141 Reviews For American Freight Headquarters & Corporate Office

Terrible Service

I think this place is awful! I received a couch and love seat from there and the couch was broke! Never even got the love seat that I PAID FOR! So I called and complained and got PART of my money back! This happened the end of August and here it is October and I STILL havent receieved my full refund! Trust me the workers have heard my mouth. This is ridiculous! Also, the workers there are so rude! I have had them hang up on me 5 times because I was calling to see if my refund check had came. I will never buy anything from there. It's cheap furniture and awful service!!!!!

horrible service

They tried to charge me an extra hundred Dollars to deliver my sectional. That was way to high For two guys in a Ryder truck ask for a refund and it's been five days Now and I still have not gotten my money back!i

Y'all suck!

My boyfriend purchased a sectional and the frame broke in less than 2 months. It took them four months for them to even respond. We had to finally go to the store and pick a different couch. Come to find out the original was discontinued. Before his item was delivered, I placed a sectional on layaway for my house. Dissatisfied with the service, I went to get a refund and was told the only thing that I can get is a store credit. Why would I want a credit if I NEVER plan on buying anything from this company! Will be seeking a lawyer soon!!!!

Terrible chairs!!!

I purchased some dining room chairs here in mid-July, just over a month ago. One of the chair legs has split out where the leg is attached to the seat base. I went back into the store to have the chair replaced and was told that would not be possible. I was rudely informed that I should have noticed this defect when the chair was purchase. He then insinuated that we broke the chair. VERY rude salesman with no concern for customers. The merchandise is HORRIBLE and I will not be back! I will do my best to keep anyone I know from shopping there too!!! Doesn't even deserve a star.

Poor customer service

First off the no warranty policy is screwed up to begin with. This company pretty much knows how terrible the furniture is PERIOD and they try to push the no warranty issue on people. You want business but your not treating customers fairly. WORST FURNITURE COMPANY EVER!!!!! You don't even deserve a star

to hot

walked in and like to have walked back out it was so damn hot in there it didnt make no sense quit being so damn cheap and cut the air on and cut the heat on in the winter

they're horrible

Their basically con artist selling low grade funiture. Their some of their salesman take for ever to talk to you. An I can prove it.

Bad company

Well my sofas frame broke and it has a 5 year warranty and I have had for 1 year and they say they are not fixing or replacing it. So it's time to go to the bbb not that this company cares because if they bib I would not be writing this.

loud commercial

your commercial with the man yelling at me is the reason they have a mute button on remote controls. If you were the only furniture store left in the world, I would rather stand then buy a chair from you.

Teacher

Your TV commercials are the LOUDEST, most obnoxious ever! The loud HONKS at the beginning plus the man's loud VOICE are an invasion into my quiet home so I always mute them or turn to a different channel !!! Turn down your VOLUME and get rid of those honks !! Many others feel the same way!!

couch set

First one was ripped and second one has springs sticking out of the couch iI call them and tell them and they hung up on me NEVER GO THERE!!!!!!! And also it was 3 days old not even maybe 2 days.

couch sucked

I bought a couch and the first one they had a hole in the second one hand springs popping out in my but and then I try to take it back there and they're saying that they can take a back I'll have to wait 2 months to get a new one so I called them up and they keep on thhanging up on me and finally know I have one!!

Too long

They haven't give me my table for my dinette set in two months! And I paid in full! HORRIBLE company!

worst service ever

Bought my couches two days ago took the plastic off and thwybhad ripes on them and the side staples arebt even on .so i called and theykept passing the phone and putting me on hold.i sent a picture as rrequested and was told its my fault its riped. How is it my fault!!!worst place to purchase furniture from very unprofessional. All they care about is money not customer service!

pissed

I haven't even had my sectional for a whole year and its torn in the back. I contacted them months ago and still haven't heard from them, this is bad business

Furniture not Available

(Boardman, OH)Purchased furniture for living room, dinining room, end tables, coffee tables and bedroom suit. Funiture is almost paid for and was informed the dining room and end tables and coffee table are discontinued. I said if it is on layaway why isn't it here? Was told no furniture is held until 75% of monies is paid. Wanted money back and they said I could only receive half my money back. Salesman was unprofessional and of no help.

CHEAP..and POOR CUSTOMER SERVICE

I purchased a couch and love seat 6 months ago and had to return it within the 2nd week because the frame CRACKED and they replaced it immediately. 5 months later the couch broke in the same place..I called American Freight and I sent pictures as requested and it has now been almost 2 months and I have not heard anything..every time I call I have had to hunt down the store manager..I have also contacted Customer service twice. STAY AWAY

Angry

I bought a bedroom set from this company (cash), then changed my mind two days later because I found better quality some where else. The didn't have the furniture in stock so there was nothing to return. The unprofessional staff has been very rude in my efforts to get a refund. I was told 10-14 days its been almost 30 days. Everytime I call I get the run around. This company has poor customer service and cheap furniture. Lesson Learned!!

Dissatisfied customer

I will be reporting this company to the Attorney General and Department of Labor division due to the nature of how you treat your customers and employees.

Horrible furniture

My furniture bedroom set is not what they had on display. My frame came with three flimsy boards smh e

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