Adobe Corporate Office | Headquarters Contact Phone Number & Address

Richard Berger	4/24/12
Adobe pushes a software update that renders my Professional version 10 incapable of saving a .pdf document on the net, then wants to charge me $39.00 to fix their mistake. They must have received a bailout from Obama

Mel

2/23/12

Customer service is ridiculous.Been waiting for my Student approval in order to get my Serial Number and still nothing. Customer Service is just pushing me around from one representative to another and making me wait longer then i should. And i have to pay for it by not being able to work on my designs and failing.

Had to give my product code to one of them and now adobe says it doesn't exist anymore???

The Response time is too long. The representatives are not knowledgable.

We should be able to use the product the day its purchased and not have to play around with Customer service for days or weeks just to get a Serial number.

Sean Howell	10/24/11
I will be writing to the Adobe Corporate Office about the condescending tone from their technical support staff in the Phillipines. When I asked to speak to a supervisor "Bruno" told me that he didnt have one.

Frederick J. Schmitz

7/19/11

Warning------Avoid this software------Warning

I am really dissappointed with PHOTOSHOP ELEMENTS 9 from Adobe whose reputation I thought was first class. I thought Adobe stood for Great quality, a reputation for trouble free performance and products that meet all my photographic needs.

I have owned these programs all the way back to photoshop album thru Photoshop Elements version 7 of this software. Never had a problem with any of them.

Then I made a big mistake by ordering and installing Adobe Photoshop Element 9.

First of all I have been using computers for a long time and have windows XP, Windows Vista and Windows 7 computers. So I am not a novice at this stuff.

Just like all the other customers who bought this software for Windows 7, after a few weeks the Catolog froze upon opening.

I contacted Adobe customer/tech support at 800-833-6687.

The first call I was introduced to Shivam. He tried to recover my catalog but after more than an hour on the phone he informed me that all my keyword tags are gone. I have several thousand pictures in this catalog so I asked him is that it. He said all is lost.

He finnaly said that my only choice is to import them into another catalog and rekeyword them. I explained that this would take days to complete. He said he would leave the case open in the event new information came available (Case number 182480094). I have the old windows vista version of Photoshop Elements 7 on another computer.

I called again several days later and tried to expain the situation with version 7 on my Vista Computer. The techs are all from either India or someplace in Asia. I could not understand this fellow so I asked if I could speak to someone in the USA and he hung up on me.

Call number 3 took place today. I spoke with Jeffrey from overseas someplace. He was very nice and spoke pretty clearly. He said I would have to export the Photoshop Elements version 7 to a hard drive and then call him back. Since the waiting time is quite long to get thru to a technician, I asked if he could call me back and he said he would in one hour. It is now 4 and one half hours later and I think he isn't going to call back.

I trusted the Adobe name so much I even bought Photoshop Premier Elements. Now I am out 100 dollars and have not got a working photo program.

To save other customers this very bad experience, I am also sending this report to PC World, Popular Photography, Shutterbug, Fry's Electronics and B&H Photo Video. Naturally I will also send it to Adobe’s corporate headquarters.

Maybe I can save other people who are looking for a photography software program the grief I went thru.

If you wish to contact me with more on this horror story call 530-242-6183.

Frederick J. Schmitz

Steve Mol

7/5/11

Adobe is a bunch of THIEVES. The software works great - but they use bait and switch to get you to pay more and more and more. I've been most recently offered an upgrade at (what I consider to be an expensive) $850. While attempting to take advantage of the offer, they needed to first "refund" my previous purchase of $300. Since I could not afford to pay $850 AND wait for my $300, they told me to wait until I received the $300. Now, to buy back what I ALREADY HAD was $900. The upgrade is now $2,500.

SL	6/29/11
Product does not work as advertised! Customer service misrepresents the process for refunds. This is the worst customer/company interaction in a very long time. I would not buy their products if I didn't have to!!!

Joseph Rey

12/13/10

Wow...I totally agree with Douglas James' review of Adobe products. I am an art director who has used Adobe software for years (we sort of have to) but getting a human being on the phone who can help is IMPOSSIBLE!

The wait time for customer service support is almost always a half-an-hour. When you do get someone on the phone, it would seem as if they are following a script: they only know what they know and nothing else. I've been trying to get someone from Adobe on the phone who cares about customers and can help me, but to no avail.

If you are not a designer and do not need to purchase Adobe software, DON'T. Try Corel Draw, instead.

Douglas James	10/11/10
Poorly developed product - Product does not work as advertised Poor customer service Poor technical service Representatives are extremely hard to understand Response times from issues are hours or days or weeks, depending on their attitude Overall, i highly discourage purchasing their product unless you want a thorn in your side all the time.