1489 Reviews For AT&T Headquarters & Corporate Office

Unsatisfied

I am a loyal customer of AT&T yet get crappy customer service. Just as I thought things were going well I get screwed. I recently upgraded one line of my four lines at a local store where I do all my upgrades and get my bill with an astonishing new charge in the line I upgraded. I was not told any details for this to happen and when I was finding a new plan I received a call from an AT&T person saying they have a new plan the you me on. Great but they did not disclose any information or did I sign anything saying I understand the terms. I would like someone from the corporate office to call me as when I call customer service they are unable to assist in my resolution to get back on the plan I had. Sincerely a very frustrated customer.

False presentation of service

What was said on phone by rep selling uverse turned out to be false. Installer lost my main phone line, so another had to come out. Inexperience shows. Have had to call constantly to get billing correct and am sorry I left AT&T for uverse. Am on losing end no matter what they adjust since not how it was presented. A sad commentary on this company's honesty and the type of reps they leave unsupervised. Shame on them. And they take our money but go out of America for service reps.

This is the worst customer service. there is absolutely no way to report telephone service failure for senior citizens that do not have a computer smart telephone. Your slogan does not align with your actions.

Model:CRL32102

I purchased this home phone about 1 year ago, or less. It has stopped working, lost it's face print. I have changed the battery pack, but no luck. I do not have my bill anymore, and not sure if it's still covered. Regardless this is a Micky Mouse unit. I will inform those I know to stay clear of AT&T.

I am having bad service. I will never tell anyone to go to att. . I am still trying to get this problem fix after 2 months.We tried to get out of the contract but they said no. My cell does not work too. I was told my 1 month was over so they will not do anything. They never did it right yet.

Torture

Installed triple package on 8-13; cancelled on 8-14 Sales force: Genial LIARS Tech Support: Lacks knowledge and supervision TV: Inferior sound and color quality So sad that major corporations continue to place profits over quaility product and customer service.

Worst customer service ever/service

Where is the negitive button ? I have never talked to so many uncaring rude people in my life. Sad part is that I have worked with Juvinilles for years. I think the children have more knowlege and manners than AT & T coorate employees ! These folks do not care one bit if you have a complaint/problem. It is sad when a persons service is off and on for months on end . They do not want to take the time to help . There answer is there will be no credit given ! Pretty said when the customer has to do their job and prove them wrong. I would highly suggest to save everyone a headache. I would never go with AT & T for anything !

Don't get caught in the madness

I am 77 years old and have trying to get AT&T in re-connect my U Verse since May 2014. I have been letting them get the payment out of my bank account since December 2011. Now they are telling me I have to put up $450.00 in order to get m service connected. I have been transferred and lied to by so many people in customer service. Oh yes please don't call their cooperate headquarters in Dallas they tell the biggest lie of them all.

to the CEOs

your customer service sucks so bad it can blow a golf ball thru a garden hose !!!!!!

I received false information and it was shown on the chat line. The management tried to double talk and then disconnected the line. When I tried to get re-connected to the manager, I was told that they could not do that. AT&T no longer cares about their long time customers, only their bottom line.

Billing problem

Tried to resolve issue by phone but was put on continuous loop for 45 minutes. Was promised $30.50 for out internet bill two months ago, this month it was magically $35.50. Was sent to 4 different locations, and no help.

horrendus

tried to lower my bill by removing one phone line (we had 2) they chose instead to close all phone lines, when i called back to complain, they said the main line would be active in 2 to 4 hours, 24 hours later still no phone line and i dont carry a cell phone. they dont give a $hit about customers, and the "customer service" is a joke

Worst Customer Service Ever

Been with AT&t over 15 years. never late. Unbundled my services just kept 2 cell phones. Called numerous times always a different answer to resolve the billing mistake they made. Was told to wait for final bill for adjustments. Instead they sent me to a collections agency.

Customer

Since I got U Verse in March 2014 I have been on the phone every day with AT&T for lost connections repeatedly to internet, phone (Cell), and TV. I have been hung up on, spent 8 hours trying to get my emails back, and etc. Now, since 7-7-14, I have no emails or internet. Tech services has no idea what they are doing. AT&T reset my admin password but I have no idea what it is so now I have to go to an outside company to fix AT&T's mistakes. I am so tired of talking to India. Do not get U Verse.

Customer

You can't get any help from anyone at AT&T. I have been without emails and internet for 6 days. I keep calling tech support or 2nd tier tech support and they just bounce me around. UVerse was the worse decision I made.

customer

This phone number does not work. It is a San Antonio # and the corp. headquarters are in Dallas. This company is a rip off.

Terrible customer service

I had a terrible experience setting up services, spent hours on the phone and after I signed up for what I wanted, they installed something different, the biggest nightmare was to try to change it, multiple phone calls, on hold for long time, transferred over and over to a different "specialist", sales speech after sales speech, lie after lie, none of what everyone if the representatives told me was true at the very end... They are all about getting you to sign up and getting the most money they can get out if you after that, no respect for their customer, poor training if their staff, a miserable experience!!!!

Never mind, I guess.....

Well, I was gonna call the regional office to try to get some resolution of my own, but after reading these really awful recent reviews, guess I won't bother cuz it just sounds like another headache. ATT sold us a Uverse package, but this system has not worked right since the day of installation. We have had no less than 7 technicians out here to try to resolve the problem, and they all act like such hot shots, like they can fix anything, but then even a few hours later our TV, internet and home phone all go out again, so they are all full of bull too. The last guy that was out here checked some box on the side of our house, and said that no one bothered to switch us from analog to digital - REALLY?? And the sales staff at the Brea, CA store are nice to you as long as they are selling you something, then afterwards cannot be bothered with you.....sigh!

Worst company ever!!!!

Worst company ever to have.. 500 dollars for 20GB. That's ridiculous. 1,000 dollar phone bill because att screwed up.

terrible customer service

I received the worst customer service that I have ever experienced with intensive care team, assurian insurance and customer care service. I even called to complain with a manager and no one ever returned my phone call from the corporate office when I was told someone would call me back within 48 - 72 hours. Worst service ever. Try and avoid att as much as possible.

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