Amc Entertainment Inc Corporate Office & Headquarters

I went to the Monterey Park movie theater in Southern California a few days ago and had purchased the tickets through Costco for your reduced price of $8.50 instead of $11 at the door. My ticket was not honored for points which are very important to me as I am a retired person. Any and all benefits for free sodas, popcorn, admission are always appreciated. The ticket itself was excepted but the points were not honored. I paid $12 to your movie theater for one year membership to acquire these benefits. Your competition, Edwards theaters does not charge a membership fee and also the system accumulates a lot faster than yours. I will not be joining your membership any longer and either will any of my moviegoing friends. They and myself are very unhappy with this new policy. With the economy the way it is you should be offering as many benefits to moviegoers as possible to get them into your theaters. With cable TV, streaming TV and movies, other movie theater chains available you should be more concerned with your customers and not take the chance of losing them. PLEASE change your policy to the way it was.

I am so disappointed with my movie experience at this theatre. I purchased tickets on the fandango website for the 11:40pm tyler perry temptation movie. we got to the theatre at about 11:50 after the temptation movie on opening night and was told very rudely by the girl in the ticket booth that they were closed and that we had to go to fandango to get our money back. we asked to speak to the manager and she said she was the manager. We explained that we had purchased tickets and had confirmed seats but were told that we couldn't go in. I have been calling fandango for the past two weeks and have not been able to speak to anyone. I then found an email contact for cs and sent and email two days ago. no response. I finally found a theatre rep number (apparently you have to work for the theatre to be able to speak to someone. after a very lengthy conversation I was told guess what??? I have to go back to amc for my money. I am so frustrated and I just want my money back. this experience has been one of the worst movie experiences ever!!!

My son and his date went to AMC last Saturday night, they both have down syndrome. The theater now has assigned seats and according to the manager they were in the wrong seats. Instead of taking them to their proper seats (they did have their ticket stubs) they were forced to not only sit in the back of the theater but were seperated. The manager took advantage of two teenagers with mental disabilities. This is unexcusable. We will never go back to AMC nor will many of our friends.

You need to review your policy on gift cards. If one is lost, you gain free money, since there is no way to know what the numbers were on the card and that is all that is currently used by AMC to allow use. You need a system to record gift card numbers like Star Bucks and other businesses so users can gain the full benefit of the card given them.

I just wanted to make you aware of something that happened at the amc 8 in garden city long island. My wife and I went to see Argo this past Sunday afternoon, the first movie we ventured out to see since she became wheelchair bound. We purchased tickets and went in to go to movie and elevator was not working. I asked for someone to look at it but staff was to busy . I asked for myomere back and the told me to wait on line . Line was long and it was bitter cold. I know the economy is bad and staff is shorthanded but senior citizens and handicapped individuals should get a little consideration . Thank you

Working for AMC was fun but money wise it is not a good decision. I worked at AMC for about a year and a half and only got paid 7.25. The theater I worked at was nice and the staff for the most part were nice also but the constant struggle of living off of 7.25 and trying to save up for college was a heartbreaker.

When we first started going to the dine-in theater we thought it was great - but this weekend Jan. 12, 2013, we went to see Jack Reacher at the fork & spoon. I have to say that the quality of the theater has gone done considerably. It was dirty, not clean at all. We ordered two drinks and popcorn, this is he second time going there and ordered drinks and popcorn and never got the popcorn both times. Of course it was on our bill and it was taken off after we had to mention to our server that we never got it. I just think that your servers have to be more aware of what's going on with the people they are taking care of. Also, somehow between movies, some group of people need to clean those seats, the trays, the floor. Its gross and I just may think twice about going back to be honest. Management needs to step it up a notch, really. Thank you.

I went to the 11:20 showing of O Dark 30 this morning in Woodland Hills. During the trailers a man walked in with a guitar case strapped to his back. A group of us walked out into the lobby were the supervisor said,"it's OK, he's a regular." In my book in light of the recent shootings, and the nature of the movie, there was a total lack of common sense. There were people in that group that said the local news stations would have a field day with this event and how the supervisor handled the situation. I have gone to many movies at that theater. The experience today was completely unacceptable.

It makes know sense to stand in a line of 20 people for 20 minutes because you have one person running the ticket! Three people running the concession stand and three more people standing around trying to avoid doing anything!

We were planning on seeing Texas Chainsaw for months. My boyfriend and I finally get to go. I didn't have my ID though because I had recently lost it. So we got a couple to buy my ticket (with our money) we get in and a woman asks to see our ID at the ticket booth, I said I don't have mine but I'm of age, and She said I'm sure you are but you can't go. He can go though. So I go exchange the ticket for Lincoln because I wanted to see the movie with him, she told me where to go and when she turned around I ran to the theater. 5 minutes in the movie someone sits behind me and taps on my shoulder, I turn around and it's her and she tells me to get out. I told my boyfriend to get his money back and they wouldn't give him a refund because the time had passed. The movie started at 8:15 and it was 8:40 when we asked and I ask to speak with the manager and he says "sorry you could've got your money back if you didn't waste your time trying to sneak Behind us." I stated that he had paid cash so why not. He did not do anything. It was a really con thing to do, they were very disrespectful and I would never spend my money there again.

So i was all excited to go watch the movie hobbits with my girlfriend. The movie started then 50 mins into the movie the screen goes black. We waited 15 mins to get it fixed...so the movie continued then 20 mins later it went black again. Two of the workers came in and told us that the light bulps went out and they cant fix it. Not only that they said we cant get our money back cause its pass hours and all the registers are closed. Then they gave us a free pass to come back some other time and watch the movies. By far the worst experience ever i will call coporate monday and demand my money back because i am not stepping foot in that amc in barton creek mall in austin texas again. We got kicked out the place and said come back another time poooorrr service!

Over the last several days AMC theaters have been handing out the wrong ticket stubs. You walk up to the window, tell them the movie and time. They give you your total, you pay, get your tickets and walk away. Only to discover that you received tickets for "The Hobbit". This has been happening over and over despite complaints from customers. The theater acts blasé about the whole thing; responses like ..."it doesn't matter it costs the same." "It's not a big deal, just go to the movie you want yo see." Really? Are we now fraudulently stacking our pockets and the critics pockets with "pretend" movie speakers. I thought thus was a simple error the first time, but for it to happen again a day later. On top of that friends have been posting in face book that they too have been having the same problem in other AMC theaters. I wonder what the actors and producers of them ivied people are actually watching feel about being jipped by AMC. (Lawrenceville, GA)

It is grand that your AMC 12 in La Jolla, CA, participates in the Metropolitan Opera broadcasts both on Saturdays and then the Encores on Wednesday eves. We always attend--usually the encore. Please keep up this good work. However, last night at TITO the sound was quite poor a good bit of the time. Please check on this as the sound is a very important part of opera. I would be glad to hear from you. Thanks. PS we not also attend other AMC 12 showings having gotten to know you.

I have never been so upset with a business,you have not only violated people rights,you feel,that its more inportant to take money from people and then searching them for phones?really?give me a break!you will ''NEVER'' get another penny from me or anyone I know!and I will be contacting the news to investigate this!HOW DO I KNOW OUR PHONES WERE NOT GONE THROUGH?yeah like I trust any of you to be honest!have fun dealin with the press!like we don't have other thing these security personel can be doing!whats wrong with you people?Edina Southdale!

I currently work at AMC. I requested time off from December 31st to January 5th so I could propose to my girlfriend of 5 years. I was more than willing to work every other holiday (thanksgiving, Christmas, Christmas Eve etc...) with no extra pay. When I sent the request in, it was immediately denied. When I was hired at AMC over 2 years ago, I was told that I would be able to take at least two main holidays off. Has this changed? AMC promotes flexible work hours but I have come to know that as a lie.

We have gone to AMC theaters in Deptford NJ for years. and for years they have been dumps. The Deptford 6 AMC is the worst theater ever. It is dirty, smells like a toilet in the theater with blankets covering some wet seats from leaky roof and a aur purifier plugged in the back of the room. Then something ran across my shoe halfway thru the movie on Saturday. I will never ever patron AMC theaters in Deptford again. They are so dated and run down. You have nerve to charge $9 admission. I'll drive half hour to newer clean box offices.

I was wondering why your employees do not receive time and a half on Holidays. Do you think that it is fair. For them not to receive it. After all the come and do there job,.to please and help the customers enjoy the show. I feel your company should show your employees you appreciated the work they are doing. After all it is the Holidays. And they work hard. Just wondering

I cannot tell you how disappointed I was today as I stood in line to purchase my tickets to Argo and the gentleman in front of me said ticket for one please and I'm military, the response he was given was just so you know sir our military discount is only good after 4. First thank you for giving those who fight for us a discount, but secondly serious on Veteran's Day you couldn't offer that all day! You should be embarrassed and ashamed!

Ben, the local manager of AMC Cherry Creek Denver just insulted us so bad we actually had to leave the theatre. He should be ashamed of himself. What a despicable creature. He falsely accused us (both professionals) of trying to get into the movie without paying even though we were told to enter by somebody who was unable to offer us seating in an adjacent theatre. Ben actually hunted us down and approached us aggressively, demanding "to see our tickets". When I told him we were informed to proceed into the theatre, he forced us to leave (despite NOBODY in the theatre with an upcoming movie in 10 minutes). Ben is a complete weak soul who deserves bad karma.

10/13/12 visited AMC theater woodinville wa. argo was the movie, film quality was grainy, and had a brown tinge to the colors! fair at best! is this what you offer in todays hi tech world for $8.50? you better do better than that if you expect me to turn over my hard earned dollars!