89 Reviews For American Airlines Headquarters & Corporate Office

Worse Airline EVER

Do not waste your time or money flying American; the employees are inept, forget bad customer service; there is NO customer service! Do the country a favor and let them fold!! It's a worthless company with zero integrity and pride...pathetic!!

E69958298

Great everything

aa you should be ashame

I took a flight from now to greensboro they tore my baggage up so bad it is not usable. I was told someone from corporate would contact me to fix it. Corporate said no Greensboro fix it. Then I was rd it was in process .then I was told to drive 1. And a half hours back to the airport to send it back at my expense. I just paid them $120 to fly 3.bags that as ripped.up...now spend $80.to bring it back to you.? I'm a senior citizen. Shame on you aa!

Service Pet Denied boarding until I paid the 125 dollar pet fee.

My daughter tried to fly home to San Francisco with her service dog but the American Agent denied her animal boarding as a service animal even though she is registered and we had all of the documentation that the American Airlines website required. We even went to the airport to confirm that she could board the day before and the counter agent said it was okay. Only after I paid 125 dollars for a pet fee were they allowed to depart. We had no choice as she had to get home. By the way she flew to Evansville on Delta with the service dog and had no problems. Everyone with Delta was more than helpful Do not ever fly American Airlines if you are handicapped or have special needs.

award mileage not credited

I have a AA Advantage account for over 14 years,trying to know why a recent mileage of 3,000 has yet to be posted on my account. several calls and e-mails to American Airlines and still don't have an answer!!!!!!

Horrible and Uncaring

Never use American Airlines to transport an animal. They lost our cat at Newark Airport. He was supposed to leave at 1:15pm but they forgot him in a cargo location and now I can't even get a straight answer out of Newark. They first said they didn't know where he was. Then they gave me wrong flight information. Now they say he'll end up in Ohio at midnight - after the cargo & ticket offices are closed. His adopters are driving from Kentucky and now will have to wait an extra 5 hours ... if their new pet shows up at all.

The worst customer service EVER!

We were required to check our CARRY ON BAGAGE which was damaged. Why allow passengers to carry on a bag when you are just going to take it away and check it. Charlotte in baggage at Las Vegas said they are not responsible, and could not give me a corporate office phone number, must be a BIG SECRET! Will NEVER fly on American again.

Flying submarine

We made reservations in mid March for a September flite from Kansas City to Chicago. When we arrived for our early morning departure, we found that we were stuffed in what amounted to a flying submarine and were seated in the third row from the rear. I am claustrophobic and the combination of this rear seating and the cramped seating arrangement made for a most difficult flying time. Clearly, passenger comfort is of absolutely no concern to this airline.

Angry Customer

I was told a employee found my ioad mini and now all of a sudden it is no where to be found. I have tried atleast 15 phone numbers. I spoke with atleast % people and no one can help me or give me someone who can investigate this matter. I am very dissappointed in AA. I will continue til I get my ipad back. Even if I have to contact the news. #Thieves

Free Tickets

I received a promotional offer for two free tickets for anywhere in the US. When I tried to book them the agent told me these were no longer valid as the promotion in my area ended a week ago. When I mentioned this deadline is not written anywhere on the postcard she replied there was nothing they could do but offer me a cruise. I wasnt aware AA was in the cruise business. The postcard I received only has the AMERICAN AIRLINES name on it. It says nothing about a third party. AA is this really how you do business?

Worst airline!

This airline is absolutely ridiculous. I was going home to visit my family from college. I was supposed to leave on the 17th of July and the night before I got a call saying my flight was cancelled. I flew out later that day into Dallas. I waited for a delayed flight that then got cancelled. They tried to put me up in a Super 8 in a bad area in Dallas. I had to change my entire travel plans because my family and I were going on a vacation because I wasn't a priority so I was going to be in an airport all day. After my trip the day of my flight returning home I got a call saying my flight was yet again cancelled. I did rearranging of my travel plans because I needed to get to work the next day. When I got to the airport my flight was delayed so long that I would miss my connecting flight making me stranded in Dallas again. Words can not explain how absolutely ridiculous this airline is. Trying to get ahold of someone to complain to is next to impossible. I will never fly with this company again.

complaint

Loss of my bag has made a difficult trip even more stressful. My mother is having cancer surgery in the morning, and I have only the clothes I am wearing. I was assured when I flew out of GRK that my bags would meet me in Detroit, of course that did not happen. I was told that my bags would be delivered tonight it is now after 10 PM.and I have not receive my bag. I am very disappointed in American Airlines, and feel there should have been some compensation for clothing till my bag was located or arrived. I am very tired and have to be up very early to take my mother to the hospital. Am I expected to sit up all night and wait for my bag? I was told my bag would be in by 8 pm at the Detroit airport, and that it would be delivered to the address I supplied, needless to say I am frustrated,if it does not arrive tonight what am I to do? Mary Young

Flight and bags

I have had the worst experience with American Airlines. From the beginning the trip got over booked and my husband and I didn't get the sits assigned but had to wait until almost the plane left. This was with another three families waiting on the same. They promise that if we got on the plane the bags too, we got to Aruba on flight 495 and not our bags. Now we are tourist and left with nothing to wear. I called but the next day they were rude and didn't deliver it. Now I have lost one day of my vacation and yet the airline said its not responsible. I would like to know who because I am by the beach and don't have my clothes and personal items.

This is a waste of time obviously from the looks of other posts here

My experience is pretty much like most here that have already posted their experience and it was AWFUL! Delayed flight had me stranded and dumped on the streets of LAX by your ticket agent that sent me on a wild goose chase to another airline which she KNEW had no other flights available. Folks, let it be known that AA does NOT give hotel vouchers for delayed flights. I also paid extra for window seats in which I did not get on the flight from DFW to LAX. I don't expect any response from you but I on the other hand, WILL convey my experience through every avenue I can to say NEVER fly American Airlines.

Baggage Damage

While my flights have always been great on American Airlines, I am a little disappointed with the way a claim for damaged baggage was handled. A piece of luggage was damaged on a return trip from Japan and it took two weeks before I received a return call from a representative, only to take my claim and tell me I had to return to an American Airlines office with the piece of luggage to complete the claim process. I believe I have to travel back to my airport which is about 40 miles one way.

Get a life

To those of you who worship Glenn Beck--get over it! I agree with the poster who stated there should be a cap as well as a minimum age on sitting in the exit rows. Likely the airline doesn't want to deal with age discrimination suits. Shows how very selfish some old folks are playing with passenger's lives like that. Lost luggage--it is what it is--do you even realize how many pieces of luggage go thru the system on a daily basis. It isn't that no one cares, it is just a matter of logistics. Rudeness? Goes both ways.

mileage

I HAVE Hd an aa card for 8 years and have been lied to over and over again. CITI BANK IS VERY RUDE ALSO.

disgruntled customer service

have been trying to contact a "person" at AA. only get option of taking a call back and getting in line. have been waiting for 5 hours for a call back regarding a wrong reservation. This is by far the WORST PROGRAM i have ever run across in the airline industry. Totally misrepresented by the mechanical voice on line. Suggest you find a better airline with better service. try JET BLUE

THE WORST

The most useless and confusing computer/telephone support I have experienced in my 63 years - with any business of any kind. I give Zero stars - I could not, so I gave 1. Too high.

Delayed young kids in DFW airport due to no crew

I am very disappointed in this airline right now, because you have proven to be unprepared for the eventualities of a crew not being on time, thus leaving my three kids trapped in the DFW airport. That is completely unacceptable. When I pay for a flight I expect it to be on time or as close to on time as possible with minimal delays. A delay of not having a crew where a flight is over 1 hour delayed is not acceptable form of delay. You should always have a backuyp crew ready to handle eventaulities as this, and leaving three children stuck in an airport and no explaination as to a good reason why you don't have redundant crews on standby for this exact reason is a very bad business practice and will eventually turn people against flying with your airline. I want this fixed now, and I believe we deserve some kind of repayment for the time lost and the delay caused by the airline not being prepared for this type of problem.

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