1510 Reviews For AT&T Headquarters & Corporate Office


I wanted to be a customer until I read reviews pertaining to bad service and customer service, thank you all for the heads up.

billing nightmare

I had a contract with ATT from aug.2013 to aug 2014.The monthly bill was to stay the same but then they started charging me more each month. I called them many times,stayed on hold for long times but no one could tell me why my bill was going up.I kept paying the regular charges and they kept giving me penalties.I finally disconnected the service and am trying to resolve my billing issues but customer service is of no help. dont know what to do next.This co. does not care once they get a customer.


AT&T is very horrible (sale department ) on August 4 I was trying to find new service for my home, because time warner charge me a high rate per mouth. So I keep on hearing AT&T have a better deal to set up new services, so when and change to AT&T. They never informed me that there will be a charge for $100 dollars at first, and $161 for the 1st month. So right now I am entitle to keep this services for 12 month. The reason I was mad, because if I knew it from the begaining then I will not consider pick this services. Please help me give me back the credits. For all the charge that wasn't been told. Account for unverse: 138015203. Danny do,

billing customer service issues

I have bee dealing with billing issues for 10 weeks without resolution. Have names and employee numbers for all of the people who have lied, brushed me off, and fail to do what they said they would do. I am saddened by the outsourcing of customer service to a group of people who have little command of the English language. I was a 40 year customer until rudeness became guiding force and honesty went out the window.


The service has been horrible. I have not had phone or internet service for five days. They keep changing the repair date. No one has shown up yet to fix the problem. When you call they are not helpful. Can not even get a manager to talk to me . It took nine service calls to get u verse instilled. I ready to cancel my service.

Unacceptable new service

I am very disappointment with getting my new service started with AT&T. Being told by one tech that another tech will come to set-up your internet and this started on Tuesday Sept 9, 2014 and to still be waiting for service is pretty pathetic! Now it is Friday Sept 12 no internet yet!!! Is there no one who wants to take care of customers at this company?8

Extra Fee

I notice at the bottom of my itemized bill, I was charged an extra $1.18, no explanation, it just reads EXTRA FEE...I want to know what that is....if you cannot explain it...I want all of my money back, from all prior bills I received from AT&T for the charge...I am going to pass the word on line to everyone I know, anyone that will read this. I called AT&T, imagine, nobody can answer this questions.

Horrible Service

Horrible service.... the supervisor was very rude and started screaming at my husband and not helpful at all.... the whole uverse transfer from my old house to my new house turned out to be a nightmare for 15 days now and still no response, talking to people not speaking English is just a nightmare...

Customer Service

I can not believe the service standards at ATT. I have been without service for 30 hours without a resolution. Does anyone care? How do I contact to get the problem resolved? I have the bundle service for my home. I have contacted several managers without any resolution, no call backs, no help.


At& t Mobility 5940 Fairview Rd. suite 100 Charlotte, NC Mr. Brantley Blalock Gave me Excellent Service at your store branch. Exceptional Young man. Very Professional. I would give him 5+ star ration .

Worlds Worlds Worst-U-Verse

Their U-verse & internet connection is the weakest service on the net! Reps check the modems from outside home but fail to check from the modem to computer. I brought in and hooked up 5 different computers to 7 different U-Verse modems and everyone of them shows that the so called 6mpbs I'm paying for was spiking from 0mpbs to 3.5mpbs sometime 6mpbs. These modems are defective and they refuse to recall all these junk modems and charge for high price connection when in fact its just dail-up or less. This company should be held accountable for a false statements of high speed internet when its sub-standard services. Their defective service and modems have cost me thousands of dollars in lost contracts via the internet from the lack of a solid connection to maintain my work load with my clients because their service dies while connected.

Worst service ever

Worst service I've ever had in my entire life! Speaking to anyone who works for this company is like speaking to a brick wall. And if you are trying to get ahold of any kind of supervisor, don't hold you breath because it won't happen anytime soon. Even there confirmation numbers are wrong! You write them down to confirm your payment and when there system messes up and says you didn't pay and you read the number back, it doesn't even work! I will never go through AT&T again. Best of luck to anyone still uses this terrible service.

This is the worst company I have ever dealt with in my life. They may even have Dell beat as the most horrible company on the planet. We made an appointment for new installation in our new home ( we're25 year clients) and when they ran into a snag, and it got to be 5:00, they simply walked off the job. We are now on day 5 with no service. They lie and tell you they'll have someone there the next day. Then fives minutes after we hang up, another dept calls to say there's a delay with no expected fix date. They want to transfer us to a tech dept open 24/7. The recording we hear says "this office is closed..." LIARS!!! Ignorant, unprofessional, rude, incompetent employees and that includes their managers who are just as bad. No wonder this company is sinking fast. No longer the only game in town, they need to be careful. Hope they fail miserably. They don't deserve to profit.

Idiot Drivers

I work Security at a property in Northern Ca.and have on been here for 2 days. In the 2 days of work here there is and Att worker doing repairs to the phone lines on the property. Every time he gets in his service truck he drives like he's in the Indy 500 throughout the complex. If I can finally catch up to him im gonna pull him over in the patrol car and arrest him for speeding and reckless driving. He has NO common sense or care for human life. I was told by a resident that he almost hit a little 6yr old girl on her bike last week. To bad my company doesnt issue spike strips. He would be the perfect target.

Planned dysfunction

The reason customer service sucks is it's supposed to. The people you get when you call for help can't help you because that's not in the AT&T Business Plan. Their ":supervisors" seems to be anyone handy who has little knowledge and absolutely no authority. When/if you finally pin someone down, the line suddenly goes dead. I can't even get them to spell my name right. Yes, my sales rep lied through her teeth and, of course, neglected to mention any of the drawbacks. It may be you have to be a sociopath to work for AT&T. They're not just money grubbers at AT&T; they're insane and Satanic. My advice: Switch as soon as you can, and in the meantime, sprinkle your phone with Holy Water before each use. That will help more than anything you're likely to get from Customer Service.

Supervisors hang up on you, they leave you without TV and internet for 5, 6, 7 days AND over a holiday weekend. They don't understand English and they just don't care.

Poor service

The service for Att is awful I waited for an hour & half to actual talk to someone to disconnect service plus when they come to find out somehow the land line service I wanted was never connected is why I was calling due to a problem which no one bothered to call and say there was problem. I would never use ATT. When I called to add service I spoke to someone right away, no waiting.

Horrible Service

I have been a customer for over 20 years. My husband went into store and asked for an upgrade with the same plan and memory as he has always had (he owned a 4S, 32 GB on 2 yr agreement). They sold him 5S, 16 GB on Next Plan!!! On the next day he traveled for 4 weeks. On his return he tried downloading all his business to phone and it wouldn't hold information. Went back to store and they sorry too late, your fault. No one offered solutions and were extremely rude. I am amazed at their inability to accept responsibility for this mistake!!!!

Horrid Customer Service

I have dealt with a transfer order for 30 days now. With endless work orders and endless promises of phone calls from agents all over the world. I don't think I have spoke to an "American" the entire time. All though they all try their best to help, they all have fallen short. I have lost my confidence in AT&T to give me the perfect service they try to uphold. It's been crap! Even supervisors make promises they cant keep. My next step is to cancel my service and spread the word of just how bad this company is. I have had At&T my entire adult life, and I'm highly disappointed that simply moving from one house to another is too much for them to handle. I've given them plenty of time and chances. And now I'm a fool for taking their word and still have no phone service.


I have had service with this company since Jan 2010. At that time I was unemployeed. My rate was 14.95. I was supposed to get bills. I never know when the rates go up because I never get a bill until it is a disconnect notice. I have gone in the office at least 20 times and hang out for more than an hour each time. They check the address or put me on line with passwords and etc, They never work and I continue not getting bills, not even on the email.(which is the only thing I have with att) I have basic internet and it costs somewhere around 30.00 a month ITHINK. I also have high blood pressure ........Old customer service is a thing of the past.

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