Abercrombie & Fitch Corporate Office | Headquarters 6301 Fitch Path New Albany New Albany, OH 43054 (614)283-6500 Reviews For Abercrombie & Fitch Corporate Office Gabriel 4/26/12 I recently purchased a bunch of Hollister clothes with a sales rep on phone. The sales rep was retarded enter wrong address and result the package was returned. I called them up and they coundlt do anything about it. They can't resend and kept telling me that its been refunded back to my card, I DON"T CARE about the money, and they kept repeating that sir we have refunded you the money, I DONT CARE then charge again I want the clothes!!!!! So they have NO other numbers to call besides talking to the sales rep which is JUNK because they have no authorities to do anything and they can't help out any problems, the only thing the sales rep can do is taking orders. THIS IS UNBELIEVABLE AND FRUSTRATING!!!!!!!!!! Because those items were on SALE so I can't reorder them, you see how retarded it is???? Leighton 4/28/12 i love abercrombie! ive been wearing them for as long as i could remember. everyone is so nice there! there was this one girl who helped me get everything i needed, (like 5 jeans in my perfect size, waited for me to come out of the changing room and asked if i had any questions and if i needed anything to come talk to her. i dont know why there are comments about rude employees! Sc 4/22/12 I bought a shirt at a and f and then went home to find that online they had marked it down to $14.00 (from $20.00) . I was very disappointed so I e-mailed them . They got back to me right away and told me that they couldn't give me the difference on a gift card (what I had asked them to do). This I was ok with ,but the thing that really made me mad was at the end of their note they said to check out their signature fragrance line. What is the point of that?? It was very impersonal and felt like they were just asking me to spend even more money for bad service. How hard would it be to give me six bucks? Or at least write a nice response. It was like a computer had wrote me that note. I can tell you that it does not make me want to spend more money. Appalling. Joseph 3/26/12 I just placed two orders with A&F but neither are showing up on my online account. I called the customer service so that they could link my order history to my account, but they said that it's not possible with their system. I was pretty astonished to say the least, with the size and profit margin of A&F not to be able to do such a minute task, i asked my question again, but in a different way, but got the same response. So I asked the CSR that if I was having trouble logging onto the website with my user name and password who would i talk to then, she responded by saying we would instruct you to create a new user name and password and you still would not be able to view your history. The only way to view your history is by your order number. That is very poor and i would like to track my history by my user account like with every other website, even the small mom and pop sorts. Very sad to say the least. Nichole 3/21/12 I brought my 2 children (daughter, age 11 and son, age 9) into the A&F children's store in Holyoke, MA before school started. One of the male workers actually tossed the football back and forth with my son while my daughter & I shopped. My son had a great time and it kept him busy while we shopped. He actually didnt want to leave. He also answered any questions I had and helped me match up a few things for my daughter. Great experience. This is the only place that makes jeans that actually fit my very skinny daughter comfortably. Will continue to shop there! angry FORMER employee 2/29/12 im one angry former employee of the "abercombie&fitch factory brand co." This company sucks, i will never work for them again, and i would never recomend them for a place of employment to anyone..the people i worked with were amazing but the company its self is a horrble corporation.I was told i was a great employee and was offered employment anytime i was in need of a job. so why is it that i havent been paid for 2weeks and they cant couldnt get my adress correct for my W-2s? You would think they would be on top of things for any employee right? SCREW A&F YASMIN 2/19/12 On Thursday Feb.16, 2012 I shopped at your store and the service was horrible. The sales rep. had a bad attitude. She saw me standing on line waiting to pay and she just walked away without saying anything. When she came back she had an attitude toward me. When she finally acknowledges me I asked her about the price on a few of the items I had grabbed from the clearance section, which did not have a price tag on them. Her reply to me was a grunt and she angrily walk over to the clearance rack and said "can't you see that the right side is clearance only". At this point I was just stunned. She told me the prize and a second later she said "do you want it or not?", to make matters worse after I made my purchase your she just threw the item on the counter and walked away. I was very disappointed with the service and for the way I was treated at your store, needless to say that was the first and last time I shop at any of your stores. James Sanchez 2/18/12 My kids shop here and I bought a sweater that looked very well made. Unfortunately the zipper disintegrated after 3 washings. If you need a response for an item that fell apart, good luck. Sue in Denver 2/4/12 I am disgusted with A&F!!!!!!!!! If my granddaughter hadn't asked for a gift card for her birthday I would never have gone to the site AND I NEVER WILL AGAIN!!!!!!! The service was not only horrible; it took an hour or more and phone calls to stores, emails that didn't work, JUVENILES THAT ANSWERED PHONES AND HAD NO MANNERS AND NO IDEA WHAT THEY WERE TALKING ABOUT...all I wanted was an emailed gift card to be sent on her birthday. That was 3 weekes ago. Yesterday I RECEIVED HER GIFT CARD IN MY MAIL BOX!!!!!!!!!!! I'd like to use foul language but this is probably not acceptable on this site! NEVER AGAIN!!!!!!!!!!! Alana Reagan 2/4/12 Poor on customer service. I purchased quite a few clothes for my grandson for Christmas. He lost the receipt and they would not even exchange the clothes without the receipt. I went to there web site and found my purchase which included what I bought, what I paid with discounts, however they would NOT exchange without the ORIGINAL receipt. What kind of store gives this kind of service??????? livelove86 1/27/12 I shop at Hollister and it isnt so bad. The 'greeters' are kind and friendly. The music is kinda loud but i still can hear. Everything feels and smells great and the lights are dark but appropriate to see anything. The only thing bad is that the cashier ppl always throw the bag in our face (or at us) instead of handing it to us. That happened at a crowded hollister but at another day was the same treatment withNO ONE THERE. Its a lil awkward and rude.. ): Jeans feel great+looks btw. I've been to abercrombie and expect the same thing in black in white. I havent got anything there (i only shop for their jeans), but am planning to, the next sale.~ So really, it's alright. From what others say, be polite and respectful to them and expect the same. (for ex, my mom asked where to find jeans sizes, and the girl was so nice to answer and help with anything else). Try and avoid, also. x] :] yahh Danny Jet 1/28/12 I used to LOVE Abercrombie, but over the last few years their clothes are being made so cheap, the quality has obviously gone way down, and just about every piece of clothing is made in china. I am so disappointed about all of the "made in china" clothes and I WILL NOT buy anything from abercrombie and fitch as long as they chose to have their clothes made in china. Gee 1/23/12 I took my daughter to a store in myrtle beach, nc. However, I have visited another store in Charlotte, nc. These store pictures that are like porn on the walls in the front of the store near the register. I told my daughter that I will not support this filth. There needs to be some type of law against this! Haley 1/21/12 I'm an 18 year old college student and have been shopping at Abercrombie since I can remember. As I get older I realize you are losing touch with young people, I've thought of many ideas how your company could make more money and appeal to all ages. The funny thing is your company hasn't thought of these things yet. You're slowly losing money and customers... Taylor around Farview Heights IL 1/20/12 I agree 100% with what everyone has said about Hollister discontinueing their bootcut jean line. Those are the only jeans that I wear that fit me being a tall and skinny male 5'11'' 130lbs. I was shocked to see that they weren't selling bootcut jeans around Christmas time, when I asked a employee about it she told me that they were out of stock and that they would have another shippment coming in in a couple of weeks. Of course it wasn't till I did a little research of my own that I found out that they are discontinueing this line of jeans. Being a businessman myself, I can honestly that this will be their worst business mistake (besides rude employees), customer service will Make or Break a business. We will see if A&F's other clothing lines can pick-up the difference that Hollister is going to lose. I don't know why in a time of a recession you would discontinue something that is obviously selling and customers are upset over. WTF karen 1/17/12 Just learned today Jan. 17 that the store in Huntsville, AL is closing. Four weeks ago I purchased a $100 giftcard. I think at some point you should stop selling giftcards, when you know the store is closing. Now, we have less than 2 weeks to use it. I realize it can be used on the website however my daughter is very thin and has to try everything on. When I called to verify the store is closing, the young sales associate was rude. There has not been much, if any publicity, my husband just happended to go in there to swap a pair of jeans my daughter got for Christmas. This is when we learned of the closing. Mike 1/18/12 I just discovered your slim bootcut jeans this year and have bought three pairs, to have just learned that you're not selling boot cut any more. Why? you will never see me or any one I know wearing these ridiculous skinny jeans,bring back the bootcut or I guess I'll go back to levis or american eagle. Laura 1/13/12 I agree with Robyn about the music being too loud. I shop there all the time in the kids store for my 9yo and 13yo because they have the smaller kids sizes. I took my mother in with the kids to go shopping for my little one for her birthday. We totally planned to spend time in there and buy tons of stuff for her. But the music was so loud we could not even hear each other talk without yelling in each other's ears. It was completely absurd. We got fed up after trying on a few items that we couldn't even have a conversation. We bought a shirt, skirt, and expensive hoodie. When checking out, I mentioned very professionally to the checkout clerk that we wanted to spend more time but simply could not due to the volume impediment, and suggested that they let their manager know that they lost revenue for that reason. The young man let me know that he was the manager and that he was following corporate policy. I suggested that he give corporate the feedback so they could make better business decisions. I only go in there now to get certain things, and we make a point to get in and out as fast as possible. I know I would spend way more money in there if they lowered the volume. There is absolutely no need to have it that loud. I shallenge corporate to blare the music over their PA system at that volume for 8 hours a day while they transact business and see if they can have meetings and discussions in their offices and conference rooms. Then perhaps they will understand that the store isn't a dance club. It is a place that adults need to negotiate in a pleasant environment, which has a serious impact on the company's bottom line. marie cruz 1/12/12 the gilly hicks at aventura mall is a disgrace to the abercombie name the mangers there abuse their power and are not welcoming and very rude andres the male manger makes the females their feel uncomfortable kelly never speaks to you she just yells at you, megan only smiles with customers and the black lady there is not friendly at all RAY is fine shes very down to earth and always involed with everyone i dont know what there runing at gilly hicks but it sure isnt a company and is a poor reflection of A&F........ jamie 1/9/12 i appreciate a&f the clothes are lovely the models are natural and are always on task the jeans are honestly a perfect size for me because i'am skinny and btw the managers are hired for a reason oviously so dont hate appeciate Adele Gamez 1/8/12 Dear Sir, I have just recently witnessed testimony from one of your models of deviant behavior committed by one of your photographers on a photo shoot. This young man was traumatized by the experience. Apparently this is not only common, but it is also acceptable at Abercrombie and Fitch. This man, who has been working for your company for a very long time, and who has a less than honorable reputation within your company continues to use his success, as a weapon against young people looking to succeed in the modeling world. Please, I urge you, take a closer look at what your company's values are. You say you celebrate youth, then why be party to destroying it? This man has a license to abuse. I plead with you to open your eyes. Adele Portland, Oregon customer 1/6/12 i think the whole staff are so arrogant period. you go to their store and they be racist, you shop online and they processed it whenever they feel like meanwhile they saying it only takes 6-8 day mines took 11 days and over like what the hell. hope u guys dont get customers you makeand buy your own stuff smh No bootcut, dumb. 1/3/12 I'm a very tall and skinnier girl so finding jeans is especially hard for me. Hollister and Abercrombie actually sell jeans that fit me in length and width and actually look good. Therefore, I absolutely LOVE, well loved, their bootcut. I bought every new pair that came out. I actually own every pair on the websites. But, I live and work on a farm. So I can't be dressed in skinny jeans with high heels or flats because they just get ruined along with my pants. So of course I need to keep buying pants which I now can't to from here since they don't sell in stores and I can't order offline all the time and rebuy pants I already own. So I'm very upset about them not having bootcut and honestly it sucks I now have to buy silver or bke jeans in replace and I just don't like them near as much. So please just get back bootcut! I'm sure losing us as customers isn't much but a lot of people have gave up on these companies already! Alley 12/29/11 I went to this store with part of my family the thing is that my family is kinda big so like six of us were at the store. Any way we are shopping and when we go up to pay the girl was like you can only buy twenty items that are on sale but you can buy more than that if they are regular priced items. I was like i only have like five and she said but i saw all of you come in at once and i can only sale twenty items per group of the ones on sale. She was really rude and told me that if i had a problem i could contact customer service via e-mail, so i asked her for her name and the e-mail address of the customer complaint center, they took like a week to finally answer and aid that they would call the store and take to their emploees. I went back after two weeks to the store and the really rude girl was still really rude to us and acted like a total b**** Alley 12/29/11 I went to this store with part of my family the thing is that my family is kinda big so like six of us were at the store. Any way we are shopping and when we go up to pay the girl was like you can only buy twenty items that are on sale but you can buy more than that if they are regular priced items. I was like i only have like five and she said but i saw all of you come in at once and i can only sale twenty items per group of the ones on sale. She was really rude and told me that if i had a problem i could contact customer service via e-mail, so i asked her for her name and the e-mail address of the customer complaint center, they took like a week to finally answer and aid that they would call the store and take to their emploees. I went back after two weeks to the store and the really rude girl was still really rude to us and acted like a total mean person!!! none of ur buisness 12/23/11 ok so i am 15 and i like the way clothes fits from hollister but do the jeans have to jack u the price so mutch + a&f sucks dont ever go in there ever in ur life the smell music all the clothes mixed nothin in stores not even jeans not one pair only 8 to 10 diff. shirt 2 jackets 1 ber short 4 sweat pants jeff roblow 12/23/11 we were Christmas shopping in mall st. vincent in shreveport, la on december 23, 2011 around 7:00pm. my family and i were in your store shopping and already had some items in our hands that we were planning on purchasing. i went into a dressing room to try on a couple of shirts and my girls came in their with me to see how the shirts looked on me. we heard someone bang on the door and say get out of here right now. at first we thought it was some kind of joke and it was someone that we knew. we couldn't believe it when we opened the door to find it was one of your employees talking to us like a child. she yelled at us. when we asked to speak to a manager she said she was the manager. we asked for her name and she refused to give it to us. we ended up getting her name from another employee that works there. needless to say we didn't make any purchases but definitely had good intentions on doing so. she was very rude and unprofessional in the manner that she spoke to me and my family. we are paying customers and should not be treated like that!! her name is "jessica" and she has no business being a manager over anything!!! she is a short blonde headed female. please contact me concerning this matter. um ok 12/17/11 well If you dont like the store why do you buy there?. That store its obviously not for you.A&F is not forcing you to wear anything. you want a specific type of jeans? go somewhere else, where they have your size... or loose weight n.n THeres is a store for everyone, so be happy and well sorry but not everybody can pull of the Abercrombie and Fitch look... :0) so if you cant then you cant... sorry! Robyn 12/17/11 Have to rate A&B at a 1 and only for one reason. I purchase many items there for my Grandkids however I can't stand to be in there longer than 10 minutes only because the music is so loud that I can't concentrate. I get it that it's a cool store but really...does the music have to be so damn loud? I'm not saying that I don't like the tunes. I just think it's really aggravating that they feel it is necessary to crank the volume. Considering I have spent more money than I can count in there, I would appreciate a little consideration while I shop. I would have no problem browsing and buying more if I could hear myself think. Until A&B (and Hollister, too) change their tune (so to speak) I will no longer be shopping in those stores when I am at any mall that they are in. JR 12/12/11 My friend just turned my on to your boot cut jeans, which I love. Why would you stop carrying such a popular jean??? I hate skinny jeans, so I am very dissapointed. The only thing I truely hate about the store is the strong frangrance (gross), and the loud music. Although I have never complained the store itself so as to not offend others. I am a normal, non critical person. So if I feel this way, I am sure others do too. I am a business owner myself, so when there is criticism you should learn from it. Mad in Minnesota 12/14/11 I also have just had the WORST experience with an AF Manager at Southdale in Edina MN. I think her name is Laura and she was SO RUDE. I was suggesting they provide generic gift cards instead of the inappropriate ones (not acceptable for my 11 year-old niece). She cut me off mid-sentence treating me so rude. When I asked her name, she walked away from me and said she wouldn't tell me her name and said I wanted to make a complaint to the manager and she said she was the manager. OMG! Corporate is hearing about this and so is her store manager. She should be FIRED!!!! A REAL A&F Manager 12/7/11 In response to A&F "Manager" .......you are nothing short of being a POS and you suck as a manager! I'm glad people trash your store and treat you like shit! You deserve it! By the way, restock your boxes dumbass! jake 12/5/11 Im really upset that abercrombie and hollister has completely done away with bootcut jeans. I dont wear skinny jeans because they are popular, they look ridiculous on me. They only offer 3 different pairs of bootcut jeans and two of the pairs are plain. I dont understand why they try force people to be a part of a trend. Laura 12/4/11 I am very upset that your stores (hollister) has stopped selling bootcut jeans. Hollister's bootcut jeans are the only jeans that fit me correct. I find this so stupid to only sell skinny jeans (it looks a little silly to wear skinny jeans with flip-flops and other shoes besides boots). It's winter and I have no bootcut jeans to wear because of this. All of my friends agree with me. As ya'll are already over priced we have no reason to shop in your stores until bootcuts are back! Dana 12/4/11 I hope that "A&F Manager" is not a real Manager for these stores. I am a manager myself and you are obviously not wel train or "smarter than the average American" or you would not be so rude. Without your "rude customers" your store would not exist!!! You should be fired. Very disapointed with these companies. Raul Sanchez 11/21/11 I have an issue with one of your stores located at Tanger outlets in Hilton Head, SC. My friend who is was visiting from Brazil and I drove from Orlando Florida to shop at the Avercrombie store for the Christmas holidays and my friend also wanted to take items back to Brazil. We drove over 5 hours to get there, the manager said we could only take 30 items in total and I asked if this was per person and he replied that no it was per group and even after showing him our identifications to prove our addresses (Hers from Brazil and mine from Florida) he would not budge on this so I asked him if you have a bus load of tourist with 31 people in a group what are you going to do? He didn’t reply. This happened on Saturday November the 12th. To say I’m disappointed is to say the least. The store it self was great afantastic selection of clothes to choose from but after the treatment we received I have to rate you 1 star. Sincerely, Raul Sanchez Chez140@yahoo.com Aa 11/15/11 I was in the store 10968 today and One of the cashier was rude. I paid my purchased with 2 different transactions and the cashier said "why didn't I tell him that I'm going to paid separately". I mean I paid you it doesn't matter how many transactions you still need to do it. Anyway a&f employees are rude. Your company better train them how to treat your customer other wise you will close soon. 11/15/11 Responding to THE MANAGERS comments, if you don't get pay enough to deal with the customers, then find another job. Which job won't you have to deal with customers? Won't you get pay to deal with the customers and clean up their mess? If there is no mess in the store, why would store hire so many employees? The company hired you to stand somewhere in store and talk. If you have more responsibility, then there won't be a chance for people to steal. Most of the time I saw your employees talking to one another instead of cleaning up or trying to help customers. You said managers had 4 years college degree to manage the store, but unfortunately all of your employees were BUSY TALKING, your degree is basically WORTHLESS. Shame on you, what did you learn in school and training program? If you have so many business, then your items will not get on sale. I remembered few years ago, you never have additional 50% of your red line, wasn't it? You employees and managers drove away customers that lead to more sale items in the store. Also lack of management lead to chances for people to steal. mimi 11/5/11 This is my response to the following comment from Liza on 7/11/11: I stopped by at the A&F at the Topanga Mall, CA yesterday. Nice store, however very little room to go through with if a wheelchair has to go through. The clothes are awesome! Love the style and the fabrics. My only big concern as an health issue was the strong smell and the volume of the music. I went in and got so affected by the strong smell that I had to get out with a terrible malaise at my stomach. I am extremely sensitive to smell and this one tells me it is not a healthy one to breath. Looks like I am not the only one..... Liza's comment: I realize that Abercrombie and Fitch is a very popular store, especially with teenagers, and from what I can assume, their products hold a respectable quality. I personally wouldn't know from my local store, for I can't breath anywhere near the store's location. I am curious if anyone else has had a similar experiences with A&F's disregard for perfume sensitivities,pouring perfume into their stores which extend beyond the walls within their local Mall? I have visited several Malls in Michigan, ie the Detroit area, and Grand Rapids, that don't pose this problem, but the store in Saginaw, MI nearly prevents me from shopping in the entire Mall. After addressing the issue with the store manager, he said it was safe and within their right to automatically atomize perfume in the air. No resolve came even after I told him that this wasn't my experience in other store locations. Currently, I refuse to go anywhere near A&F stores as a result of this one store, which chooses to burn the aveoli out of my lungs. A&F Manager 10/14/11 Some things to note . I am very friendly to customers that deserve it. I am helpful to customers that don't destroy my store, speak to me rude or complain about the music. I've never once had a complaint from anyone in my stores target demographic about anything in the store before. . All A&F, abercrombie kids, Gilly Hicks, and HCO managers (we are all the same company) have a 4 year college degree, so we are smarter and better educated then the average american who does not have a degree . I do not discriminate on the basis of anyones race, I will however follow people around who come in dressed in a manner totally inconsistent with our brand as in my experience they are usually stealing . We only hire attractive people to work on the sales floor because their job is "model" we don't advertise, our associates are our advertising. . All of the problems I read that people keep having could have been avoided if they read our return and exchange policies on the back of the sales receipt. .Talking in a disrespectful way to the manager is not going to get you your way, the company gives us broad discretionary judgement in almost all matters and customer service, which by the way we've only had an email address for about 2 years, will back us up in almost all situations. . Bottom line is, if you don't like our brand our have a problem with it, please don't shop there, we don't want your business, someone else will be more than happy to buy the item you're not going to buy. A&F Manager 10/14/11 I have worked at A&F for 4 years and been a manager for 2.5 years. Most of the time the customers we get are completely ridiculous. The typical customer comes in destroys presentations that take hours to create, complain we dont have their size (lose some weight) and then bicker over a price because they found one shirt on the 12.90 rack that was actually full price, clearly another person put that there and unless its marked we can't give it to you. Oh and just to be clear I'd estimate about 30% of the people that come in to shop come in to seal so when doing returns without a receipt I don't accept them for any value over 50$ even if its an exchange. Who buys a coat for 200$ and loses the receipt. Oh and another thing to directly respond to someone. Our policy states that if you return an item that you've already exchanged you can only get store credit (on the back of the receipt, which on one ever cares to read, it also gives me the ability to refuse any refund, exchange, or adjustment or request id during any transaction for any reason). One final thing, if you don't like the music, the smell, the photo marketing or the attitude of the associates, you clearly are not people we want buying and wearing our clothing. Target demographic is ~18- ~24. And all the people who say they will never come in again, I see them in there the next week with their kids. If you truly don't like the store, Don't shop there, but something tells me your kids will drag you there anyway. One other thing: Most of the time I'm rude to customers only after they get snippy with me, or they destroy presentations without any care or regard for the people who have to clean them up. Most of the time the customers treat us terribly so you're all lucky we treat you with even an ounce of respect. I don't get paid enough to deal with all of you people. kelsi 10/11/11 i have only been to abercrombie once and i never want to go in there again! It was deplorable -- the pics on the walls... the music... heck, the service! The only reason we went in there was because we had some store credit left over from one of my siblings. it literally took us 25 mins to check out cause the guy had no idea what he was doing.... he was just some teenager with no customer service skills!! so we had to stand there looking at pics above the cash register of half naked guys and girls making out while he fiddled around with the credit card trying to check us out! never again will i shop there because i can go to hollister which is soooo much better. JASON 9/27/11 A&F CUSTOMER SERVICE SUCKS!!!!! MANAGEMENT ESPECIALLY MILFORD POST MALL LOCATION MANAGER GRACIE HAD THE MOST DEPLORABLE AND DESPICABLE CUSTOMER SERVICE SKILLS I HAD EVER WITNESSED HOW SHE EVEN GOT PAST AN INTERVIEW I HAVENT THE SLIGHTEST IDEA! HORRIBLE EXPERIENCE, HORRIBLE MNGMT!!! mad as hell 9/23/11 Any info on how to get in touch with someone in corporate to complain to,the number on this page is just another number to make a purchase ! Answered by another air headed " MODEL " LMAO at that " MODELS" how about unskilled inconsiderate rude,unprofessional employees,no different than burger flippers !! If anyone has that info,Please post !! TY :) mad as hell 9/22/11 A & F YOU SUCK !!!!!!! MY MONEY CAN BE SPENT ELSE WHERE !!! I have so many complaints about all your brands and employees,both in store and online and they all SUCK !!!!! Bad attitudes and lack of customer service skills indeed !! BTW,You all are not even that good looking and your brains are up your asses ! NEVER WILL I SHOP AT YOUR BRANDS AGAIN EVER !!!!! TJ 8/10/11 The worst experience ever!!!!!!!!!!! I bought some stuff and got a coupon for my next purchase and then went back a week later to buy some more and take advantage of the extra 20% off. I spent all day with my Mom who lives in Brazil and we were there for like 3 hours picking stuff for my 3 sisters... Once we were done and went to pay I gave the very nice guy the coupon and he was very polite (Cute guy from South Africa - Redondo Beach, CA store) but he nicely told me the coupon had been used... I couldn't believe that... He called the manager which was probably 18 years old and she was... I can't do anything for you! This coupon was used! I explained that her own employee had given me the coupon and all she could say was that she could not do anything for me and that the guy had probably given me the coupon he had taken from someone else and I told her she need to fix the situation but after a while I realized nothing was going to be done... The managers are not professionals! They are a bunch of spoiled teens and they don't know how to deal with people, all they no to say is no! I'm done with Abercrombie!!!!!! Never again! Another thing that happened while I was in there - I asked this kid if I could keep the items I was purchasing behind the counter since I was still walking around and looking for more and he told me NO!!!!!!! I couldn't believe it. My arm was hurting and I was buying the stuff anyways but they are just not helpful! They want to make sure you have a bad shopping experience. I just don't get it!!!!!!!! Kam 8/13/11 As an employee I have to say it is a very unprofessional environment the staff is rude. The managers are especially rude. The company wants us to buy all of these expensive clothes and barely wants to give the employees hours and decent pay. The hours are inconsistent and many times when you work your hours get cut short so you could really work a two or three hour shift. The job is basically for people who just want a discount only managers get and impact stock leads see anything decent to live off of if you want to call it that. The quality of the clothing has also declined over the years I've been with the company on and off for 3 years and I am in no way impressed. The prices are way too high and the customer service isn't raising any hell either. Moreover, when the employees do purchase clothes they treat us with less respect than the customers it is damn near impossible to return anything without a fight. Today I attempted to return $137.49 of clothes but couldn't because the stupid cashier that rang me up rang me up without a bar code on the receipt so now I have to go through all this trouble to get back my money NOT A STORE CREDIT. I will update you guys on how it goes. Signed, A Disgruntled Employee Kam 8/13/11 p.s. if I don't get reimbursed i will never buy from you again and I will make sure to tell everyone I know my story. unknown 9/18/11 this store is horrible. they only hire people if they look good. if our ugly they make you work in the back. Ive seen a manager walk up to a pretty girl and pursuade her to work there, but the less attractive they pay no attention to. i used to work there and they owe me two checks from months ago!! they are terrible to there employees, and they make it nearly impossible to contact them if you have a problem!! I am in the process of filing a law suit i am getting my money from that damn store. Kristin 8/22/11 Walked into Abercrombie kids with my daughter on 8/19/2011 at 6:30. A few workers talking and laughing at the register while my six year old and I stare at them from the dressing room where we are waiting for someone to open the doors. After a few minutes I go over and ask for help, get a rolled eye and they un-lock the door. I then go ask for a different style jeans that are not so skinny.. The boy truly tries to help me but he just can;t. he points to a wall of jeans and tell me to "Look for a pair that does say "Skinny" Against my better judgement I head to the cashier and I ask "Do you know what the sizes small, Med, Large equate to in number sizes, my daughter is a 6 so i am wondering what size to buy. Her exact answer was "I don;t know because I don;t shop here, but you can look on line" Her cashier number is 01644328. You also need to know that its the parents who are buying stuff in Abercrombie kids.. Turn down the music so I can hear myself think. I will no longer shop in that store. Manchester is closed. I wonder why. Awful service, way too loud and a bunch of ignorant kids you have working in your store. Salem NH Rockingham mall. FED UP 8/24/11 I was under the impression that since this company has been around for sometime, it was a reputable company; HOWEVER, I have come to the conclusion that I was ABSOLUTELY incorrect! I placed my very first and LAST order with this company on Friday, August 19, 2011 online and the charge amount of $175.70 to one of my card accounts. When I placed the order and clicked the button the "Order Processing" message and thinking symbol stayed and never provided me with an order confirmation number or email after an hour had gone past since the order was supposed to have been placed. I then verified that this company had actually placed the charge amount on hold. I then contacted your company's customer service department and sat on hold with HORRIBLE music that was nearly inaudible (not everyone that calls your customer services is a kid) for at least 30-45 minutes! When I finally spoke to someone I spoke with Donna and I explained the issue. Donna was very polite and stated that it was possible due the influx of visits to the site, the order was not recorded due to system issues. Donna also said that this has happened before where people will she their accounts charged and the Abercrombie has no record of the order; this statement put me on slight alarm, however Donna stated to just contact my bank and tell them that this company had no record of the order and to just remove the authorization and she gave me the promo code for 20% of my order for my inconvenience, so I did just what Donna instructed. After contacting my bank, they advised that due to their policies I will need to contact Abercrombie again and advise them that they will need to provide in writing a statement indicating they did not have record of the order under Abercrombie's letter head with the authorization code and contact name and telephone number to be faxed. I call Abercrombie again and spoke with Janeene. I guess that's her name she rattled it off so fast and unclear. I explained what happened to Janeene what happened and what my bank is requesting in order to have the hold removed that day from my account if this company would fax the requested information. Janeene however, was not pleasant at all. Janeene felt that she could provide her own personal resolution as if she was aware of my financial status and told me that there was no way they she could send a letter and that, "I might as well just wait for the hold to come off by the time she has to submit the request to the home office, the hold will be off anyway". I was appalled that she did not take my concern seriously as to just brush it off. When I stated to her that I would like her to process my request she seemed "bothered". I called back again after speaking to my bank to find out if anything else could be done besides obtaining a written letter from Abercrombie because I was receiving opposition so my bank made a conference call to Abercrombie. We spoke to Jill this time and Jill was pleasant and she stated that there was nothing that Abercrombie do as far as submitting a written letter and that I would have to wait until the hold falls off within 6 WHOLE DAYS! I was trying to purchase back-to-school for my children and did not have the money to spare while the charge sits on hold because ABERCROMBIE could not request the hold to be removed EVEN AFTER they submitted the initial authorization. Speaking of which, Jaeene, tells me that it was my bank that place the Abercrombie attempted purchase on hold. I tried to explain to Janeene that although my bank ALLOWED the hold, ABERCROMBIE had to submit the intial authorization in order for it to be placed by my bank. Jill apologized and stated that I could just call back and place an order over the telephone to ensure the order is processed and even though I spent at least 2.5 hours of my life on hold back and forth with Abercrombie, I STILL wanted to give this company the benefit of the doubt and later called back once I got my order together again and sat on hold and place the order online with Wendy. To start, Wendy had to ask for my zip code 3 times before she could get it right. Again I knew that was a bad sign. She requested my address at least 2-3 times including the zip! She spelled my name wrong after I phonetically spelled it out several times! When placing the order I had to ask her if she had the size because I know I didn't give it to her, but she was moving on requesting the next item number. This happened for nearly every single item. She gave me a total of $188 which was significantly off from the total that I had for the 9 items in the online basket. When I asked Wendy about the price difference and to verify the items, she initially did not have a pair of jeans on the list in which I had provided the item number and she repeated during the order. Then she realized that she had ordered 2 of the same item for some. Seriously, I know everyone is not perfect, but come on this is the type of customer service representatives you have representing your "BRAND". I finally get my order today 8/24/2011, and wouldn't you know it, I have an item missing (31916) Maddy Skinny $14.45. Thankfully it is was no fault of Wendy, but the packer unless the packer is Wendy. AGAIN, I had to call just a while ago and spoke to Charnessa and she advised that she would submit the information to the main office for investigation and that I will be contacted regarding the resolution. The ONLY resolution there is for me at this point is to refund the money that was AGAIN charged to BOTH of my cards for the amount in which I did not receive items from ABERCROMBIE! In my profession, I monitor customer service representatives and supervisor for several call centers across the United States daily and this is the WORST customer services I have experience I believe in my ENTIRE adult private and professional life! After my experiences with this company I began to research other customer services issues with Abercrombie & Fitch and NOT to my surprise there's a PLETHORA of customer service complaints about this company and I'm wondering why you guys are still in operation. HOWEVER, just know that your time is not going to last much longer because when you do wrong to people, especially your customers, karma has a way of bringing its own resolution to the ills that are done to people. I will email, fax, write and post my complaint on every internet outlet that will allow me. I am also forwarding this email to the Better Business Bearue and the FTC. ashley 8/24/11 I love A&F one of the best quality stores out there. Alot of negative feedback (half of the comments probably from the same person)I work there, and every day, we aer approached by happy customers. ConcernedMom 9/4/11 Your store brand is a bitter disappointed. Pandering to and sexualizing "tweens" is disturbing. I try hard not to go into the store and have explained to my daughter why... she actually understands. We tried ordering online but that order got so messed up it was comical. So, today we "popped" into the store for a quick look. LOUD music! Honestly, as a parent I would spend MUCH more money with a normal sound level of music. I could not even hear the greeter, who by the way looked like just another shopper in shorts and a cami. I won't buy a gift card for an 11 year old girl with a half naked boy on it... I could go on and on..... And you think the Jersey Shore cast is sullying your brand image! Liza 7/11/11 I realize that Abercrombie and Fitch is a very popular store, especially with teenagers, and from what I can assume, their products hold a respectable quality. I personally wouldn't know from my local store, for I can't breath anywhere near the store's location. I am curious if anyone else has had a similar experiences with A&F's disregard for perfume sensitivities,pouring perfume into their stores which extend beyond the walls within their local Mall? I have visited several Malls in Michigan, ie the Detroit area, and Grand Rapids, that don't pose this problem, but the store in Saginaw, MI nearly prevents me from shopping in the entire Mall. After addressing the issue with the store manager, he said it was safe and within their right to automatically atomize perfume in the air. No resolve came even after I told him that this wasn't my experience in other store locations. Currently, I refuse to go anywhere near A&F stores as a result of this one store, which chooses to burn the aveoli out of my lungs. 7/27/11 I was shop at abercrombie in Houston galleria today and buy over 5 dresses but one of them was mark on sale but the price bring it up it regular price and the manager(Samantha) said that I change the sale ticket instead of the regular and I told her it not just one like that it more then one with the sale ticket on it.and I swear my self that I'm not that type of person doing that,I own a store my self and I hate people doing that.but the manager it so rude and stuck up,she act like she don't need customer services seen she a manager now. :) 7/28/11 Every time I shop at abercrombie I'm very pleased! I've read so many negative comments about it but I will continue to shop there. I shop at the galleria and at grapevine mall and I have always been pleased with customer service. I havent shopped online so I don't know if the service is good or bad like Sam said. I do agree though that some of the stuff is way to inappropriate! Like at abercrombie kids I tried on some dresses and some shorts that I didn't expect to be so short. So I just shop there for some cute tops an maybe some jeans.! :) Esther 6/21/11 I went to store on 6/21/2011 around 5:00 p.m. located at Galleria Shopping Mall at Redondo Beach (Redondo Beach & Hawthorne)in California. The customer service is very poor. There were a lot of people were working but only one cashier. The line was long but they did not open another cashier. The workers at that store were mostly young kids and they were busy talking. I don't think I am going to visit that store again. There was a black lady with long hair was very rude and no customer skills what so ever. marly 6/23/11 Danbury, CT Abercrombie/Fitch store has the world's worst employees. Had my 13 year old granddaughter and her mom shopping for clothes for this child....was spending a fortune on summer clothes. Asked salesgirls many different times for other colors, different sizes...whether an item was available from another store. Each time I asked, either I was ignored or salesperson asked another girl....The reality is that these employees are paid to fold clothes....but most just stand around looking cute. They are clueless and useless and extremely poorly trained. The fact that shopping took us 3 hours and we spent close to $600 made me rather sick to be giving this store my money. The clothes are great. The staff is beyond horrible. WHy isn't some corporate exec reading these comments and fix the problem?? Employees at Abercrombie and Fitch, my daughter in law says are equally bad in NYC and Florida...so it's not just this one store in CT. Yikes...a nightmare to shop there~ Nora Burmeister 6/27/11 Thank you A&F you just made my shopping a lot more easier...YOU are now NOT on my list of places to buy. YOU seem to have issues with discrimination of OTHERS and THAT I will not waste my time nor my money on companies that are racist towards others by color, religion, etc. You behavior is worse than any covering on is wearing on their head, or any skin color that is not WHITE. You behavior is just out right disgusting to do what you have done. MY money will be well spent elsewhere. shame shame on you. :P~ Nora Burmeister 6/27/11 As a matter of fact.....your rating is extremely Poor and a 1 is truly pushing it. Ashley 6/5/11 I'm an employee at Abercrombie and Fitch. The one complain of many would be your concept of "call ins". I understand the purpose of it. You have a call in, in case people don't come to work or you are low in staff. Abercrombie and Fitch hires so many individuals to work for the store which allows no hours for anyone. The most I've ever worked is at least 10 hours a week or 5 hours and a call in. With the limited amount of hours as we grow up we have to find other jobs. Call ins interfere with them because we evolve our day whether we have to work or not. The concept is not necessary for Abercrombie. If it was a hospital call ins are perfect but Abercrombie and Fitch is far from it. I would also like to state that the managers and the whole Abercrombie brand defines themselves as diverse but throughout the store everyone looks the image and their is no individuality. Also, how can we purchase the clothes if the hours are bad. The pay is horrible. The corporate does not care for their employees. I know many, many people who work for Abercrombie and they stick with it because it is a job here and there but the satisfaction of those employees are very low. Employees are customers as well. They buy and bring in revenue when they are off their shift. I'm not even sure if writing this was worth while because I doubt you guys even care. In order to improve the company we have to learn to listen. So please listen and take some time to work this whole situation out. Thanks. Martina 5/29/11 I just had a horrible shopping experience at the Orland Park, IL store today (5/28/2011) and cannot believe the "butt-chew" a manager gave a girl at the front who tried to help me. I was in the store for almost two hours shopping. I observed the girl folding clothes at the front tables as she greeting customers. When I told her I wanted to try on clothes but couldn't get into the fitting room, she called for someone to come to the fitting rooms. I waited and waited and waited. She finally went to the front desk and got a key to the women's dressing room. When I came out I overheard the manager chewing her butt because she left the front tables. I felt so bad because there was absolutely NO ONE else on the floor to ask for help. I had asked her for help and she got into big trouble. This girl was working hard and was friendly and helpful. She proceeded to help other customers because nobody else could be found on the floor. I walked both sides of the store and could not find another person to help me. I waited 20 minutes to get into the dressing room. That girl got into trouble two more times. I overheard her call numerous times for someone to open fitting rooms for other customers. No one responded and no one came. This is without a doubt the most poorly run store I have ever seen. She called for a manager repeatedly and no one came. She kept calling and calling. NO ONE responded. The corporate office should definitely check out this store and its poor management staff. The girl who got into trouble seemed to be the only one trying to help people or even in the store. She was moving fast and trying to make up for those missing in action. The managers are so worried about protecting their merchandise that nobody can try stuff on or make a purchase. Daniel Dowling 4/27/11 My first visit to Abercrombie was not exactly a pleasant event. We went to the Florida Mall location and my daughter wanted some jeans. We were helped by a young girl, maybe seventeen or eighteen years of age. My daughter chose a pair of jean after a while and was happy with what she wanted. I waited outside while my wife and my daughter shopped because the store has no room to move in the aisles. I am not a big guy, six foot one hundred eighty pounds. After thirty minutes or so my wife asked me to come back inside to take a look at what she had picked out. I agreed and my daughter wanted to try them on. So we walked to the counter and their were approximately fifteen to twenty people standing in line waiting to use 1 of 2 dressing rooms that were open to try on clothes. It looked like Universal Studios at the dressing room. I say room because that's what they were using to assist all these customers. I stated to the assistant manager, " do you only have the one dressing room?" She said, "yes!" I said, " What about the other four you have over there?" She stated, " oh that's our storage because we have no where else to put our back stock." I said, " are you kidding me? You're going to make all your customers wait to purchase clothing?" Not only am i not happy about purchasing something here, now i have to wait a half hour to let my daughter try one pair of jeans on. I am one of the managers at the biggest wholesale clubs around and we would never let our members wait for this length of time. In this case we would probably discount the item for our lack of customer service. My daughter was being rewarded for her school work so I purchased the jeans and created positive reinforcement like a father should, even though i wanted to spend my time with my family. I felt like I should get on the phone and call your corporate offices and let upper management know that this store was totally sucking up your payroll with five people behind the registers and the lack of dressing rooms. Not only that, you can't move in the store especially if you have a stroller. It's totally a liability with the racks and tables so close. Along with the loss your'e going to incur with people shoplifting. That was my first visit. My second visit gets even better because we had to return the pants because they just did not fit her after one washing. So we packed up, drove to the mall, and walked in the store and again four people behind the counter. One young girl on the floor assisting customers. I kind of said to myself that would not happen at my place of business. We would be counseling the managers of that department. My wife walks to the counter with myself and asks to exchange the jeans the young girl says, "do you have the receipt?" My wife turns to me and asked if i had it. I said, "It's at home because i cleaned my wallet out, but I can give you the card I purchased them on. The girl behind the counter said, "We have to have the receipt." I thought to my self again, "If i ever talked to one of our customers that way i would be having a sit down with my boss." I stepped around my wife and said, "Let me speak to the store manager please!" She said, "Okay!" A girl about twenty walks out. I let her know what I wanted to do and she said, "I have to have the receipt." I said, "This is the card I purchased them on. Can't you just look it up?" She stated, "We have to have the receipt." I said, "Okay, could I speak to your boss?" I thought she was the store manager and she says, "Hold on, I will get him." I said to my wife, "Can you believe they would leave this store in the hands of a bunch of young inexperienced teenagers? Its obvious they are unaware that we pay for them to be in that place of business." We do everything under our power to make our customers happy so that they have a pleasant experience and want to return to our location. We strive for excellence to further our company. These kids need to be put through formal business training with the company before they lose business over a fifty dollar pair of jeans. We have so many people that would kill for a job let alone work somewhere while they were going to school. I was astonished. The store manager came out from the back and again he states the same thing. Then says to my wife, "You washed these wrong!" I'm saying to myself, "Are you kidding me? You're going to tell the customer that she washed the jeans correctly? How does he know?" With this my blood pressure is boiling as my wife says, "How do you know I washed these wrong?" He says, "You have to turn them inside out." Little does he know we own a daycare and my wife has done the kids clothes at our business for almost twenty years. "I said, "You know what? What is your'e name? He states, "Nate" I said, "Let me have your corporate number." He says, "We don't have a corporate number." He hands me a card and says, "Email them!" I said, " What are you serious?" I said, "What's your last name?" He says, "I'm not telling you." I said, "You already gave me the store number, is giving me your last name that big of a deal? They know your last name!" Anyway, its totally off the wall to me in my twenty years of dealing with irate customers and hard to deal with customers to experience the way my wife and I were treated in from of our 3 young children. We were treated very poorly at that store on 2 different occasions. Please place these management associates in some type of leadership training and teach this store manager Nate how to communicate with the people that are paying for him to sit in the back room and not be out on the floor selling clothing. This location was store #20233 This store manager Nate was very rude! All we wanted was for our daughter to have a pair of jeans that fit her for longer than 1 washing. yany 4/30/11 lo escribere en espanol porque no puedo escribir muy bien el ingles abercrombie es lo mejor que me a pasado en mi vida ... aunque no lo crean yo estaba muy deprimido y triste y su musica y su ropa me hicieron desaparecer todo lo triste que estaba me encanta su estilo y su musica su tienda todo y donde quiera que yo valla le dire a todo el mundo sobre abercrombie & fitch yo vivo en estados unidos boston y cuando vuelva a mi pais quiero ver si puedo conseguir si se pudiera comprar por mayor y vender en chile lo juro que lo hare no se quienes sean los dueno o corporacion pero son los mejores gracias muchas gracias!!!!! . Deanna 4/9/11 I worked with this company for 4 years and saw all of the in's and out's of the way they work. They are hands down the worst company to shop with. Why you ask? let me explain. We are instructed to follow African Americans when they enter the store. We are instructed to follow people who are overweight because the company assumes "they cannot fit into the clothes so they must be stealing". I have seen several phenomenal interviews while working there. The manager even agreed that the candidates gave perfect answers. However, they were not hired because they weren't attractive enough. "She was too ugly" - My ex managers words exactly. All customers doing returns are questioned as if they are criminals. Even those with a receipts. The managers are stuck up, condescending individuals with no common sense. They believe because they work for such an "awesome" company, that they can be rude, not only to customers, but to employees as well. We are not legally required to wear their clothes, but I've been told before if I don't buy and wear what they want me to wear, I would not receive any hours. Catch 22 right? I can't remember the last time I was given a break which is required by law. We rarely honor our price points. If something is ticketed wrong, even if it is our fault, we'll argue it. We were instructed that if a whole stack wasn't marked incorrectly, we are not allowed to change the price. Its a disgusting place of business that is sadly driven on by their decent clothing line. I finally quit last week and could not be happier to be gone. Carrie 4/7/11 Have an issue with a manager and an employee in the Chino Hills store. Communicating by email is terrible. I have sent several emails and all I get is an automated response or no response at all. If the employees are rude to the mall management, I can only imagine how they are to the customers. Nicole 4/8/11 I was shopping in youe store on yesterday. I bought five shirts for my daughter. She decided that she didn't want them so I handed her the receipt and told her to take it right back. When she went in to return the items the staff was very rude and nasty!!!!! When she came out the store she looked very annoyed. I asked her for the receipt so I could make sure that they put the money back on my credit card. To may surprise they give her a gift card. Why a gift card,I don't know when I just made the purchase with my credit card. When I went in the store to have them make the adjustment I was met with something that I had never experience before RACISM in 2011!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The sales clerk was so RUDE and NASTY. He talked to me as if I was some kind of uneducated fool. What he didn't know was my father is the head of the NAACP!!!!! So,yes we will be possibly filing a lawsuite!!!!! Please teach your sale clerks to treat people with respect and kindness. After all, if it wasn't for us the consumers, they would be out of a job. Annie Sewell 3/29/11 I am a member of One Million Moms and we are appalled that you would market a "push-up/padded" bikini top for girls, little girls from 7-14.It shows a lack of concern for the saftey of these children as you pander to the tastes or preferences or pedofiles and perverts. We would like to see this sort of thing halted before a tragedy occurs, not after. These children will also grow up feeling as if they're not adequate since they are told by society they should have marked curves at that age; when nature dictates otherwise. Bob L 3/28/11 A PADDED BRA FOR 7 YEAR OLDS?????????????? WHAT THE $%^& IS WRONG WITH YOU PEOPLE!!!!!!!!!!!!!!!!!! Liza 3/26/11 Please be advised effective today, my family and I (5 members) will no longer purchase from or support your brand. The promotion and sale of padded bikini tops for LITTLE girls 7 to 8 years old is absolutely appalling!!!!! I'm extremely disapointed in what the brand has become and the direction it is going. I hope you reconsider your marketing efforts. Its not healthy for our youth or our society. Thank you for your attention! A very concerned parent...... Consumer 3/27/11 The store located in Alderwood Mall, Lynnwood, WA is the worst store I have ever been in from the South West to the North West! The managers have no clue what customer service is. Who insults workers in front of a store full of customers? There is no professionalism whatsoever! I was so embarrassed and had to drop an arm full of clothes that took me sometime to choose. Where are they picking up these incompetent "managers"? They might as well hire more 16 year olds and give them the manager title. I’m so glad my kids don’t work there!!! CC 3/17/11 my husbands credit card number was stolen and used to purchase goods online and Abercrombie refused to give us the "ship to" address so we could pursue legal action. WE have to jump through hoops to bring this young punk to justice while THEY protect his theft. I will NEVER purchase another thing from this place. We WILL get this information by going through the hoops but I find it to be unfair and unjust treatment of a theft victim. THEY should be held accountable for the over $500.00 purchase for not confirming the cardholder identity properly. BEWARE! chris 3/23/11 I came very close to punching the store manager in the face today. She accused me of wearing the clothes I was returning and said she refused to exchange them. She was very very rude and insinuated that I was a liar. after a five minute argument she finally agreed to exchange them. I was not going to leave the store until I got my way and luckily I did get my way otherwise I would be writing this in jail right now. Sarah 2/27/11 It's obvious Abercrombie employees do NOT check id when purchases are being made. I had $400 dollars stolen out of my checking account due to fraud. This would of never happened if the employees were trained on checking id AT ALL TIMES!!! This is not ok and corporate needs to know about this problem! Anonymous 2/16/11 This is wrong information! The above phone number is NOT A & F - its DSW. good heavens get your information correct. A&F does have children running the operation! Terrible Customer Service. cole 2/18/11 I agree with mary ann!! They did me the same way! I do not appreciate that...people deserve no type of respect frum us as customers...no longer will I shop there! To hollister I go!! Profit Prevention 2/17/11 I wear Abercrombie & Fitch clothing, but I do not pay for them. After many rude encounters at their store, including once when a female employee intentionally bumped into me, then I overheard her talking to another associate, saying she couldn't stand all the ugly people in the store at christmas time. I then decided that I would no longer pay for their bullshit. Their loud music, dark stores and horrible customer service make my life so much easier. I've saved around 4,000 dollars helping myself to the excellent selection of trendy clothing. Thanks Abercrombie, for hiring the dumbest people on the face of the earth. Nick 2/10/11 I tried to have a item adjusts because it was on sale 2 days ago, Manager Zach at A&F at Easton Mall refused do the return. I asked his name or bussiness card which has his name on it, or just write down his name so next time i know who i talked with. and he refused to do that too. I accident has the whole conversation on video and he saw it, he asked me to leave the store without permission to come. what have i done? he has that power to kick me out of his store and ask not to come back? anyones help? sorry my English is not that good, but i know my rights.. thank you Karen 1/27/11 I am amazed at how many people have the same experience of unprofessionalism from this company. I too have had the same situations of trying to return things, with tags attached and a receipt and been met with difficulty. What is really surprizing is that it does seem to be a common thread with the A and F stores. I happen to travel to ones in PA and also MD and the attitude is always as though they are doing us a favor by ringing up the order. I wished my kids did not like their clothes. The only good thing is the quality of clothes is good and long lasting. I have put in a complaint with headquarters today as for the first time I happened to talk with someone in customer service who was very helpful and understanding of my concerns. I can agree that working with the public can be a challange but after reading these comments its seems to be a similar complaint. Ava, I am sure your experience was good, and I can say that most likely their are some good stores, but I can tell by the several stores I have shopped that they are not taught the value of customer service. Susan Verdi 1/4/11 I purchased items online in december 2009 for xmas. I also recieved a regular 50$ e-giftcard. This did not have the words "PROMOTIONAL" written on it anywhere, nor did it have an EXPIRATION DATE on it ANYWHERE. I had misplaced it for awhile, then recently had found the giftcard. Seeing there was no expiration date on it, and nothing to indicated that this was a promotional giftcard, I tried to make a purchase with it. They had told me it was invalid. I made a complaint online, they responded that it had been redeemed on Feb 2, 2010. I made another complaint stating that this was impossible as I had misplaced it in my 2010 income tax box. they responded now that this card expired. I complained that the giftcard had no expiration date on it, and that their policy regarding e-giftcard that become dormant due to non use can be reinstated, and this was my wishes. They responded to me that this was a promotional giftcard. I further complained that this did not state that this was promotional nor that it had an expiration date on it as do the promotional e-giftcards with an expiration date that i have in my email box that expires jan 29 2011 from my purchases I placed this December 2010. This is a regular 50$ e-giftcard, not promotional, no words promotional on it anywhere, and no expiration date. They wont reinstate the card. They are claiming that even though there is no promotional written on it anywhere or there is no expiration date on it, that it had in fact expired Feb 1, 2010, because I recieved it for making purchases online. And did not purchase it outright. If there is o expiration date on it, and it does not say promotional on it. Then it is a regular 50$ e-giftcard, and they should honor it. but seeing all the complaints made about A&F. Im going to the better business bureau. Renee 1/6/11 I have placed an order as a surprise gift to my daughter shipped to her address on 12/26/2010. The package was received yesterday on 1/3/2011 with a incorrect shipped item enclosed. I was called by my daughter inquiring about the order to find out not only her confusion but my disappointment that my surprised was ruined. I called customer service returns right away and spoke with "Adam" who addressed the issue and admitted to the error. I was asked to send the item back which I did the very next day using the smart label (which I guess normally would be charged to my account and credited) but I was told wouldn't be because it was their error and it would be waived from the start. I was also told that "NOTHING" pertaining to the mix up was going to be charged to my account. yet to my surprise after a second call not only was I told the label cost of 7.95 would be charged before it would be credited but that so would the re-order of the dress. It wasn't a re-order it was a correction to the companies mistake. I wasn't making any return by my choice they made that choice for me by shipping the wrong item. I asked twice to make sure that I was "NOT" going to be impacted in any way beyond the inconvenience which has already been put upon me and the surprise for my daughter being spoiled. So I took the representatives word in trust and passed the mistake off as an acceptable error with no harm done, BUT now all that has changed because there has infact been a negative effect on me and my account. I was charge for a dress twice that was never received once. Where is it in this situation where the company takes responsibility for the error and stands by what their customer service representatives say whether it was right or wrong and respect the customer. I did nothing wrong here unless it's considered that being a customer is the wrong choice! I can honestly say that as a customer I certainly don't GNAIE OF DALLAS TX 1/6/11 g'naie of dallas, TX October 25, 2010 I was in the Abercrombie Kids at NorthPark Center Mall in Dallas, TX last night around 6pm and the manager (Elizabeth); OH my GOD she is so Arrogant and Rude to Customers and absolutely UNPROFESSIONAL. She has a mouth that even a good bar of soap can not clean. She does not know how to talk around her customers or handle any of her customers at all. I have been a loyal customer of your Abercrombie & Fitch store and Hollister Store. I only come in this store because of my Kids, they want the clothes that are sold there, so I come, I have seen this manager Elizabeth many times be rude to customers in the store and tell them off. Your other two stores they have it going on but not Abercrombie Kids at all. They have a young guy working there that my kids do not like him at all. They tell me mommy this guy is so rude and he scares us because of his smell that he has. My kids said mommy he stinks like he never takes a bath. So I looked to see what my kids were talking about and it is so true he stinks and he clothes are dirty. While we were in the store they both disappeared for a few minutes and left the store unattended. Anyone could have walked out with clothes and no one would have known anything. So my kids went running about the store looking for someone to help me and they heard and saw the manager and that guy in the back room making funny noises. So my kids ran to get me and told me mommy come here and see what the yare doing. My kids are not that old to know exactly what they were doing but they said that they hear a sound and saw they wresting each other, so like a dummy I went over to see what they were talking about and to my shock I could hear and see them groining each other in the back room. Her hands all over him and his hands all over her. When they saw me they stopped and came out of the back room. She asked me if I was ready to check out, all I could do was just throw the clothes on the floor that I was going to purchase and left the store with my Kids. My God this lady needs to be fired because if you want to fool around do it on you're off time and not during store hours and when customers are in the store. We were the only ones in the store at the time. Tekshawanna 1/6/11 tekshawanna of dallas, TX October 5, 2010 The manager (Elizabeth) is so rude and does not respect the customers at all and talks down to the customers all the time. The employee Jeremiah is always smells his clothes they are stinky and dirty. But him and his manager are always touching each other in front of the customers in the store. What I mean in touching their butts and her hands on always touching his groin area and he is touching her front area. It is discussing to see, I have brought to their attention several times and they both just laugh at me. I have kids and I have to keep them out of the store now because of the stuff that is going on in the store. They keep it so very dark in the store that you can not see anything at all you bump into the tables that they have the clothes on and it is so tight in the store you have no room to walk around. I am looking for another store in the area to shop at, because I am tired of see the type of mess where a manager and employee fool around with each other during duty hours and around customers and do not care at all. Zack forner customer and employee Dallas TX 1/6/11 I was in the store on Sunday 26 Dec 2010 at the North Park Centernal Mall in Dallas TX at the Abercrombie & Fitch adult store. I did not if it is OK for a Abercrombie employee to be stoned out of their mind while working with customers. I mean you can tell by the black guy eyes were all shinny and bloodshot. Plus she clothes smells of weed. Just wanted to know if your company aloud the company employee to do this type of drug while working on the job. it is not right and it is unprofessional as an employee. Filling a complaint against this store to your Headquarters unhappy customer 01/08/11 1/6/11 g'naie of dallas, TX October 25, 2010 I was in the Abercrombie Kids at NorthPark Center Mall in Dallas, TX last night around 6pm and the manager (Elizabeth); OH my GOD she is so Arrogant and Rude to Customers and absolutely UNPROFESSIONAL. She has a mouth that even a good bar of soap can not clean. She does not know how to talk around her customers or handle any of her customers at all. I have been a loyal customer of your Abercrombie & Fitch store and Hollister Store. I only come in this store because of my Kids, they want the clothes that are sold there, so I come, I have seen this manager Elizabeth many times be rude to customers in the store and tell them off. Your other two stores they have it going on but not Abercrombie Kids at all. They have a young guy working there that my kids do not like him at all. They tell me mommy this guy is so rude and he scares us because of his smell that he has. My kids said mommy he stinks like he never takes a bath. So I looked to see what my kids were talking about and it is so true he stinks and he clothes are dirty. While we were in the store they both disappeared for a few minutes and left the store unattended. Anyone could have walked out with clothes and no one would have known anything. So my kids went running about the store looking for someone to help me and they heard and saw the manager and that guy in the back room making funny noises. So my kids ran to get me and told me mommy come here and see what the yare doing. My kids are not that old to know exactly what they were doing but they said that they hear a sound and saw they wresting each other, so like a dummy I went over to see what they were talking about and to my shock I could hear and see them groining each other in the back room. Her hands all over him and his hands all over her. When they saw me they stopped and came out of the back room. She asked me if I was ready to check out, all I could do was just throw the clothes on the floor that I was going to purchase and left the store with my Kids. My God this lady needs to be fired because if you want to fool around do it on you're off time and not during store hours and when customers are in the store. We were the only ones in the store at the time. andrew 1/6/11 on 26 Dec 2010 there was is an employee skinny black guy that he is always stoned when you see him at the store while i am shopping. i am not a pot head but this guy is, you can tell because of his eyes and his clothes smell of weed. the manager knows that he is smoking and that he is stoned and they do nothing about it at all. this is the Abercombie & fitch store in dallas tx at the north park central mall. again this guy they call him jerm he is always dirtly looking and again always smells of weed and when you look at him you can tell that he is high and that is just no way to run a business at all. he needs to be fired as well as the boss of the store needs to be fired too for letting someone work around customers that way. Ava 12/28/10 I love the clothes from A&F, they are not expensive, they are good quality, and I like the styling. I have had some of their clothes for years and they look new. The people are always willing to help me, and have found me some of my favorite outfits before. I have never been ripped off like some people apparently have. I don't get why people say so many negative things about it. It's one of my favorite stores. samantha 12/28/10 Went on a recent trip to New York was so excited and couldnt wait to visit the masiive A&F flagship on fifth avenue.... SUCH A LET DOWN the staff were extremley rude, one guy even shouted at me for looking among jumpers for my size and like we consumers pay his wages.I spent well over a $1000 in that store only down to the fact i like the clothes not the staff, i even asked one girl sorry airhead had she anymore of a certain type of cardigan to her reply all sold out ha ha she never even looked i found them and lots of them on another floor .... so please abercrombie sort your staff out or lose out ....... D. Marsh 12/26/10 This company needs a complete wake up call. The music is up way too loud. If the Associates have to yell for you to hear them, that's completely ridiculous. This company only hires young people. The problem I have with hiring young persons, is that they have no customer service skills. And I'm not sure Abercrombie and Fitch puts an emphasis on that for their employees. After my experience of buying shirts and having a sensor left on it, then calling the store and taking the item back for the sensor to be removed.... I cannot see myself shopping at this store again. I read their webiste and was unaware that they have had issues with "Diversity". Besides that, Customer Service is a "MUST" in retail sales. And it seems as though Abercrombie and Fitch doesn't put enought emphasis in that area. Steve A. 12/27/10 During the Christmas Holiday Season last week I received approx. a dozen e mails from Abercrombie about the 50 % jeans sale,the sale dates being Dec. 26th & 27th. This morning of Dec. 27th I sent an e mail to Abercrombie asking if they could extend the sale due to 12 to 18 inches of snow we had.I didn't think I would be able to get my car out today.I rec'd an e mail back this morning stating they were sorry they could not extend the sale," but there will be other sales so as not to worry.I was able to clean off my car and drove to the Walt Whitman Mall in Huntington Station on Long Island, upon arrival,much to my dismay the store was closed, I sat there in the mall for 2 hours waiting for them to open,they never did.I have been a good customer for many years, why couldn't they extend the sale for one day?????? If I could clean off my car, why didn't the manager show up? Steve A. Displeased Customer 12/15/10 The Abercrombie store located at the Falls Shopping Center in Miami, FL has a bunch of punks employed there. Terrible store, terrible employees with no understanding of customer service. Sam 12/13/10 I ordered a coat advertised for 50.00 on 1 Oct 10 for my son, but never received it. I finally inquired about it via their website and received an email back that said that the manufacturer was back logged and that if I wanted the coat, I would have to pay another 50.00 bringing the total to 100.00. I sent and email back stating "so basically, you advertised the coat for 50.00, but the manufacturer has raised the price and now you want me to pay 100.00. As you would guess, they have yet to answer my question. I've recieved numerous emails now from someone that evidentlly does not know how to speak English. I can't even understand them. It looks like a 3rd grader wrote them. I tried to call them, but the number listed online is not the correct number. You can bet your bottom dollar that I will never purchase anything from this store again and I'll make sure ALL my friends and family know about this incident. maya scheuchl 12/2/10 Worst customer service ever!!! I bought a pair of jeans last sat. Then before I ever even left the store I saw another pair that I wanted instead so I took the others back to the counter to return and buy the others. So 4 days later I try to return them because they kept falling down my hips and the lady tells me sorry we just got a new computer system so it won't let me give you cash back or put it back on your card!!! All they could do was store credit...I called the manager Matt lueders and he was no help and really very rude. So I buy a product that I can't use and then I try to get my money back and can't? WTH? Renee 11/13/10 I had went to an Abercrombie store on Friday and my experience has never been so degrading and awful...I had no makeup on that particular day due to Friday being my day off and I decided to go shopping for some jeans. I went into the store and was treated absolutely like I was trash. Nobody in the store acknowledged me, and when I asked for someone to help me with some jeans that I saw on a tall shelf, the 3 employees that were standing right in front of me dilebrately ignoring me, looked at each other when I asked for some help, and decided who was going to help me. I was then told my a manager that they only carried skinny jeans, however when I turned the corner in the store...what do you know? There was the jeans that I was looking for in boot cut, however they weren't in "long" but the manager specifically told me they didn't carry boot cut jeans nevertheless in my size which isn't a big size by any means. I will not be going to this store ever again, I will definately take my business elsewhere...kinda sad cause I was going to buy 2 pairs of jeans for about 100.00 each... Stacey 11/9/10 The customer service at your store at Gateway in SLC, UT is awful. They accused me of throwing things on the floor when it was actually one of the employees who dropped a shirt in a stack that she had removed to fold. They followed me around the store and were so rude and unprofessional. I have worked in retail and would never throw clothing on the floor. My friend and I were the only non-Caucasian people In the store, but that doesn't mean you have to blame us for your shortcomings. Your Gateway store is lousy and your company is a poor example for retail. Mary 11/7/10 The manager name is haley she works in milford ct she is the most unprofessional manager I have ever seen very racis.p I would fire her Melissa 11/5/10 The manager named melissa was coming out with her pants half way down with a so called customer I felt very offended espciall y that my teenage daughter witnessed the whole experience this we be the lasy time shopping here hire classy people not pigs sara 11/5/10 Milford mall ct melissa was caught in the dressing room with customer with her pants down manager real nice store never again mary ann magliato 4/29/10 I returned an item today that was received as a gift for an EVEN exchange at my local Abercrombie store. as a result of that return I had to pay an additional $5.12 because the promotional price was no longer in effect. I have never heard of such a ridiculous return policy on an even exchange. Jennifer Gow 9/14/10 This is perhaps the worst store for young people I have ever been in and I will never shop there again. I recently shopped at your Danbury Fair Mall abercrombie store in Danbury, CT. I encountered a very rude, couldn't be bothered to help me, store manager. A pair of jeans rang up for $39.90. I told him the sign said they are on sale for $29.90 and even showed him the sign. His response was, "Well, that's what the machine says, so tough." With that, I told him to forget about my $200 purchase, and that I wanted to speak with his manager. He then informed me that he was the manager. When I asked him for his supervisors name and what was their store number, he told me that he didn't give that information out. All this transpired with the music blasting in the store, so we basically had to yell at each other to be heard. It was the most infuriating shopping experience I have ever had. Can't wait for you guys to go out of business....cause in this economy it's coming your way. tie jones 9/13/10 I hate Abercrombie and Fitch and everything they stand for they are not diverse at all. How can a company claim to be something that they are not. They are so racist. and only hire people with good look what kind of crap is that? what about others who are willing to work? They pick conceited people who don't do a thing.The managers are rude I overheard one saying how fat a customer looked. ARE YOU KIDDING ME! They are the kind of people that brings peoples self esteem down. EAT DIRT!!! ABERCROMBIE!!!!! LMG 8/25/10 While shopping at a Pennsylvania store yesterday with my son, our intention was to do an even exchange (with a receipt) for a pair of shorts that was too small. While there, he saw two other pairs of shorts that were on a table with a sign that read they were on sale for $29.90. I offered to buy them for him before going off to college. The transaction was completed, and as the sales girl was folding one of the pairs of shorts, I noticed there was a price reduction sticker that read $19.99. I asked her to make the appropriate adjustment to my debit card for the difference between the ticket price and the amount I had been charged. She needed the manager, who came to the register and promptly informed us that the ticket was wrong. I said that I should only be required to pay the price that was marked on the ticket and asked if perhaps there had been a previous sale and the stickers had not been removed. It was then that he said the shorts were never $19.99 and that they, "always have problems with people attempting to switch prices on merchandise." I was offended by what I perceived to be his implication that my son and I had engaged in that sort of activity. While the sales girl was continuing to make the price adjustment, she noticed that the second pair of shorts that we got from the same table was also marked $19.99, so she adjusted the price on both pairs of shorts....but while she was doing that, the manager proceeded to say, "it's very strange that the pairs of shorts that you have are marked down, but so far I can't find another pair of shorts on the table at that price." I told him to look at the price tags and the sale stickers. It was evident that they had not been tampered with or switched from other merchandise. Upon his thorough inspection, he readily agreed to that fact, but proceeded to say that, "people go out and buy price guns and come in here and re-ticket the merchandise all of the time." Again, I was offended by what he was implying. Should I have asked if he wanted to frisk us and for me to empty the contents of my purse?!!! We had given him no reason to suspect foul play on our part. He left the register and walked back over to the table and before we left the store, the sales girl apologized and said it was the store's mistake!! I was so angry by the way we were treated by an ignorant, 20-something, arrogant guy that as soon as I left the store I vowed I would call there later to speak to the store manager. Much to my surprise, the kid WAS the store manager!! I didn't bother speaking to him. I am writing a letter to corporate to express my disgust with the store manager. Where do they find these people??!! I'm done with A&F!! Claudia Hart 8/26/10 I am tired of their pornographic advertising and refuse to ever purchase anything for my children or frieds again. They should be advertising as an Adult Porn Shop. They sell they sell clothes but, in reality, they sell filth! Sharon Reynolds 6/23/10 I understand that you are going to publish a catalogue that is to come out in July, portraying pornographic pictures of children. It is very disturbing that you feel the need to become a porn pushing store rather than a wholesome, family oriented business. Needless to say, I will not shop your store and I will alert all my friends who normally do shop in your store of your action. My hope is that you will see that this is harmful to our children and youth, while you are playing into the hands of perverted people who "get off" on this type of thing and providing them with free entertainment at the expense of the children that you are using in the ads. Deborah Fife 8/20/10 I bought over $500 in clothing from your Abercrombie store in Park Meadows (Colorado). The next day I had to return one pair of jeans that my daughter picked up as a wrong size. When I spoke with the clerk she looked at me like I was a criminal and told me the jeans had been worn and washed. I assured her that my 11 year old never wore them. I bought them at 4pm on a Saturday and was in the store at 11am on Sunday. She was so convincing that this couldn't be the jeans because the tag looked washed. I then went all the way back home, spoke with my daughter who accompanied me an hour later. As I suspected, ALL the jeans looked that way--which I had to prove to the incompetent manager. When I showed her a whole STACK of jeans from the shelf that looked the same way, she said nothing, never apologized and finally made the EVEN RETURN. What is wrong with all these rude, snotty, overgrown brats you have working for you? I have many friends who I will tell this story to. We don't like rude crappy clerks here. I have FIVE children who 'USED TO' shop at Abercrombie-- a LOT. No more. Dione Cole 8/17/10 I patronize your store around August 02, 2010 at Orland Square Mall w. 151st LaGrange Rd. Orland Park, IL 60462. (708)403-4790. When reaching the register The male at registar allegely states he is the manager Matt Bailey,5'9,dirty blonde hair,fro locks of hair,pale. I found that I misplaced my card and asked if he could go to the next customer. Matt Bailey rudely replied NO. So I insisted that he cancel the purchase. After this customer I did find my card and unfortunately purchased the items. Since then I purchased other school clothes items at a different store. But one of the tees were to small and I needed to exchange for a larger size on August 17,2010 at 11:30a.m. at this nearby Ambercrombie. This same male Matt Bailey was at the register along side of a male name George assisting him. The gentlemen George was polite and assisted me with the exchange until lack of customer service skills Matt Bailey intrudes that I don't know if we have the same shirt to exchange. Then he walks away comes back with the shirt states I needed to pay additional funds to exchange tee because I bought it at Woodfield Mall. I asked for my shirt back. Matt Bailey rudely tossed the 2 tees around and threw my original purchase into a bag. I have research the companies cmplaints besides mind and plan to further voice my complaints regarding your employees poor customer servce. And evidently this is acceptable at this company because of how blunt & bold the employee was to give his name. I guess Abercrombie and Fitch has forgotten we the consumer are the ones that keep you in business and Matt Bailey to coninue to be employed with a paycheck. I want be happy until you cleanup your stores and hire professional,friendly, qualified persons to call themselves managers. Along with customer service skils. Page 1   Page 2   Page 3   Page 4   Page 5   Page 6     Write A Review For Abercrombie & Fitch Corporate Headquarters Note: This is not to be used to contact Abercrombie & Fitch Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Abercrombie & Fitch. 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