1478 Reviews For AT&T Headquarters & Corporate Office

horrendus

tried to lower my bill by removing one phone line (we had 2) they chose instead to close all phone lines, when i called back to complain, they said the main line would be active in 2 to 4 hours, 24 hours later still no phone line and i dont carry a cell phone. they dont give a $hit about customers, and the "customer service" is a joke

Worst Customer Service Ever

Been with AT&t over 15 years. never late. Unbundled my services just kept 2 cell phones. Called numerous times always a different answer to resolve the billing mistake they made. Was told to wait for final bill for adjustments. Instead they sent me to a collections agency.

Customer

Since I got U Verse in March 2014 I have been on the phone every day with AT&T for lost connections repeatedly to internet, phone (Cell), and TV. I have been hung up on, spent 8 hours trying to get my emails back, and etc. Now, since 7-7-14, I have no emails or internet. Tech services has no idea what they are doing. AT&T reset my admin password but I have no idea what it is so now I have to go to an outside company to fix AT&T's mistakes. I am so tired of talking to India. Do not get U Verse.

Customer

You can't get any help from anyone at AT&T. I have been without emails and internet for 6 days. I keep calling tech support or 2nd tier tech support and they just bounce me around. UVerse was the worse decision I made.

customer

This phone number does not work. It is a San Antonio # and the corp. headquarters are in Dallas. This company is a rip off.

Terrible customer service

I had a terrible experience setting up services, spent hours on the phone and after I signed up for what I wanted, they installed something different, the biggest nightmare was to try to change it, multiple phone calls, on hold for long time, transferred over and over to a different "specialist", sales speech after sales speech, lie after lie, none of what everyone if the representatives told me was true at the very end... They are all about getting you to sign up and getting the most money they can get out if you after that, no respect for their customer, poor training if their staff, a miserable experience!!!!

Never mind, I guess.....

Well, I was gonna call the regional office to try to get some resolution of my own, but after reading these really awful recent reviews, guess I won't bother cuz it just sounds like another headache. ATT sold us a Uverse package, but this system has not worked right since the day of installation. We have had no less than 7 technicians out here to try to resolve the problem, and they all act like such hot shots, like they can fix anything, but then even a few hours later our TV, internet and home phone all go out again, so they are all full of bull too. The last guy that was out here checked some box on the side of our house, and said that no one bothered to switch us from analog to digital - REALLY?? And the sales staff at the Brea, CA store are nice to you as long as they are selling you something, then afterwards cannot be bothered with you.....sigh!

Worst company ever!!!!

Worst company ever to have.. 500 dollars for 20GB. That's ridiculous. 1,000 dollar phone bill because att screwed up.

terrible customer service

I received the worst customer service that I have ever experienced with intensive care team, assurian insurance and customer care service. I even called to complain with a manager and no one ever returned my phone call from the corporate office when I was told someone would call me back within 48 - 72 hours. Worst service ever. Try and avoid att as much as possible.

Customer service

Worse service to date

bad customer service

A phone line fell into the street on Tuesday. Tried calling att to report.could get no where with 800 number. Phone service has been out since then. It is now 6 days and no service despite repeated calls for service,only to be told someone would be out between 8am to 8 pm.

mislead

I was told my bill would stay the same after up grade , of course it did not it went up$100 called three times and they do not care

bad ad

Why does your commercial have to make white men look like an idiot? All the females are made to look so with it but the white guy is a goofy looking boob BAD Ad

Customer Service Liars

Real simple, agents tell you that they are changing your service and then never put orders in. Absolutely criminal how they treat customers.

Lied to

We lost our inverse and Internet service Tuesday am called and was told no one could come out until Saturday I said unacceptable my husband is a college professor and needs Internet talked to supervisor who said someone would be out next day Wednesday called back later was told we were listed for Saturday no notes no Explanation why we were lied to. We r going back to Comcast

Consumer Service

I am pleased to say that when I called regarding my payment issue and suspension of service with AT&T customer service that their corporate headquarters treated me with courteous consideration and immediately resolved my problem in a very efficient and professional way.My service was restored and the representative explained exactly what I owed for the next payment.

complain

Trying to get ATT customer service to account for billing charges is a joke. They make charges that they can't reverse and say there is really no accounting department to talk to they just make notes in the system and wait for someone to take care of it.

Complaint

The worst customer service !!!

CEO

Criminals and need to be put in jail!!! Cancel your service. When the AT&t rep calls, jerk them around as long as you can. Waste their time like they waste ours and tell all your friends.

worst

Worst company ever!!!! And if you don't stop sending sales people to my door I'm gonna sue you. What is this the 50's. Stop it now!

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