American Airlines Corporate Office | Headquarters Contact Phone Number & Address

Shirley Billingsley	11/30/11
I think American Airlines, should put someone like me in there, to straighten out this mess. No bankruptcy was needed. This problem happened several years ago. I could straighten out that mess without a high education, but with more common grounds, and a lot of common sense. It's simple and easy, but your airline is in trouble, by listening to those with a higher status.

Frederick Olsen	11/15/11
I attempted to book a window seat (full fare - no "deals") in August for a December flight...to no avail. A Mr.Jeffrey Thompson attempted to placate me with how seats fill up 6, 8, and 12 months in advance. Come-on, 4 months in advance and there's not one window seat?? Looks to me as though "they're" reserving seats for themselves. So-be-it...I'll not fly American again.

Jerry Wheeler

11/14/11

Never get an answer from customer relations. I am at 6 emails to them and yet a response. I have been on hold for 32 min now......................................................................................................................................................................................................................................................................................................................................................................................still hoilding 33 min.............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................still hoildin 34 min ....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................35 min.................................................................................................................................................................

Nancy Rech	10/18/11
I had a very difficult situation regarding a missed flight for a client who is a disabled veteran. Cara W from the corporate office worked with me and resolved the situation. She is fantastic! I would definitely fly American Airlines anytime and anywhere. Great, great customer service!! Thank you!!

Carolina	9/26/11
terrible airline...poor customer service...overcharging...and now charging for baggage when flying overseas! didn't have much choice on this flight but will never fly AA again! I said that back several years ago after flying AA to and from mexico. Had most horrific experience and AA made it so much worse. Will fly another airline from now on. No matter the cost!

8/10/11

I purchased tickets for my aging parents last Christmas, and had to cancel their trip because of health reasons. The two tickets were roughly $1000, I called to explain my parents would never be able to fly again because of their age, and since I was the one who paid for the tickets, could I use the voucher for my family to go and visit them. Obviously the answer was "NO" because that is what was written in the policy manual. When they responded they said "we hope you understand our decision".
My questions is how would they expect me to understand. Ethically, I paid for $1000 for services that were never performed I would think they would have a sense of obligation to honor their end of the deal. Unfortunately, all I can do is write a nasty blog and continue to wonder how these companies made it to the level they did.
If I could rate them with a fraction of a star I would!

Another AA Victim

8/22/11

Welcome to the skybus company that hires criminals and treats customers like chit.

My families vacation was ruined by the thugs that work at Miami AA Baggage service.

They rifled through 5 of our bags taking electronics, jewelery and brand new clothing to the tune of $5,000. It is incredible that they were even able to leave their workplace with what had to be a couple of suitcases worth of my property.

To add insult to the theft, AA has not made any contact with us after the claim was submitted 5 weeks ago (we did get the "sorry" postcard).

I will never travel with them again

I Know My FMLA Stuff

8/27/11

"Worked hard for a company that does not care" is clearly lying. FMLA (not FLMA) is the Family and Medical Leave Act which entitles an employee, who meet certain criteria, to 12 weeks of protected absence due to a serious medical condition. A manager cannot "put you" on FMLA. An employee needs to apply for this protection and American is very generous in the timelines it allows an employee to apply for FMLA. I know they give even more time than the law allows to notify the company and submit your paperwork.

It is okay to vent if you are unhappy about being laid off after 10 years on the job but you should still tell the truth.

Linda

9/12/11

I DONT KNOW HOW THEY STAY IN BUSINESS WITH THE ATTITUDE OF THEIR WORKERS. CORPORATE OFFICERS MUST NOT BE IN TOUCH WITH THE EVERYDAY PEOPLE THAT USE THEIR SERVICES. THEY HAVE NO PROBLEM TAKING YOUR MONEY AND TREATING YOU LIKE S---! THE CEO'S MAKE MILLIONS AND STAY IN THEIR LOFTY TOWERS LOOKING DOWN ON US POOR PEOPLE WHO PAY THEIR SALARIES AND LAUGH!!!!!! THEY ADVERTISE GREAT SALES AND WHEN YOU GO TO BOOK A TICKET THEY TAKE DOUBLE THE ADVERTISED PRICE OUT OF YOUR ACCOUNT AND THEN REFUSE TO REFUND YOUR MONEY OR THE DIFFERENCE BETWEEN THE AD AND THE ACTUAL PRICE THEY CHARGED, THEY USE THE EXCUSE OF "ITS NONREFUNDABLE" SO FLY OR LOSE YOUR MONEY. NO MATTER WHAT YOU TELL THEM ITS THE SAME STUFF TO DAMN BAD YOU SCREWED UP ITS YOUR FAULT NOT OURS SO EAT THE BIG ONE. SHUT UP AND TAKE YOUR LUMPS! YES I WAS TOLD TO SHUT UP I DIDNT HAVE A CASE AND I SHOULD FLY OR GIVE UP 375 DOLLARS OF MY HARD EARNED MONEY PERIOD THAT WAS WHAT THESE PEOPLE SAID AND WHAT THEY OFFERED WAS NOTHING NOTHING TO FIX THE PROBLEM NOTHING TO FIX THEIR ADVERTISING NOTHING TO FIX THEIR RUDE BEHAVIOR JUST PLAIN NOTHING. I HAVE TO FLY OR LOSE BUT I PROMISE I WILL NEVER AMERICAN AGAIN AND I WILL TELL EVERYONE THAT I KNOW NOT TO AND I WILL POST IT ON FACEBOOK I WILL TWEET I WILL ADVERTISE MYSELF SINCE APPARENTLY YOU CAN SAY ANYTHING IN AN AD I WILL DO WHATEVER I HAVE TO TO MAKE SURE THEY GET THE MESSAGE. WE ARE THE PEOPLE WHO PAY YOUR SALARIES WE ARE YOUR CUSTOMERS IF YOU DIDNT HAVE US YOU WOULDNT HAVE A JOB, WE ARE THE ONES WHO MAKE IT POSSIBLE TO KEEP YOUR PLANES IN THE AIR AND YOUR CREWS AND STAFF OFF THE UNEMPLOYMENT LINE!!!!!!! THE LEAST YOU COULD DO IS TREAT IS WITH RESPECT AND ACCORD US THE DIGNITY WE DESERVE AS HUMAN BEINGS. I WOULDNT EVEN HAVE GIVEN THEM ONE STAR BUT THE DIDNT GIVE ME A PLACE THE PUT NEGATIVE 1000000000000000 STARS! NEVER AGAIN! EVER!

Thomas	9/13/11
I asked these people to turn down the air conditioning three times on the way home from LA to NY. A long flight of freezing discomfort. I go out of my way to fly annyone but these people. Despite everyone around me covered in blankets: they did nothing. And what's more I feel kike I am threatened when I complain!!!

Ida Ritter

8/25/11

Last year I travel with American two times and one time this year, I had the worst customer assistance and also when travelling this year I had hurt my lower back and require assistance, when coming back from Panama and arriving at the airport in a whear chair when ask for assistance with my carry on peace to put in the compartment above seats the flight attendant told me if you cannot carry that you should not have it with you, we are not suppose to help anybody do that, very nasty and then one of the passengers very nicely help me, when he saw that he try to help and then I refuse, I got his name and reported him in Miami and then to the customers relation dept.

Last year when flying over we were detain at Ohara airpot in Miami because the plain was defective and for more than one hour and half were inside the plain until finally they let us out, we lost our connections I lost mine in Miami to Panama and for the next days I could not get any flights, then we ask for our luggage me and other passengers they called at the field and they deliver our luggage right there instead of the baggage claim area downstairs, when ask how we were going to take that from there across the airport out, one of the agents said it was our problem, then i complain to another counter and she order us a cart to put the luggage and then push it how is that?

When taking my mother's ashes in another flight last year, the plain was again fixed while we were inside and when arriving in Panama were going in circles until they found us a place to land because the plain was two hours late.

They fix everythig by sending us a voucher for pennys instead of training their agents not be so nasty and treat us better, but then they charge us $150.00 if change the reservations, $150.00 for a third luggage, $30.00 for the second one and $100.00 if the peace goes over 50 pounds. No regulations or any kind of respect for us passengers, only because we have no choice and have to take their services one way or another, our government should regulate those abuses committed with us and not let them get away with all this.

Heloise	7/10/11
At last, someone comes up with the "right" asnewr!

The Rutledge & Carpenter Family

7/11/11

We write this letter as a collective complaint due to the lost of luggage on our trip to Freeport Grand Bahamas, and on our return trip to New York. On Sunday July 3rd, 2011 my family left JFK bound for Freeport Grand Bahamas, with a connecting flight No: 4985 in Miami, upon our arrival in Freeport it was discovered that two of our luggage�s that was suppose to be checked all the way through to our final destination, had apparently been misplaced and was possibly off loaded in MIA. The ground staff at the (Freeport) lost baggage counter, where I spoke with a agent there whom was very rude and unprofessional, who said they would call to inform us when the lost baggage was located and sent to the resort, throughout the night we made a total of 15 calls to American Eagle and American Airlines, and kept getting bounced from person to person.
The next morning Monday July 4th, 2011, we went to the front desk at the resort we were staying only to find that the luggage had been delivered in the middle of the night without being informed that it had been located and delivered.

On July 8th, 2011 on our return flight No: 4925 from Freeport Grand Bahamas, we were informed that our connecting flight No: 1412 to New York (JFK) was cancelled due to weather conditions and that upon our arrival in Miami we would have to go to the Customer Service Desk to re-book our flight to NYC (JFK), upon our arrival in Miami we proceeded to the Customer Service Desk and was informed that all flights for the rest of the day was cancelled and that we could be placed on stand-by for a 10:25pm flight but it wasn�t a guarantee that we would be on that flight, so we decided to rebook the next day July 9th, 2011, we inquired about our luggage and was informed that upon our arrival at JFK we should go to the Baggage Service Office at JFK and our luggage would be there waiting for us because it has been checked all the way through to NY(JFK).

July 9th, 2011, upon arriving at Miami International Airport, we reported to the gate printed on the tickets, we sat in the waiting area for a half an hour before we decided to check the board only to find that the boarding gate was had been changed to a gate all the on the other side of the airport, That we just made it to the gate with literally moments to spare, there was no announcements made and even at the original gate there wasn�t anything on the monitors were as on other monitors had these changes posted. Had we not look on the Flight Board we would have missed our flight.

Upon our arrival in New York (JFK), we were informed that our luggage was still in MIA and that we had to put in a claim for it to be sent to NY. As we were trying to explain to the staff that we were informed by the agents in MIA that our luggage would be in NY we again were confronted with rude and unprofessionalism by staff. We put in the claim and were told that our luggage on the next flight from MIA to NY and that it would be delivered sometime this evening. Then on July 10th, 2011, we receive a automated phone call saying that our luggage still hasn�t been located, so we called and sat on hold for 35 minutes and then finally got a live person to speak with again we explain the situation and again another claim was put in because it appeared that the first claim from July 9th, 2011 never made it to Miami, as I explained to all involved that in the missing luggage is medicine that needs to be taken daily. Still we have no whereabouts of our luggage.

We find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. We have certain items inside which is completely irreplaceable. Now you can see why we�re frustrated with American Airlines and it�s associates as well as its staff. The level of miscommunication by your staff and its associates is just unacceptable. We believe that American Airlines needs to take full responsibility for the inconvenience we suffered due to your company�s inability to communicate within the airlines and its agents.

We expect to be compensated in the form of vouchers or similarly made whole or we�ll have no other alternative to file a complaint with The Department of Transportation�s Aviation Consumer Protection Division as well as issue legal proceedings against American Airlines and its Associates. We do however hope that such action will not be necessary and that this matter can be amicably resolved.

Yours Sincerely,

The Rutledge & Carpenter Family

BOB

7/11/11

I cant agree more with most of was said above. Trying to get to someone to try to help you is like trying to get into the white house. The folks on the phone were polite, but all they would do is apoligize for not being able to help me. I am so frustated, but will not give up, because that is what they want you to do. If they would ever allow to speak to a resolution specialist, and they could not help me, that would satisfy me. So I am befuddeled.

Tommy	7/11/11
Alakazaaminfortmaion found, problem solved, thanks!

DOUG KELLNER	7/21/11
WITH THE U.S ECONOMY IN ITS WORSE SHAPE SINCE THE GREAT DEPRESSION, HOW COULD YOU AWARD AIRBUS THAT HUGE AIRCRAFT ORDER. MAYBE YOU SHOULD CHANGE YOUR NAME FORM AMERICAN TO EUROPEAN AIELINES. YOU NEVER GET ME ON ANY OF YOUR FLIGHTS.

DK	7/21/11
HOW ABOUT AMERICAN AIRLINES THINK ABOUT BEING AN AMERICA AIRLINE, INSTEAD OF BUYING ALL THOSE AIRBUS AIRCRAFT FROM EUROPE.

	7/23/11
you people suck!!!!!!!!!!!!!!!! am never going to fly your airline an for sure tell everyone how much you are unprofessional YOU SUCK

Leti Rodriguez

7/26/11

American Airlines corporate message,"Customer Loyalty" Enhanced Customer Satisfaction" Really! American Airlines failed in providing secial assistance to a disabled senior, changed seat assignment although special seats were already reserved and noted on the reservation.

In addition to the failure to provide a wheelchair and special seats assignment, AA tried to charge excessive baggage fees that did not comply with their "posted baggage fees and weight requirement.

Their customer relations department needs improvement in Quatiy Assurance. They are not effective in resolving issues but effective in defending the airline. In simple words, they don't care about customer satisfaction.
Perhaps this airline should change their name to; Anti-American Airlines.

Peggy Nuoffer	7/3/11
Words cannot express my total dissatisfaction with American Airlines! The crew was cold and barely looked at the passengers. Upon boarding, a female staff member was absolutely ballistic about carry-ons and was literally grabbing baggage from us. Once on the plane, there was ample space! I'll avoid American in the future and encourage my friends to do the same. \

Husband overseas

5/24/11

Well, my husband usually flies Delta-we were going to try AA for the first time. After holding for a rep. for 45min. Yes I said 45min after she answer was excited and she didnt have any answers for me and HUNG UP on me. WHAT? I cant believe this airline is so bad. We will never fly this airline again and if we can find another this late not this one this time. Why this airline use to be friendly and care. What happen? Sad excuse for an airline -oh yes and Shasha were you on drugs or drinking when you dealt with these people.

Summer Dickey	5/20/11
Worst customer service I have ever experienced. Extremely rude people.

dissed Pre traveler in a big way

5/16/11

At one time American airlines was a greatly respected name. Especially in Texas. I hold a reservation with my name spelled wrong by one letter,a simple key stroke. They want to charge me or the travel agent $150 to change that simple key stroke. When I asked to speak to a supervisor I was basicly told tough and that I shouldn't have used a travel agent. Pay attention travel agents that think American is working with them. My travel agent recommended them as did my cruise line. A resolution specialist couldn't resolve anything and when I asked why they had resolution specialists she said to say they were sorry that they weren't going to change their policy. I thought I was getting ripped off for baggage etc. ONE HUNDRED FIFTY DOLLARS to change a key stroke on tickets that haven't even been cut yet. I suppose there is no way I will get out of these tickets if I try to cancel. At best they will want me to use them within a year and I never want to see them again. I have gotten the same canned replies form their contact by email center as others above have. Sasha, hold on Honey, I expect you will have an American moment yet.

Chuck Reinhart

5/17/11

After flying American Airlines,Continental,Alaska/Horizon and United Express, I will never fly again. The CEO's of these airlines should try their products and services incognito. I intend to notify the CIA not to use water boarding to interrogate their terrorists just put them on board anyone of these airlines for four hours straight. They will tell all. How can I give a rating to something that doesn't deserve a rating?

D.D.D SMITH	5/10/11
I RATE AMERICAN AIRLINES ON VERY POOR IN CUSTOMERS RELATION IN ALL MATTERS I WROTE AND SENT MESSAGES CERT. BYE USA MAIL, FAXED LETTERS AS WELL AND ALL I GOT BACK WAS GENERAL LETTERS/MESSAGES SAYING THANK U 4 YOUR MESSAGES/LETTERS WE RECIEVED AND THEY'RE ALLLLLLL COMPLAINTS NOTICE!That's when U say GOD DAME! Shame on them because now it's in going into Legal Matters!

Sasha	4/26/11
I LOVE AA!!!!!!!!!!!!!!!!!!!!!!!!! BEST AIRLINE IVE EVER BEEN ON!!!!!!!!!!!!!!!!!!!!!! I WILL NEVER STOP FLYING WITH YOU GUYS!!!!!!!!!!!!!!!!!!! GO AA!!!!!!!!!!!!!

Worked very hard for company that does not care

4/21/11

I worked for American for 10 years and got laid off after I coming back from a medical leave becouse my manager failed to put me on FLMA. It states in their handbook that if an emplyoyee is out for more then 2 consective days, the manager should advise the employee their FLMA rights. This never happened and my job was not protected. My MD stated that she was going to help the displayed people find a job. I interveiwed over 10 times for a postition, many which I was OVER quailifed for 2 of the jobs I had already done in the past and I was still not hired. I held back the past year that I was there that a MD hit on me and sexually harrrassed me in fear of losing my job. American made me sign a document that stated that if I took severance pay, I could not sue them. They were unaware of the sexual harrasment.

Withheld

3/29/11

I reported an airline captain for stealing from his flights. He's been kcocking the airlines dead for years stealing liquor off his flights. I was referred to an independent watchdog agency known as Ethics Point. I thought I was anon when I phoned in the tip. I was very clear that i did not want my name used and wouldn't you know it? Ethics Point no only did not forward the complaint to Ameican, I could almost swear that they tipped the captain off. Within a couple weeks my car was totally keyed. Not only did i face the wrath of a thief, he also was sent to upgrade school to fly different equipment. Never again will I get involved with trying to keep my travel costs down. It's no wonder I'm paying an arn and a leg to fly. With all the employee theft and high price of fual you'd think the airlines would fire these people instead of rewarding them with upgrade training.

dissed travler	4/1/11
mean spirited not helpful overpriced could care less about their customers

Kevin Mack	3/11/11
This airline is the worst in the entire industry. Discrimination at DFW against white passengers. Hispanics allowed to board with oversized bags but whites forced to check bags that are a half inch bigger than their stupid sizer apparatus. Don't fly American. Ever!!

	12/2/10
worst costomer service! never take responsibilty for problems! always passing the buck-