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I don't need to say more than that!
I never exp such service from any business as lousy as this! A promise today don’t mean __________ tomorrow! I can tt a rep right now and in 5 minutes a new rep ( after being transferred 17 times) can tell you something totally different. I will be contacting the BBB as if they already don’t have millions of complaints. Poor piss service, poor piss quality and even pissier customer service.. If I knew of my enemy I wouldn’t refer ATT to them!
terrible channel selections and went into my wifes account and extracted funds with authorization and have many class action lawsuits pending and I will surely add to it.
I've been fighting h att about a bill since 2010. There customer service sucks! I've been asking to speak with someone in the executive offic and when I got someone she was just as ignorant and rude. I'm still fighting this bill!
Terrible customer service, lying, rudeness need more customer service training.
At&t not stand up two what they say I got my phone stolen and could not afford two buy other phone so I ask can I pay some on the phone up front then the rest installment plans they said no I hate I sign up with them should stay with cricket a least they help u get into other phone and bill much cheaper but at&t prices four they plan they do not fit pll budget !!
I would not even rate att a 1. I too have got problems with them and tried calling today a toltal of 7 times just to be cut off and then finally told I couldn't and they wouldn't put me back to my old plan. I don't know what other people but I think we should ALL get togetherand file class action suit against att
I let them have an opportunity to fix my phone near the warrantys end. in the process of their many attempts my warranty expired. now they say they cant fix my phone and refuse to replace it under warranty and want me to spend hundreds for a new phone. they said it was my fault for me giving them an opportunity to fix it and should have insisted on them replacing it the first time
This is the worst company ever. I will not waste any other time or money on them.
I am an employee at a retailer who sells AT&T phones and thusly I was supplied with what is known as an ANR or dealer line. The "account manager" is apparently the only person who can deal with these lines, not tech support or even the "office of the president" So when they decide to arbitrarily disconnect your line two days after taking money from your account and leave you without a phone, there is nothing anyone in the whole company can do except for one hard to reach employee whom you never see. What an amazing experience from such a profit hungry company. I don't totally regret my decision to go with At&t what a joke.
I can go on for hours about how much time I have spent on the phone trying to deal with stupid people at att to fix their problems..... I think that att should pay customers if they have to spend more than one hour on the phone to fix an att problem. Since the ceo and staff are not fixing the companies issues pay us your salary to do so. Bet things will improve then....... I HATE ATT.........
The worse customer service I have ever experienced. It is very disturbing they can even stay in business.
The 1 star equates to 0 stars...have to put one is a joke
I am actually too exhausted from going around and around with these people to even type out my story. Suffice it to say that all the reports of uncaring customer service, price gouging, greed, arbitrary and unfair penalty fees, lack of accessibility, etc., are all true. If you have to, get two tin cans and some string, but avoid AT & T at all costs.
The worst customer service ever. They are so easy to turn you off then tell you that you can't get the service, trying to turn things back on is a nightmare. Supervisors don't listen the right hand doesn't talk to the left,constant run a round, on hold give me a break 12 hrs on the phone. Still after 18 days have no service. I HATE ATT and will never use them again.
Horrible! Two times failed to show up for appt or even call. That was after they confirmed appt the day before. Tried to call customer service to see if anyone was coming...took over an hour of lies and transfers and holding to learn NO. They just kept transferring me to different people. Unethical and not trust worthy. If I could do less than one star I would.
I give AT&T -100 if possible. They have the worst, most uneducated, untrained staff. If you are looking for over-priced service, with under-adequate staff and service, AT&T is for you.
your services STINK. One can call 100 times to solve a simple problem and it never gets resolved by AT&T
I have been with AT&T since the 1980's and I moved to texas and I begun to have LARGE biilling problems, and recently I got the mobile internet, setting up my work related 15% discount account, I gave my checking account for billing, AT&T never billed me and turned off my service. So, to stop more billing problems again I wanted to return this divice AT&T said they are charging me for breaking the 2yr contract that never got started right on AT&T end. Now I am stuck with a very LARGE bill. AT&T has been my only service provider no matter where I live and this is how I have been treated. I expect this type of treatment from GTE turn VERIZON. Not AT&T. X CUSTOMER.
After paying on auto pay for years ,someone in your co took me off.
After receiving a bill for 3 months service I called and paid with my credit card and told them to put on auto pay again. They said could not put card thru.your system was down.
Called next day same thing.
Called third time and finally a supervisor gave me a con number for my payment.
This took up four hours.
2 days later I am out of town at mug other home that has time warner and only after one and a half days realize that you have cut me off.
I am furious as I have spent $80 on a service call to have time Warner come out and went to an Apple Store to check my iPad.
Time warner informed me that it was att.
U cut off my service.