19 Reviews For Adobe Headquarters & Corporate Office

Horrible Service

There was an upgrade offer In April 2012 for CS6 if you purchased CS5. I did by the date listed. Nowhere anywhere was there posted an expiration date for the offer in July 2012. I even posted 5/12/2012 in the forum looking for the link to submit it. I scanned the receipt and submitted 5/13/12. I never received the upgrade. I expected 8 weeks, but with moving and a wedding, I didn't follow up for a few months. Then I was told the offer expired. They offered 30% off the upgrade today, which made it worse. It's now been months of back and forth, no returned calls, no supervisors will call back or be put on the line. Ridiculous. As a professional photographer & videographer with other options, I'll be damned if I spend another dime on Adobe.

CS5 Extended

I have been trying for two months to resolve an issue with Adobe with no help from their useless chats and talking to customer service. To me the issue is not complicated. When I downloaded I had Comcast for computer service. Now I have AT&T. CS5 Extended is is on Comcast whichI no longer have contact with. Trying to transfer my order history to AT&T is apparently not possible. With the Order Number and Serial number they can find that yes I bought CS5 Extended. But I cannot download or get access to the program due to it being under the account with Comcast. The only thing I can say is Buyer Beware

Adobe support of fashion trade show

We would love to have Adobe company as a sponsor of this year event. Philadelphia Fashion Trade Expo Coming to the Liacouras Center September 14, 15, 2013 Manufacturers, Designers, Retailers & Consumers Philadelphia Fashion Expo brings together fashion product manufacturers, fashion product designers, fashion retailers, and the everyday consumer to create and stimulate local fashion commerce, business and job development throughout the region – 360 degrees of Fashion nurturing the Fashion Ecology. Local fashion designers have the opportunity to meet with potential manufacturers, and to interact with area fashion retailers and the buying public. Designers and fashion retailers have the opportunity to expose their brands to a wider audience and to get rid of excess and end-of-season merchandise Visit www.phillyfashionexpo.com

Thompson

I purchased the student edition CS 5.5 right before CS 6 came out. I was able to get the free upgrade to 6 but was never told by Adobe that there was a deadline. When I wanted to upgrade to CS 6 they told me that I was not able to because I was past the deadline date. We kept going back and forth with me sending them information on the purchase of the program and then they came back to me with saying the same stuff again that it is past the date. I was told that I had to go to their website and see that there was a deadline but when I bought the disc who is going to go check their website for anything. I think that it is poor business to offer people free upgrades but don't give the full information on the upgrade. And for one it was a free upgrade, so what would it hurt the company to give it out if it was free and I had proof of purchase? I am a Graphic Designer and the sad thing is that these are the main programs that we use in the industry. I just hate that they were very rude with me the whole time even though it was through chat. Adobe has the worst customer service.

Adobe Shafts Customers

This has to be the worst company out there. I am advising everyone I know to use the "other guys" after just 3 months of buying MC 5.5 I expected to be able to get the next upgrade which after 3 months only you should be entitled to. BUt no, not with Adobe and I will go forth on public sites to warn others so they do not get sucked into this whole. People work hard for money and should not be shafted by Adobe.

Just wanted to tell ya how much I enjoy using photoshop. It is the most amazing product anyone can use with photos......it allows me to create just about anything my mind can imagine.....THANK YOU!!!!!!! THANK YOU!!!!!! THANK YOU!!!!!!

BEEN ON THE PHONE LAST NIGHT WAITED 46 MINUTES FOR A REP ONCE I WAS CONNECTED I WAS ON THE PHONE WITH HIM OVER 45MINUTES HE STATED A 2ND LEVEL REP WOULD CALL ME IN 1/2 HR IT IS NOW 18 HRS LATER NO CALL CALLED THIS MORNING REP ASKED TO PUT ME ON HOLD FOR 2 MINUTES WAS ON HOLD OVER 1 HR HE NEVER CAME BACK WENT TO THE WEB SITE CLICKED THE CHAT BUTTON CONNECTED WITH A GENTLEMAN WROTE TO HIM VIA CHAT FOR OVER 35 MINUTES HE THEN TOOK OVER MY COMPUTER AND TRIED TO RESOLVE MY PROBLEM WITH PRINTING THE ADOBE IS LOCKED IN 11X14 MODE WILL NOT LET U SWITCH TO 8X10 OR ANY OTHER PRESET SIZE HE TRIED FOR OVER 2 HRS TO FIX THE PROBLEM NOW HE SAID SOMEONE AT A HIGHER LEVEL WOULD CALL ME WITHIN 8 HRS LETS SEE IF THAT HAPPENS THE PROGRAM IS ONLY 2 DAYS OLD AND IT IS TERRIBLE WISH THEY CALL AND GET THIS PROBLEM STRAIGHTEN OUT

This is by far the worst customer service I have ever received. After exhausting all of the online options for help and going through all of the steps to try and fix the flash player problem I was having, I decided that it was necessary to speak with an actual person. I called the technical support line for adobe and was connected to a man who was cold and unhelpful. I explained that I was trying to get the flash player to work for my Amazon Instant Video account. I had followed all the prompted links and had installed the newest version, yet was still receiving an error message. Instead of offering any kind of advice, and after asking for personal contact information that had nothing to do with what I was needing (home address), he informed me that any help was going to cost me $39.99. This is absolutely ridiculous. No other phone support that I know of from any respectable company charges a price in order to help their customers use their product. I hung up the phone, called Amazon support and received amazing, kind, patient, and quality help from their end. As it turns out, they were able to help me to delete an older native cache version of adobe on my mac and then the new version could work as it was supposed to. So, to be clear, another company was willing to help me with an Adobe problems, for FREE!!!!! This is a huge disappointment for me in regards to Adobe. I will not be purchasing any products from them again and will make sure to inform any friends or family about what has happened if and when they are looking into adobe products. I also would like to know what corporate is going to do about this problem or if they are truly this uncaring about their customers and out for a buck.

Hi Nilesh, Part 3 tomorrow, will exlaipn in more detail how to take the exported files to Dreamweaver, and what to do with them in there.When you export from Fireworks, Fireworks essentially chops up your JPEGs and arranges them in HTML Tables on a web page. Fireworks also adds in all the Javascript needed for the rollovers.What we then do in Dreamweaver is to tidy this up, add in the background and upload it to the internet for the client to see.If your question was more specific, please specify.

Totally did not deliver on their presale if you buy cs5 extended you get 6 extended upgrade for free. Did that they gave me a link which was for a download of plain old 6. Have been told on 3 occasions that I was getting a link to get get what I paid for. I have written several emails, talked with customers support in whatever country they are farming their support staff out too, kept track of all information and told only recently, my update was coming in 2 days. Nothing. Still waiting and that was a week ago. Adobe will never get another dollar from me and I am contacting Better Business Bureau to register a complaint.

I just spent three full hours trying to order a new version of photoshop on my professors account. The service was absolutely dreadful. Got caught in their password loops over and over again....the worst was when I was referred to India to Customer Service. That was supposed to be a bump up but she (shayla) hung up before her job was done. i am a professor of computer science. I am stuck because I have many photos and artwork that can only be opened in photoshop so I thought I would spend the college educator money. Their telephone help line is only available mon through fri.....today is Memorial Day weekend and I am leaving town so needed expedited service which one person said way possible then I lost his. I cannot tell you how many times I tried to get this product just so I could open my photos over the summer. If anyone has an idea as to how photos and artwork that were saved in photoshop can be opened please let me know. This is the worst company I have ever dealt with. I am surprised that their stock is selling. It won't be for long. There are too many other companies who supply photo software.

Adobe pushes a software update that renders my Professional version 10 incapable of saving a .pdf document on the net, then wants to charge me $39.00 to fix their mistake. They must have received a bailout from Obama

Customer service is ridiculous.Been waiting for my Student approval in order to get my Serial Number and still nothing. Customer Service is just pushing me around from one representative to another and making me wait longer then i should. And i have to pay for it by not being able to work on my designs and failing. Had to give my product code to one of them and now adobe says it doesn't exist anymore??? The Response time is too long. The representatives are not knowledgable. We should be able to use the product the day its purchased and not have to play around with Customer service for days or weeks just to get a Serial number.

I will be writing to the Adobe Corporate Office about the condescending tone from their technical support staff in the Phillipines. When I asked to speak to a supervisor "Bruno" told me that he didnt have one.

Warning------Avoid this software------Warning I am really dissappointed with PHOTOSHOP ELEMENTS 9 from Adobe whose reputation I thought was first class. I thought Adobe stood for Great quality, a reputation for trouble free performance and products that meet all my photographic needs. I have owned these programs all the way back to photoshop album thru Photoshop Elements version 7 of this software. Never had a problem with any of them. Then I made a big mistake by ordering and installing Adobe Photoshop Element 9. First of all I have been using computers for a long time and have windows XP, Windows Vista and Windows 7 computers. So I am not a novice at this stuff. Just like all the other customers who bought this software for Windows 7, after a few weeks the Catolog froze upon opening. I contacted Adobe customer/tech support at 800-833-6687. The first call I was introduced to Shivam. He tried to recover my catalog but after more than an hour on the phone he informed me that all my keyword tags are gone. I have several thousand pictures in this catalog so I asked him is that it. He said all is lost. He finnaly said that my only choice is to import them into another catalog and rekeyword them. I explained that this would take days to complete. He said he would leave the case open in the event new information came available (Case number 182480094). I have the old windows vista version of Photoshop Elements 7 on another computer. I called again several days later and tried to expain the situation with version 7 on my Vista Computer. The techs are all from either India or someplace in Asia. I could not understand this fellow so I asked if I could speak to someone in the USA and he hung up on me. Call number 3 took place today. I spoke with Jeffrey from overseas someplace. He was very nice and spoke pretty clearly. He said I would have to export the Photoshop Elements version 7 to a hard drive and then call him back. Since the waiting time is quite long to get thru to a technician, I asked if he could call me back and he said he would in one hour. It is now 4 and one half hours later and I think he isn't going to call back. I trusted the Adobe name so much I even bought Photoshop Premier Elements. Now I am out 100 dollars and have not got a working photo program. To save other customers this very bad experience, I am also sending this report to PC World, Popular Photography, Shutterbug, Fry's Electronics and B&H Photo Video. Naturally I will also send it to Adobe’s corporate headquarters. Maybe I can save other people who are looking for a photography software program the grief I went thru. If you wish to contact me with more on this horror story call 530-242-6183. Frederick J. Schmitz

Adobe is a bunch of THIEVES. The software works great - but they use bait and switch to get you to pay more and more and more. I've been most recently offered an upgrade at (what I consider to be an expensive) $850. While attempting to take advantage of the offer, they needed to first "refund" my previous purchase of $300. Since I could not afford to pay $850 AND wait for my $300, they told me to wait until I received the $300. Now, to buy back what I ALREADY HAD was $900. The upgrade is now $2,500.

Product does not work as advertised! Customer service misrepresents the process for refunds. This is the worst customer/company interaction in a very long time. I would not buy their products if I didn't have to!!!

Wow...I totally agree with Douglas James' review of Adobe products. I am an art director who has used Adobe software for years (we sort of have to) but getting a human being on the phone who can help is IMPOSSIBLE! The wait time for customer service support is almost always a half-an-hour. When you do get someone on the phone, it would seem as if they are following a script: they only know what they know and nothing else. I've been trying to get someone from Adobe on the phone who cares about customers and can help me, but to no avail. If you are not a designer and do not need to purchase Adobe software, DON'T. Try Corel Draw, instead.

Poorly developed product - Product does not work as advertised Poor customer service Poor technical service Representatives are extremely hard to understand Response times from issues are hours or days or weeks, depending on their attitude Overall, i highly discourage purchasing their product unless you want a thorn in your side all the time.

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