.00 for delivery of the set. So now the total is $450.00 for a decent mattress set that was on sale for $250.00. So I did fall into the bail and switch without knowing it. So I reported this to the BBB so this company action will be availabe to reveiw for others customers. Now I will be requesting a REFUND this Feburay 2011. Because this is not decent running outlet business. Plus when they did delivery 3 month later the driver torn holes in the upstairs hallway to my granddaughter bedroom with the box springs and when they realized the box spring could not fit the area?? instead of backing out they kept on trying to force the box spring up the stairails cause holes in the walls and ceiling. Now WHO going to pay for that? Not my daughter, so on Monday we are going to contact a lawyer to see what can be done about this and suggest my daughter landlord to press charges for damages that they caused to the apartment wall and ceiling. |
| ELIZABETH JONES | 2/7/11 |
THEIR CUSOTMER SERVICE SUCKS!! PLEASE DO NOT ORDER FROM THEM UNLESS YOU ARE PREPARED TO BE TOTOALLY FRUSTRATED. I ORDERED 2 BEDROOMS SETS AND WAITED FOR 3 DAYS AFTER THE PROMISED DELIVERY DATE. wHEN THE SET FINALLY DID ARRIVE I HAD NO BED FRAMES. NOW I HAVE MATTRESSES ON THE FLOOR WITH A PROMISE OF BED FRAMES TO BE DELIVERED ONE OF THESE DAYS!!! THE BEST THE MANAGER COULD DO FOR ME WAS TO TELL ME TO COME IN AND PICK UP THE FRAMES MYSELF EVEN THOUGH i PAID FOR DELIVERY!!! PLEASE DO NOT WASTE YOUR TIME WITH THIS SCAM.
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| devon jone and david barry | 1/10/11 |
| don't buy nothing from AMERICAN FREIGHT!!! You get your funiture for 6 to 8 weeks please go somewhere else... |
| Mrs. Stephens | 11/21/10 |
| I went to the Nashville/Antioch location on Saturday to purchase a mattress. The salesman assisted me and I purchased a mattress. I paid for it in full, and was told that it would be delivered later that day. It grew late(almost 7 pm), and I called the store, only to be told that they were running behind. They NEVER showed up or called. I waited until they opened on Sunday. I called and was told that they were out of the mattress I ordered and it didn't show up in their system when they took my money! To make matters worse the salesman said he found it out before he was leaving for the day, and in his haste to get off, he forgot to call me. I demanded my money back, and then they offered to sell me a different bed for small amount (only after I told them I wouldn't pay the additional $100). Sounds a little like bait and switch to me. I am still waiting to receive my bed and they close in a couple of hours. I have never received such POOR customer service. I will NEVER buy anything from American Freight, and be assured I will NOT recommend them to anyone. |
| Steven Cooper | 10/21/10 |
| I visited the Buffalo, NY warehouse and the customer service was horrible!!! One female employee commented on the color shirt I had on, laughed and called me derogatory name. I smell a lawsuit coming your way. |
| Jamarra Way | 10/2/10 |
| I live in Detroit, MI. I purchased furniture from the store in Warren on 14mile Rd. and Dequindre. It took three weeks for my furniture to get delivered, on the day of delivery my furniture was delivered after 11:00p.m., how unprofessional! Then they just dropped the boxes of and told me to assemble it myself. I called the next morning and the smart ass manager of the store told me that I had to come in and pay a fee unless I was old or disabled. I ask about the refund policy and he told me there isn't one. After I told him about himself and told him f*ck you, he had the audacity to call me back and tell me that I was rude and he was going to note my statement in my account. I suppose that was a threat to me. American Freight sucks in more ways than one, and I'm callin news stations, and better business bereau. So note that in my account as well! |
| Melandie Hines | 9/12/10 |
I purchased a dresser and mirror set from American Freight Furniture Store in Livonia MI on 8-20-10 and the GM Jeremiah told me that they had my set in Grand Rapids and that they were going to ship my order to me on Friday 8-27-10. On my delivery date I did not hear anything from the company and I called the office to see when my furniture will be delivered and Sales Guy Robert Thomas said that they never even sent in the order and they ordered a head board and dresser that was not my original order. They said that they had to re-order my purchase and it will take 3 weeks. Not only did they lie to me that they had it in stock for me to pay for the furniture they did not have any intentions on getting me my furniture on time... I was going to go to Value City because they had the same dresser set for $100 more. I waited two weeks I finally got my dresser and mirror but the delivery guy did not get to my house until 10:30 pm at night. I am a single parent that is dangerous. After the deliver guy came to the house I opened up the box and immediately noticed that there was a huge dent and crack on the front of the dresser. The delivery guy said that I would have to take that up with the manager and they will switch it out with no problems. The next day I requested to speak to the manager and he gave me the run around sent me back to the sales person and he said that it will take another two weeks to order my furniture. I was upset, I called to the store in Ann Arbor on 9-10-10 and they had the same dresser that the store clerk claimed that they did not have anywhere else. I told the sales guy that if I did not have my furniture by sat 9-11-10 I will cancel my order and get my money back. He promised me that it would be delivered on Saturday and I did not receive a call or my furniture I was highly upset. I went up there on Sunday 9-12-10 and they were closed they did not even call me to let me know the status of my furniture. After googling the company I have found a lot of websites saying that this company is a scam. I have damaged furniture that they delivered and they do not want to replace it or give me my money back.
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| Laura Ruff | 9/5/10 |
The Akron Ohio site does a terrible job. I purchased a complete living room set and had to wait nearly 3 months just to receive my chair...which we then had to go in and pick up ourselves only after I called frustrated after months of not hearing back from the store. Good customer service would have included frequent calls to me to let me know the status of the chair and why it was taking so long. Especially since it was merchandise I had already paid for and was not in my possession.
We immediately had problems with the chair and took it back in. They tightened some bolts and said that they would order a new frame to fix the issue. Months have passed and we haven't heard a word. Today, our chair broke and when I called in the manager, Mike Switzer was trying to blow me off saying that he tried to call months ago and he didn't have a good number for me. Lie number 1 ~ when we were in there with the chair, we had accidentally off-loaded something from our truck and within a few minutes of leaving, they called immediately and asked if we wanted it. #2 my phone number has been the same for 3 years. #3 my number has never been suspended or shut off. 4th ~ Who in the world tells customers to tie the chair shut to hold it closed??? SERIOUSLY?
I served in the US Army for 13 years and travelled the world. I've NEVER seen such terrible customer service or experienced such an UNPROFESSIONAL manager in my life.
I truly believe that this company is trying to get around the warranty we were promised. I will NEVER purchase from this company again and you can thank Mike Switzer for that! I will tell EVERYONE that I know what poor customer service they have and what poor quality the furniture is that they sell.
I'm appaulled,
Laura RUFF |
| Yolanda Harper | 6/14/10 |
I spent $2,300.00 on furniture at your American Freight Store @ Washtenaw, Ann Arbor. I purchased a 3pc living room set, and I informed them that I wanted all 3pcs delivered at the same time, the store mgr informed me that the recliner was being shipped and it should be in by June 17th (Devon Jones Store Manager) he convinced me to get the 2pcs because it would only be a 2 week delay, he also stated that if the driver scratched it to call him immediately and inform him of the situation, and have them take it back, I looked out the window and I saw that the drivers placed the furniture on the concrete on the leather side, once it was picked up from the concrete it was already scratched, they weren't careful bringing it up the made a hole on the love seat and scratch the big sofa, I told the driver what they did, the drivers said that they ain't taking it back to call them and have the store manager send someone else to do it because Its heavy furniture and I live in a 3rd floor. So I called Devon and he told me that since the recliner would be in 2 weeks that he'll replace the 2pcs once he delivers the recliner. it has been close to a month (3 days for the month) and now that Devon has been transferred to a different store I had to go and talk to the new Manager by the name of Mike. He told me to call him today June 14th and for my surprise it was his day off, why would he tell me to call him if he won't be there. I'm sick and tired of the run around. I'm tired of being taken advantage of because I'm a single female, If I have to take this company to court I will. I have a copy of this complaint and I hope to hear from someone in the American Freight Corporate Headquarter. My cell phone number is 313-646-0177
I will NOT be taken Advantage off.....you should really be careful people you hire to represent your company.
Sincerely
Yolanda Harper |
| David Gallesero | 6/14/10 |
| Maybe , we should call all the Tv channels and let them know about all the miss doing your company has done... and hitting facebook and my space to tell people how bad you are |
| henry benz | 6/17/10 |
| I purchased a couch from the 6969 brookpark location and I was promised my couch in 2 hous. Its been 5 hours and no call. After reading online about this company, I know I am in for an ordeal and out 400 bucks. I will be storming the place I purchased this tommorrow as soon as they open. If I get no luck, I will be contacting Carl Monday from the local news and I will see I get something free or my money returned. Sorry for anyone that believed in this company, and now I am a victim as well, Henry Benz. |
| Andrew Taylor | 9/2/10 |
| There sell's pitch are very sly. My individual salesman was very unprofessional and rag me up for a bill of $500+, without my actual consent to purchase some items. I left buying more than I had even asked for, did not view my items before they were shipped and did not even sign my initials on the receipt to comply with incoherent regulations. My mattress purchased has already started concave, which causes pain for my back, within one week. I called to ask for a courtesy upgrade for a more firm mattress to only be put down by the same salesman who stated verbatim "you said that you didn't care about the quality and that you wanted the cheapest mattress...yes, it is normal for the bed to bend like that". No one, I repeat, no one should ever purchase anything from American Freight, period! |
| I Can Hear Jones | 6/18/10 |
| If I ever find their announcer I'm going to cut his throat. I'm not deaf and he is going to shut up. |
| Shelly Chin | 8/21/10 |
I visited the American Freight store in Syracuse on Eire Blvd and I meet one of the most outstadning sales rep, Ambrose. He helped me so much finding the right furniture to fit my home, color, and even delivery.
Since then I have been to the store many times for my freidns, and each time if he is not there, we leave.
I only will buy if he is there, I really dont trust the others. Ambrose made my shopping experience so much better that I trust his choices implicitly |
| B | 8/9/10 |
| America Freight company sucks I hate the company and there poor customer service and customer promise very poor. |
| C | 8/16/10 |
| Dont buy from American Freight your furniture will break within 6 weeks and then you are left with nothing. |
| Monica | 8/6/10 |
| I purchased a sectional from American Freight in Ocala Florida ...had thought id have this for a few years as expected from any furniture...to my disappointment 3 months later the furniture is coming unthreaded in 2 dif areas, I called them to see about replacing the defective cushions and the manager of the store argued with me saying that my extended warranty doesnt cover such a defect. I dont care about the warranty covering it, they should replace it since it was an issue with their poor crafting. |
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