American Freight Corporate Office & Headquarters

I purchased 2 mattress sets for my kids and both mattresses sink in middle and the supposed box springs have no springs just a thin piece of wood. Small claims court is 1,500.00.

I often research the companies I shop with and was surprised to see the negative reviews for AFF. Most of my furniture has come from this company and I have no complaints about any of it. Granted I didn't buy their cheapest furniture (which I understand is all some can afford) I feel I got decent furniture for the amount I paid. Wanted to leave a positive input and say some are satisfied with this company!

. I purchased a set from the store. Within a few months the pieces have begun to fall apart. The couch is basically breaking in half. The foundation is splitting and the couch actually sits on the floor. Awful! The worst 600$ i've ever spent

I purchased a head board from your Memphis location in April. I was told it would be in no later than the 22nd of May. On June 1st I call and am told that it is on back order and if I need a head board in a "reasonable amount" of time I can pay an additional $38 and order a similar one. That I will also have to wait another month on. When I say no, the manager tells me he will email corporate and see of they will put my headboard on the next shipment as a "favor" to me. But he has no idea when they will be receiving their next shipment. I paid cash up front for this headboard. You have had my money for a month and you are going to do me a "FAVOR" and ship it? WHAT A JOKE!!

my couch is peeling i have never seen any thing like this....i want american freight to exchange it or give me my money back.....

I put some furniture on layaway and paid the balance in a month. That was April 24, 2013. To this date I never got my furniture. Went to get a full refund, the associate was so rude. Took personal phone call while helping me, told me to hold on while he finish his phone call. Didn't say one word to me while I'm waiting for him to complete my refund. Told me that I would have to wait for my refund 10 to 14 days by check. I paid them cash, why couldn't I get cash back? Worst service ever. Tallahassee Florida store on west tharpe street. Thank you Ms Gaines

Hi threre people run run and run away from this company 3 months waiting for furniture still didnt recive it called everyone nobody helped me then they gave me broken loveseat and told me send the pic when i did they told me too trow it away which i did and from then nothing rest of my furniture it run around company is run bu bad bad people and not educated low low class people

We got a couch with tax refund and not even a week later the couch ripped in front and a week after that the back ripped. we were gonna get a different couch but the guy talked us in to this green thing that he stabbed with a key saying its better for people with pets. We have been waiting 3 months just to hear wait one or two more weeks. I'm fed up and not paying delivery again that's what the warranty is for.

It's been twenty says since i had to exchange a couch and pay for delivery twice, just to recieve a couch that looks horrible all ripped under the bottom i paid lesser value and is owed money, was suppose to receive a check in the mail in 7-14 days yet still NOTHING, called and basically got told just wait, i wouldn't refer anyone to these crooks

Brought a sectional from them the pillows started to send the ottoman leather began to crack called them 7 months after purchasing the furniture sent pictures and they waited months to contact me and then stating my warranty was no good yet I contacted them months before my warranty ran out

Horrible service I ordered a mattress set for well over a 1000 they told us we would have it delivered within 4 weeks now when I call they are telling me I need to wait an additional 4 weeks they have still not given me an explanation and when you call there corporate number all u get is a recording this company is a joke

This place delivered me furniture with rips on it and replaced it twice and it still had rips on it, dont goto this place, they suck

I bought a couch and love seat 3 weeks ago, realized how cheap it was and they told me "all sales are finale." I couldn't even pay a restocking fee or exchange it for something else. Never did they tell me about not having even a 30 day return policy. Sketchy.

I recently bought a couch, a kitchen table and a entire dresser set they brought the wrong couch And I still haven't got the right couch yet I paid well over a grand. I'll never go with this company again and I suggest nobody else to either. The worst customer service ever!!!!

you guys have the worst service ever in akron ohio. someone needs to do something about it. i've been waiting for 2 days for my purchase and its supposed to be same day delivery. when they finally brought my things i had two mattresses missing to my kids bunk beds and they're still not assembled and im still missing the two mattresses. i do not recommend there service to anyone someone needs to really loose there job over this sorry to say you guys are so unprofessional.

If you think buying furniture is bad never work for these fools. They work you to death don't give you no lunch break and don't pay you for any overtime hours you may have worked. My boyfriend help them set up a new store in goodlettsville tn and he worked 6 days straight up to 10 hours a day unloading furniture never got a lunch break which is against the law and wad only paid for 37 hours when he worked 57. They are unprofessional company and the managers inexperienced idiots.

Worst customer service ever! Although I love the furniture I purchased, I have been waiting almost 6 months on replacement cushions I ordered, and I was quoted 6 weeks! The manager never called me back, I have called numerous times, and the manager is never there. I would NEVER reccommend them to a friend or family member!

If I could give this place 0 stars I would. The worst furniture place ever- they have very rude employees, who do not check stock before selling something to customer, they do not (including the manager) return phone calls, you have to chase after them (which I don’t think a customer should have to do) I am warning you people, pay more for your furniture get better service but stay far far far away from this store.

Do not order furniture from this corporation. They are unprofessional, and render subpar service. I ordered and paid for my furniture in full on 10/05/12 it is now 12/02/12, and I still have not received my furniture. All of the correspondence that I have received regarding the receipt of my furniture has been ambiguous, and I had to initiate those conversations. Disgusted is not even the appropriate word to describe my frustration. If I do not receive correspondence by tomorrow (12/03/12) in writing regarding my delivery date, and a fair compensation they are going to award me for not delivering my furniture as contracted (between 4 to 6 weeks), I will be calling my bank to void the charges.

This place in Chattanooga TN should be put out of business they lied to me the mattress set i bought is no good after one month i rather sleep on the floor than sleep on theme i don't see how this place can stay in business they should be put out of business people work hard for there money to by junk so place do not buy anything from American furniture.